[All remote jobs](https://jobicy.com/jobs.md)[![Socket logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/1314ce3c-221.png)](https://jobicy.com/company/socket.md)[Socket](https://jobicy.com/company/socket.md) # Technical Account Manager, Enterprise Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/socket.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md), [Canada](https://jobicy.com/job-region/canada.md)SalaryUSD 130k–160k / yrDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceDirectorPublished27 Oct 2026Apply before26 Nov 2026Listing views36Application actions0Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Socket is seeking a Technical Account Manager to own post-sale technical success for enterprise customers using its application-security platform. The role leads enterprise onboarding, integrations across CI/CD and developer tooling, troubleshooting, architecture reviews, and adoption programs. This person is the primary technical contact for customers and works closely with Account Executives, Engineering, Product, and executive stakeholders. Success requires strong DevSecOps or application-security knowledge, practical debugging ability, and the communication skills to translate complex technical topics into customer outcomes. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines enterprise relationship ownership with hands-on investigation of production integration issues across complex customer environments. It requires independent prioritization, technical depth in security and developer tooling, and confident communication with both engineers and executives. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$145,000US market range (per year)$125k–$175k0$192.50k AI insightThe ATS explicitly provides a yearly base-compensation range of $130,000–$160,000 USD, with a midpoint of $145,000. Estimated US annual market compensation for an enterprise Technical Account Manager with DevSecOps and application-security expertise is $125,000–$175,000 USD; this is an AI estimate, not verified salary research. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical account management](https://jobicy.com/jobs?search_keywords=Technical%20account%20management.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Enterprise onboarding](https://jobicy.com/jobs?search_keywords=Enterprise%20onboarding.md)[Application security](https://jobicy.com/jobs?search_keywords=Application%20security.md)[DevSecOps](https://jobicy.com/jobs?search_keywords=DevSecOps.md)[CI/CD](https://jobicy.com/jobs?search_keywords=CICD.md)[GitHub Actions](https://jobicy.com/jobs?search_keywords=GitHub%20Actions.md)[Jenkins](https://jobicy.com/jobs?search_keywords=Jenkins.md)[API integrations](https://jobicy.com/jobs?search_keywords=API%20integrations.md)[Webhooks](https://jobicy.com/jobs?search_keywords=Webhooks.md)[Technical troubleshooting](https://jobicy.com/jobs?search_keywords=Technical%20troubleshooting.md)[Root cause analysis](https://jobicy.com/jobs?search_keywords=Root%20cause%20analysis.md)[Docker](https://jobicy.com/jobs?search_keywords=Docker.md)[Linux systems administration](https://jobicy.com/jobs?search_keywords=Linux%20systems%20administration.md)[Security posture assessments](https://jobicy.com/jobs?search_keywords=Security%20posture%20assessments.md) Sample interview questionsDescribe how you would onboard an enterprise customer integrating Socket into several CI/CD pipelines.I would begin with discovery to map repositories, package ecosystems, security goals, owners, and existing build workflows. I would create a phased implementation plan, validate an initial pilot integration, document configuration decisions, and use adoption and issue metrics to guide the broader rollout. Regular checkpoints and a clear escalation path would keep technical and business stakeholders aligned. How would you investigate a customer report that a security scan is failing in their build pipeline? I would first collect the failing job logs, configuration, timestamps, relevant dependency details, and recent pipeline changes. I would reproduce or isolate the issue where possible, determine whether it is caused by authentication, configuration, compatibility, network behavior, or a product defect, and communicate status clearly in the customer channel. If engineering involvement is needed, I would provide a concise reproducible case and remain accountable through resolution. How do you explain an application-security finding to an executive stakeholder who is not deeply technical? I would frame the finding in terms of business impact, affected systems, likelihood, and the practical path to remediation rather than leading with implementation detail. I would distinguish urgent risks from informational findings, identify accountable owners and timelines, and provide a concise status view. Supporting technical evidence would remain available for the engineering and security teams. What metrics would you use to measure technical customer success for an enterprise security product? I would track time to first value, onboarding completion, active repository or pipeline coverage, scan success rates, remediation progress, product adoption by relevant teams, support trends, and customer health indicators. The exact metrics should connect to the customer’s stated security and developer-experience goals. I would review these measures in regular health checks and quarterly business reviews. How would you balance a customer escalation with proactive success work across other accounts? I would assess severity based on customer impact, security risk, production disruption, and contractual commitments, then communicate a clear response plan. For urgent incidents, I would coordinate the needed engineering resources and provide structured updates while protecting time for planned strategic work. Repeatable playbooks, documentation, and automation help reduce reactive workload over time. Opportunity details ## About this role. About Us Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers – from Anthropic to xAI, and Figma to Vercel – love Socket (just [check out their tweets](https://socket.dev/love) to see for yourself!) Founded by [Feross Aboukhadijeh](https://www.linkedin.com/in/feross/), a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised [$](https://socket.dev/blog/series-b)[125M in funding](https://socket.dev/blog/series-c) from top angels, operators, and security leaders. About the Role You’ll own customer success post-sale, working specifically with large enterprise accounts that have complex technical environments and dependency ecosystems. That means understanding how each customer wants to use Socket, helping them get there, and solving problems when things break. This is a product-focused, technical role. You’ll spend your time learning customer environments, asking the right questions to uncover blockers, and translating product capabilities into solutions. You’re also the front line for technical support. We don’t have a separate support team. When something doesn’t work as expected, you investigate. AEs own renewals and expansion. You own making the customer successful with the product. What You’ll Do Account Management * Own post sales relationship as the main point of contact and technical advisor * Strategize with AEs on upsells, renewals and expansions * Relationship building and executive alignment with our Champions * Conducting Quarterly Business Reviews with strategic customers * Build measurable customer success plans Onboarding & Implementation * Lead technical onboarding for new enterprise customers, from initial setup through full integration * Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling * Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value Technical Troubleshooting * Investigate and resolve integration, configuration, and compatibility issues * Respond to customer issues in dedicated Slack channels * Use logs and telemetry to identify root causes and document fixes * Escalate to Engineering when needed and follow through to resolution Product Enablement * Run discovery conversations to understand customer goals and use cases * Translate complex product capabilities into practical, developer-friendly guidance * Conduct architecture reviews and security posture assessments * Deliver workshops, office hours, and deep-dives that drive adoption Customer Advocacy * Bring technical feedback and field intelligence back to Product and Engineering * Surface patterns that inform roadmap priorities * Contribute documentation and internal tooling to scale the Technical Success practice What You’ll Bring * 4+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar) * 2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success * Background in Socket’s key product areas: Application Security, DevSecOps, package managers, or open-source ecosystems OR Linux systems administration, networking, firewalls, and Docker * Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.) * Ability to read and reason about code (JavaScript, Python, TypeScript) * Familiarity with APIs, webhooks, and SaaS integration patterns * Comfort troubleshooting in production environments alongside engineering teams * Clear written and verbal communication with developers, security practitioners, and executives * Willingness to travel for customer and company meetings as needed Nice to Have * Experience managing large enterprise accounts with complex technical environments and dependency ecosystems * Experience with SCA, dependency management, or security scanning tools * Contributions to open-source projects Tools You’ll Use Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana Our Interview Process * Informational call with someone from our Talent team * Virtual f2f with technical leadership * Virtual f2f with a peer * Presentation * Final interview with our Founder & CEO * References * Decision Hiring is a big decision on both sides. Read more about our [Hiring Philosophy](https://socket.dev/hiring-philosophy)and how we approach the process at Socket. Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer: * Market competitive salary bands * Meaningful equity program * Comprehensive health benefits for you and your family (99% coverage) * Flexible time-off, holidays, and winter shutdown to rest & recharge * Paid parental leave * Remote-first, with quarterly team off-sites At Socket, we * Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction. * Move with urgency and focus: We prioritize swift, decisive action. * Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions. * Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve. * Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we’re non-territorial regarding our nominal domains. * Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction. Show more [Apply now >](https://jobicy.com/jobs/157384-technical-account-manager-enterprise.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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