[All remote jobs](https://jobicy.com/jobs.md)[![Socket logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/1314ce3c-221.png)](https://jobicy.com/company/socket.md)[Socket](https://jobicy.com/company/socket.md) # Technical Account Manager, Commercial Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/socket.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md), [Canada](https://jobicy.com/job-region/canada.md)SalaryUSD 130k–160k / yrDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceDirectorPublished27 Oct 2026Apply before26 Nov 2026Listing views35Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Socket is seeking a Technical Account Manager to lead post-sale technical success for commercial customers using its application-security platform. The role combines customer relationship ownership, enterprise onboarding, technical troubleshooting, product enablement, and customer advocacy. The successful candidate will configure integrations across CI/CD systems and developer tooling, investigate production issues using logs and telemetry, and work closely with Engineering. They will also deliver architecture reviews, workshops, QBRs, and scalable onboarding programs while partnering with Account Executives on renewals and expansion. This remote full-time role is open to candidates in the United States and Canada and includes occasional travel for meetings. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a technically demanding customer-facing role requiring practical DevSecOps knowledge, integration troubleshooting, and the ability to translate security concepts for developers and executives. The TAM is the primary post-sale technical contact and must independently drive resolutions across customers, Product, and Engineering. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$145,000US market range (per year)$120k–$175k0$192.50k AI insightThe employer discloses a yearly base compensation range of $130,000–$160,000 USD, with a midpoint of $145,000. Estimated US market compensation for a technical account manager focused on DevSecOps and application security is approximately $120,000–$175,000 USD annually; this is an AI estimate, not verified salary research. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical account management](https://jobicy.com/jobs?search_keywords=Technical%20account%20management.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Application security](https://jobicy.com/jobs?search_keywords=Application%20security.md)[DevSecOps](https://jobicy.com/jobs?search_keywords=DevSecOps.md)[CI/CD](https://jobicy.com/jobs?search_keywords=CICD.md)[GitHub Actions](https://jobicy.com/jobs?search_keywords=GitHub%20Actions.md)[API integration](https://jobicy.com/jobs?search_keywords=API%20integration.md)[Webhooks](https://jobicy.com/jobs?search_keywords=Webhooks.md)[Linux administration](https://jobicy.com/jobs?search_keywords=Linux%20administration.md)[Docker](https://jobicy.com/jobs?search_keywords=Docker.md)[Package managers](https://jobicy.com/jobs?search_keywords=Package%20managers.md)[Technical troubleshooting](https://jobicy.com/jobs?search_keywords=Technical%20troubleshooting.md)[Log analysis](https://jobicy.com/jobs?search_keywords=Log%20analysis.md)[Customer onboarding](https://jobicy.com/jobs?search_keywords=Customer%20onboarding.md)[Executive communication](https://jobicy.com/jobs?search_keywords=Executive%20communication.md) Sample interview questionsDescribe how you would approach onboarding an enterprise customer integrating Socket into several CI/CD pipelines.I would begin with discovery to understand the customer's repositories, package ecosystem, security requirements, pipeline architecture, and success measures. I would create a phased implementation plan, validate an initial integration in a representative repository, document configuration decisions, and expand deployment through repeatable automation. I would schedule checkpoints to address blockers and use adoption and time-to-value metrics to confirm success. A customer reports that Socket is behaving unexpectedly in their build pipeline. How would you investigate? I would first clarify the expected and observed behavior, collect relevant job output, configuration details, timestamps, and affected environments, then reproduce the issue where possible. I would examine logs and telemetry for integration, authentication, dependency, or compatibility signals and communicate status clearly in the customer channel. If Engineering involvement is needed, I would provide a concise reproduction package, stay accountable for follow-through, and document the resolution. How do you explain an application-security finding to both a developer and an executive sponsor? For developers, I would focus on the affected dependency, technical risk, exploitability, remediation options, and how to validate a fix in their workflow. For an executive, I would summarize business impact, risk priority, remediation progress, and the controls that reduce recurrence. In both cases, I would tailor the depth of detail without overstating the risk. What would you include in a quarterly business review for a commercial security customer? I would cover the customer's original objectives, adoption and usage trends, security outcomes, implementation milestones, open risks, support themes, and upcoming product or organizational changes. I would connect these results to agreed success metrics and propose a prioritized plan for the next quarter. I would also capture product feedback and identify areas where the Account Executive can support expansion or renewal readiness. Give an example of a scalable customer-success program you would build for a recurring technical onboarding challenge. If customers repeatedly struggled with CI/CD setup, I would create a guided onboarding package with reference configurations, validation scripts, troubleshooting decision trees, short videos, and office hours. I would use customer feedback and support data to improve the material, then measure reductions in setup time, ticket volume, and implementation delays. This would preserve high-touch help for complex environments while making standard deployments faster and more consistent. Opportunity details ## About this role. About Us Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers – from Anthropic to xAI, and Figma to Vercel – love Socket (just [check out their tweets](https://socket.dev/love) to see for yourself!) Founded by [Feross Aboukhadijeh](https://www.linkedin.com/in/feross/), a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised [$](https://socket.dev/blog/series-b)[125M in funding](https://socket.dev/blog/series-c) from top angels, operators, and security leaders. About the Role You’ll own customer success post-sale for a portfolio of commercial customers. That means understanding how each customer wants to use Socket, helping them get there quickly, and solving problems when things break. This is a product-focused, technical role. You’ll balance hands-on customer guidance with scalable programs that help many customers adopt Socket successfully. You’ll learn customer environments, uncover blockers, and translate product capabilities into practical solutions. You’re also the front line for technical support. We don’t have a separate support team. When something doesn’t work as expected, you investigate. AEs own renewals and expansion. You own making customers successful with the product and building repeatable motions that scale. What You’ll Do Account Management * Own post sales relationship as the main point of contact and technical advisor * Strategize with AEs on upsells, renewals and expansions * Relationship building and executive alignment with our Champions * Conducting Quarterly Business Reviews with strategic customers * Build measurable customer success plans Onboarding & Implementation * Lead technical onboarding for new enterprise customers, from initial setup through full integration * Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling * Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value Technical Troubleshooting * Investigate and resolve integration, configuration, and compatibility issues * Respond to customer issues in dedicated Slack channels * Use logs and telemetry to identify root causes and document fixes * Escalate to Engineering when needed and follow through to resolution Product Enablement * Run discovery conversations to understand customer goals and use cases * Translate complex product capabilities into practical, developer-friendly guidance * Conduct architecture reviews and security posture assessments * Deliver workshops, office hours, and deep-dives that drive adoption Customer Advocacy * Bring technical feedback and field intelligence back to Product and Engineering * Surface patterns that inform roadmap priorities * Contribute documentation and internal tooling to scale the Technical Success practice What You’ll Bring * 3 years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar) * 1+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success * Background in Socket’s key product areas: Application Security, DevSecOps, package managers, or open-source ecosystems OR Linux systems administration, networking, firewalls, and Docker * Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.) * Ability to read and reason about code (JavaScript, Python, TypeScript) * Familiarity with APIs, webhooks, and SaaS integration patterns * Hands-on experience with package managers * Comfort troubleshooting in production environments alongside engineering teams * Clear written and verbal communication with developers, security practitioners, and executives * Willingness to travel for customer and company meetings as needed Nice to Have * Experience supporting commercial or mid-market customer segments * Experience with SCA, dependency management, or security scanning tools * Experience designing one-to-many customer programs * Contributions to open-source projects Tools You’ll Use Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana Our Interview Process * Informational call with someone from our Talent team * Virtual f2f with technical leadership * Virtual f2f with a peer * Presentation * Final interview with our Founder & CEO * References * Decision Hiring is a big decision on both sides. Read more about our [Hiring Philosophy](https://socket.dev/hiring-philosophy)and how we approach the process at Socket. Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer: * Market competitive salary bands * Meaningful equity program * Comprehensive health benefits for you and your family (99% coverage) * Flexible time-off, holidays, and winter shutdown to rest & recharge * Paid parental leave * Remote-first, with quarterly team off-sites At Socket, we * Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction. * Move with urgency and focus: We prioritize swift, decisive action. * Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions. * Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve. * Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we’re non-territorial regarding our nominal domains. * Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction. Show more [Apply now >](https://jobicy.com/jobs/157387-technical-account-manager-commercial.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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