[All remote jobs](https://jobicy.com/jobs.md)[![Socket logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/1314ce3c-221.png)](https://jobicy.com/company/socket.md)[Socket](https://jobicy.com/company/socket.md) # Manager, Technical Account Teams (Enterprise) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/socket.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md), [Canada](https://jobicy.com/job-region/canada.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished27 Oct 2026Apply before26 Nov 2026Listing views51Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Socket is seeking a people leader to manage Enterprise Technical Account Managers supporting security and developer-tool customers. The role owns post-sales execution across onboarding, adoption, account health, gross retention, escalations, and executive customer relationships. The manager will mature operating systems such as segmentation, health scoring, lifecycle playbooks, QBRs, automation, and digital-touch programs. Success depends on scaling a high-performing TAM team while partnering closely with Sales, Product, and Engineering to retain complex enterprise accounts. This is a remote full-time role open to candidates in the United States and Canada, with travel for customer and company meetings as needed. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior post-sales leadership role accountable for retention outcomes, high-stakes enterprise escalations, and building scalable operating systems. It requires both people management depth and credible technical communication with security leaders, engineering teams, and internal executives. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$210,000US market range (per year)$180k–$240k0$264k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. Estimated US-market annual base-pay range for a remote manager leading enterprise technical account teams in cybersecurity/developer tooling: $180,000–$240,000 USD, with an estimated midpoint of $210,000 USD; this is an AI estimate, not verified compensation research. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical Account Management](https://jobicy.com/jobs?search_keywords=Technical%20Account%20Management.md)[Customer Success Leadership](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Leadership.md)[Enterprise Customer Management](https://jobicy.com/jobs?search_keywords=Enterprise%20Customer%20Management.md)[Gross Revenue Retention](https://jobicy.com/jobs?search_keywords=Gross%20Revenue%20Retention.md)[Net Revenue Retention](https://jobicy.com/jobs?search_keywords=Net%20Revenue%20Retention.md)[Customer Health Scoring](https://jobicy.com/jobs?search_keywords=Customer%20Health%20Scoring.md)[Post-Sales Operations](https://jobicy.com/jobs?search_keywords=Post-Sales%20Operations.md)[Team Coaching](https://jobicy.com/jobs?search_keywords=Team%20Coaching.md)[Escalation Management](https://jobicy.com/jobs?search_keywords=Escalation%20Management.md)[QBR Facilitation](https://jobicy.com/jobs?search_keywords=QBR%20Facilitation.md)[DevSecOps](https://jobicy.com/jobs?search_keywords=DevSecOps.md)[Software Supply Chain Security](https://jobicy.com/jobs?search_keywords=Software%20Supply%20Chain%20Security.md)[Customer Lifecycle Management](https://jobicy.com/jobs?search_keywords=Customer%20Lifecycle%20Management.md)[Automation](https://jobicy.com/jobs?search_keywords=Automation.md)[Executive Stakeholder Management](https://jobicy.com/jobs?search_keywords=Executive%20Stakeholder%20Management.md) Sample interview questionsDescribe a time you improved a post-sales metric such as GRR, NRR, or product adoption.I would explain the baseline metric, segment the customer base to identify the largest drivers, and implement targeted interventions such as success plans, risk reviews, executive alignment, or adoption programs. I would quantify the result and explain what I changed after reviewing the data. How would you structure an enterprise TAM health-score model for Socket? I would combine product signals, support and escalation trends, onboarding progress, stakeholder engagement, renewal timing, business outcomes, and security-program maturity. The model should produce clear risk categories and trigger specific owner actions, not simply report passive account data. How do you handle a high-risk enterprise account escalation? I first establish the technical and commercial facts, align internal owners, and create a time-bound recovery plan with explicit milestones. I communicate candidly with the customer, maintain executive visibility, and run structured follow-ups until the agreed success criteria are met. How do you coach TAMs to balance strategic account leadership with hands-on technical credibility? I use account reviews, call observation, and measurable development plans to coach both executive communication and technical discovery. I also create reusable playbooks and peer-learning opportunities so the team can handle common customer patterns consistently while preserving judgment for complex situations. How would you partner with Product and Engineering when enterprise customers identify recurring gaps? I would aggregate evidence across accounts, quantify impact on adoption and retention, and translate the pattern into clear product context and customer outcomes. I would then establish a feedback cadence, track commitments, and communicate decisions transparently to the field and affected customers. Opportunity details ## About this role. About Us Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers – from Anthropic to xAI, and Figma to Vercel – love Socket (just [check out their tweets](https://socket.dev/love) to see for yourself!) Founded by [Feross Aboukhadijeh](https://www.linkedin.com/in/feross/), a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised [$](https://socket.dev/blog/series-b)[125M in funding](https://socket.dev/blog/series-c) from top angels, operators, and security leaders. ### About the Role Our customers are the most demanding buyers in software: security teams and engineers who can smell fluff from a mile away. Keeping them successful takes a technical post-sales team, and those teams need strong leaders driving them. You’ll lead a team of Enterprise Technical Account Managers who own everything after the deal closes: onboarding, adoption, customer health, and the deep technical partnership that keeps engineers happy. Your team owns making sure there’s never a product reason to walk away. You have deep experience in post-sales, a track record of coaching team members to success, and have owned retention numbers that matter. You’ve been the person others go to for guidance, and you’re looking for the right opportunity to manage a small, dynamic team. The Socket blueprints exist: segmentation, a health score model, role charters, and playbooks are drafted. Now we’re hiring a leadership layer to strengthen our operating muscle: automation, targets, cadences, team accountability and growth. You’ll inherit a strong team and a customer base that genuinely loves the product. Your job is to turn the blueprint into a retention engine that runs without heroics. ### What You’ll Do * Lead, coach, and grow a team of Enterprise TAMs. Hire ahead of need as we scale. * Own adoption, customer health, and gross retention outcomes across the customer base, partnering with AEs who own the enterprise renewal * Influence and mature the post-sales operating system: our segmentation, health scoring, and lifecycle playbooks exist. Make them run, then make them better. QBRs should tell a real story with real data instead of a slide of vanity metrics. * Be the senior escalation point when an account is at risk. Run the deep dive, build the save plan, and see it through. * Set the bar for performance and career growth on your team, then hold it * Make the team faster per head every quarter through automation, playbooks, and one-to-many programs * Feed technical field intelligence back to Product and Engineering so customer patterns actually reach the roadmap * Report retention, adoption, and team health to leadership with numbers you’d bet on ### What You’ll Bring Required: * 4+ years directly managing post-sales teams (TAM, Solution Engineering, or related). You’ve hired, developed, and performance-managed ICs. * 6+ years total in pre or post-sales roles (TAM, Solutions, or Services) in B2B SaaS * You’ve owned GRR, NRR, or adoption targets and can walk us through the number, the misses, and what you changed * Background in security, developer tools, or an adjacent technical product. You know how the SDLC works and how devs and security teams actually operate. * You’ve been the escalation owner on at-risk enterprise accounts and have the save stories to prove it * You’ve built, operationalized, or improved on core post-sales systems: segmentation, playbooks, health scoring, QBR frameworks. * Ready to step in as an individual contributor to support team needs, cover gaps, or lead by example when the team is at capacity. * Executive presence with CISOs and VPs of Engineering, and with our own leadership * Willingness to travel for customer and company meetings as needed * Demonstrated success in supporting and scaling relationships with large-scale enterprise customers, managing complex stakeholder requirements and high-stakes technical environments. Preferred: * Domain experience in software supply chain security, AppSec, DevSecOps, or open-source ecosystems * You scaled a post-sales function at a high-growth startup through rapid ARR and headcount growth * You’ve managed TAM charters and kept each motion distinct but coordinated. * Hands-on with Vitally or similar CS platforms and scaled/digital-touch programs ### Tools You’ll Use Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana Hiring is a big decision on both sides. Read more about our [Hiring Philosophy](https://socket.dev/hiring-philosophy)and how we approach the process at Socket. Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer: * Market competitive salary bands * Meaningful equity program * Comprehensive health benefits for you and your family (99% coverage) * Flexible time-off, holidays, and winter shutdown to rest & recharge * Paid parental leave * Remote-first, with quarterly team off-sites At Socket, we * Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction. * Move with urgency and focus: We prioritize swift, decisive action. * Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions. * Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve. * Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we’re non-territorial regarding our nominal domains. * Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction. Show more [Apply now >](https://jobicy.com/jobs/157391-manager-technical-account-teams-enterprise.md) > Annual salary information is not provided for this position. 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