[All remote jobs](https://jobicy.com/jobs.md)[![Kaseya logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/6c1ca3e1-221.jpeg)](https://jobicy.com/company/kaseya.md)[Kaseya](https://jobicy.com/company/kaseya.md) # Business Process Lead, Order to Cash Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/kaseya.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUndisclosedDepartment[Finance & Accounting](https://jobicy.com/categories/accounting-finance.md)EmploymentFull TimeExperienceDirectorPublished27 Oct 2026Apply before26 Nov 2026Listing views45Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Kaseya is seeking an individual-contributor Business Process Lead to design and govern the end-to-end order-to-cash value stream, from order acceptance through collections and revenue recognition. The role combines business architecture, finance operations, systems requirements, and change management across both production systems and a next-generation platform. The successful candidate will facilitate cross-functional workshops, maintain detailed L2/L3 capability maps, translate process designs into technical requirements, and validate adoption after delivery. Strong knowledge of ASC 606, subscription billing, contract modifications, and the accounting impact of order changes is a core requirement. This remote US role requires influence without direct authority and close collaboration with senior business and technology stakeholders. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe position carries financial-control accountability for billing accuracy, revenue recognition, and reporting integrity while coordinating complex cross-functional system and process changes. It requires independent judgment across subscription billing, ASC 606, capability architecture, and parallel delivery tracks. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$145,000US market range (per year)$125k–$170k0$187.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer compensation was disclosed. Estimated US market compensation for this senior order-to-cash process and revenue-operations leadership role is $125,000–$170,000 per year, with an estimated midpoint of $145,000 per year; the annual period is inferred from the full-time US professional role context. ## Core skills Skills and capabilities most closely associated with this opportunity. [Order-to-Cash](https://jobicy.com/jobs?search_keywords=Order-to-Cash.md)[Revenue Recognition](https://jobicy.com/jobs?search_keywords=Revenue%20Recognition.md)[ASC 606](https://jobicy.com/jobs?search_keywords=ASC%20606.md)[Subscription Billing](https://jobicy.com/jobs?search_keywords=Subscription%20Billing.md)[Business Process Design](https://jobicy.com/jobs?search_keywords=Business%20Process%20Design.md)[Business Architecture](https://jobicy.com/jobs?search_keywords=Business%20Architecture.md)[Capability Decomposition](https://jobicy.com/jobs?search_keywords=Capability%20Decomposition.md)[Requirements Gathering](https://jobicy.com/jobs?search_keywords=Requirements%20Gathering.md)[Process Mapping](https://jobicy.com/jobs?search_keywords=Process%20Mapping.md)[Change Management](https://jobicy.com/jobs?search_keywords=Change%20Management.md)[Financial Controls](https://jobicy.com/jobs?search_keywords=Financial%20Controls.md)[Invoice-to-Cash](https://jobicy.com/jobs?search_keywords=Invoice-to-Cash.md)[Usage-Based Billing](https://jobicy.com/jobs?search_keywords=Usage-Based%20Billing.md)[Stakeholder Facilitation](https://jobicy.com/jobs?search_keywords=Stakeholder%20Facilitation.md)[Salesforce Revenue Cloud](https://jobicy.com/jobs?search_keywords=Salesforce%20Revenue%20Cloud.md) Sample interview questionsHow would you assess the order-to-cash impact of a mid-contract subscription order change?I would first identify the contract modification type and the affected products, pricing, term, and performance obligations. I would then trace the change through entitlement and provisioning, billing schedules, invoicing, collections, and ASC 606 revenue treatment, including effects on deferred and unbilled revenue. Finally, I would document required controls, system changes, ownership, and validation scenarios. Describe how you would create and maintain an L2/L3 capability decomposition for order to cash. I would establish a common capability taxonomy, define clear capability boundaries and owners, and break the value stream into stable business capabilities such as order management, rating, billing, collections, and revenue recognition. For each level, I would record inputs, outputs, systems, controls, dependencies, metrics, and shared-boundary agreements. I would review the model regularly with operating and technology stakeholders as processes and platforms evolve. How do you ensure that a technical delivery team implements the intended future-state process? I convert the future-state process into traceable requirements, decision rules, acceptance criteria, exception flows, and measurable outcomes. I stay engaged through solution design, backlog refinement, testing, training, and post-launch verification rather than handing off documentation once. Traceability from capability to requirement, test case, and adoption metric helps confirm that the delivered solution reflects the approved process design. What metrics would you use to evaluate an order-to-cash process improvement? I would select metrics tied to the problem being addressed, such as order cycle time, billing accuracy, invoice dispute rate, days sales outstanding, cash-application timeliness, provisioning turnaround time, revenue close-cycle duration, and the volume of manual adjustments. I would also track adoption and control measures, including process-compliance rates and exception-resolution time. Baselines and target thresholds would be agreed before launch. How would you manage a process boundary shared with another Business Process Lead? I would facilitate a joint working session to define the handoff, decision rights, inputs, outputs, controls, systems of record, service expectations, and escalation path. I would document the agreement in a shared artifact with named owners and review it whenever process or platform changes affect the boundary. This creates accountability while avoiding assumptions or duplicated ownership. Opportunity details ## About this role. About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by [Insight Partners](https://www.insightpartners.com/), a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya was built by builders – and we’re still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you’re in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe. We’re building teams that grow, perform, and make an impact. If you’re driven by the itch to make things better – a product, a process, a career – you’ll fit right in. At Kaseya, we don’t just raise the bar. We build it. Position Summary The Business Process Lead, Order to Cash owns the end-to-end design of the business processes that run from order acceptance through cash collection and recognized revenue. This role is the connective tissue between the business stakeholders who operate these processes and the technology teams that build supporting systems, and is accountable for the detailed capability decomposition of this value stream. Process design decisions in this role have direct consequences for billing accuracy, revenue recognition, and financial reporting integrity, and the role carries a corresponding financial control responsibility. Importantly, this role owns the business capabilities in this value stream — their definition, design, decomposition, and governance — in close partnership with the business teams that operate the underlying functions day to day. It does not own those functions themselves; success depends on heavy partnership with business and technology leads rather than on direct authority. This is a hands-on, individual-contributor role: the person hired personally facilitates working sessions, maps processes, writes requirements, and stays engaged through delivery and adoption. It also sits within a newly created function whose operating model and standards are still being defined, giving the person hired real influence over how the broader practice takes shape. The role holds several formal agreements with peer process owners covering shared boundaries, and maintaining those agreements is a core, ongoing part of the job rather than an occasional task. Key Responsibilities * Own and continuously maintain a detailed (L2/L3) decomposition of order and subscription management, software provisioning and fulfillment, usage consumption and rating, billing and invoicing, invoice-to-cash, and revenue recognition capabilities, keeping documentation accurate as the operating model and systems landscape evolve, and using standards shared across the Business Process Lead team. * Facilitate structured working sessions with business stakeholders across this value stream to document how processes work today and design how they should work going forward, producing process maps, documented decisions, and requirements a technical team can act on without extensive follow-up. * Translate future-state process designs into system requirements, partner with Product Owners and Engineering Leads through design, build, and testing, and confirm that what gets delivered reflects the intended process design. * Support two parallel delivery tracks — current, in-production systems and the next-generation platform build — correctly identifying which track an incoming request belongs to, and ensuring lessons learned in day-to-day operations are reflected back into documentation and forward-looking design work. * Own change management, enablement, and adoption for process changes in this value stream — stakeholder impact assessment, readiness planning, training materials, and post-launch verification that new processes are being used as intended — and define and report the process performance metrics that show whether they are working. * Hold and maintain documented agreements at shared boundaries with peer Business Process Leads, so handoffs between value streams are explicitly agreed rather than assumed. * Own the capability design for software provisioning and fulfillment — manual provisioning, provisioning error handling, feature enablement, software suspension and reinstatement, and trial extension — partnering with the teams who operate those processes. * Own the capability design for usage consumption and rating, including overage management and how rated usage flows into billing and revenue treatment. Required Qualifications * Working knowledge of revenue recognition standards (ASC 606) and subscription billing mechanics, with the demonstrated ability to reason independently through how a mid-contract order change flows to invoicing, revenue schedules, and unbilled or deferred revenue balances. This is a firm screening requirement given the financial control responsibilities of the role, not a general preference. * 5+ years of experience in business process design, business analysis, business architecture, or operations in a relevant domain. * Demonstrated experience decomposing business capabilities into detailed, multi-level structures. * Strong facilitation skills with cross-functional business stakeholders, including experience working at a director level, and comfort holding formal cross-functional agreements with peer process owners rather than treating a boundary handoff as a one-time conversation. * Experience translating business process requirements into system requirements or work items for a technical delivery team, along with strong documentation habits. Preferred Qualifications * Experience with contract modification accounting and its process implications in a subscription business. * Billing operations, collections, or revenue accounting process design experience. * Experience with consumption or usage-based billing and rating models, including how overages are handled and billed. * Experience with software provisioning, license entitlement, or feature enablement process ownership. * Indirect tax process design experience, including taxability determination, nexus, and exemption certificate management. * Prior experience partnering with a shared platform engineering team on roadmap sequencing and prioritization. * Experience with Salesforce Revenue Cloud Advanced, a dedicated revenue recognition engine such as RightRev, Oracle and NetSuite, and indirect tax engines such as OneSource or CertifyTax. #IND525 Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. Show more [Apply now >](https://jobicy.com/jobs/157437-business-process-lead-order-to-cash.md) > Annual salary information is not provided for this position. 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