[All remote jobs](https://jobicy.com/jobs.md)[![Lyra Health logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/01/1594f6d9649b131ca2414928bd60caac.jpeg)](https://jobicy.com/company/lyra-health.md)[Lyra Health](https://jobicy.com/company/lyra-health.md) # Clinical Care Navigator – After Hours – Bilingual Spanish Speaking Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/lyra-health.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 41–41 / hourDepartment[Healthcare & Medical](https://jobicy.com/categories/healthcare.md)EmploymentFull TimeExperienceOpen levelPublished28 Oct 2026Apply before27 Nov 2026Listing views51Application actions4Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Lyra Health is hiring a full-time, after-hours Clinical Care Navigator to provide telephone and email support for clients with complex behavioral health needs. The role centers on crisis management, risk assessment, safety planning, and connecting clients with appropriate evidence-based care providers and facilities. Candidates need independent clinical licensure such as LCSW, LMFT, LPC, or LPCC, or an RN license with behavioral-health experience; Spanish fluency is strongly preferred. This remote US-only position covers late evening and overnight shifts from Tuesday through Saturday. The team operates in a fast-changing environment where navigators are expected to adapt to evolving protocols and contribute process feedback. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a high-acuity clinical support position requiring independent licensure, sound crisis judgment, and experience with suicidality, homicidality, self-injury, and mandated reporting. The after-hours schedule and fast-paced operating model add sustained pressure and require confident independent decision-making. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per hour)Market rate$41US market range (per hour)$38–$480$52.80 AI insightLyra explicitly lists an anticipated base rate of $41.00 per hour. The estimated US market range for independently licensed behavioral-health care navigation and crisis-support work is approximately $38–$48 per hour; actual market pay varies by license, clinical experience, location, and shift coverage. ## Core skills Skills and capabilities most closely associated with this opportunity. [Clinical crisis management](https://jobicy.com/jobs?search_keywords=Clinical%20crisis%20management.md)[Risk assessment](https://jobicy.com/jobs?search_keywords=Risk%20assessment.md)[Safety planning](https://jobicy.com/jobs?search_keywords=Safety%20planning.md)[Behavioral health](https://jobicy.com/jobs?search_keywords=Behavioral%20health.md)[Clinical care navigation](https://jobicy.com/jobs?search_keywords=Clinical%20care%20navigation.md)[Mental health referrals](https://jobicy.com/jobs?search_keywords=Mental%20health%20referrals.md)[Telephone support](https://jobicy.com/jobs?search_keywords=Telephone%20support.md)[Spanish language proficiency](https://jobicy.com/jobs?search_keywords=Spanish%20language%20proficiency.md)[Mandated reporting](https://jobicy.com/jobs?search_keywords=Mandated%20reporting.md)[Independent clinical licensure](https://jobicy.com/jobs?search_keywords=Independent%20clinical%20licensure.md)[Case management](https://jobicy.com/jobs?search_keywords=Case%20management.md)[Written communication](https://jobicy.com/jobs?search_keywords=Written%20communication.md)[Care coordination](https://jobicy.com/jobs?search_keywords=Care%20coordination.md)[Time management](https://jobicy.com/jobs?search_keywords=Time%20management.md) Sample interview questionsHow do you approach a call involving active suicidal ideation?I begin with a calm, direct, and empathetic assessment of immediate safety, including ideation, plan, intent, means, protective factors, and current supports. I follow established crisis protocols, collaboratively develop a safety plan when appropriate, involve emergency resources or higher levels of care when risk requires it, and document the interaction thoroughly. Describe how you would support a client who needs care but is overwhelmed by the referral process. I would first clarify the client’s clinical needs, preferences, availability, insurance considerations, and barriers to access. I would then offer a focused set of suitable options, explain next steps in clear language, and help the client prioritize an achievable action while ensuring they know how to obtain urgent support if their condition worsens. How do you maintain clinical quality while working in a rapidly changing environment? I stay current with protocols, actively seek clarification when needed, and use feedback to improve my practice. I balance consistency with flexibility by grounding each decision in risk assessment, clinical judgment, documentation standards, and the client’s immediate needs. What strategies help you communicate effectively during emotionally charged phone calls? I use a steady tone, active listening, brief reflective statements, and plain language to help clients feel heard. I avoid assumptions, ask direct safety questions when needed, summarize agreed actions, and confirm the client understands the plan before ending the call. How would your bilingual Spanish skills improve the client experience in this role? Providing support in a client’s preferred language can reduce stress, improve understanding, and strengthen trust during sensitive conversations. I would use culturally responsive communication, verify comprehension of safety or referral instructions, and document accurately while working within organizational language-access practices. Opportunity details ## About this role. About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. The Role As a Care Navigator, you’ll be doing the important, meaningful work of managing crises, providing in-the-moment telephone support to clients with complex behavioral health issues, ensuring client safety, and connecting clients to high-quality, evidence-based providers and facilities. This position does not involve providing in-person services or therapy but instead focuses on supporting clients in connecting to care, exclusively by phone and email. This role may be for you if you are an excellent written and verbal communicator, an ace at time management, skilled with crisis management, and passionate about connecting individuals to excellent care. It’s important that you’re comfortable adopting new technology platforms and have a growth mindset. We’re all here for the same goal: to improve access to the highest quality mental health care for our clients–when they need it most. You must be able to work the following shift(s): Tuesday – Saturday: 5:30pm-2am PT (6:30pm-3am MT / 7:30pm-4am CT / 8:30pm-5am ET) Tuesday – Saturday: 7pm-3:30am PT (8pm-4:30am MT / 9pm-5:30am CT / 10pm – 6:30am ET) ### Responsibilities * A fast-paced, growing company – We move quickly to evolve tools and protocols based on data, so team members are expected to be curious and open to feedback, adapt quickly to new protocols, and make significant contributions to process improvements. * A team with dynamic roles – we expect our team members to go beyond just casework by providing actionable feedback for internal teams and thinking critically about our care model. Unlike larger companies, we are building the company from the ground up, so we are iterating many processes as we grow – comfort with change is a must! * Making an impact – over 10 million members are eligible for care through Lyra, and every day we impact the lives of thousands of people by improving access to life-changing mental health care. ### Qualifications: * Master’s degree in clinical social work or equivalent; LCSW or equivalent independent clinical licensure is required (e.g. LMFT, LPC, LPCC, etc) or a Registered Nurse (RN). We’re unable to provide supervised hours toward licensure. Candidates without a state license to deliver mental health services, independently, will not be considered (with the exception of the RN license) * RNs must have two years of specific behavioral health experience including risk assessment and safety planning. * All other licensures must have two years post license experience (EAP/clinical call center experience preferred) * Significant experience managing high-acuity clinical situations (e.g., active suicidality/homicidality, NSSIB, mandated reporting) * Must be bilingual, Spanish-speaking candidates strongly preferred (but not required) * Must be a full time resident of the United States; work cannot be completed from outside the United States. ### Compensation Pay and Benefits As a full-time Clinical Care Navigator After Hours, you will be employed by Lyra Health, Inc. The anticipated base rate for this full-time position is $41.00 per hour. The base rate is determined by role and level, and the base rate will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include: * Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) * Lyra for Lyrians; coaching and therapy services * Competitive time off with pay policies including vacation, sick days, and company holidays * Paid parental leave * 401K retirement benefits * Monthly tech allowance * We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more! We can’t wait to meet you. ### Additional Information Protect yourself from recruitment fraud Lyra Health does not use text or chat applications to conduct interviews or make job offers. We have a thoughtful and interactive interview process that primarily includes video-based interviews with our hiring teams. Communications will always be conducted from lyrahealth(dot)com or lyraclinical(dot)com domain names. Please disregard any other communications that do not include these domain names but appear to be from Lyra Recruiting. “We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health [Workforce Privacy Notice](https://www.lyrahealth.com/workforce-privacy-notice/). Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information [form](https://privacy-central.securiti.ai/#/dsr/be61bec1-10a5-47ac-94ab-3055974aefb1). This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [globaldpo@lyrahealth.com](mailto:globaldpo@lyrahealth.com). For more information about how we use and retain your information, please see our [Workforce Privacy Notice](https://www.lyrahealth.com/workforce-privacy-notice/).” Show more [Apply now >](https://jobicy.com/jobs/157482-clinical-care-navigator-after-hours-bilingual-spanish-speaking.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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