[All remote jobs](https://jobicy.com/jobs.md)[![Samsara logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/dd26f5ca-221.jpg)](https://jobicy.com/company/samsara.md)[Samsara](https://jobicy.com/company/samsara.md) # Technical Account Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/samsara.md)ShareRemote from[Mexico](https://jobicy.com/job-region/mexico.md)SalaryUndisclosedDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceDirectorPublished28 Oct 2026Apply before27 Nov 2026Listing views28Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Samsara is seeking an experienced Technical Account Manager to lead technical customer success for enterprise accounts in Mexico. The role combines proactive account management, SaaS/IoT troubleshooting, API and hardware expertise, incident ownership, and technical value realization. The TAM will independently manage customer health, lead technical reviews, resolve escalations, and partner with Sales, Support, Product, and Engineering. Candidates need at least seven years of customer-facing technical experience, fluent English and Spanish, and strong consultative communication skills. This remote role is limited to candidates based in Mexico. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, highly autonomous technical customer-facing role that requires broad SaaS, IoT, API, hardware, escalation-management, and executive communication capabilities. Managing enterprise customer outcomes and critical incidents in a fast-growth environment makes the work demanding. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$75,000US market range (per year)$55k–$95k0$104.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary range is disclosed. The annual cadence and USD market estimate are inferred for a senior Technical Account Manager serving enterprise SaaS/IoT customers remotely from Mexico; actual compensation may also include variable pay and equity. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical account management](https://jobicy.com/jobs?search_keywords=Technical%20account%20management.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[IoT platforms](https://jobicy.com/jobs?search_keywords=IoT%20platforms.md)[API integrations](https://jobicy.com/jobs?search_keywords=API%20integrations.md)[Hardware troubleshooting](https://jobicy.com/jobs?search_keywords=Hardware%20troubleshooting.md)[Technical escalations](https://jobicy.com/jobs?search_keywords=Technical%20escalations.md)[Root cause analysis](https://jobicy.com/jobs?search_keywords=Root%20cause%20analysis.md)[Enterprise account management](https://jobicy.com/jobs?search_keywords=Enterprise%20account%20management.md)[Customer health management](https://jobicy.com/jobs?search_keywords=Customer%20health%20management.md)[Technical ROI](https://jobicy.com/jobs?search_keywords=Technical%20ROI.md)[Stakeholder communication](https://jobicy.com/jobs?search_keywords=Stakeholder%20communication.md)[English and Spanish](https://jobicy.com/jobs?search_keywords=English%20and%20Spanish.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Python](https://jobicy.com/jobs?search_keywords=Python.md) Sample interview questionsHow would you build a technical success plan for a new enterprise customer?I would begin by identifying the customer's operational objectives, technical environment, stakeholders, success metrics, and integration dependencies. I would then create a phased plan covering implementation, adoption milestones, risk indicators, regular technical reviews, and measurable business outcomes. Describe how you would manage a critical customer escalation involving an API integration failure. I would acknowledge the issue quickly, establish impact and severity, collect logs and reproduction details, and set a clear communication cadence. I would coordinate the appropriate internal technical teams, provide transparent updates and workarounds where possible, and complete a root-cause review with preventive actions after resolution. How do you communicate technical recommendations to executive stakeholders? I translate technical findings into operational impact, risk, cost, and expected outcomes rather than leading with implementation details. I provide concise options, explain trade-offs, recommend a path forward, and retain supporting technical detail for the teams responsible for execution. What metrics would you use to assess technical account health? I would assess platform adoption, integration reliability, device or hardware health, support trends, incident severity, feature utilization, unresolved risks, stakeholder engagement, and progress against agreed business outcomes. The metrics should be tailored to the customer's operational goals and reviewed regularly. How have you used AI tools to improve customer outcomes or team efficiency? I use AI-assisted analysis to summarize account history, identify recurring support patterns, prepare meeting briefs, and surface likely risks or adoption opportunities. I validate outputs against source data and use the saved time to deliver more proactive, personalized customer engagement. Opportunity details ## About this role. Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: As a Samsara Technical Account Manager (TAM), you are the cornerstone of technical customer success. In this role, you will act as a trusted technical advisor, moving beyond traditional support to deliver measurable business value and drive the long-term adoption of the Samsara platform. Your mission is to proactively optimize your customers’ technical health and mitigate risk, ensuring they achieve their desired outcomes. This requires a unique blend of deep technical acumen, consultative problem-solving, and the ability to communicate with influence across both technical and executive stakeholders. You will build enduring customer relationships by translating their operational goals into powerful technical solutions. As the primary technical interface for your accounts, you will foster cross-functional collaboration with our Sales, Support, and Product teams to champion your customers’ needs. During critical incidents, you will demonstrate ownership by managing customer communications and expectations through to a successful resolution. This is a remote position open to candidates based in Mexico. You should apply if: * You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. * You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. * You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. * You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. In this role, you will: * Drive Customer Impact & Value Realization: Go beyond technical support to consistently deliver measurable value. You will develop a deep understanding of your customers’ business objectives and proactively align Samsara’s solutions to help them achieve their goals, tracking and demonstrating technical ROI along the way. * Use AI to Transform the Customer Experience: Leverage AI-powered tools and insights to anticipate customer needs, personalize engagement, and deliver faster, more proactive, and impactful outcomes. * Execute Transformational Technical Account Management: Independently manage a portfolio of accounts, developing tailored success plans and identifying and mitigating risks to customer health. You will maintain accurate records of customer interactions and contribute to team-wide objectives. * Demonstrate Deep Technical Acumen & Samsara Expertise: Be the primary technical point of contact, mastering Samsara’s platform, including APIs, hardware, and software. You will advise customers on best practices and troubleshoot complex technical issues with proficiency. * Provide Consultative Problem Solving & Solutioning: Employ a consultative approach to understand the root cause of customer challenges. You will own the technical ticket lifecycle, including technical escalations from report to resolution, and conduct root cause analysis to prevent recurrence and drive product improvement. * Communicate with Influence and Clarity: Lead customer meetings, from technical deep dives to quarterly technical account reviews, with confidence. You will adapt your communication style to effectively engage with diverse audiences, from technical staff to non-technical executives. * Foster Cross-Functional Collaboration: Partner effectively with Sales, Support, Product, and Engineering teams to advocate for customer needs and deliver a unified experience. * Demonstrate Ownership and Act as a Multiplier: Embody a ‘get it done’ mentality by taking initiative on team projects and process improvements. You will actively contribute to our internal knowledge base and help onboard new team members, sharing best practices to enhance the entire team’s capabilities. * Embody Samsara’s Values & Principles: Consistently champion and role model Samsara’s core values and operating principles in every interaction, actively seeking feedback for continuous improvement Minimum requirements for the role: * Experience: 7+ years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success, with a demonstrated track record of success. * Education: We welcome applications from candidates with a bachelor’s degree in a technical field, or those who have gained equivalent expertise through practical experience in areas such as Computer Science, Engineering, or related fields. * Technical Proficiency: Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations. A strong passion for technology and a commitment to continuous learning, including an interest in AI and its applications. * Bilingual: English and Spanish is a must. * Customer Focus: A data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationships. * Communication: Strong written and verbal communication skills in English and Spanish is required. * Collaborative Spirit: A team player who thrives in a fast-paced environment and works effectively with internal teams to drive customer success. An ideal candidate also has: * Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment. * Proven experience leveraging AI tools and methodologies in daily workflows to drive efficiency, generate customer insights, and improve overall customer success. * Prior experience with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau. * Basic Python coding skills are an asset for providing enhanced technical solutions Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why [our rewards](https://www.samsara.com/company/careers/benefits) are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [accessibleinterviewing@samsara.com](mailto:accessibleinterviewing@samsara.com) or [click here](https://forms.gle/DrM6DFQUiSgfPtCVA) if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use [Tofu](https://hiretofu.com/privacyPolicy), a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s [Candidate Privacy Notice](https://www.samsara.com/legal/candidate-privacy-notice) for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our [blog post here](https://samsara.com/blog/avoiding-fake-job-offers). Show more [Apply now >](https://jobicy.com/jobs/157575-technical-account-manager-11.md) > Annual salary information is not provided for this position. 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