[All remote jobs](https://jobicy.com/jobs.md)[![Capital on Tap logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/88542615-221.jpeg)](https://jobicy.com/company/capital-on-tap.md)[Capital on Tap](https://jobicy.com/company/capital-on-tap.md) # Customer Service Advisor – Midnights Team Fixed Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/capital-on-tap.md)ShareRemote from[UK](https://jobicy.com/job-region/uk.md)SalaryGBP 28,500–28,500 / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished28 Oct 2026Apply before27 Nov 2026Listing views24Application actions0Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Capital on Tap is hiring a remote UK Customer Service Advisor for a fixed Monday-to-Friday evening and midnight shift. The role provides phone, email, and live-chat support to small-business customers, with ownership of enquiries from initial contact through resolution. The advisor will handle sensitive and complex issues, provide accurate product guidance, and identify opportunities to improve the customer experience. Success requires strong communication, empathy, sound judgement, and the ability to maintain quality while managing a high volume of contacts. This is a customer-facing fintech support role with a fast-paced, collaborative culture and significant independent case ownership. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe work requires managing a high volume of customer enquiries, including complex or sensitive cases, while maintaining accuracy and empathy. The fixed late shift and first-contact-resolution focus add operational pressure, but the role does not require advanced technical expertise. ## Salary analysis Estimated compensation compared with the broader UK market for similar roles. Estimated job median (per year)Market rate£28,500UK market range (per year)£26k–£33k0£36.30k AI insightThe employer states a salary of £28.5k. The posting does not explicitly state a pay cadence, so yearly pay is inferred from standard UK full-time salary conventions. Estimated UK market pay for a customer service advisor in financial services is approximately £26,000–£33,000 per year. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer service](https://jobicy.com/jobs?search_keywords=Customer%20service.md)[Phone support](https://jobicy.com/jobs?search_keywords=Phone%20support.md)[Email support](https://jobicy.com/jobs?search_keywords=Email%20support.md)[Live chat support](https://jobicy.com/jobs?search_keywords=Live%20chat%20support.md)[Case ownership](https://jobicy.com/jobs?search_keywords=Case%20ownership.md)[First-contact resolution](https://jobicy.com/jobs?search_keywords=First-contact%20resolution.md)[Financial services support](https://jobicy.com/jobs?search_keywords=Financial%20services%20support.md)[Written communication](https://jobicy.com/jobs?search_keywords=Written%20communication.md)[Verbal communication](https://jobicy.com/jobs?search_keywords=Verbal%20communication.md)[Complaint resolution](https://jobicy.com/jobs?search_keywords=Complaint%20resolution.md)[Customer empathy](https://jobicy.com/jobs?search_keywords=Customer%20empathy.md)[Issue triage](https://jobicy.com/jobs?search_keywords=Issue%20triage.md)[Product knowledge](https://jobicy.com/jobs?search_keywords=Product%20knowledge.md)[Process improvement](https://jobicy.com/jobs?search_keywords=Process%20improvement.md)[High-volume workload management](https://jobicy.com/jobs?search_keywords=High-volume%20workload%20management.md) Sample interview questionsHow would you handle a customer who is frustrated about an issue with their account?I would first listen without interrupting, acknowledge the impact of the issue, and clarify the key facts. I would explain the next steps in plain language, take ownership of the case, and either resolve it promptly or set a clear expectation for follow-up. How do you maintain quality when dealing with a high volume of phone, email, and chat enquiries? I prioritise requests by urgency and customer impact, use available guidance consistently, and document actions clearly. I stay focused on resolving the issue correctly the first time while monitoring my workload and escalating cases that require specialist input. Describe a time you improved a customer-support process. I noticed customers repeatedly asking the same question and gathered examples to identify where the guidance was unclear. I proposed an updated template or FAQ, checked it with the relevant team, and used feedback to refine it, reducing repeat contacts and improving clarity. How would you communicate a policy decision that the customer does not agree with? I would explain the decision respectfully and clearly, avoiding jargon and showing that I understand their concern. I would outline any available options, confirm what I can do next, and make sure the customer knows how the matter has been handled. What helps you work effectively during a late fixed shift in a remote environment? I maintain a consistent routine, organise my workload at the start of the shift, and use team communication channels to stay connected. I also manage handovers carefully so that any unresolved cases have clear notes and owners. Opportunity details ## About this role. We’re Capital on Tap 👋 💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren’t fit for purpose, and small business owners often couldn’t access what they needed. We set out to fix that. Today we’re a financial platform – not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. 1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we’re profitable. We’ve done a pretty good job so far, but we’re just getting started! 📍 Remote – UK ☎️ Shifts (Midnights Team Fixed) – Monday to Friday 5:30pm – 2:00am 💸 Salary – £28.5k Customer Service Team 🚀 Our Customer Service team are the friendly voice of Capital on Tap – often the first people our business owners turn to when they need assistance. We strive to support our customers across phone, email, and live chat, taking ownership of each issue from start to finish, and providing clear and practical solutions. The team plays an important role in improving customer experience, and building strong relationships with our business owners by providing the best service possible. What You’ll Be Doing 🗃️ * Providing friendly, professional support to customers via phone, email, and live chat * Resolving issues efficiently while taking full ownership of each case from start to finish * Listening carefully to understand concerns and delivering fair, practical solutions * Keeping up to date with products and policies to ensure accurate guidance and information is provided * Proactively identifying ways to improve the customer experience, from enhancing FAQs to suggesting process improvements * Recognising customers who may need additional support and ensuring they receive the help they need We’re Looking For 🔎 * Strong customer service experience, ideally within a call centre or financial services environment * Strong verbal and written communication skills, with the ability to explain information clearly and professionally * Sound judgement and confidence when managing complex or sensitive customer enquiries * Proven ability to handle a high volume of requests while maintaining accuracy and quality * Proactive attitude, with a strong focus on resolving issues at the first point of contact * Empathetic and curious nature, with a genuine passion for helping people * The ability to work independently while also contributing effectively within a fast-paced team environment Our Values & Culture 🌞 * Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly. * Why Not Today? Fast is as slow as we go – speed and simplicity gives us a competitive advantage. * Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard. * Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done. * Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback. Even if you don’t have all of the necessary skills, we still encourage you to apply. Interview Process 🤝 * Stage 1: First stage: 30-minute intro and values call with Talent Partner (Video call) * Stage 2: Final stage: 45-minute virtual interview with members of the Customer Service Management team Diversity & Inclusion 🌈 We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work. Great Work Deserves Great Perks We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits: 🏥 Private Healthcare including dental and opticians services through Vitality ✈️ Worldwide travel insurance through Vitality 🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) 👛 Salary Sacrifice Pension Scheme up to 7% match 🚘 Octopus EV Salary Sacrifice Scheme 🏖️ 28 days holiday (plus bank holidays) 📖 Annual Learning and Wellbeing Budget 👪 Enhanced Parental Leave 🚲 Cycle to Work Scheme 🚂 Season Ticket Loan 💬 6 free therapy sessions per year 🐶 Dog Friendly Offices 🍫 Free drinks and snacks in our offices Check out more of our benefits, values and mission[here](https://www.capitalontap.com/en/company/careers/). Other Info 👍Check out our [‘Top Tips’ for interviewing.](https://www.capitalontap.com/en/blog/posts/acing-your-interviews-with-capital-on-tap/) ✔️Keep updated on new job opportunities by following us on [Linkedin](https://www.linkedin.com/company/capital-on-tap). 📧Email [careers@capitalontap.com](mailto:careers@capitalontap.com) if you have any questions. Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.) Show more [Apply now >](https://jobicy.com/jobs/157667-customer-service-advisor-midnights-team-fixed.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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