[All remote jobs](https://jobicy.com/jobs.md)[![Zone & Co logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/618aec90-221.png)](https://jobicy.com/company/zone-co.md)[Zone & Co](https://jobicy.com/company/zone-co.md) # Renewal Specialist, Services Sales – APAC Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/zone-co.md)ShareRemote from[Australia](https://jobicy.com/job-region/australia.md)SalaryUndisclosedDepartment[Sales](https://jobicy.com/categories/seller.md)EmploymentContractExperienceSeniorPublished29 Oct 2026Apply before28 Nov 2026Listing views43Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Zone & Co is seeking a Renewal Specialist to own services renewals for a global SaaS customer portfolio, with the role located remotely in Australia. The specialist will manage the complete renewal cycle, including account segmentation, health reviews, proposals, negotiations, contract execution, forecasting, and CRM hygiene. Success depends on protecting recurring revenue, mitigating churn, identifying early-renewal and upsell opportunities, and coordinating closely with Customer Success, Legal, Finance, Sales, and Revenue Operations. The role suits an organized commercial professional with 1–2+ years of experience in SaaS renewals, customer success, account management, or services sales. It operates in a high-velocity remote environment and requires confident customer communication across global time zones. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires managing numerous time-sensitive renewals while balancing retention, pricing, contract workflows, and churn risk. Its complexity is moderate because it expects early-career experience, but commercial negotiation and cross-functional coordination raise the bar. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$70,000US market range (per year)$55k–$85k0$93.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer compensation is disclosed. The annual figures are AI estimates in USD for a Renewal Specialist with early-career SaaS renewals experience; the yearly cadence is inferred from the professional, ongoing nature of the role. ## Core skills Skills and capabilities most closely associated with this opportunity. [SaaS renewals](https://jobicy.com/jobs?search_keywords=SaaS%20renewals.md)[Account management](https://jobicy.com/jobs?search_keywords=Account%20management.md)[Customer retention](https://jobicy.com/jobs?search_keywords=Customer%20retention.md)[Churn mitigation](https://jobicy.com/jobs?search_keywords=Churn%20mitigation.md)[Commercial negotiation](https://jobicy.com/jobs?search_keywords=Commercial%20negotiation.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[CPQ tools](https://jobicy.com/jobs?search_keywords=CPQ%20tools.md)[DocuSign](https://jobicy.com/jobs?search_keywords=DocuSign.md)[Contract management](https://jobicy.com/jobs?search_keywords=Contract%20management.md)[Revenue forecasting](https://jobicy.com/jobs?search_keywords=Revenue%20forecasting.md)[ARR and MRR metrics](https://jobicy.com/jobs?search_keywords=ARR%20and%20MRR%20metrics.md)[CRM data management](https://jobicy.com/jobs?search_keywords=CRM%20data%20management.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Customer communication](https://jobicy.com/jobs?search_keywords=Customer%20communication.md) Sample interview questionsHow do you prioritize a large book of renewal accounts?I segment accounts by renewal date, contract value, usage and health indicators, churn risk, and growth potential. I begin outreach early for high-value or at-risk accounts, maintain a renewal calendar, and use CRM tasks and reporting to ensure every account has a clear next step. Describe how you would handle a customer who is considering cancellation at renewal. I would first understand the underlying issue through targeted questions about outcomes, usage, service experience, budget, and stakeholders. I would partner with Customer Success to validate account health, present relevant value and remediation options, and escalate appropriately while documenting the risk and agreed actions in the CRM. What metrics would you monitor to assess renewal performance? I would track gross and net retention, churn rate, renewal rate, renewal cycle time, forecast accuracy, early-renewal rate, and expansion contribution. I would review these by segment and risk category to identify process gaps and recurring churn drivers. How do you ensure commercial terms and renewal contracts are executed accurately? I follow established approval and deal-desk workflows, confirm pricing and scope against the customer record, and coordinate early with Legal and Finance when exceptions arise. Before closing, I verify documentation, signatures, contract dates, and CRM opportunity data so the handoff is complete and audit-ready. How would you identify an upsell opportunity during a renewal conversation? I would review usage, customer goals, service outcomes, and changes in the customer’s business before the conversation. If I identify unmet needs or increased demand, I would connect the opportunity to measurable value, involve the appropriate sales or customer-success partner, and position the expansion as part of the customer’s success plan. Opportunity details ## About this role. Zone & Company Software Consulting LLC (“Zone”) is the ERP-native AI platform for financial operations, purpose-built for organizations running on Oracle NetSuite. We are redefining how finance teams operate by delivering an AI-powered system that automates, connects, and scales financial workflows directly within the ERP. As the AI operating system for finance teams in NetSuite, Zone enables more than 4,500 customers worldwide to run smarter, faster, and with greater accuracy. Our platform spans the full financial lifecycle, including Quote-to-Cash, Procure-to-Pay, Treasury, Payroll Management, and Record-to-Report, eliminating manual processes and unlocking real-time financial intelligence. By embedding intelligence directly into NetSuite, Zone helps finance teams move beyond reactive work to proactive, strategic impact. Learn more at[www.zoneandco.com](http://www.zoneandco.com) or follow us on LinkedIn:[linkedin.com/company/zoneandco](http://linkedin.com/company/zoneandco). About the Role… The Renewal Specialist, Services Sales role is responsible for managing the full services renewal lifecycle for a global portfolio of customer accounts. This role ensures the successful execution of recurring services revenue by applying a structured and strategic approach across segmentation, value alignment, negotiation, and contract execution. The Renewal Specialist engages customers in advance of their renewal date, aligns renewal conversations with customer usage and satisfaction, and ensures commercial outcomes that support both retention and revenue objectives. This role requires strong communication skills, commercial instincts, and the operational rigor to manage renewals at scale. The Renewal Specialist partners cross-functionally with Customer Success, Sales, Finance, Legal, and Revenue Operations to execute a consistent, customer-centric renewal process. The ideal candidate thrives in a high-growth, remote-first, and fast-paced SaaS environment, with the ability to manage multiple priorities and adapt to evolving business needs. Responsible for exemplifying excellent customer service and the Company core values, culture, policy and procedures at all times. What you’ll do… * Own and manage a defined renewal book of business across global customer accounts, serving as the primary point of contact for all renewal activities * Apply customer segmentation strategies to prioritize engagement and personalize outreach, executing against a renewal calendar to ensure timely, proactive engagement * Conduct pre-renewal usage and health reviews in partnership with Customer Success, reinforcing service value and outcomes in every renewal conversation * Deliver renewal proposals and negotiate commercial terms within established parameters, following approval workflows and deal desk guidelines * Identify opportunities for early renewals, multi-year commitments, and upsell * Proactively address churn risks through outreach and escalation, and respond to customer concerns and objections promptly and professionally * Monitor churn trends and partner with leadership on mitigation strategies * Collaborate with Legal and Finance to ensure timely contract execution, data accuracy, and audit-ready documentation * Manage post-renewal handoff to ensure continuity in service delivery and customer experience * Accurately forecast renewals, participate in forecast calls, and contribute to revenue planning, retention targets, and risk identification * Maintain precise CRM records, including opportunity details, stage progression, and notes * Track and report on key metrics such as retention rate, churn rate, and renewal cycle time * Support pricing transitions, commercial policy changes, and packaging updates as part of the renewal process * Partner with Revenue Operations on process improvement and automation, and help refine renewal playbooks and best practices * Surface product and service feedback from customers to relevant teams * Support onboarding of new team members by sharing process knowledge and context What you’ll need… * 1–2+ years of experience in renewals, customer success, account management, or services sales * Demonstrated success managing renewals at scale in a SaaS or fintech environment * Strong commercial acumen, with the ability to lead customer conversations around value, usage, and pricing * Experience managing churn risk and executing save or win-back strategies * Familiarity with recurring revenue metrics (ARR, MRR, churn, NRR) and reporting frameworks * Proficiency in Salesforce, CPQ tools, DocuSign, and other contract management systems * Excellent written and verbal communication skills with a customer-first mindset * Strong organization, time management, and attention to detail, with a deadline-oriented approach * A collaborative approach to working across functions and global time zones * Bachelor’s degree or equivalent experience preferred #LI-Remote Benefits At Zone, we provide the platform; you provide the grit. We operate as a high-velocity, fully remote, global team where autonomy isn’t just a perk, it’s the standard. We’re looking for self-driven professionals eager to navigate the complexities of a unique SaaS environment and take full command of their professional evolution. We ditch micro-management for high-trust flexibility, ensuring you have the space to innovate and scale. Our benefits are built to fuel this lifestyle, supporting your life beyond the screen so you can focus on making a global impact. Explore our offerings at [https://www.zoneandco.com/careers](https://www.zoneandco.com/careers) Join Our Global Mission Zone & Co is an Equal Opportunity Employer committed to building a diverse, equitable, and inclusive workplace. We thrive on unique perspectives and strongly encourage candidates of all backgrounds to apply. Here, your identity is valued, and your talent is the only limit to your growth. All qualified applicants will receive consideration regardless of race, color, religion, sex, orientation, age, disability, or any other protected factor. Employment Terms United States Employment with Zone is “At-Will”, meaning either party may terminate the relationship at any time, with or without cause or notice, in accordance with applicable law. This job description does not constitute an employment contract or guarantee of continued employment. Duties and responsibilities may evolve as the company grows and may change at any time with or without notice. Non-US Jurisdictions This position is offered as a Fixed-Term or Permanent Contract based on your country of residence. Employment is subject to a written contract which outlines specific notice periods, probationary terms, and statutory entitlements. [Privacy Statement](https://www.zoneandco.com/legal/privacy) and [Applicant Privacy Notice](https://21166970.fs1.hubspotusercontent-na1.net/hubfs/21166970/Website%20Downloads/Legal/Applicant%20Privacy%20Notice.pdf). #LI-Remote Show more [Apply now >](https://jobicy.com/jobs/157696-renewal-specialist-services-sales-apac.md) > Annual salary information is not provided for this position. 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