[All remote jobs](https://jobicy.com/jobs.md)[![HackerOne logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/8937d355-221.png)](https://jobicy.com/company/hackerone.md)[HackerOne](https://jobicy.com/company/hackerone.md) # Strategic Enterprise Customer Success Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/hackerone.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 141k–173k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished29 Oct 2026Apply before28 Nov 2026Listing views37Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. HackerOne is seeking a senior Customer Success Manager to own post-onboarding outcomes for a portfolio of complex, high-value enterprise and government customers. The role combines executive relationship management, security-program strategy, data-driven account planning, escalations, retention, and expansion support. The successful candidate will act as an expert advisor on HackerOne’s vulnerability disclosure and bug bounty platform while partnering closely with Sales, Product, and Technical Services. This is a US-based remote position targeted to candidates near Austin, Boston, or Washington, DC, with occasional in-person connection described as part of the company’s flexible-work culture. Candidates need at least six years of high-touch B2B enterprise customer success experience and solid working knowledge of SaaS, cloud, and IT operations. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a strategic, senior-facing customer success role requiring ownership of complex security programs, technical discussions, escalations, and cross-functional initiatives. Success depends on translating program data into business outcomes while navigating ambiguous, high-stakes enterprise needs. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$157,000US market range (per year)$135k–$185k0$203.50k AI insightThe employer discloses a credible annual base-salary range of $141,000–$173,000 USD, with a midpoint of $157,000. Estimated US annual market pay for a strategic enterprise Customer Success Manager with cybersecurity and complex-account responsibilities is approximately $135,000–$185,000 USD; actual compensation may vary by location, security-domain depth, and variable or equity components. ## Core skills Skills and capabilities most closely associated with this opportunity. [Enterprise Customer Success](https://jobicy.com/jobs?search_keywords=Enterprise%20Customer%20Success.md)[Strategic Account Management](https://jobicy.com/jobs?search_keywords=Strategic%20Account%20Management.md)[Executive Stakeholder Management](https://jobicy.com/jobs?search_keywords=Executive%20Stakeholder%20Management.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Customer Expansion](https://jobicy.com/jobs?search_keywords=Customer%20Expansion.md)[Cybersecurity](https://jobicy.com/jobs?search_keywords=Cybersecurity.md)[Vulnerability Disclosure Programs](https://jobicy.com/jobs?search_keywords=Vulnerability%20Disclosure%20Programs.md)[Bug Bounty Programs](https://jobicy.com/jobs?search_keywords=Bug%20Bounty%20Programs.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[Cloud Technologies](https://jobicy.com/jobs?search_keywords=Cloud%20Technologies.md)[Data Analysis](https://jobicy.com/jobs?search_keywords=Data%20Analysis.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md)[Escalation Management](https://jobicy.com/jobs?search_keywords=Escalation%20Management.md)[Program Management](https://jobicy.com/jobs?search_keywords=Program%20Management.md)[AI-powered Workflows](https://jobicy.com/jobs?search_keywords=AI-powered%20Workflows.md) Sample interview questionsHow have you created measurable value for a complex enterprise customer?I begin by aligning on the customer’s strategic objectives, baseline metrics, and stakeholder priorities. I then build a success plan with clear milestones, review performance data regularly, and communicate outcomes in business terms. This approach helps demonstrate value, surface risks early, and create a foundation for retention and expansion. Describe how you would handle a high-severity customer escalation involving a technical security program. I would first establish the facts, customer impact, decision owners, and immediate containment actions. I would coordinate the appropriate technical, product, and leadership stakeholders, provide the customer with a clear communication cadence, and document decisions and next steps. After resolution, I would lead a structured review to address root causes and prevent recurrence. How do you communicate technical SaaS or cloud concepts to executive stakeholders? I tailor the discussion to the audience by connecting technical indicators to risk, operational impact, and strategic outcomes. Rather than focusing only on utilization or platform features, I explain what the data means for program maturity, exposure reduction, and resource decisions. I use concise narratives supported by relevant benchmarks and recommendations. What approach would you take to identify an expansion opportunity without compromising the trusted-advisor relationship? I would first verify that an opportunity addresses a documented customer objective or gap rather than leading with a product pitch. I would use adoption data, program insights, and stakeholder feedback to frame a relevant recommendation, involve Sales transparently, and ensure the proposed solution has a credible success path. Maintaining customer trust means prioritizing the right outcome over a transaction. How would you use AI tools responsibly in a Customer Success function? I would use AI to accelerate repeatable work such as synthesizing account signals, identifying trends, preparing meeting materials, and highlighting risks for human review. I would validate outputs, protect customer data, and avoid relying on AI for decisions that require contextual judgment. The goal is to improve consistency and efficiency while preserving accountable, customer-centered decision-making. Opportunity details ## About this role. HackerOne is a global leader in Continuous Threat Exposure Management (CTEM) and the only solution provider that pairs the simultaneous trust of the Fortune 500 and the world’s largest community of security researchers to secure the AI-native enterprise. The H1 Platform unites agentic AI solutions with security researchers ingenuity to continuously discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems. Through solutions such as agentic and human offensive security testing, AI red teaming, code security, validation, and remediation, HackerOne delivers measurable, continuous reduction of cyber risk for enterprises. Industry leaders, including Anthropic, [Crypto.com](http://Crypto.com), General Motors, Goldman Sachs, Lufthansa, Uber, UK Ministry of Defence, and the U.S. Department of Defense, trust HackerOne to safeguard their digital ecosystems. HackerOne was recognized in Gartner’s Emerging Tech Impact Radar: AI Cybersecurity Ecosystem report for its leadership in AI Security Testing. HackerOne Values HackerOne is dedicated to fostering a strong and inclusive culture. HackerOne is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability. Remote Location: Austin, TX; Boston, MA or Washington, DC ### Position Summary At HackerOne, we are building a safer internet by connecting our customers with the expertise of the global security research community. As a Strategic Enterprise Customer Success Manager, you will serve as a trusted strategic advisor to some of our most complex enterprise customers, helping them maximize the value of HackerOne’s platform, advance their security programs, and achieve meaningful business outcomes. In this role, you will own strategic customer relationships, navigate complex business and technical challenges, and influence customer success strategies that drive retention, growth, and long-term advocacy. Beyond your individual portfolio, you will help elevate the effectiveness of our Customer Success organization by sharing expertise, strengthening best practices, and partnering across teams to deliver scalable improvements to the customer experience. At HackerOne, we embrace a Flexible Work approach that gives us the freedom to do our best work while also fostering the connections and community that make us stronger. Reflecting this philosophy, this is a remote role targeted for candidates within ~50 miles of Austin, TX; Boston, MA or Washington, DC. We believe this balance of proximity and flexibility gives Hackeronies the chance to occasionally come together – fostering collaboration, connection, and in-person moments that enrich our culture – while still preserving the benefits of remote work. ### Primary Responsibilities * Own the strategic direction and post-onboarding success of a portfolio of complex, high-value enterprise customers. Build trusted relationships with senior customer stakeholders, align HackerOne’s capabilities to evolving business and security objectives, and proactively drive measurable customer value, retention, and opportunities for growth. * Apply Data-Driven Decision Making to evaluate customer program performance, identify trends and risks, and develop strategic recommendations that improve security outcomes and program maturity. Translate benchmarking, adoption insights, and customer data into compelling business narratives that influence customer priorities and internal decisions. * Leverage First Principles Problem Solving to lead the resolution of complex customer challenges and escalations. Diagnose underlying business and technical issues, align cross-functional stakeholders, and develop durable solutions that address immediate customer needs while identifying opportunities for broader process and service improvements. * Demonstrate Change Agility by guiding strategic customers through evolving security priorities, organizational changes, and new product capabilities. Anticipate challenges, adapt engagement strategies, and help customers navigate ambiguity while maintaining confidence, momentum, and measurable program outcomes. * Champion an AI First approach by thoughtfully applying AI-powered tools to improve customer insights, identify emerging risks and opportunities, streamline repeatable workflows, and scale effective Customer Success practices. Share learnings and practical applications that help improve efficiency and effectiveness across the team. * Serve as a recognized subject matter expert in HackerOne’s platform, vulnerability disclosure, and bug bounty program management. Advise customers on advanced program strategies, product capabilities, integrations, researcher engagement, and program optimization. Share expertise and mentor fellow Customer Success Managers to strengthen team capabilities and customer outcomes. * Partner strategically with Sales, Product, Technical Services, and other cross-functional stakeholders to identify and advance expansion opportunities, influence product improvements, and coordinate complex customer initiatives. Lead customer advocacy efforts, including strategic program enhancements, public launches, and initiatives that strengthen long-term customer partnerships. * Extend your impact beyond your assigned portfolio by identifying recurring customer challenges, contributing to scalable Customer Success methodologies, and helping establish best practices adopted across the team. Translate customer feedback and emerging needs into actionable recommendations that improve the customer experience, strengthen operational consistency, and support broader business objectives. ### Minimum Qualifications * 6+ years of experience in Customer Success supporting high-touch enterprise and/or government customers in a B2B environment, with demonstrated experience managing customer relationships and delivering successful outcomes. * Experience managing complex customer programs or projects, including coordinating cross-functional stakeholders, documenting requirements, resolving issues, and delivering consistent, repeatable results. * Working technical knowledge of SaaS applications, cloud technologies, and IT operations, including the ability to discuss application capacity, utilization, and performance and communicate technical concepts effectively to diverse audiences. * Experience using customer data, program insights, and structured problem-solving approaches to inform recommendations, improve customer outcomes, and adapt to evolving customer needs. ### Preferred Qualifications * Experience working in cybersecurity, particularly with vulnerability disclosure programs, bug bounty programs, or related security practices. * Experience working in a scale-up environment. ### Compensation Bands Tier B: $141,000-$173,000 Base #LI-Remote #LI-KM1 ### Job Benefits: * Health (medical, vision, dental), life, and disability insurance* * Equity stock options * Retirement plans * Paid public holidays and unlimited PTO * Paid maternity and parental leave * Leaves of absence (including caregiver leave and leave under CO’s Healthy Families and Workplaces Act) * Employee Assistance Program *Eligibility may differ by country We’re committed to building a global team! For certain roles outside the United States, India, the U.K., and the Netherlands, we partner with [Remote.com](https://remote.com/preemployment-faq) as our Employer of Record (EOR). Visa/work permit sponsorship is not available. Employment at HackerOne is contingent on a background check. HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws. This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time. For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position. 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