[All remote jobs](https://jobicy.com/jobs.md)[![Grafana Labs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/11/42a3c42246467ec231dd876e92b63452.jpeg)](https://jobicy.com/company/grafana-labs.md)[Grafana Labs](https://jobicy.com/company/grafana-labs.md) # Senior Solutions Architect | Germany | Remote Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/grafana-labs.md)ShareRemote from[Germany](https://jobicy.com/job-region/germany.md)SalaryEUR 109,700–131,600 / yrDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceSeniorPublished29 Oct 2026Apply before28 Nov 2026Listing views30Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Grafana Labs is seeking a senior customer-facing Solutions Architect to deliver professional services engagements for enterprise observability implementations. The role combines hands-on technical consulting with solution design, onboarding, training, architecture guidance, and project delivery. The successful candidate will work with Grafana, Prometheus, Loki, Tempo, Kubernetes, and major cloud platforms to help customers adopt and operate an observability stack. This is a fast-moving remote role requiring strong stakeholder communication, practical troubleshooting ability, and the autonomy to lead customer workshops and unblock implementations. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior technical consulting role that requires deep observability expertise alongside the ability to lead enterprise customer engagements. Candidates must translate complex business requirements into scalable architectures while solving practical implementation issues across cloud and Kubernetes environments. ## Salary analysis Estimated compensation compared with the broader EU market for similar roles. Estimated job median (per year)Market rate€120,650EU market range (per year)€105k–€140k0€154k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a base-compensation range of €109,700–€131,600 per year for Germany, with a midpoint of €120,650. The annual cadence is inferred from the senior full-time professional role and the magnitude of the stated EUR range; the posting does not explicitly state a pay period. A reasonable estimated German market range for a senior observability-focused Solutions Architect is €105,000–€140,000 annually, depending on technical depth, consulting experience, and location. ## Core skills Skills and capabilities most closely associated with this opportunity. [Observability](https://jobicy.com/jobs?search_keywords=Observability.md)[Grafana](https://jobicy.com/jobs?search_keywords=Grafana.md)[Prometheus](https://jobicy.com/jobs?search_keywords=Prometheus.md)[Loki](https://jobicy.com/jobs?search_keywords=Loki.md)[Tempo](https://jobicy.com/jobs?search_keywords=Tempo.md)[Kubernetes](https://jobicy.com/jobs?search_keywords=Kubernetes.md)[Helm](https://jobicy.com/jobs?search_keywords=Helm.md)[Cloud Architecture](https://jobicy.com/jobs?search_keywords=Cloud%20Architecture.md)[AWS](https://jobicy.com/jobs?search_keywords=AWS.md)[Google Cloud Platform](https://jobicy.com/jobs?search_keywords=Google%20Cloud%20Platform.md)[Microsoft Azure](https://jobicy.com/jobs?search_keywords=Microsoft%20Azure.md)[Technical Consulting](https://jobicy.com/jobs?search_keywords=Technical%20Consulting.md)[Solution Architecture](https://jobicy.com/jobs?search_keywords=Solution%20Architecture.md)[Customer Workshops](https://jobicy.com/jobs?search_keywords=Customer%20Workshops.md)[Project Delivery](https://jobicy.com/jobs?search_keywords=Project%20Delivery.md) Sample interview questionsHow would you design an observability approach for a customer migrating a distributed application to Kubernetes?I would begin with discovery workshops to understand critical services, user journeys, reliability goals, and current telemetry gaps. I would define consistent metrics, logs, traces, labels, retention, and alerting standards, then design a phased rollout using Kubernetes-native collection and deployment patterns. I would validate the design with a pilot workload and use operational feedback to refine dashboards, alerts, and runbooks before broader adoption. Describe how you would troubleshoot a customer complaint that Grafana dashboards are slow and Prometheus queries time out. I would first reproduce the behavior and identify whether the bottleneck is in the dashboard, query engine, storage backend, network, or cardinality profile. I would inspect query patterns, time ranges, label usage, recording rules, ingestion volume, and resource utilization. I would then recommend targeted improvements such as query optimization, recording rules, label-cardinality controls, appropriate downsampling, or backend scaling, and confirm the outcome with measurable performance tests. How do you translate business requirements into a technical observability solution? I start by identifying the business services, risk areas, service-level objectives, and decisions stakeholders need to make. I translate those outcomes into telemetry requirements, dashboards, alerts, ownership models, and operational workflows. Throughout delivery, I document assumptions and trade-offs in language that both technical teams and business stakeholders can use to make decisions. Tell us about your approach to leading an enterprise customer workshop with engineers, project managers, and executives. I prepare an agenda that aligns technical discovery with the customer’s desired business outcomes and makes responsibilities clear. During the session, I facilitate discussion, validate requirements, surface dependencies and risks, and ensure all participant groups can contribute. I close with documented decisions, an architecture direction, prioritized actions, and a delivery plan with clear owners. What practices would you use to ensure a customer can operate an observability platform successfully after implementation? I would build operational readiness into the engagement from the beginning through enablement sessions, documentation, runbooks, dashboard and alert standards, and clear ownership. I would also establish review points for adoption metrics, alert quality, and platform performance. The goal is to leave the customer with repeatable processes and enough internal capability to evolve the platform independently. Opportunity details ## About this role. Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at [grafana.com](http://grafana.com) and follow us on [LinkedIn](https://www.linkedin.com/company/grafana-labs/) and [X](https://twitter.com/grafana). We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: We’re looking for a Senior Solutions Architect (Professional Services) to join Grafana Labs’ world-class Customer Experience team. This is a highly hands-on role for technically skilled professionals who thrive on helping customers solve complex problems, accelerate adoption, and drive real business outcomes with Grafana at the center. As a Solutions Architect, you’ll be a trusted technical partner—not a quota-carrying seller, but a customer-first advocate who leads with authenticity and insight. You’ll guide organizations through onboarding, implementation, and expansion by offering white-glove support, best practices, and proven strategies gathered from across our customer base. You’ll operate with one foot in the code and the other in the customer’s world. Whether it’s understanding container orchestration in Kubernetes, fine-tuning Prometheus queries, or clarifying the nuances between logs, metrics, and traces—you’ll bring clarity and confidence to complex technical landscapes. You know the difference between “pets and cattle” and why that matters for scalable observability. You’ll deliver high-impact training, jumpstart engagements, and offer tailored technical consulting to help customers succeed. As an embedded partner during critical phases, you’ll provide roadmap assurance, guide project execution, and ensure Grafana’s capabilities align with the customer’s architecture, goals, and constraints. Along the way, you’ll identify recurring issues, monitor support needs, and advocate for product improvements in close collaboration with internal teams. Success in this role means being a strategic thinker and a command-line problem solver. You’re passionate about OSS, love engaging with customers, and have the instincts to manage timelines, unblock teams, and deliver value at every stage of the engagement. Join us and help elevate the Grafana customer experience through world-class technical delivery and meaningful impact. What You’ll Be Doing: * Effective in working with customers, including business executives, project managers, and IT development staff. * Effective in understanding business needs and distilling the information into business and technical requirements. * Comfortable working with complex business and technological requirements and translating into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise scale architecture. * Ability to act as a functional lead and able to demonstrate clear approach to methodology as well as functional capabilities. Leads functional workshops with customers, documents requirements, and designs appropriate solutions. * Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers. * Be a strong advocate for adherence to standards and best practices. * Stay current on Grafana Labs, observability, and related technologies. * You’ll be a key resource for our Sales, Product Management, Engineering, Support, and Professional Services teams as they look to drive innovation and improvements into future product and offering enhancements. * If you enjoy working with customers to help them succeed and thrive on working with leading-edge technologies, this is the role for you. What Makes You a Great Fit: * Located in the Germany * 5+ years of experience working on deployment teams, using project management techniques. * Direct experience with o11y. * Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) – preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo). * A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers * Excellent communication skills to communicate with customers, partners, and internal members. * Kubernetes (kubectl, Helm, Tanka preferred). * Experience with Cloud Platforms – AWS, GCP, Azure Bonus Points For: * Self-starter, adept at picking up new skills and technologies, and eager to break new ground. * Vision to help us take our company to the next level. Compensation & Rewards: In Germany, the base compensation range for this role is 109,700 EUR – 131,600 EUR. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs’ success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: * 100% Remote, Global Culture – As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. * Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. * Transparent Communication – Expect open decision-making and regular company-wide updates. * Innovation-Driven – Autonomy and support to ship great work and try new things. * Open Source Roots – Built on community-driven values that shape how we work. * Empowered Teams – High trust, low ego culture that values outcomes over optics. * Career Growth Pathways – Defined opportunities to grow and develop your career. * Approachable Leadership – Transparent execs who are involved, visible, and human. * Passionate People – Join a team of smart, supportive folks who care deeply about what they do. * In-Person onboarding – We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. * Balance is Key – We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our [privacy policy](https://grafana.com/legal/applicant-and-candidate-privacy-policy/). 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