[All remote jobs](https://jobicy.com/jobs.md)[![GitLab logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/12/WRILS-201207055737-109952.jpg)](https://jobicy.com/company/gitlab.md)[GitLab](https://jobicy.com/company/gitlab.md) # Manager, Professional Services Engineers, EMEA Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/gitlab.md)ShareRemote from[UK](https://jobicy.com/job-region/uk.md), [Spain](https://jobicy.com/job-region/spain.md), [Germany](https://jobicy.com/job-region/germany.md)+2 more, [France](https://jobicy.com/job-region/france.md), [Ireland](https://jobicy.com/job-region/ireland.md)SalaryUndisclosedDepartment[Product & Operations](https://jobicy.com/categories/management.md)EmploymentFull TimeExperienceSeniorPublished29 Oct 2026Apply before28 Nov 2026Listing views31Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. This role leads a distributed EMEA team of Professional Services Engineers delivering GitLab implementations, migrations, training, and advisory engagements for enterprise customers. The manager is accountable for people development, delivery quality, project health, utilization, customer satisfaction, and escalation management. Success depends on combining technical credibility in DevSecOps and software delivery with strong consulting and cross-functional leadership. The position operates in GitLab’s fully remote, asynchronous environment and partners closely with Technical Architects, Sales, Customer Success, and Professional Services leadership. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines senior people management with accountability for complex enterprise delivery, customer escalations, resource planning, and operational performance. It requires sound technical judgment while coordinating multiple stakeholders across a distributed EMEA organization. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$145,000US market range (per year)$120k–$175k0$192.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. GitLab does not disclose base salary for this vacancy. The figures shown are AI-estimated annual USD market compensation for a senior Professional Services Engineering manager and are not employer-confirmed; actual pay may vary substantially by hiring country, experience, and local compensation practices. ## Core skills Skills and capabilities most closely associated with this opportunity. [Professional Services Leadership](https://jobicy.com/jobs?search_keywords=Professional%20Services%20Leadership.md)[People Management](https://jobicy.com/jobs?search_keywords=People%20Management.md)[DevSecOps](https://jobicy.com/jobs?search_keywords=DevSecOps.md)[GitLab Platform](https://jobicy.com/jobs?search_keywords=GitLab%20Platform.md)[Enterprise Implementations](https://jobicy.com/jobs?search_keywords=Enterprise%20Implementations.md)[Migration Programs](https://jobicy.com/jobs?search_keywords=Migration%20Programs.md)[Technical Consulting](https://jobicy.com/jobs?search_keywords=Technical%20Consulting.md)[Customer Escalation Management](https://jobicy.com/jobs?search_keywords=Customer%20Escalation%20Management.md)[Project Delivery](https://jobicy.com/jobs?search_keywords=Project%20Delivery.md)[Resource Planning](https://jobicy.com/jobs?search_keywords=Resource%20Planning.md)[Utilization Management](https://jobicy.com/jobs?search_keywords=Utilization%20Management.md)[Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md)[Asynchronous Communication](https://jobicy.com/jobs?search_keywords=Asynchronous%20Communication.md)[Team Coaching](https://jobicy.com/jobs?search_keywords=Team%20Coaching.md) Sample interview questionsHow have you improved delivery consistency across a professional services team?I establish clear delivery standards, define measurable health indicators, and review project risks regularly with delivery leads. I combine those operating practices with retrospectives and reusable playbooks so the team can improve outcomes without adding unnecessary process. Describe how you would handle an escalation on a high-risk enterprise migration. I would first clarify the customer impact, technical risk, commitments, and decision owners. I would assemble the appropriate technical and engagement stakeholders, create a transparent recovery plan with milestones, communicate it clearly to the customer, and track execution until the risk is resolved. How do you coach experienced engineers who also need to become stronger consultants? I use regular one-to-ones to identify individual growth goals, then provide targeted feedback from customer engagements. I encourage engineers to strengthen discovery, expectation-setting, written communication, and executive-level explanation alongside their technical expertise. What metrics would you use to manage a Professional Services Engineering team? I would monitor utilization, delivery milestones, project risk and escalation trends, customer satisfaction, quality outcomes, and team development indicators. Metrics should guide action and coaching rather than become targets that encourage short-term behavior at the expense of customer value. How would you work with Sales, Customer Success, and Technical Architects during statement-of-work scoping? I would ensure the proposed scope reflects customer outcomes, technical complexity, assumptions, dependencies, and the right delivery skills. Early alignment on risks, staffing, responsibilities, and success measures helps protect both the customer experience and delivery margin. Opportunity details ## About this role. GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. [Co-create the future with us](https://www.youtube.com/watch?v=OuZIb5zszQI) as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. ### An overview of this role As the Manager, Professional Services Engineers, you will manage a team that works directly with customers to deliver installation, migration, training, and advisory services across the full GitLab platform. In this role, you will be accountable for the performance, development, and day-to-day management of a team of Professional Services Engineers based across Europe, helping them deliver high-quality outcomes in a remote, asynchronous environment. You will partner closely with Technical Architects and Professional Services management to enable consistent delivery across implementation projects, migrations, and statement of work engagements. This is a people-first role with meaningful technical depth. You will step in hands-on with your team when needed while also building the operating rhythm, team culture, and delivery approach that help the broader practice scale. You will also work closely with cross-functional partners to improve utilization, customer satisfaction, and delivery execution. In your first year, you will help strengthen team capability, improve delivery consistency, and create the conditions for a high-performing services team across the region. This is an opportunity to manage a team doing technically complex, customer-facing work that directly helps customers realize value from GitLab. Some examples of our projects: * Leading a team of Professional Services Engineers through end-to-end GitLab implementation and migration engagements for enterprise customers across Europe * Partnering with Sales, Customer Success, and Technical Architects to support statement of work scoping and align the right technical resources to customer needs ### What you’ll do * Lead and manage a team of Professional Services Engineers, supporting their growth, performance, and day-to-day delivery across customer engagements. * Develop team members through regular 1:1s, coaching, feedback, and career conversations that help them grow their technical and consulting skills. * Own delivery outcomes across your team’s portfolio, including implementations, migrations, advisory services, and statement of work engagements. * Monitor project health, identify delivery risks early, and step in directly or escalate when needed to keep customer work on track. * Partner with Technical Architects, Engagement Managers, Sales, and Customer Success to plan, scope, resource, and support successful services engagements. * Track team utilization, customer satisfaction, and escalation trends, and use those insights to improve team performance and operational effectiveness. * Act as a senior escalation point for complex customer situations, helping guide resolution while maintaining a high bar for service quality. * Contribute to the continuous improvement of Professional Services processes, tooling, knowledge sharing, and delivery standards across the broader organization. ### What you’ll bring * Significant experience leading and developing high-performing technical teams in a customer-facing environment. * A strong technical foundation in software delivery, DevSecOps, platform engineering, or a related area, with the ability to engage credibly in technical discussions. * Experience managing or supporting professional services, implementation delivery, migration programs, or technical consulting engagements for enterprise customers. * Proven ability to navigate customer escalations, balance competing priorities, and drive clear outcomes in complex situations. * Strong collaboration skills and the ability to work effectively with cross-functional partners such as Sales, Customer Success, and Technical Architects. * A delivery mindset focused on accountability, quality, and measurable results rather than activity alone. * Comfort working in a fully remote, asynchronous organization with strong written communication and organizational skills. * Alignment with GitLab’s values and the ability to lead with transparency, trust, and a focus on team development. On the Professional Services team at GitLab, we help customers adopt the platform in ways that fit their technical goals and operating environment through technical delivery, guidance, and enablement. As part of this organization, we focus on hands-on delivery work across customer engagements across EMEA. We work closely with a sister team of Technical Architects, along with cross-functional partners across the business, to support strong project execution and customer outcomes. We are building a high-quality services practice grounded in technical excellence, customer focus, and continuous improvement. This is a good fit for someone who enjoys leading experienced technical practitioners, improving how services are delivered, and helping customers succeed through meaningful, complex work. ### How GitLab Supports Full-Time Employees * [Benefits to support your health, finances, and well-being](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/) * [Flexible Paid Time Off](https://handbook.gitlab.com/handbook/people-group/time-off-and-absence/time-off-types/#flexible-paid-time-off-pto) * [Team Member Resource Groups](https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/) * [Equity Compensation & Employee Stock Purchase Plan](https://handbook.gitlab.com/handbook/total-rewards/stock-options/) * [Growth and Development Fund](https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/) * [Parental Leave](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave) Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from [underrepresented groups](https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups) are less likely to apply to a job unless they meet every single qualification. If you’re excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our [Recruitment Privacy Policy.](https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/) Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also [GitLab’s EEO Policy](https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy) and [EEO is the Law](https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices). If you have a disability or special need that requires [accommodation](https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation), please let us know during the [recruiting process](https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process). Show more [Apply now >](https://jobicy.com/jobs/157881-manager-professional-services-engineers-emea.md) > Annual salary information is not provided for this position. 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