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# Renewals Manager EMEA

Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.

[Apply for this job](#job-application)[View company](https://jobicy.com/company/gitlab.md)ShareRemote from[Ireland](https://jobicy.com/job-region/ireland.md)SalaryUndisclosedDepartment[Sales](https://jobicy.com/categories/seller.md)EmploymentFull TimeExperienceSeniorPublished29 Oct 2026Apply before28 Nov 2026Listing views32Application actions2Application toolkit

## Make your next move.

Prepare your resume, explore your fit, and draft a cover letter for this opportunity.

AI Summary

## The role, at a glance.

Renewals Manager EMEA — индивидуальная роль в команде продления подписок GitLab, ориентированная на своевременное закрытие продлений и удержание регулярной выручки. Специалист ведёт портфель клиентов, готовит коммерческие документы, отслеживает риски оттока и выявляет возможности для расширения аккаунтов. Работа требует координации с Sales, Customer Success, Finance и Legal, а также безошибочного ведения CRM и прогнозирования. Роль действует в рамках установленных процессов, при этом нестандартные случаи эскалируются старшим коллегам. Формат работы — асинхронный remote в Ирландии с возможными поездками на мероприятия и встречи.

## Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

### Job Complexity

3/5EasyHard

### Pace & Pressure

4/5RelaxedFast-paced

### Autonomy Level

3/5GuidedFull ownership

### Communication Load

5/5IndependentCollaborative

AI insightРоль требует одновременного управления множеством сроков, документов и клиентских взаимодействий, но решения принимаются в рамках заданных процессов и с поддержкой старших менеджеров. Сложность повышают переговоры по условиям продления, анализ использования и выявление рисков.

## Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job median (per year)Highly competitive$70,000US market range (per year)$55k–$85k0$93.50k

AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. Работодатель не раскрыл компенсацию. Оценка является ориентировочной AI-оценкой для full-time роли Renewals Manager / Associate Renewals Manager в EMEA и приведена в USD в год; фактическая оплата может зависеть от страны найма, уровня и переменной части вознаграждения.

## Core skills

Skills and capabilities most closely associated with this opportunity.

[Управление продлениями](https://jobicy.com/jobs?search_keywords=%D0%A3%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D0%B5%20%D0%BF%D1%80%D0%BE%D0%B4%D0%BB%D0%B5%D0%BD%D0%B8%D1%8F%D0%BC%D0%B8.md)[Удержание клиентов](https://jobicy.com/jobs?search_keywords=%D0%A3%D0%B4%D0%B5%D1%80%D0%B6%D0%B0%D0%BD%D0%B8%D0%B5%20%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D0%BE%D0%B2.md)[Управление портфелем клиентов](https://jobicy.com/jobs?search_keywords=%D0%A3%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D0%B5%20%D0%BF%D0%BE%D1%80%D1%82%D1%84%D0%B5%D0%BB%D0%B5%D0%BC%20%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D0%BE%D0%B2.md)[Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Выявление upsell-возможностей](https://jobicy.com/jobs?search_keywords=%D0%92%D1%8B%D1%8F%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D0%B5%20upsell-%D0%B2%D0%BE%D0%B7%D0%BC%D0%BE%D0%B6%D0%BD%D0%BE%D1%81%D1%82%D0%B5%D0%B9.md)[CRM](https://jobicy.com/jobs?search_keywords=CRM.md)[Прогнозирование выручки](https://jobicy.com/jobs?search_keywords=%D0%9F%D1%80%D0%BE%D0%B3%D0%BD%D0%BE%D0%B7%D0%B8%D1%80%D0%BE%D0%B2%D0%B0%D0%BD%D0%B8%D0%B5%20%D0%B2%D1%8B%D1%80%D1%83%D1%87%D0%BA%D0%B8.md)[Подготовка коммерческих предложений](https://jobicy.com/jobs?search_keywords=%D0%9F%D0%BE%D0%B4%D0%B3%D0%BE%D1%82%D0%BE%D0%B2%D0%BA%D0%B0%20%D0%BA%D0%BE%D0%BC%D0%BC%D0%B5%D1%80%D1%87%D0%B5%D1%81%D0%BA%D0%B8%D1%85%20%D0%BF%D1%80%D0%B5%D0%B4%D0%BB%D0%BE%D0%B6%D0%B5%D0%BD%D0%B8%D0%B9.md)[Управление контрактами](https://jobicy.com/jobs?search_keywords=%D0%A3%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D0%B5%20%D0%BA%D0%BE%D0%BD%D1%82%D1%80%D0%B0%D0%BA%D1%82%D0%B0%D0%BC%D0%B8.md)[Переговоры с клиентами](https://jobicy.com/jobs?search_keywords=%D0%9F%D0%B5%D1%80%D0%B5%D0%B3%D0%BE%D0%B2%D0%BE%D1%80%D1%8B%20%D1%81%20%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D0%B0%D0%BC%D0%B8.md)[Кросс-функциональное взаимодействие](https://jobicy.com/jobs?search_keywords=%D0%9A%D1%80%D0%BE%D1%81%D1%81-%D1%84%D1%83%D0%BD%D0%BA%D1%86%D0%B8%D0%BE%D0%BD%D0%B0%D0%BB%D1%8C%D0%BD%D0%BE%D0%B5%20%D0%B2%D0%B7%D0%B0%D0%B8%D0%BC%D0%BE%D0%B4%D0%B5%D0%B9%D1%81%D1%82%D0%B2%D0%B8%D0%B5.md)[Анализ рисков оттока](https://jobicy.com/jobs?search_keywords=%D0%90%D0%BD%D0%B0%D0%BB%D0%B8%D0%B7%20%D1%80%D0%B8%D1%81%D0%BA%D0%BE%D0%B2%20%D0%BE%D1%82%D1%82%D0%BE%D0%BA%D0%B0.md)[Внимание к деталям](https://jobicy.com/jobs?search_keywords=%D0%92%D0%BD%D0%B8%D0%BC%D0%B0%D0%BD%D0%B8%D0%B5%20%D0%BA%20%D0%B4%D0%B5%D1%82%D0%B0%D0%BB%D1%8F%D0%BC.md)[Асинхронная коммуникация](https://jobicy.com/jobs?search_keywords=%D0%90%D1%81%D0%B8%D0%BD%D1%85%D1%80%D0%BE%D0%BD%D0%BD%D0%B0%D1%8F%20%D0%BA%D0%BE%D0%BC%D0%BC%D1%83%D0%BD%D0%B8%D0%BA%D0%B0%D1%86%D0%B8%D1%8F.md)

Sample interview questionsКак вы организуете работу с большим портфелем продлений, чтобы не пропускать критические сроки?Я сегментирую портфель по дате продления, риску и коммерческой ценности, затем создаю в CRM последовательности касаний и контрольные точки. Еженедельно сверяю прогноз, открытые блокеры и статус необходимых документов, чтобы эскалировать риски заранее.

Как вы выявляете возможность расширения аккаунта во время продления?

Во время разговоров я уточняю цели клиента, текущие сценарии использования, количество пользователей и неудовлетворённые потребности. Затем сопоставляю эти данные с доступными уровнями, модулями или дополнительными лицензиями и предлагаю релевантный вариант вместе с ценностью для клиента.

Что вы сделаете, если клиент запросил нестандартные условия продления?

Сначала уточню коммерческие и контрактные требования клиента, проверю действующие правила и влияние запроса на сделку. Если случай выходит за пределы утверждённых рамок, задокументирую детали в CRM и своевременно подключу старшего Renewals Manager, Sales, Finance или Legal.

Как вы объясните клиенту сложные условия продления или изменение цены?

Я заранее готовлю ясное объяснение без внутреннего жаргона: что меняется, почему это происходит, какие есть варианты и какие сроки важны. После разговора фиксирую договорённости письменно и проверяю, что клиент понимает дальнейшие действия.

Как вы обеспечиваете качество данных в CRM и точность прогноза?

Я обновляю этап, сумму, дату закрытия, риски, контакты и следующие шаги сразу после значимого взаимодействия. Регулярно сверяю записи с документами, использованием продукта и информацией от внутренних команд, чтобы прогноз отражал реальное состояние каждой сделки.

Opportunity details

## About this role.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. [Co-create the future with us](https://www.youtube.com/watch?v=OuZIb5zszQI) as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

### An overview of this role

Reports to: Manager, Renewals

This is an individual-contributor, tactical role focused on timely, accurate execution rather than strategic decision-making. The Associate Renewals Manager works under the general direction of Senior Renewals Managers and their manager, following specific instructions and frameworks in day-to-day work. Solutions and outputs are reviewed by more senior team members and/or the direct manager.

What You’ll Do

* Manage an assigned portfolio of customer renewals tracking key dates and driving them to on-time closure.
* Have real, consultative conversations with customers throughout the renewal cycle to understand how they’re actually using the product and where they’re headed next.
* Identify and surface expansion opportunities — additional seats, tiers, or modules — that come out of those conversations.
* Probe for new use cases and unmet needs within existing accounts, connecting what customers describe to relevant GitLab capabilities they aren’t yet using.
* Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule, structuring them to reflect any expansion identified.
* Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule.
* Analyze moderately complex renewal situations (usage trends, contract terms, pricing) by reviewing existing account factors, escalating anything unusual to a senior team member or manager and helping to mitigate any risk identified.
* Explain moderately complex renewal terms and issues to customers and internal stakeholders, working to build alignment.
* Collaborate with Sales, Customer Success, and Finance to help identify expansion opportunities, resolve blockers and keep renewals moving.
* Communicate proactively and transparently with customers and internal stakeholders, adapting to GitLab’s communication framework.
* Maintain accurate, up-to-date records in the CRM/renewals system for forecasting and reporting.
* Prioritize tasks with guidance from more senior team members to drive quality, timely results.
* Contribute to team goals by working collaboratively with peer RM’s.

What You’ll Bring

* Can execute basic renewal processes independently (“basic knots”) and has been introduced to more advanced scenarios (“complex knots”) such as multi-year deals, upsell-attached renewals, or non-standard terms.
* Developing understanding of GitLab’s way of working, values, and high-performance culture.
* Awareness of GitLab’s remote work best practices.
* Growth mindset and sense of ownership — proactively seeks out ways to learn and improve, and takes action rather than waiting for direction.
* Strong attention to detail and organizational skills; comfortable managing many renewals at once.
* Clear written and verbal communication skills.
* Ability to follow defined processes and frameworks while flagging exceptions appropriately.
* Collaborative mindset and openness to feedback and coaching from senior teammates and manager.
* The ability to travel for events such as trainings, team offsites, customer meetings, etc.

About the team

The Renewals team focuses on protecting and growing GitLab’s recurring revenue by managing the full contract lifecycle for our subscription customers. As a Renewal Manager, you’ll be part of a quota-carrying team that works closely with Sales, Customer Success, Finance, and Legal to ensure timely, accurate renewals and strong customer retention across regions in an all-remote, asynchronous environment. The team is responsible for forecasting renewal outcomes, identifying and addressing churn risk, and uncovering opportunities to expand GitLab adoption, while continuously improving processes and best practices that support predictable, sustainable growth.

### How GitLab will support you

* [Benefits to support your health, finances, and well-being](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/)
* [Flexible Paid Time Off](https://handbook.gitlab.com/handbook/people-group/paid-time-off/)
* [Team Member Resource Groups](https://about.gitlab.com/company/culture/inclusion/erg-guide/#:~:text=Definition%20of%20the%20TMRG%20%2D%20Team%20Member%20Resource%20Groups,-TMRGs%20are%20voluntary&text=The%20purpose%20for%20this%20type,developing%20the%20sense%20of%20belonging.)
* [Equity Compensation & Employee Stock Purchase Plan](https://handbook.gitlab.com/handbook/total-rewards/stock-options/)
* [Growth and Development Fund](https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/)
* [Parental leave](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave)
* [Home office](https://handbook.gitlab.com/handbook/finance/expenses/#equipment) support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from [underrepresented groups](https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups) are less likely to apply to a job unless they meet every single qualification. If you’re excited about this role, please apply and allow our recruiters to assess your application.

### How GitLab Supports Full-Time Employees

* [Benefits to support your health, finances, and well-being](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/)
* [Flexible Paid Time Off](https://handbook.gitlab.com/handbook/people-group/time-off-and-absence/time-off-types/#flexible-paid-time-off-pto)
* [Team Member Resource Groups](https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/)
* [Equity Compensation & Employee Stock Purchase Plan](https://handbook.gitlab.com/handbook/total-rewards/stock-options/)
* [Growth and Development Fund](https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/)
* [Parental Leave](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave)

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from [underrepresented groups](https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups) are less likely to apply to a job unless they meet every single qualification. If you’re excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our [Recruitment Privacy Policy.](https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/) Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also [GitLab’s EEO Policy](https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy) and [EEO is the Law](https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices). If you have a disability or special need that requires [accommodation](https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation), please let us know during the [recruiting process](https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process).

Show more

[Apply now >](https://jobicy.com/jobs/157900-renewals-manager-emea.md)

>  Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md)

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### [Regional Sales Director](https://jobicy.com/jobs/157896-regional-sales-director-3.md)

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50…

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![Grafana Labs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/11/42a3c42246467ec231dd876e92b63452.jpeg)
Grafana Labs Oct 29  New

### [Senior Solutions Engineer | Spain | Arabic Speaker | Remote](https://jobicy.com/jobs/157895-senior-solutions-engineer-spain-arabic-speaker-remote.md)

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale….

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![GitLab logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/12/WRILS-201207055737-109952.jpg)
GitLab Oct 29  New

### [Regional Director – Public Sector, UK/I](https://jobicy.com/jobs/157894-regional-director-public-sector-uk-i.md)

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50…

*
![Grafana Labs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/11/42a3c42246467ec231dd876e92b63452.jpeg)
Grafana Labs Oct 29  New

### [Senior Solutions Engineer | Israel | Remote](https://jobicy.com/jobs/157893-senior-solutions-engineer-israel-remote.md)

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale….

*
![Grafana Labs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/11/42a3c42246467ec231dd876e92b63452.jpeg)
Grafana Labs Oct 29  New

### [Senior Solutions Engineer | France | Arabic Speaker | Remote](https://jobicy.com/jobs/157891-senior-solutions-engineer-france-arabic-speaker-remote.md)

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale….

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