[All remote jobs](https://jobicy.com/jobs.md)[![Unite Us logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/fed889de-221-1.jpg)](https://jobicy.com/company/unite-us.md)[Unite Us](https://jobicy.com/company/unite-us.md) # Community Strategy Manager – Hawaii Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/unite-us.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 75k–85k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished29 Oct 2026Apply before28 Nov 2026Listing views47Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. The Community Strategy Manager supports customer success and community engagement programs for healthcare, government, and community-based partners in Hawaii. The role combines escalation management, process standardization, Salesforce reporting, customer retention, and cross-functional enablement. It requires building engagement plans, maintaining SOPs and playbooks, facilitating escalation reviews, and measuring adoption and resolution outcomes. The successful candidate will work independently with Customer Success, Sales, Implementation, Marketing, Revenue Operations, and external community organizations. The position is remote within Hawaii and includes substantial travel of approximately 30–50%. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a cross-functional operational role involving complex stakeholder coordination, customer escalations, analytics, and measurable adoption outcomes. The travel expectations and evolving processes add pace and ambiguity to the work. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$80,000US market range (per year)$72k–$90k0$99.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a target range of $75,000–$85,000 USD. The annual cadence is inferred from the range amount, U.S.-based full-time role context, and standard professional compensation conventions. Estimated market compensation for a comparable Hawaii-based customer success and community strategy role is approximately $72,000–$90,000 USD per year. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Community Engagement](https://jobicy.com/jobs?search_keywords=Community%20Engagement.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Escalation Management](https://jobicy.com/jobs?search_keywords=Escalation%20Management.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Process Improvement](https://jobicy.com/jobs?search_keywords=Process%20Improvement.md)[Standard Operating Procedures](https://jobicy.com/jobs?search_keywords=Standard%20Operating%20Procedures.md)[Data Analysis](https://jobicy.com/jobs?search_keywords=Data%20Analysis.md)[Program Management](https://jobicy.com/jobs?search_keywords=Program%20Management.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md)[Customer Onboarding](https://jobicy.com/jobs?search_keywords=Customer%20Onboarding.md)[Partner Engagement](https://jobicy.com/jobs?search_keywords=Partner%20Engagement.md)[Survey Management](https://jobicy.com/jobs?search_keywords=Survey%20Management.md) Sample interview questionsHow would you create a consistent process for managing community escalations across Customer Success and Sales?I would first map the current escalation journey, identify decision points and ownership gaps, then create a documented triage framework with severity definitions, service-level expectations, and handoff rules. I would implement the workflow in Salesforce, establish a regular review cadence, and use outcome metrics to refine the process. Describe how you would measure whether an escalation campaign improved customer or partner engagement. I would define baseline metrics before launch, such as response time, resolution rate, partner participation, adoption activity, satisfaction scores, and repeat escalation volume. I would compare performance by customer and geography, gather qualitative feedback through post-escalation surveys, and present actionable findings to stakeholders. How do you build trust with community-based organizations and government agencies that have different priorities? I begin by understanding each organization’s mission, constraints, and definition of success. I establish transparent communication, clarify shared goals, follow through on commitments, and create practical feedback loops so partners can see that their input directly informs the work. Tell us about your approach to creating SOPs or playbooks in a fast-changing environment. I create lightweight, usable documentation based on real workflows and input from the people performing the work. I include clear ownership, triggers, required data, escalation paths, and examples, then schedule regular reviews to update the materials as priorities and customer needs change. How would you manage competing priorities across several high-priority customer accounts? I would assess urgency, customer impact, risk, and dependencies, then align priorities with account owners and leadership. I would maintain a visible action tracker, communicate trade-offs early, set clear next steps, and use recurring reviews to ensure critical commitments do not stall. Opportunity details ## About this role. Job Title: Community Strategy Manager – Hawaii Department: Customer Success About the Role: The Community Strategy Manager will provide the operational and analytical backbone that allows the Community Strategy Leadership to focus on designing and executing on a cross-functional vision for the connection between our customers and their community partners. This role ensures that our community strategy is consistently executed across Customer Success and Sales by standardizing processes, managing escalation tracking in Salesforce, and coordinating with RevOps and Analytics to capture the right data. By supporting and tracking customer escalations, the Community Strategy Manager demonstrates the measurable effectiveness of escalation campaigns and adoption efforts. This role sits at the intersection of process design, analytics, and consultative enablement. You’ll ensure internal teams have the tools, insights, and frameworks needed to engage partners, resolve escalations, and drive adoption at scale. By connecting community strategy with data and performance measurement, you’ll help demonstrate the effectiveness of our engagement efforts both internally and with customers. What You’ll Do: Internal Enablement * Serve as a consultative partner to Customer Success Managers, supporting escalation reviews and building network engagement plans for new and priority customers. * Collaborate with Sales and Implementation teams to align on customer onboarding and embed community processes early. Retention & Engagement * Drive retention across assigned customer accounts. * Actively partner with community-based organizations to strengthen relationships and address shared goals. * Collaborate closely with Marketing and Revenue Operations teams to align strategies and ensure community-focused objectives are met. * Foster meaningful connections that enhance customer and community outcomes. Operational Process * Maintain SOPs, playbooks, and triage processes for consistent handling of community escalations. * Facilitate weekly escalation review meetings and track follow-up actions across teams. Analytics & Insights * Track, and report escalation campaign metrics in Salesforce. * Monitor adoption, network health, and partner engagement data, for key customers and geographies, as needed * Manage customer surveys following escalations to measure satisfaction and demonstrate effectiveness of resolution efforts. * Be innovative & think outside the box when it comes to developing new models that drive user adoption Communication and Events * Work with Marketing on Community-facing materials * Support Community-focused Marketing events. You’re a great fit for this role if: * 3+ years of experience in customer success, community engagement, implementation, account management, public health, human services, social services, or a related customer-facing role. * Experience working with state or local government agencies, community-based organizations (CBOs), nonprofits, healthcare organizations, or other organizations serving vulnerable populations. * Demonstrated success building relationships across multiple stakeholder groups, including customers, community partners, government agencies, or cross-functional internal teams. * Experience managing complex projects or programs that require coordination across multiple organizations, competing priorities, and changing timelines. * Strong analytical and operational skills with experience using data to measure outcomes, identify opportunities, and improve processes. * Experience documenting processes, developing playbooks or standard operating procedures, or driving operational consistency across teams. * Experience using CRM or case management platforms (Salesforce preferred) and comfort learning new technology platforms. * Comfortable working in a fast-paced, evolving environment where processes, priorities, and customer needs continue to develop. Our Mission: Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us. Environmental Job Requirements and Working Conditions: * This position is remote, U.S. based. Candidates must live in the state of Hawaii to be considered. * This position may require 30-50% travel * The target pay range for this role is: $75,000-$85,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate’s skills, experience, and competencies, as well as location. * All team members will be required to pass a background check which includes criminal, employment, and education verification Benefits provided by Unite Us: Medical, Dental, and Vision We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits. Wellness Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members. Flexible Time Off Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays. Paid Parental Leave Adoptive parents are included. Employee Resource Groups Join our ERGs to connect and engage with colleagues, like Military Veterans Spending Accounts We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits. 401(k) + Employer Match Enjoy matching, immediate vesting and financial wellness resources Additional Benefits Life and AD&D – a company paid benefit, with the option to purchase additional coverage for yourself and your dependents Disability Coverage Accident Insurance Pet Insurance As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies. Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees’ differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation. #LI-Remote Show more [Apply now >](https://jobicy.com/jobs/157905-community-strategy-manager-hawaii.md) * ![Upload CV](data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI2NSIgaGVpZ2h0PSI2NSIgZmlsbD0ibm9uZSIgeG1sbnM6dj0iaHR0cHM6Ly92ZWN0YS5pby9uYW5vIj48ZyBjbGlwLXBhdGg9InVybCgjQSkiPjxwYXRoIGQ9Ik0wIDBINjVWNjVIMFYwWiIgZmlsbD0iIzAyOWFlYiIvPjxnIGZpbGw9IiNmZmYiIHN0cm9rZT0iI2ZmZiIgc3Ryb2tlLXdpZHRoPSIyIj48cGF0aCBkPSJNMzMuMDQ5IDE1LjQ1NGExLjQzIDEuNDMgMCAwIDAtMi4wOTcgMGwtNy41NzkgOC4xNDdhMS4zOCAxLjM4IDAgMCAwIC4wOSAxLjk3MyAxLjQ0IDEuNDQgMCAwIDAgMi4wMDgtLjA4OGw1LjEwOS01LjQ5MnYyMC42MWExLjQxIDEuNDEgMCAwIDAgMS40MjEgMS4zOTdjLjc4NSAwIDEuNDIxLS42MjUgMS40MjEtMS4zOTd2LTIwLjYxbDUuMTA5IDUuNDkyYTEuNDQgMS40NCAwIDAgMCAyLjAwOC4wODggMS4zOCAxLjM4IDAgMCAwIC4wOS0xLjk3M2wtNy41NzktOC4xNDZ6TTE2Ljc2OSAzOC40YzAtLjc3My0uNjItMS40LTEuMzg1LTEuNFMxNCAzNy42MjcgMTQgMzguNHYuMTAybC4yMTUgNi4yMjljLjIyMyAxLjY4LjcwMSAzLjA5NSAxLjgxMyA0LjIxOHMyLjUxIDEuNjA3IDQuMTcyIDEuODMzYzEuNi4yMTggMy42MzYuMjE4IDYuMTYuMjE4aDExLjI4bDYuMTYtLjIxOGMxLjY2Mi0uMjI2IDMuMDYxLS43MDkgNC4xNzItMS44MzNzMS41ODktMi41MzggMS44MTMtNC4yMThDNTAgNDMuMTEzIDUwIDQxLjA1NSA1MCAzOC41MDNWMzguNGMwLS43NzMtLjYyLTEuNC0xLjM4NS0xLjRzLTEuMzg1LjYyNy0xLjM4NSAxLjRsLS4xOSA1Ljk1OGMtLjE4MiAxLjM3LS41MTUgMi4wOTUtMS4wMjYgMi42MTJzLTEuMjI4Ljg1My0yLjU4MyAxLjAzOGMtMS4zOTUuMTktMy4yNDMuMTkzLTUuODkzLjE5M0gyNi40NjJjLTIuNjUgMC00LjQ5OC0uMDAzLTUuODkzLS4xOTMtMS4zNTUtLjE4NC0yLjA3Mi0uNTIxLTIuNTgzLTEuMDM4cy0uODQ0LTEuMjQyLTEuMDI2LTIuNjEyYy0uMTg3LTEuNDEtLjE5MS0zLjI3OS0uMTkxLTUuOTU4eiIvPjwvZz48L2c+PGRlZnM+PGNsaXBQYXRoIGlkPSJBIj48cGF0aCBmaWxsPSIjZmZmIiBkPSJNMCAwaDY1djY1SDB6Ii8+PC9jbGlwUGF0aD48L2RlZnM+PC9zdmc+) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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