[All remote jobs](https://jobicy.com/jobs.md)[![Unite Us logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/fed889de-221-1.jpg)](https://jobicy.com/company/unite-us.md)[Unite Us](https://jobicy.com/company/unite-us.md) # Customer Success Executive – Florida Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/unite-us.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 110k–140k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished29 Oct 2026Apply before28 Nov 2026Listing views61Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. This senior Customer Success Executive owns retention, renewals, expansion, and value realization for a portfolio of complex, high-value customer accounts. The role requires building executive relationships, developing account strategies, leading QBRs and EBRs, and translating customer needs into product feedback. It operates with substantial autonomy across Product, Operations, Marketing, Support, and Community teams while mentoring junior colleagues. Candidates need at least five years of relevant customer success or account management experience and a record of managing strategic partnerships and renewal risk. The role is remotely based in the United States, with candidates required to live in or near Florida and able to travel up to 30%. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe position manages ambiguous, high-stakes accounts and is directly accountable for retention and expansion outcomes. It requires executive-level influence, cross-functional coordination, and independent resolution of complex customer workflow issues. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$125,000US market range (per year)$105k–$155k0$170.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a target base-pay range of $110,000–$140,000 USD. The yearly cadence is inferred from the range magnitude, U.S. location, and full-time senior customer-success context; variable compensation may be available in addition to base pay. A reasonable estimated US market range for comparable senior customer success/account-management roles is $105,000–$155,000 annually. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Strategic Account Management](https://jobicy.com/jobs?search_keywords=Strategic%20Account%20Management.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Renewal Management](https://jobicy.com/jobs?search_keywords=Renewal%20Management.md)[Account Expansion](https://jobicy.com/jobs?search_keywords=Account%20Expansion.md)[Executive Stakeholder Management](https://jobicy.com/jobs?search_keywords=Executive%20Stakeholder%20Management.md)[Value Realization](https://jobicy.com/jobs?search_keywords=Value%20Realization.md)[QBRs](https://jobicy.com/jobs?search_keywords=QBRs.md)[EBRs](https://jobicy.com/jobs?search_keywords=EBRs.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md)[Voice of Customer](https://jobicy.com/jobs?search_keywords=Voice%20of%20Customer.md)[Customer Adoption](https://jobicy.com/jobs?search_keywords=Customer%20Adoption.md)[Product Feedback](https://jobicy.com/jobs?search_keywords=Product%20Feedback.md)[Strategic Partnerships](https://jobicy.com/jobs?search_keywords=Strategic%20Partnerships.md)[Risk Mitigation](https://jobicy.com/jobs?search_keywords=Risk%20Mitigation.md) Sample interview questionsHow do you build an account strategy for a complex, high-value customer?I begin by mapping stakeholders, business objectives, current adoption, success metrics, renewal timing, and risks. I then align a documented success plan with executive sponsors, define measurable milestones, and run a regular operating cadence to review progress and adjust priorities. Describe how you would handle an at-risk renewal. I would quickly identify the root cause through customer conversations, usage and outcomes data, and internal stakeholder input. I would create a recovery plan with clear owners, dates, and measurable commitments, escalate appropriately, and maintain transparent executive communication focused on the customer's desired outcomes. How do you use data in executive business reviews? I connect platform usage, operational outcomes, and financial or strategic goals into a concise narrative. Rather than reporting activity alone, I highlight realized value, unresolved gaps, benchmark progress against agreed success measures, and recommend the next investments or workflow changes. How do you advocate for customers when their needs require cross-functional action? I translate customer feedback into a clear problem statement, business impact, supporting evidence, and recommended action. I engage the relevant internal teams early, clarify trade-offs and ownership, and keep the customer informed while driving decisions through to resolution. What is your approach to identifying expansion opportunities without compromising customer trust? I first confirm that the customer is receiving value from the current solution and understand their strategic priorities. I position expansion only when it solves a validated business problem, quantify the expected impact, and build consensus with the appropriate executive and operational stakeholders. Opportunity details ## About this role. Job Title: Customer Success Executive – Florida Department: Customer Success About the Role: As a Customer Success Executive, you’ll own retention and growth for a portfolio of complex, high-value accounts. You’ll independently initiate and own relationships across an organization — including most executive stakeholders — and lead value-based account strategy and execution, proactively aligning stakeholders on forward plans that drive measurable impact and expansion. Operating with high autonomy, you’ll design solutions for complex use cases, translate customer needs into actionable product feedback, and solve ambiguous, cross-functional problems that span systems and workflows. You’ll own value realization strategy aligned to customer financial and strategic priorities, lead retention strategy for complex accounts, and drive expansion through renewals — positioning Unite Us as a strategic partner. What You’ll Do: Own Account Strategy, Relationships & Retention * Own value-based account strategy and execution, proactively aligning stakeholders on forward plans and optimization opportunities that drive significant account impact and/or expansion. * Own relationships across the customer’s organization, including most executive stakeholders; independently initiate and deepen executive connections. * Lead retention strategy for complex accounts, aligning executive stakeholders and driving mitigation of at-risk accounts. * Own renewals and drive expansion aligned to customer outcomes; position Unite Us as a strategic partner to unlock growth. Design Solutions & Drive Value Realization * Design solutions for complex use cases, translating customer needs into actionable product feedback; influence stakeholders to commit to workflows and policies that drive sustained adoption. * Own value realization strategy aligned to customer strategic and financial priorities. * Synthesize platform and outcomes data into outcome-driven narratives; deliver QBRs/EBRs and executive readouts that connect investment to results. Solve Cross-Functional Problems & Champion Voice of Customer * Solve ambiguous, cross-functional problems impacting customer systems and workflows; drive aligned solutions across teams and stakeholders with minimal escalation. * Drive alignment across multiple internal teams (Product, Community, Operations, Marketing, Support) to achieve account strategy and deliver on success plans without formal people management. * Advocate for customer needs internally; drive action based on customer insights across teams along the customer journey. Lead & Mentor * Lead team initiatives and contribute to best practices and playbooks. * Mentor junior team members and support onboarding. You’re a great fit for this role if: * 5-7 years of professional work experience suggested * 5+ years of customer success, account management, or directly related work experience preferred * Demonstrated experience in managing a book of business and complex, high-value accounts * Experience creating and sustaining large, complex strategic partnerships * Demonstrated success with renewals and retention opportunities Our Mission: Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us. Environmental Job Requirements and Working Conditions: * This position is remote, U.S. based. Candidates must live in or around the state of Florida to be considered. * This position may require 30% travel * The target base pay range for this role is: $110,000-$140,000. This role is eligible for variable compensation. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate’s skills, experience, and competencies, as well as location. * All team members will be required to pass a background check which includes criminal, employment, and education verification Benefits provided by Unite Us: Medical, Dental, and Vision We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits. Wellness Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members. Flexible Time Off Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays. Paid Parental Leave Adoptive parents are included. Employee Resource Groups Join our ERGs to connect and engage with colleagues, like Military Veterans Spending Accounts We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits. 401(k) + Employer Match Enjoy matching, immediate vesting and financial wellness resources Additional Benefits Life and AD&D – a company paid benefit, with the option to purchase additional coverage for yourself and your dependents Disability Coverage Accident Insurance Pet Insurance As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies. Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees’ differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation. #LI-Remote Show more [Apply now >](https://jobicy.com/jobs/157910-customer-success-executive-florida.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Twilio logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/WRILS-201023175858-722503.jpg) Twilio Oct 29 New ### [Senior Manager, Customer Success](https://jobicy.com/jobs/157919-senior-manager-customer-success-2.md) Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. 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