[All remote jobs](https://jobicy.com/jobs.md)[![Vercel logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/a6aded72-221.png)](https://jobicy.com/company/vercel.md)[Vercel](https://jobicy.com/company/vercel.md) # Customer Support Engineer Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/vercel.md)ShareRemote from[Australia](https://jobicy.com/job-region/australia.md)SalaryUndisclosedDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceOpen levelPublished29 Oct 2026Apply before28 Nov 2026Listing views49Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Vercel is seeking a Customer Support Engineer to diagnose and resolve technical issues for customers using its cloud and serverless platform. The role blends customer-facing troubleshooting with regular engineering work, internal-tool development, documentation, and ownership of a product area. Candidates need frontend expertise, especially React and Next.js, plus a sound understanding of cloud infrastructure, DNS, CDNs, and serverless computing. The position is fully remote in Australia and includes participation in evening, weekend, and on-call rotations. Strong written communication and root-cause analysis are central to delivering an excellent developer support experience. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is an advanced support role because it requires both customer incident resolution and hands-on engineering across frontend, cloud, and deployment systems. The on-call rotation and expectation to investigate root causes add operational complexity and urgency. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$115,000US market range (per year)$90k–$140k0$154k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. The yearly cadence is inferred from the full-time professional role; the displayed USD figures are AI estimates for a technical customer support engineering position and are not verified employer compensation. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical customer support](https://jobicy.com/jobs?search_keywords=Technical%20customer%20support.md)[React](https://jobicy.com/jobs?search_keywords=React.md)[Next.js](https://jobicy.com/jobs?search_keywords=Next.js.md)[Frontend development](https://jobicy.com/jobs?search_keywords=Frontend%20development.md)[Cloud computing](https://jobicy.com/jobs?search_keywords=Cloud%20computing.md)[Serverless computing](https://jobicy.com/jobs?search_keywords=Serverless%20computing.md)[Node.js](https://jobicy.com/jobs?search_keywords=Node.js.md)[DNS](https://jobicy.com/jobs?search_keywords=DNS.md)[CDN](https://jobicy.com/jobs?search_keywords=CDN.md)[CI/CD pipelines](https://jobicy.com/jobs?search_keywords=CICD%20pipelines.md)[Incident management](https://jobicy.com/jobs?search_keywords=Incident%20management.md)[Root cause analysis](https://jobicy.com/jobs?search_keywords=Root%20cause%20analysis.md)[Technical writing](https://jobicy.com/jobs?search_keywords=Technical%20writing.md)[Customer communication](https://jobicy.com/jobs?search_keywords=Customer%20communication.md)[Internal tooling](https://jobicy.com/jobs?search_keywords=Internal%20tooling.md) Sample interview questionsHow would you investigate a customer report that a Next.js deployment works locally but fails on Vercel?I would first gather the deployment URL, build logs, runtime logs, repository configuration, environment variables, and a minimal reproduction if possible. I would compare local and production Node.js versions, build commands, dependency locks, and environment-specific behavior, then isolate whether the failure occurs at build time, runtime, routing, or external-service integration. I would communicate clear findings and propose both an immediate workaround and a durable fix. Explain how you would diagnose a custom-domain issue for a Vercel project. I would verify the domain configuration in Vercel, inspect DNS records and propagation, confirm whether the required CNAME or A records are present, and check for conflicting records or proxy settings. I would also review certificate status, redirects, and any domain verification errors. I would explain the required DNS changes in plain language and remain engaged until propagation and HTTPS are confirmed. Describe an example of turning a recurring support issue into an engineering improvement. I would identify patterns from case volume, issue severity, and customer impact, then document the technical root cause and reproduce it with a focused test case. Depending on the cause, I might create validation in an internal tool, improve error messaging, automate a diagnostic step, or update product documentation. I would measure whether the change reduces repeat tickets and share the outcome with support and engineering stakeholders. How do you communicate during a customer-impacting incident when the root cause is still unknown? I provide timely, factual updates that distinguish confirmed information from active investigation. I explain impact, current mitigation steps, the next expected update time, and any customer actions that are safe to take. Internally, I keep an incident timeline and ensure messages are concise, consistent, and free of speculation. What practices help you succeed in an on-call support rotation? I maintain clear runbooks, reliable alert context, and escalation paths so that issues can be assessed quickly. During an incident, I prioritize customer impact, communicate status early, and document decisions and follow-up tasks. Afterward, I contribute to post-incident improvements such as automation, monitoring, documentation, and prevention of similar failures. Opportunity details ## About this role. ### About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what’s next. For more than a decade we’ve helped builders move from idea to production with speed, security, and exceptional developer experience. Now we’re scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. ### About the Role: Vercel is looking for a Customer Support Engineer to assist our customers with technical problems and questions when using Vercel products and services. Customer Support Engineer responsibilities include resolving customer concerns, creating and improving internal tooling, and engineering solutions to help Vercel customers get the most out of the platform. To be successful in this role, you must be an excellent communicator who’s able to earn our customers’ trust and understand technical problems quickly. You will also ideally have a background in frontend development, enjoy technical writing, and have a passion for digging deep to find and resolve root causes. In addition to this, you will be comfortable with evening, weekend, and on-call work based on a rota system. Ultimately, you will help establish our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey while engineering solutions to constantly improve the customer experience. ### What You Will Do: * Handle cases for all Vercel customers. * Handle customer issues outside of regular case channels. * Work with the community to provide advice and assistance. * Develop and improve internal tools alongside engineering. * Complete engineering work on a regular basis. * Specialize in a specific product area and owning that within the team. * Improve internal documentation, processes, and policies. * Assist Customer Success Managers with Enterprise requests. ### About You: * Frontend development experience, ideally with React and Next.js. * A firm understanding of cloud technologies and serverless computing. * A desire to engineer solutions for problems to resolve root causes. * Exceptional communication skills, both written and oral. * Comfortable working with a fully remote, globally distributed team. * Availability to work within a weekend and on-call rota. * A passion to deliver a customer experience second to none. ### Bonus if You: * Have experience working with backend development, especially Node.js. * Are open to a higher-compensated Saturday-Tuesday schedule * Have experience with CDNs and setting up cloud infrastructure. * Work with monorepos or custom CI/CD pipelines. * Understand DNS well and can explain this clearly to others. * Are experienced with incident management and procedural communication. * Use your experience to mentor other members of the team. ### Benefits & Perks: * Competitive compensation and stock options. * Inclusive Healthcare Package (US only). * Flexible working style – 100% remote, with teammates located throughout the globe. * Learn and Grow – we provide mentorship and send you to events that help you build your network and skills. * Unlimited PTO – 4 weeks recommended per year. Take time when you need it. * Generous Gear Credit. ### Disclosures: * Privacy: Please review our [Job Applicant Privacy Policy](https://vercel.com/legal/job-applicant-privacy-notice) for more information on how we handle your data. * Equal Opportunity: Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don’t necessarily check every box on the job description. Show more [Apply now >](https://jobicy.com/jobs/157914-customer-support-engineer-4.md) > Annual salary information is not provided for this position. 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