[All remote jobs](https://jobicy.com/jobs.md)[![Elevenlabs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e01b4c5d-221.png)](https://jobicy.com/company/elevenlabs.md)[Elevenlabs](https://jobicy.com/company/elevenlabs.md) # Account Manager – Brazil Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/elevenlabs.md)ShareRemote from[Brazil](https://jobicy.com/job-region/brazil.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished30 Oct 2026Apply before29 Nov 2026Listing views32Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. ElevenLabs is seeking a Brazil-based Account Manager to help enterprise customers deploy and optimize conversational AI agents. The role combines technical customer success work—agent design, API and SDK integrations, performance analysis, and production scaling—with commercial ownership of expansion and cross-sell outcomes. The successful candidate will manage complex B2B SaaS accounts, partner closely with Sales, Engineering, and Customer Success, and grow net revenue retention. Fluency in Portuguese and English, familiarity with AI agents, and experience selling or expanding technical products are essential. This is a high-velocity remote role requiring independent execution and strong enterprise stakeholder management. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe position requires both technical fluency in AI-agent deployments and commercial accountability for enterprise expansion. It also demands independent prioritization across complex customer, product, and internal stakeholder needs in a fast-moving environment. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$65,000US market range (per year)$45k–$85k0$93.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. The yearly cadence and USD market estimate are inferred for a senior Brazil-based enterprise account management role supporting technical AI/SaaS products; estimates are not employer-provided compensation. ## Core skills Skills and capabilities most closely associated with this opportunity. [Enterprise account management](https://jobicy.com/jobs?search_keywords=Enterprise%20account%20management.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[B2B SaaS](https://jobicy.com/jobs?search_keywords=B2B%20SaaS.md)[Conversational AI](https://jobicy.com/jobs?search_keywords=Conversational%20AI.md)[AI agent deployment](https://jobicy.com/jobs?search_keywords=AI%20agent%20deployment.md)[API integrations](https://jobicy.com/jobs?search_keywords=API%20integrations.md)[SDK navigation](https://jobicy.com/jobs?search_keywords=SDK%20navigation.md)[Revenue expansion](https://jobicy.com/jobs?search_keywords=Revenue%20expansion.md)[Cross-selling](https://jobicy.com/jobs?search_keywords=Cross-selling.md)[Net revenue retention](https://jobicy.com/jobs?search_keywords=Net%20revenue%20retention.md)[Customer relationship management](https://jobicy.com/jobs?search_keywords=Customer%20relationship%20management.md)[Performance analytics](https://jobicy.com/jobs?search_keywords=Performance%20analytics.md)[Portuguese fluency](https://jobicy.com/jobs?search_keywords=Portuguese%20fluency.md)[English fluency](https://jobicy.com/jobs?search_keywords=English%20fluency.md)[LATAM market knowledge](https://jobicy.com/jobs?search_keywords=LATAM%20market%20knowledge.md) Sample interview questionsHow would you approach onboarding an enterprise customer that wants to deploy a conversational AI agent across web, mobile, and telephony channels?I would begin with stakeholder alignment around business outcomes, priority use cases, success metrics, and technical constraints. I would map conversation flows, personas, integrations, escalation paths, and data requirements, then create a phased deployment plan that validates performance in a controlled environment before scaling across channels. Describe how you identify a cross-sell opportunity within an existing technical SaaS account. I review product usage, adoption gaps, customer objectives, support patterns, and executive priorities to identify where an additional capability can solve a validated problem. I then quantify the expected outcome, align internal technical and sales partners, and build a value-based proposal rather than positioning expansion as a generic product upsell. Which metrics would you use to evaluate the health of an AI-agent deployment? I would examine containment or resolution rate, handoff and abandonment rates, task completion, latency, accuracy, user satisfaction, recurring failure patterns, and reliability by integration or channel. I would pair quantitative results with conversation-log reviews to understand the root cause behind customer friction. How do you communicate a technical integration issue to both engineers and an executive customer sponsor? For engineers, I provide reproducible details, logs, API behavior, affected workflows, and business impact. For executive sponsors, I summarize the issue in plain language, explain the mitigation plan and timeline, and maintain proactive updates focused on risk, outcomes, and accountability. How would you manage competing priorities across a portfolio of enterprise accounts in a high-velocity remote environment? I would prioritize according to customer impact, renewal and expansion risk, implementation dependencies, and urgency. I use clear account plans, documented next steps, regular stakeholder communication, and escalation criteria so that customers receive timely support while strategic growth opportunities continue moving forward. Opportunity details ## About this role. ### About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses – from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world’s most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We’ve raised $781M in funding and our last valuation was $22B – multiples of 11, always. We have expanded from voice into three main platforms: * ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. * ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. * ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team – builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. ### How we work * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. ### What we offer * Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact – beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual team offsite: Each year, we bring your entire team together in a new location – past offsites have included Croatia, Italy and Cancún * Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. About the role This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. The focus is hands-on execution – advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments. You will guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems. You will analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale. In parallel, you will own expansion outcomes across a defined portfolio of enterprise accounts. Success is measured by net revenue retention and sustained multi-product adoption. You will identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment. What you bring * 5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in Brazil * Fluent in Portuguese and English * Familiarity and experience with building and deploying AI agents * Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs * Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities * Excellent problem-solving, technical, and analytical skills to address customer needs and concerns * Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization * Strong understanding of the LATAM market landscape and cultural nuances * Self-motivated and able to work independently in a remote or distributed team environment #LI-Remote We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses. Show more [Apply now >](https://jobicy.com/jobs/157965-account-manager-brazil.md) > Annual salary information is not provided for this position. 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