[All remote jobs](https://jobicy.com/jobs.md)[![Elevenlabs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e01b4c5d-221.png)](https://jobicy.com/company/elevenlabs.md)[Elevenlabs](https://jobicy.com/company/elevenlabs.md) # Account Manager – Corporate Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/elevenlabs.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUndisclosedDepartment[Sales](https://jobicy.com/categories/seller.md)EmploymentFull TimeExperienceSeniorPublished30 Oct 2026Apply before29 Nov 2026Listing views45Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. ElevenLabs is hiring a corporate Account Manager to own retention, expansion, cross-sell, and renewals for a high-volume portfolio of 100 to 200 B2B accounts. The role combines commercial account ownership with customer-success responsibilities and hands-on product guidance for AI, API, SDK, and conversational-agent use cases. Success is measured through net revenue retention, scaled account-management playbooks, product adoption, and end-to-end renewal execution. Candidates need at least two years of B2B SaaS, developer-tools, or AI/ML account-management or customer-success experience. The role is remote-first for candidates located in the United States. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a demanding commercial role because one person manages a large, technically oriented account portfolio while owning NRR, renewals, and expansion outcomes. It requires balancing scalable operating systems with credible technical and executive-level customer conversations. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$115,000US market range (per year)$90k–$145k0$159.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. ElevenLabs does not disclose a numeric salary or OTE amount. The estimated annual compensation range for a US-based corporate SaaS Account Manager with commercial ownership and technical AI product exposure is $90,000–$145,000, with an estimated midpoint of $115,000; the employer's stated 70/30 base-to-variable structure may place total earnings above or within this range depending on quota attainment. ## Core skills Skills and capabilities most closely associated with this opportunity. [Account management](https://jobicy.com/jobs?search_keywords=Account%20management.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Net revenue retention](https://jobicy.com/jobs?search_keywords=Net%20revenue%20retention.md)[Renewal management](https://jobicy.com/jobs?search_keywords=Renewal%20management.md)[Cross-selling](https://jobicy.com/jobs?search_keywords=Cross-selling.md)[B2B SaaS](https://jobicy.com/jobs?search_keywords=B2B%20SaaS.md)[AI products](https://jobicy.com/jobs?search_keywords=AI%20products.md)[API integrations](https://jobicy.com/jobs?search_keywords=API%20integrations.md)[SDKs](https://jobicy.com/jobs?search_keywords=SDKs.md)[Product usage analytics](https://jobicy.com/jobs?search_keywords=Product%20usage%20analytics.md)[Customer adoption](https://jobicy.com/jobs?search_keywords=Customer%20adoption.md)[Commercial negotiation](https://jobicy.com/jobs?search_keywords=Commercial%20negotiation.md)[Sales forecasting](https://jobicy.com/jobs?search_keywords=Sales%20forecasting.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Playbook development](https://jobicy.com/jobs?search_keywords=Playbook%20development.md) Sample interview questionsHow have you improved net revenue retention across a portfolio of SaaS accounts?I segment accounts by renewal date, product usage, growth potential, and risk signals, then build account plans for the highest-impact segments. I pair health data with regular value reviews, expansion hypotheses, and early renewal conversations so that adoption, retention, and growth are managed as one motion. Describe how you would manage 100 to 200 accounts without losing relationship quality. I would use a tiered coverage model with automated lifecycle communications, repeatable onboarding and adoption playbooks, and targeted one-to-one engagement for strategic, at-risk, or expansion-ready accounts. Clear health scoring and CRM discipline would help prioritize work while ensuring every customer receives timely value-focused engagement. How would you explain an AI voice or agent product to both a developer and a business founder? For developers, I would focus on APIs, SDKs, integration patterns, reliability, observability, and implementation trade-offs. For a founder, I would translate those capabilities into customer experience, faster deployment, operational efficiency, and measurable business outcomes while connecting the technical plan to a clear adoption roadmap. What steps would you take when product-usage data indicates a customer may churn? I would validate the signal by reviewing usage trends, support history, implementation status, and stakeholder engagement. Then I would contact the customer with a diagnostic, align on their desired outcome, remove adoption blockers with internal technical partners, and document a time-bound recovery plan with measurable milestones. How do you identify and close cross-sell opportunities in an existing account? I start by understanding the customer's workflow, current product adoption, organizational priorities, and gaps that another product could solve. I develop a value hypothesis supported by usage data, involve the right technical and commercial stakeholders, run a focused evaluation where needed, and connect the expansion to the renewal and long-term success plan. Opportunity details ## About this role. ### About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses – from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world’s most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We’ve raised $781M in funding and our last valuation was $22B – multiples of 11, always. We have expanded from voice into three main platforms: * ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. * ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. * ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team – builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. ### How we work * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. ### What we offer * Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact – beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual team offsite: Each year, we bring your entire team together in a new location – past offsites have included Croatia, Italy and Cancún * Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ### About the role You will own the full commercial relationship and customer’s success across a book of 100 to 200 corporate accounts – the builders, founders, and product teams at companies up to 250 employees who are defining what AI-native experiences look, feel, and sound like. Your job is to make sure every one of them is getting real value, expanding into new products, and renewing with conviction. This is a high-volume, high-impact role. You won’t succeed by managing accounts one at a time – you’ll build the systems, playbooks, and scaled motions that let you drive meaningful outcomes across a diverse book. If you love the challenge of figuring out how to operate at scale without losing the quality of the customer relationship, this role was built for you. On the ground, you’ll be in the product with customers – advising on agent design, voice customization, conversation flows, integrations, and using data and logs to spot friction before customers do. You’re the person who connects what’s working technically to what’s growing commercially and partnering closely with high growth accounts to help them achieve value. Success of the customer and commercial ownership go hand in hand and are at the core of this role. You own NRR across your managed book of business, you drive cross-sell into ElevenLabs’ expanding product suite, and you lead renewals end to end. The best AMs at ElevenLabs don’t just retain customers, they grow with them. ### Compensation This role offers a competitive on target earnings (OTE) structure with a split of 70% base and 30% variable. Variable compensation is weighted 100% net revenue retention (NRR) with an emphasis on product cross sell. Cross-sell performance counts toward NRR, so strong expansion compounds across both components. Quota is set on managed ARR, giving you clear ownership over a defined book of business. The plan includes accelerators for above target NRR performance and is designed to reward account managers who grow with their customers, not just retain them. Variable compensation is paid on a quarterly basis. ### Requirements * Minimum 2 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products – you know what good looks like in a technical, fast-moving customer environment * A track record of owning commercial outcomes: quota, renewals, cross-sell, and the full expansion motion from identifying the opportunity to closing it * Comfortable managing a high-volume book of business with a systems mindset – you build playbooks and repeatable motions, not just individual relationships * Hands-on familiarity with AI concepts, API integrations, and SDKs; you can hold a technical conversation with a developer or engineering team and earn their trust * Experience using product usage data to stay ahead of your accounts – spotting health signals, identifying expansion opportunities, and getting in front of risk before it becomes churn * Strong communicator who can move fluidly between a founder, a technical lead, and a procurement team in the same week Preferred * Experience in the voice AI, audio AI, or conversational AI space * Experience selling or expanding into multiple products within a platform ### Location This role is remote-first, so it can be executed from anywhere in the United States, however the ability to operate in ET, CT, MT, or PT timezones is required. There is a preference for candidates to be based in New York City or San Francisco, with the option to work out of our offices in these cities. #LI-remote We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses. Show more [Apply now >](https://jobicy.com/jobs/157975-account-manager-corporate-2.md) > Annual salary information is not provided for this position. 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