[All remote jobs](https://jobicy.com/jobs.md)[![Instructure logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/04/430057884baf037dd2aa1e1e017e72b6.jpg)](https://jobicy.com/company/instructure.md)[Instructure](https://jobicy.com/company/instructure.md) # Senior Renewal Representative – HiEd Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/instructure.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 74k–92k / yrDepartment[Sales](https://jobicy.com/categories/seller.md)EmploymentFull TimeExperienceSeniorPublished30 Oct 2026Apply before29 Nov 2026Listing views35Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Instructure is seeking a senior renewal professional to retain and grow a portfolio of higher-education SaaS customers. The role owns complex, high-value and multi-product renewal cycles, including quotes, forecasting, pricing discussions and contract adjustments. This person partners closely with Customer Success, Sales, Product and Marketing to improve account health and identify expansion opportunities. Success depends on consultative negotiation, accurate CRM hygiene, usage-data analysis and disciplined management of multiple renewal priorities. The position is US-remote and includes travel of up to 20% to support higher-education clients. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role manages strategic, high-value renewals with complex negotiations, forecasting expectations and expansion goals. It requires independent prioritization across a broad portfolio while aligning several internal stakeholders and senior customer contacts. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$83,000US market range (per year)$78k–$105k0$115.50k AI insightThe employer discloses a base salary range of $74,000–$92,000 USD per year, with a midpoint of $83,000. A reasonable estimated US annual market range for a senior SaaS renewal representative supporting complex higher-education accounts is $78,000–$105,000 USD, excluding variable pay and equity. ## Core skills Skills and capabilities most closely associated with this opportunity. [SaaS renewals](https://jobicy.com/jobs?search_keywords=SaaS%20renewals.md)[Account management](https://jobicy.com/jobs?search_keywords=Account%20management.md)[Customer retention](https://jobicy.com/jobs?search_keywords=Customer%20retention.md)[Expansion sales](https://jobicy.com/jobs?search_keywords=Expansion%20sales.md)[Contract negotiation](https://jobicy.com/jobs?search_keywords=Contract%20negotiation.md)[Renewal forecasting](https://jobicy.com/jobs?search_keywords=Renewal%20forecasting.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Gainsight](https://jobicy.com/jobs?search_keywords=Gainsight.md)[Clari](https://jobicy.com/jobs?search_keywords=Clari.md)[Gong](https://jobicy.com/jobs?search_keywords=Gong.md)[CRM data integrity](https://jobicy.com/jobs?search_keywords=CRM%20data%20integrity.md)[Usage data analysis](https://jobicy.com/jobs?search_keywords=Usage%20data%20analysis.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Higher education technology](https://jobicy.com/jobs?search_keywords=Higher%20education%20technology.md)[Quote management](https://jobicy.com/jobs?search_keywords=Quote%20management.md) Sample interview questionsHow do you build a renewal strategy for a high-value account with a potential churn risk?I begin by reviewing contract terms, product adoption, support history, stakeholder changes, and commercial risk indicators. I align with the CSM and account executive on a mutual action plan, engage decision-makers early, address value gaps with relevant usage data, and document clear milestones through signature. Describe how you handle a customer who requests a substantial price reduction at renewal. I first clarify the customer's underlying concern, such as budget pressure, adoption issues, or competitive alternatives. I reinforce realized value, explore appropriate packaging or term options, and protect commercial guardrails by trading concessions for commitments such as a longer term, expanded scope, or improved payment terms. What practices help you maintain an accurate renewal forecast? I use defined forecast stages based on evidence rather than optimism, including stakeholder alignment, confirmed budget, legal status, and signature timing. I update CRM records frequently, flag risks early, validate assumptions with internal partners, and distinguish close dates from likely decision dates. How have you used product-usage data in a renewal conversation? I translate usage metrics into customer outcomes, identifying successful adoption patterns as well as underused capabilities. For low adoption, I partner with the CSM on a targeted enablement plan; for strong adoption, I use the data to support value realization and identify logical expansion opportunities. How would you coordinate with Customer Success and Sales when account ownership overlaps during a renewal? I establish a shared account plan with explicit ownership for executive engagement, value validation, commercial negotiation, and next steps. Regular communication and a single source of truth in the CRM prevent duplicate outreach, while shared objectives keep the team focused on customer outcomes and a timely renewal. Opportunity details ## About this role. At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that’s where you come in: Senior Renewal Representative – HiEd As a Senior Renewal Representative (HiEd) at Instructure, Inc., you will play a critical role in managing a broader and more complex portfolio of higher education customer accounts, with a focus on both strategic account retention and growth. Building on foundational experience, you will own high-value and multi-product renewals, collaborate closely with cross-functional teams, and proactively identify opportunities for account expansion. Responsibilities and Duties * Manage a diverse portfolio of renewal accounts, including medium and large-scale contracts, to ensure timely and accurate renewals. * Develop tailored renewal strategies to maximize customer retention and identify expansion opportunities. * Collaborate closely with Customer Success Managers (CSMs) and Sales Representatives to align on account strategies and overall customer health. * Create, deliver, and manage complex renewal quotes, ensuring alignment with customer needs and usage data. * Conduct renewal forecasting with a high degree of accuracy, providing management with regular updates on progress, risks, and opportunities. * Lead renewal negotiations, addressing customer objections, pricing discussions, and contract adjustments to reach mutually beneficial outcomes. * Serve as a subject matter expert (SME) on quoting tools and CRM best practices, driving data integrity and operational efficiency. * Partner with Product and Marketing teams to understand and communicate product updates or enhancements that may affect renewals. * Track and report on key renewal performance metrics to identify trends and inform process improvements. Qualifications, Skills, and Requirements * Minimum of 3 years of experience in customer success, account management, or renewal management roles, preferably in the SaaS or education technology industry. * Proven ability to manage and grow customer relationships, with experience handling high-value and multi-product accounts. * Strong negotiation skills and advanced ability to navigate complex discussions with clients. * Analytical thinker with the capability to analyze usage data, identify trends, and apply insights to renewal strategies. * Demonstrated ability to identify inefficiencies and contribute to operational enhancements and process improvements. * Advanced proficiency with CRM systems and tools such as Salesforce, Gainsight, Clari, and Gong. * Excellent communication, organization, and interpersonal skills. * Self-motivated, detail-oriented, and able to manage multiple priorities in a fast-paced environment. * Bachelor’s degree in Business, Education, or a related field preferred. * Willingness to travel as required to support higher education clients and business objectives, up to 20%. Get in on all the awesome at Instructure! We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here’s a general idea of what you can expect: * Competitive compensation, plus all full-time employees participate in our ownership program – because everyone should have a stake in our success. * Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location. * Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs. * Comprehensive wellness programs and mental health support * Learning and development resources, including professional development tools and tuition reimbursement, to support your growth * The technology and tools you need to do your best work * Motivosity employee recognition program * A culture rooted in inclusivity, support, and meaningful connection We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes. Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws. Any attempt to misrepresent personal or professional information will result in disqualification. 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