[All remote jobs](https://jobicy.com/jobs.md)[![Zone & Co logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/618aec90-221.png)](https://jobicy.com/company/zone-co.md)[Zone & Co](https://jobicy.com/company/zone-co.md) # Technical Writer – Part-Time, Fixed-Term (3 Months) – Australia Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/zone-co.md)ShareRemote from[Australia](https://jobicy.com/job-region/australia.md)SalaryUndisclosedDepartment[Content & Editorial](https://jobicy.com/categories/copywriting.md)EmploymentPart TimeExperienceOpen levelPublished30 Oct 2026Apply before29 Nov 2026Listing views39Application actions0Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Zone & Co is hiring an Australia-based Technical Writer for a three-month, part-time engagement of approximately 14 hours per week. The role will audit, reorganize, update, and expand the ZonePayroll knowledge base while ensuring content works for both human users and AI retrieval. The writer will also create ten task-based onboarding modules with walkthroughs, screenshots, short videos, and interactive learning elements. Success requires close collaboration with Support, Product, Implementation, and Development teams, plus the ability to interpret Jira tickets and validate documentation in the product. This is a remote, self-directed enablement role requiring strong technical writing, instructional design, and content-operations discipline. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines a knowledge-base overhaul with development of multimedia onboarding content in a short, fixed three-month term. It requires independently prioritizing work from support data while coordinating technical reviews across several product-facing teams. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per hour)Market rate$45US market range (per hour)$35–$600$66 AI insightThe hourly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer compensation is disclosed. The figures are estimated USD hourly-market equivalents for a part-time technical writer with Help Center, instructional-design, and SaaS documentation experience; the hourly cadence is inferred from the approximately 14-hour weekly part-time engagement. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical writing](https://jobicy.com/jobs?search_keywords=Technical%20writing.md)[Knowledge base management](https://jobicy.com/jobs?search_keywords=Knowledge%20base%20management.md)[Instructional design](https://jobicy.com/jobs?search_keywords=Instructional%20design.md)[Customer onboarding](https://jobicy.com/jobs?search_keywords=Customer%20onboarding.md)[Zendesk](https://jobicy.com/jobs?search_keywords=Zendesk.md)[Jira](https://jobicy.com/jobs?search_keywords=Jira.md)[SaaS documentation](https://jobicy.com/jobs?search_keywords=SaaS%20documentation.md)[Content strategy](https://jobicy.com/jobs?search_keywords=Content%20strategy.md)[Information architecture](https://jobicy.com/jobs?search_keywords=Information%20architecture.md)[Multimedia content creation](https://jobicy.com/jobs?search_keywords=Multimedia%20content%20creation.md)[Snagit](https://jobicy.com/jobs?search_keywords=Snagit.md)[Genially](https://jobicy.com/jobs?search_keywords=Genially.md)[AI retrieval optimization](https://jobicy.com/jobs?search_keywords=AI%20retrieval%20optimization.md)[Stakeholder collaboration](https://jobicy.com/jobs?search_keywords=Stakeholder%20collaboration.md) Sample interview questionsHow would you approach auditing and prioritizing improvements to an existing knowledge base?I would combine support-ticket themes, search and article analytics, customer feedback, and input from Support, Product, and Implementation teams. I would then rank gaps by customer impact, frequency, product risk, and effort, and maintain a visible backlog with milestones and owners for review. How do you turn a Jira ticket into customer-facing documentation? I first identify the user-facing change, intended workflow, prerequisites, and edge cases from the ticket. I validate my interpretation through product testing and SME review, then write a task-oriented article with clear steps, expected outcomes, troubleshooting guidance, and screenshots where useful. What principles guide your design of self-service onboarding modules? I focus on the learner's real jobs to be done, break content into short task-based modules, and use progressive disclosure so users can learn only what they need at the moment. Each module should have a clear objective, practical walkthrough, contextual tips, and a way to verify successful completion. How would you structure content so it is useful to both human readers and AI agents? I would use consistent titles, headings, terminology, metadata, and concise task-based sections. I would make prerequisites, steps, exceptions, and outcomes explicit, avoid ambiguous wording, and link related concepts so retrieval systems and users can identify the most relevant answer reliably. How do you maintain accuracy when documentation changes quickly? I establish review checkpoints with relevant SMEs, test workflows in the application where possible, and maintain a change log tied to product releases or Jira references. I also define content ownership and review dates so outdated articles can be identified and refreshed systematically. Opportunity details ## About this role. Zone & Company Software Consulting LLC (“Zone”) is the ERP-native AI platform for financial operations, purpose-built for organizations running on Oracle NetSuite. We are redefining how finance teams operate by delivering an AI-powered system that automates, connects, and scales financial workflows directly within the ERP. As the AI operating system for finance teams in NetSuite, Zone enables more than 4,500 customers worldwide to run smarter, faster, and with greater accuracy. Our platform spans the full financial lifecycle, including Quote-to-Cash, Procure-to-Pay, Treasury, Payroll Management, and Record-to-Report, eliminating manual processes and unlocking real-time financial intelligence. By embedding intelligence directly into NetSuite, Zone helps finance teams move beyond reactive work to proactive, strategic impact. Learn more at[www.zoneandco.com](http://www.zoneandco.com) or follow us on LinkedIn:[linkedin.com/company/zoneandco](http://linkedin.com/company/zoneandco). About The Job Zone & Co is seeking an Australia-based Technical Writer to join our Product Enablement team on a part-time, fixed-term basis for approximately 3 months from your start date, working around 14 hours per week. You’ll partner with Support, Product, and Development to reorganize, update, and expand the ZonePayroll Knowledge Base for both human readers and AI agents. You’ll also build a library of bite-sized, on-demand onboarding modules for customers and new hires. The ideal candidate has proven Help Center and instructional design experience, is comfortable creating multimedia content, and can read and interpret Jira tickets. Payroll and NetSuite experience is preferred. What You’ll Do • Audit the existing Knowledge Base and prioritize content gaps using support ticket data, Knowledge Base analytics, and input from the Support, Implementation, Product, and Development teams. • Read and interpret Jira engineering and development tickets to understand product changes and features. • Reorganize the Knowledge Base structure to improve findability and readability, following technical writing and enablement best practices. • Restructure articles with consistent formatting, headings, and metadata to support both manual browsing and retrieval by internal and external AI agents. • Update outdated articles and write new ones to close identified gaps, using internal documentation and SME input. • Validate the technical accuracy of all content through in-app testing and review cycles with SMEs across Support, Product, and Development. • Manage and publish content within Zendesk (or a similar Help Center platform). • Confirm the top 10 most common ZonePayroll customer activities during the audit phase, then build a task-based onboarding module for each. • Write clear how-to walkthroughs for each activity, including pro tips and region-specific variations where applicable. • Apply adult learning principles and instructional design to create a flexible, needs-based learning path. • Produce supporting multimedia, including screenshots and short (15–30 second) video clips using Snagit or similar tools, and interactive content using tools such as Genially. • Maintain detailed records of all new and updated articles, and track progress against milestones within the agreed hours and term. What You’ll Need • Bachelor’s degree in Technical Communication, English, Instructional Design, or a related field, or equivalent practical experience. • 3+ years of technical writing experience creating and managing Help Center or Knowledge Base content. • 2+ years of experience developing on-demand learning or customer onboarding content using instructional design principles. • Demonstrated experience creating and editing multimedia learning content (screenshots, short videos, interactive modules). • Working experience with Jira, including reading and interpreting engineering tickets. • Based in Australia, with the right to work in Australia. • Preferred: Payroll domain and/or NetSuite experience. • Preferred: Familiarity with Zendesk, Snagit, and Genially. • Preferred: Experience structuring content for AI agents or LLM-based search and retrieval. #LI-Remote Benefits At Zone, we provide the platform; you provide the grit. We operate as a high-velocity, fully remote, global team where autonomy isn’t just a perk, it’s the standard. We’re looking for self-driven professionals eager to navigate the complexities of a unique SaaS environment and take full command of their professional evolution. We ditch micro-management for high-trust flexibility, ensuring you have the space to innovate and scale. Our benefits are built to fuel this lifestyle, supporting your life beyond the screen so you can focus on making a global impact. Explore our offerings at [https://www.zoneandco.com/careers](https://www.zoneandco.com/careers) Join Our Global Mission Zone & Co is an Equal Opportunity Employer committed to building a diverse, equitable, and inclusive workplace. We thrive on unique perspectives and strongly encourage candidates of all backgrounds to apply. Here, your identity is valued, and your talent is the only limit to your growth. All qualified applicants will receive consideration regardless of race, color, religion, sex, orientation, age, disability, or any other protected factor. Employment Terms United States Employment with Zone is “At-Will”, meaning either party may terminate the relationship at any time, with or without cause or notice, in accordance with applicable law. This job description does not constitute an employment contract or guarantee of continued employment. Duties and responsibilities may evolve as the company grows and may change at any time with or without notice. Non-US Jurisdictions This position is offered as a Fixed-Term or Permanent Contract based on your country of residence. Employment is subject to a written contract which outlines specific notice periods, probationary terms, and statutory entitlements. [Privacy Statement](https://www.zoneandco.com/legal/privacy) and [Applicant Privacy Notice](https://21166970.fs1.hubspotusercontent-na1.net/hubfs/21166970/Website%20Downloads/Legal/Applicant%20Privacy%20Notice.pdf). #LI-Remote Show more [Apply now >](https://jobicy.com/jobs/157979-technical-writer-part-time-fixed-term-3-months-australia.md) > Annual salary information is not provided for this position. 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