[All remote jobs](https://jobicy.com/jobs.md)[![LevelUp logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/31e98500-221.png)](https://jobicy.com/company/levelup.md)[LevelUp](https://jobicy.com/company/levelup.md) # Customer Success Specialist Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/levelup.md)ShareRemote from[Philippines](https://jobicy.com/job-region/philippines.md)SalaryPHP 25k–30k / moDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished30 Oct 2026Apply before29 Nov 2026Listing views56Application actions6Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. This Customer Success Specialist manages high-volume B2B SaaS account renewals, contract administration, downgrades, and commercial escalations. The role partners closely with Customer Success Managers to protect gross and net revenue retention while providing a consistent customer experience. It requires accurate Salesforce or Gainsight records, responsive customer communication, and coordination with Finance and Legal. The fixed full-time schedule follows North America Central Time, which is an overnight shift in the Philippines. Success is measured through renewal timeliness, task speed, CRM hygiene, and retention KPIs. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines high-volume renewal execution with live customer conversations, escalation handling, and rigorous CRM administration. The overnight fixed schedule and direct accountability for retention metrics increase operational demands, though the experience requirement is early-career. ## Salary analysis Estimated compensation compared with the broader PHP market for similar roles. Estimated job median (per month)Market ratePHP27,500PHP market range (per month)PHP25k–PHP40k0PHP44k AI insightThe employer discloses PHP 25,000–30,000 per month, with a midpoint of PHP 27,500 monthly. This is a plausible monthly range for an early-career, Philippines-based remote customer success and renewal operations role; the estimated local market range is PHP 25,000–40,000 per month. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Account renewals](https://jobicy.com/jobs?search_keywords=Account%20renewals.md)[Customer retention](https://jobicy.com/jobs?search_keywords=Customer%20retention.md)[Contract administration](https://jobicy.com/jobs?search_keywords=Contract%20administration.md)[CRM management](https://jobicy.com/jobs?search_keywords=CRM%20management.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Gainsight](https://jobicy.com/jobs?search_keywords=Gainsight.md)[Customer escalations](https://jobicy.com/jobs?search_keywords=Customer%20escalations.md)[B2B SaaS](https://jobicy.com/jobs?search_keywords=B2B%20SaaS.md)[Revenue retention](https://jobicy.com/jobs?search_keywords=Revenue%20retention.md)[Customer communication](https://jobicy.com/jobs?search_keywords=Customer%20communication.md)[Data integrity](https://jobicy.com/jobs?search_keywords=Data%20integrity.md)[Billing support](https://jobicy.com/jobs?search_keywords=Billing%20support.md)[Process improvement](https://jobicy.com/jobs?search_keywords=Process%20improvement.md)[Google Workspace](https://jobicy.com/jobs?search_keywords=Google%20Workspace.md) Sample interview questionsHow would you manage a large portfolio of customer renewals while ensuring deadlines are not missed?I would maintain a CRM-based renewal calendar segmented by renewal date, account risk, and contract complexity. I would prioritize outreach well before each deadline, document every interaction immediately, and escalate blockers early so Finance, Legal, or the CSM can act before the renewal is at risk. Describe how you would respond when a customer requests a downgrade close to renewal. I would first clarify the customer's business need and the scope of the requested change, then review the account history and renewal terms. I would document the risk in the CRM, involve the CSM where a value-based conversation could help, and ensure any approved downgrade is processed accurately and communicated clearly. What practices help you maintain strong CRM data integrity? I update account contacts, renewal dates, commercial notes, tasks, and outcomes immediately after customer interactions. I also use required fields, recurring data-quality reviews, and clear naming conventions so forecasts and handoffs are reliable. How would you handle a customer escalation involving a contract or billing issue? I would acknowledge the issue quickly, confirm the facts and desired resolution, and set clear expectations for the next update. I would coordinate with the appropriate Finance or Legal stakeholder, keep the customer informed, and record actions and decisions in the CRM until resolution. How do you remain effective in a fixed overnight schedule while supporting customers in another time zone? I use a consistent routine, prepare priorities before the shift begins, and organize work around customer availability and renewal deadlines. During the shift, I maintain clear handoffs and timely documentation so colleagues have complete context regardless of time zone. Opportunity details ## About this role. ### Company Overview LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with a variety of companies, providing valuable technical, operational, and back-office support. We have a large team of skilled and passionate professionals who are committed to delivering high-quality work for our clients. ### Position Overview The Customer Success Specialist is a key member of our team, responsible for managing the commercial execution and retention of high-volume accounts. This role focuses on the end-to-end renewal process, contract administration, and fostering strong customer relationships to ensure high revenue retention. Working in North America Central Time, the specialist will collaborate closely with Customer Success Managers (CSMs) to provide a unified and exceptional customer experience. This position requires a proactive, agile, and highly accountable individual who thrives in a collaborative, fast-paced environment and is committed to maintaining impeccable data integrity and driving performance against key metrics. Work Configuration & Benefits • Work Schedule: Monday to Friday, 10:00 PM to 7:00 AM PHT (8:00 AM to 5:00 PM CST). Absolute adherence to scheduled hours is required. • Setup: Fully remote position with a standard 40-hour fixed-schedule work week. Equipment is provided. • Benefits: HMO coverage and 13th-month pay. • Culture: A company culture focused on the well-being of its team members, promoting a good work-life balance and a respectful work environment. Reference: 2644-128605 ### Key Responsibilities * Renewal Management: Own the end-to-end renewal process for assigned high-volume accounts, ensuring timely contract execution and maintaining high Gross Revenue Retention (GRR). * Contract Administration: Manage the administrative side of the customer relationship, including processing amendments, handling billing inquiries, and ensuring CRM data integrity. * Downgrade Management: Assess, process, and accurately execute customer downgrade requests in alignment with policy, ensuring retention risks are identified, properly documented, and addressed through appropriate internal escalation or value-based conversations. * Special Projects & Initiatives: Contribute to special projects and customer-facing initiatives such as targeted customer campaigns, process pilots, or operational programs designed to support retention, efficiency, and evolving business priorities. * Live Customer Engagement: Facilitate customer calls and virtual meetings to support commercial execution and address customer needs as part of the renewal and retention lifecycle. * CSM Partnership: Work daily with a team of CSMs to provide a unified experience. The CSM team will focus on adoption and value programs. * Escalation Support: Act as the first line of defense for commercial escalations within the squad, coordinating with Finance and Legal to resolve obstacles to renewal. * Data Integrity: Maintain a high bar for CRM hygiene. Ensure all renewal dates, contact information, and commercial notes are updated in real-time to support accurate executive forecasting. * Process Improvement: Actively identify bottlenecks in the high-volume renewal process and propose automation or workflow changes to increase the squad’s efficiency. * KPI Performance: Drive relentless execution against team-based KPIs, including Net Revenue Retention (NRR), On-Time Renewal Rate, and Task Completion Speed. ### Qualifications * Experience: 1-2 years of experience in a customer-facing role such as Account Management, Sales, Support, or Customer Success. * Communication: Exceptional written and verbal communication skills; ability to manage high-volume email and chat correspondence with a professional executive presence. * Key Skills: Experience in retention and escalations; comfortable holding live customer calls. * Reliability: Absolute adherence to scheduled hours (North America Central Time). * Preferred Experience: Prior Customer Success experience is highly preferred. * Industry Knowledge: Background in a B2B SaaS or tech environment is a plus. * Tools: Experience using CRM tools like Salesforce and CS platforms such as Gainsight; proficient in Google Suite. ### More Information * This is a fully remote position with a standard 40-hour fixed-schedule work week. * The exact work schedule depends on the client that you are assigned to but is often an afternoon or night schedule and so having flexibility when it comes to schedule is important. * We have a company culture that focuses on the well-being of its team members, with a good work life balance and respectful work environment. * Fully remote work arrangement * HMO * 13th- month pay * Equipment provided * Work Schedule: Mon-Fri, 10pm to 7am PHT or 8am to 5pm CST ### Compensation ### Additional Information Show more [Apply now >](https://jobicy.com/jobs/157982-customer-success-specialist-6.md) * ![Upload CV](data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI2NSIgaGVpZ2h0PSI2NSIgZmlsbD0ibm9uZSIgeG1sbnM6dj0iaHR0cHM6Ly92ZWN0YS5pby9uYW5vIj48ZyBjbGlwLXBhdGg9InVybCgjQSkiPjxwYXRoIGQ9Ik0wIDBINjVWNjVIMFYwWiIgZmlsbD0iIzAyOWFlYiIvPjxnIGZpbGw9IiNmZmYiIHN0cm9rZT0iI2ZmZiIgc3Ryb2tlLXdpZHRoPSIyIj48cGF0aCBkPSJNMzMuMDQ5IDE1LjQ1NGExLjQzIDEuNDMgMCAwIDAtMi4wOTcgMGwtNy41NzkgOC4xNDdhMS4zOCAxLjM4IDAgMCAwIC4wOSAxLjk3MyAxLjQ0IDEuNDQgMCAwIDAgMi4wMDgtLjA4OGw1LjEwOS01LjQ5MnYyMC42MWExLjQxIDEuNDEgMCAwIDAgMS40MjEgMS4zOTdjLjc4NSAwIDEuNDIxLS42MjUgMS40MjEtMS4zOTd2LTIwLjYxbDUuMTA5IDUuNDkyYTEuNDQgMS40NCAwIDAgMCAyLjAwOC4wODggMS4zOCAxLjM4IDAgMCAwIC4wOS0xLjk3M2wtNy41NzktOC4xNDZ6TTE2Ljc2OSAzOC40YzAtLjc3My0uNjItMS40LTEuMzg1LTEuNFMxNCAzNy42MjcgMTQgMzguNHYuMTAybC4yMTUgNi4yMjljLjIyMyAxLjY4LjcwMSAzLjA5NSAxLjgxMyA0LjIxOHMyLjUxIDEuNjA3IDQuMTcyIDEuODMzYzEuNi4yMTggMy42MzYuMjE4IDYuMTYuMjE4aDExLjI4bDYuMTYtLjIxOGMxLjY2Mi0uMjI2IDMuMDYxLS43MDkgNC4xNzItMS44MzNzMS41ODktMi41MzggMS44MTMtNC4yMThDNTAgNDMuMTEzIDUwIDQxLjA1NSA1MCAzOC41MDNWMzguNGMwLS43NzMtLjYyLTEuNC0xLjM4NS0xLjRzLTEuMzg1LjYyNy0xLjM4NSAxLjRsLS4xOSA1Ljk1OGMtLjE4MiAxLjM3LS41MTUgMi4wOTUtMS4wMjYgMi42MTJzLTEuMjI4Ljg1My0yLjU4MyAxLjAzOGMtMS4zOTUuMTktMy4yNDMuMTkzLTUuODkzLjE5M0gyNi40NjJjLTIuNjUgMC00LjQ5OC0uMDAzLTUuODkzLS4xOTMtMS4zNTUtLjE4NC0yLjA3Mi0uNTIxLTIuNTgzLTEuMDM4cy0uODQ0LTEuMjQyLTEuMDI2LTIuNjEyYy0uMTg3LTEuNDEtLjE5MS0zLjI3OS0uMTkxLTUuOTU4eiIvPjwvZz48L2c+PGRlZnM+PGNsaXBQYXRoIGlkPSJBIj48cGF0aCBmaWxsPSIjZmZmIiBkPSJNMCAwaDY1djY1SDB6Ii8+PC9jbGlwUGF0aD48L2RlZnM+PC9zdmc+) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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