[All remote jobs](https://jobicy.com/jobs.md)[![ClickUp logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/cd5be0ef-221.jpg)](https://jobicy.com/company/clickup.md)[ClickUp](https://jobicy.com/company/clickup.md) # Senior Engagement Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/clickup.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 110k–150k / yrDepartment[Project & Program Management](https://jobicy.com/categories/project-management.md)EmploymentFull TimeExperienceDirectorPublished30 Oct 2026Apply before29 Nov 2026Listing views47Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. ClickUp is seeking a Senior Engagement Manager to own enterprise SaaS implementation outcomes from pre-sales scoping through go-live, adoption, and account handover. The role leads cross-functional delivery teams and serves as the primary delivery partner for executive client stakeholders. Core responsibilities include governance, scope and budget control, risk management, change management, value realization, and expansion support. The successful candidate combines enterprise program leadership, commercial acumen, SaaS implementation expertise, and practical AI adoption guidance. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, client-facing accountability role overseeing complex enterprise programs, delivery margin, executive stakeholders, and adoption outcomes. It requires independent judgment across delivery, commercial, technical-scope, and organizational-change challenges. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$130,000US market range (per year)$125k–$170k0$187.00k AI insightThe employer discloses a yearly base compensation range of $110,000–$150,000 USD, with a midpoint of $130,000. Estimated US market compensation for a senior enterprise SaaS engagement manager is $125,000–$170,000 yearly; estimates are indicative and may vary by location, implementation complexity, and variable compensation. ## Core skills Skills and capabilities most closely associated with this opportunity. [Enterprise SaaS implementation](https://jobicy.com/jobs?search_keywords=Enterprise%20SaaS%20implementation.md)[Program management](https://jobicy.com/jobs?search_keywords=Program%20management.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Executive communication](https://jobicy.com/jobs?search_keywords=Executive%20communication.md)[Change management](https://jobicy.com/jobs?search_keywords=Change%20management.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Delivery governance](https://jobicy.com/jobs?search_keywords=Delivery%20governance.md)[Risk management](https://jobicy.com/jobs?search_keywords=Risk%20management.md)[Budget forecasting](https://jobicy.com/jobs?search_keywords=Budget%20forecasting.md)[Scope management](https://jobicy.com/jobs?search_keywords=Scope%20management.md)[Value realization](https://jobicy.com/jobs?search_keywords=Value%20realization.md)[AI adoption](https://jobicy.com/jobs?search_keywords=AI%20adoption.md)[Agile delivery](https://jobicy.com/jobs?search_keywords=Agile%20delivery.md)[Cross-functional leadership](https://jobicy.com/jobs?search_keywords=Cross-functional%20leadership.md)[Professional services](https://jobicy.com/jobs?search_keywords=Professional%20services.md) Sample interview questionsHow have you managed an enterprise SaaS implementation from kickoff through adoption?I begin by confirming outcomes, scope, decision rights, milestones, and measurable success criteria. I establish governance and a RAID process early, coordinate configuration and enablement workstreams, and use adoption and value metrics after go-live to guide stabilization and handover. How do you protect delivery margin when a client requests work outside the agreed scope? I clarify the requested outcome, assess the effort and delivery impact, and document the change through a transparent change-control process. I present options such as reprioritization, a change request, or a phased delivery plan, while ensuring the client understands the timeline and commercial implications. Describe how you communicate a delivery risk to an executive sponsor. I communicate risks early with a concise statement of impact, root cause, decision required, and recovery plan. I avoid surprises, provide clear options with trade-offs, and follow up with owners, dates, and measurable indicators of progress. How would you guide a customer from manual workflows to AI-assisted operations? I would first identify high-volume, repeatable workflows with clear inputs, approvals, and measurable pain points. Then I would prioritize use cases based on value and readiness, pilot them with champions, provide enablement, and measure adoption, quality, and time savings before scaling. What governance model would you use for a complex implementation involving client, product, engineering, and services teams? I would establish a tiered cadence: working sessions for execution, weekly delivery reviews for risks and dependencies, and regular steering committees for decisions, value tracking, and escalations. A shared plan, RAID log, decision log, and status reporting format would keep all teams aligned and accountable. Opportunity details ## About this role. At ClickUp, we’re building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what’s possible. 🚀 Engagement Management is a new and fast-growing practice at ClickUp, and it’s quickly becoming central to how we serve our enterprise customers. Our EMs bring program leadership, service delivery and change management together in one role. As a ClickUp Senior Engagement Manager you will lead the formation and orchestration of post-sale strategy and execution for the company’s largest and most strategic clients. We’re looking for someone hungry, who excels in building, and who takes genuine pride in the quality of their work. Here, Engagement Managers are the single point of accountability for outcomes. You own everything between the contract being signed and the client seeing measurable results: what was sold gets delivered, on time and on margin, and we can prove it worked. You’ll lead enterprise SaaS implementations across the full engagement lifecycle, from shaping scope in pre-sales, mobilizing the team and delivery, go-live, stabilization and a clean handover to the account team. You’ll run work-stream programs with Paid TAMs, AI specialists, Product and Engineering, and the client’s own project team, and you’ll be the trusted advisor to the client’s executive sponsor. Simply put: you are the single point of accountability for delivery, the client’s partner in getting value from ClickUp, and a thought leader for how we deliver. ### Your role * Stakeholder Management Serve as the primary client contact for delivery * Build strong relationships with stakeholders while ensuring delivery remains aligned to client objectives and contractual commitments. * Build trusted relationships with client executive sponsors and program leads at VP and C-level, acting as their primary point of contact for delivery. * Navigate complex enterprise stakeholder environments and competing priorities across client functions (IT, PMO, business sponsors, procurement) and broker alignment when they conflict. * Project Delivery Oversight Deliver engagements against agreed scope, schedule, hours budget and quality, using rigorous change control to protect timelines and delivery margin. * Translate customer business requirements into internal deliverables and milestones * Own engagement governance, including kickoffs, weekly working sessions, sponsor check-ins and SteerCos, and provide clear, concise status reporting to clients and internal stakeholders. * Lead and coordinate multidisciplinary teams, fostering a collaborative, accountable and high-performing delivery culture while providing coaching, direction and support. * Proactively manage risks, issues and dependencies through the RAID log, and act as the primary escalation point. * Manage engagement financials, including hours burn, forecasting, utilisation and margin, flagging overrun risk early and agreeing recovery plans. * Drive AI adoption Guide clients from manual workflows to AI-assisted and agent-driven operations, and own post-go-live adoption outcomes. * Drive Value and Business Outcomes Identify expansion opportunities through delivery and co-sell with Account Executives, bringing the delivery credibility that secures follow-on work. * Establish a value baseline before configuration begins, track benefits through go-live, and produce the value assessment that underpins renewal and expansion. * Governance Design and run governance mechanisms * Track delivery efficacy, timelines, value realization and customer experience * Create continuous-improvement mechanisms * Change Management & Communication Own communications around delivery status, risks and outcomes * Manage escalation and communication across customer/internal teams * Assess change readiness and resistance across impacted teams; build sponsor and champion networks to carry the rollout. * Design the communications and enablement plan with the client, and sequence go-live to match the organization’s capacity for change. * Role Development Contribute to building the Engagement Management practice by iterating on templates, playbooks and AI workflows that make every engagement faster and more consistent. ### Your skills and experience * 5+ years of software and/or services delivery experience, with at least 2 years as the accountable project, program or engagement lead. * Proven track record taking enterprise SaaS deployments from kickoff through go-live and into adoption, ideally in work management, PSA, CRM, ITSM or collaboration platforms. * Strong grasp of SaaS implementation fundamentals: workspace and data architecture, permissions and SSO, integrations, data migration, change management and enablement. No coding required, but you can challenge an unrealistic technical scope. * Comfortable with Agile, Waterfall and hybrid delivery, and knowing which one the client actually needs. * Commercial acumen: you’ve managed engagement budgets, SoWs, change requests and margin, and you know when to push for expansion vs when to stabilize. * Executive presence: you can run a SteerCo, deliver bad news early with a recovery plan, and hold a line on scope with a CIO in the room. * Experience leading cross-functional and distributed teams you don’t directly manage, across client, partner and internal resources. * Strategic judgment to separate genuine product gaps from client process or training gaps. * Hands-on with AI: you already use AI to work faster, and you can credibly advise clients on where agents and automation fit. * Excellent written and verbal communication. Status reports people actually read. Nice to have: Experience in work management or SaaS software, professional services firms, agencies or regulated industries. PMP Certification. ### What you’ll love about working here * Impact: Lead high-visibility enterprise engagements with global brands, and see the result in their day-to-day work. * Build something: Engagement Management is a new function. You’ll help define the methodology, tooling and AI workflows that become the standard. * AI at the centre: Work on the frontier of AI-driven work management, with ClickUp Brain and Super Agents in your own delivery toolkit. * Career growth: A clear path from Engagement Manager to Senior or Principal Engagement Manager. * Community: Learn alongside Paid TAMs, AI specialists and delivery leaders across EMEA and NA. Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our [Global Candidate Privacy Notice.](https://clickup.com/careers-terms/candidate-privacy-notice) If you are a Philippine Job Applicant, please also see our [Philippine Data Privacy Notice](https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open) for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @[clickup.com](http://clickup.com) email or through our official careers portal on [clickup.com](http://clickup.com). We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates’ employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com. 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