[All remote jobs](https://jobicy.com/jobs.md)[![hims & hers logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2023/11/e7b9b920-221.jpeg)](https://jobicy.com/company/hims-hers.md)[hims & hers](https://jobicy.com/company/hims-hers.md) # Sr. Reliability Engineer Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/hims-hers.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 140k–165k / yrDepartment[DevOps & Infrastructure](https://jobicy.com/categories/admin.md)EmploymentFull TimeExperienceDirectorPublished30 Oct 2026Apply before29 Nov 2026Listing views36Application actions0Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Hims & Hers is hiring a Senior Reliability Engineer to improve the resilience, observability, and operational readiness of customer-facing healthcare systems. The role owns SLOs, alerting, capacity planning, incident-management automation, and deep cross-stack debugging for critical journeys such as checkout, telehealth, and prescription fulfillment. It requires strong production experience with AWS, Kubernetes/EKS, Terraform, PostgreSQL, Datadog, and incident-response practices. The engineer will also build AI-enabled operational tooling, coach engineering teams, and communicate reliability risks and outcomes to senior leadership. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, high-impact SRE role supporting Tier 1 healthcare customer journeys and high-volume seasonal events. It demands deep technical troubleshooting, ownership of reliability outcomes, and the ability to influence multiple engineering teams and executives. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$152,500US market range (per year)$145k–$190k0$209.00k AI insightThe employer discloses a base salary range of $140,000–$165,000 USD per year, with a midpoint of $152,500. This is a credible annual range for a senior reliability engineer in the US. Estimated US market compensation for comparable senior SRE and platform-reliability roles is approximately $145,000–$190,000 USD annually, excluding equity and benefits. ## Core skills Skills and capabilities most closely associated with this opportunity. [Site Reliability Engineering](https://jobicy.com/jobs?search_keywords=Site%20Reliability%20Engineering.md)[AWS](https://jobicy.com/jobs?search_keywords=AWS.md)[Kubernetes](https://jobicy.com/jobs?search_keywords=Kubernetes.md)[Amazon EKS](https://jobicy.com/jobs?search_keywords=Amazon%20EKS.md)[Terraform](https://jobicy.com/jobs?search_keywords=Terraform.md)[PostgreSQL](https://jobicy.com/jobs?search_keywords=PostgreSQL.md)[Datadog](https://jobicy.com/jobs?search_keywords=Datadog.md)[Observability](https://jobicy.com/jobs?search_keywords=Observability.md)[Service Level Objectives](https://jobicy.com/jobs?search_keywords=Service%20Level%20Objectives.md)[Incident Management](https://jobicy.com/jobs?search_keywords=Incident%20Management.md)[Load Testing](https://jobicy.com/jobs?search_keywords=Load%20Testing.md)[GraphQL](https://jobicy.com/jobs?search_keywords=GraphQL.md)[OpenTelemetry](https://jobicy.com/jobs?search_keywords=OpenTelemetry.md)[Artificial Intelligence Automation](https://jobicy.com/jobs?search_keywords=Artificial%20Intelligence%20Automation.md)[Technical Leadership](https://jobicy.com/jobs?search_keywords=Technical%20Leadership.md) Sample interview questionsHow would you define and operationalize SLOs for a critical checkout journey?I would first map the end-to-end customer journey and identify user-visible success, latency, and availability signals. I would establish SLIs from application, dependency, and business telemetry, set realistic targets based on historical performance and customer impact, then create burn-rate alerts and dashboards tied to a documented error-budget policy. Describe your approach to preparing a platform for a major traffic surge. I start with demand forecasting and prior-event analysis, then identify bottlenecks across application services, databases, caches, networking, and third-party dependencies. I validate assumptions through representative load tests, define capacity headroom and rollback plans, and run game days to confirm alerting, scaling behavior, and incident procedures before the event. How do you reduce noisy alerts while ensuring serious incidents are detected quickly? I evaluate alerts against actionability, customer impact, and historical signal quality. I consolidate symptom-based alerts around service health and SLO burn rates, apply deduplication and routing rules, and remove or retune alerts that do not lead to a clear responder action. I then review missed detections and paging outcomes regularly with service owners. How would you use AI safely in incident response and operational tooling? I would use AI to accelerate triage, summarize telemetry, draft RCAs, identify stale action items, and correlate information across tools, while keeping engineers accountable for validation and decisions. Integrations should have scoped permissions, auditability, reliable source links, and clear guardrails so generated conclusions are verified against live operational data. Tell us how you would handle a cross-service reliability incident with unclear ownership. I would establish incident command, stabilize customer impact, and collect a shared timeline from metrics, traces, logs, deployments, and dependency changes. I would coordinate the relevant service owners around hypotheses and mitigation actions, communicate status and risk clearly, and ensure the postmortem produces tracked corrective actions, improved monitoring, and reusable runbooks. Opportunity details ## About this role. Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit [hims.com/about](http://hims.com/about) and [hims.com/how-it-works](http://hims.com/how-it-works) . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit [www.hims.com/careers-professionals](http://www.hims.com/careers-professionals). ### About the Role: We’re looking for a Senior Reliability Engineer to make Hims & Hers systems measurably more reliable: building the observability, tooling, and automation that catch problems before people do. Recent work at this level includes preparing our stack for 32x baseline traffic during high-stakes seasonal surges with zero customer-facing issues and improved P95 latency, turning databases into a paved platform with consistent observability and guardrails, and building AI agents that pull FireHydrant, Datadog, Jira, and Confluence into a single incident picture. We use AI first: every engineer gets a Claude Enterprise license, and we expect you to use it as a core part of how you investigate, build, and write, not as an afterthought. ### You Will: * Own reliability for Tier 1 customer journeys: Define and instrument SLOs, golden signals, and business-level monitors for the journeys that matter most (checkout, telehealth visits, prescription fulfillment), so that degradation is detected by systems rather than by customers or support tickets. Move our “detected by monitors vs. detected by humans” ratio in the right direction and be able to show it. * Engineer for peak load and failure: Lead capacity and resilience work for high-stakes events and steady-state growth: load-test design, second-by-second analysis of prior events, database and backend bottleneck investigation, and hardening across caching, GraphQL, VPC capacity, and vendor rate limits. Validate before game day, not during it. * Build incident response as software: Mature FireHydrant, Datadog, and Jira into one connected pipeline: automated incident and RCA ticket creation, SLO burn-rate and composite alerting with deduplication, Tier 1 alert routing, and enforced post-mortem action tracking. Author and maintain the runbooks and severity standards that make any responder effective on any service. * Automate operational excellence with AI: Build and operate agents and tooling that reduce manual OE work: OER report generation, RCA drafting, stale action-item detection, monitor and runbook gap detection, and OpenClaw agents wired to Datadog and FireHydrant for first-pass incident triage. Ship these as reusable capabilities, not personal scripts. * Be the deep-debugging expert, and make teams better at it: Teams own debugging their own services, but you are the person they pull in when a problem crosses boundaries: silent service-to-service failures, anomalous traffic, or regressions that span frontend, API, mesh, and database layers. Bring that depth to the hardest cases yourself, then turn what you learn into runbooks, tooling, and pairing so teams can catch and resolve the next one on their own. Partner with Security and product teams on anomaly detection and response, weighing engineering cost and user impact alongside the benefit of any control. * Maintain the tooling that informs Operational Excellence reviews: Produce the tooling that powers the metrics and narrative that go into bi-weekly VP-level OE reviews and the monthly cross-engineering OER, and drive the resulting action items to closure. * Raise the bar for others: Document what you build, onboard teammates to roll it out, and coach engineers across squads on SLOs, blameless post-mortems, and on-call practice. You Have: * 5+ years as a Software, SRE, Platform, or Infrastructure Engineer, with a track record of owning reliability outcomes for production systems that customers depend on. * Strong software engineering fundamentals. You solve reliability problems by writing code and building tooling, and you’re comfortable reading application code across the stack to find the real cause. * Hands-on depth in observability and SLO engineering: golden signals, burn-rate alerting, journey-level monitors, and turning noisy alert streams into actionable pages (Datadog preferred; Prometheus/Grafana and OpenTelemetry welcome). * Production experience with AWS, Kubernetes/EKS, Terraform, and PostgreSQL (RDS/Aurora). * Experience running or maturing incident management end to end: on-call design, escalation policies, incident command, blameless post-mortems, and action-item follow-through in a tool like FireHydrant or PagerDuty. * Daily, practical use of AI coding and analysis tools (Claude, Cursor, or similar) to accelerate investigation, code, documentation, and reporting, and clear judgment about when to trust the output and when to verify it. * Communication skills to explain risk, tradeoffs, and post-incident learnings to engineers and leadership alike, in writing and in review meetings. ### Preferred Qualifications: * Experience building AI agents or LLM-backed automation for operations: incident triage, RCA generation, alert correlation, or observability data analysis, ideally with MCP or tool-calling integrations against Datadog, FireHydrant, or Jira. * Load-testing and performance-engineering experience at meaningful scale (k6 or similar), including validating systems to well above expected peak. * Familiarity with service mesh (Istio) and its observability and traffic-management features. * Background in a regulated or healthcare environment, where reliability and data handling carry patient-safety and compliance weight. * Experience designing vendor and partner escalation frameworks with defined severities and response SLAs. ### Our Benefits (there are more but here are some highlights): * Competitive salary & equity compensation for full-time roles * Unlimited PTO, company holidays, and quarterly mental health days * Comprehensive health benefits including medical, dental & vision, and parental leave * Employee Stock Purchase Program (ESPP) * 401k benefits with employer matching contribution * Offsite team retreats We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you’re excited about this role, we encourage you to apply—even if you’re not sure if your background or experience is a perfect match. Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [accommodations@forhims.com](mailto:accommodations@forhims.com) and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address. To learn more about how we collect, use, retain, and disclose Personal Information, please visit our [Global Candidate Privacy Statement](https://www.hims.com/global-candidate-privacy-statement). 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