[All remote jobs](https://jobicy.com/jobs.md)[![Cribl logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/65d82c04-221.jpeg)](https://jobicy.com/company/cribl.md)[Cribl](https://jobicy.com/company/cribl.md) # Technical Support Engineer Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/cribl.md)ShareRemote from[Germany](https://jobicy.com/job-region/germany.md)SalaryEUR 92,200–120k / yrDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceOpen levelPublished30 Oct 2026Apply before29 Nov 2026Listing views36Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Cribl is seeking an experienced Technical Support Engineer to deliver enterprise-level support for its telemetry and observability platform. The role involves diagnosing complex distributed-data issues, communicating through Slack, email, and online meetings, and escalating reproducible defects to internal teams. The engineer will create knowledge-base material, mentor support colleagues, and guide customer escalations toward successful technical outcomes. Candidates need deep experience with big-data environments, Linux, cloud platforms, networking, APIs, certificates, regular expressions, and JavaScript. The position includes standby, on-call, or off-hours responsibilities. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior enterprise support role requiring 8–15 years of distributed big-data support experience and expert troubleshooting across cloud, networking, and observability technologies. High-impact escalations and on-call responsibilities add operational complexity and urgency. ## Salary analysis Estimated compensation compared with the broader EU market for similar roles. Estimated job median (per year)Highly competitive€106,100EU market range (per year)€80k–€115k0€126.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a base salary range of €92,200–€120,000 EUR. The posting does not explicitly state the cadence, so yearly compensation is inferred from the senior full-time role, German location, and salary magnitude. The midpoint is €106,100 per year; the estimated German market range for a comparable senior technical support role is €80,000–€115,000 annually. ## Core skills Skills and capabilities most closely associated with this opportunity. [Enterprise technical support](https://jobicy.com/jobs?search_keywords=Enterprise%20technical%20support.md)[Distributed systems](https://jobicy.com/jobs?search_keywords=Distributed%20systems.md)[Big data platforms](https://jobicy.com/jobs?search_keywords=Big%20data%20platforms.md)[Linux](https://jobicy.com/jobs?search_keywords=Linux.md)[AWS](https://jobicy.com/jobs?search_keywords=AWS.md)[Microsoft Azure](https://jobicy.com/jobs?search_keywords=Microsoft%20Azure.md)[Networking](https://jobicy.com/jobs?search_keywords=Networking.md)[API troubleshooting](https://jobicy.com/jobs?search_keywords=API%20troubleshooting.md)[TLS certificates](https://jobicy.com/jobs?search_keywords=TLS%20certificates.md)[Regular expressions](https://jobicy.com/jobs?search_keywords=Regular%20expressions.md)[JavaScript](https://jobicy.com/jobs?search_keywords=JavaScript.md)[Splunk](https://jobicy.com/jobs?search_keywords=Splunk.md)[Elastic](https://jobicy.com/jobs?search_keywords=Elastic.md)[Apache Kafka](https://jobicy.com/jobs?search_keywords=Apache%20Kafka.md)[Customer escalation management](https://jobicy.com/jobs?search_keywords=Customer%20escalation%20management.md) Sample interview questionsHow would you investigate an enterprise customer's telemetry pipeline that is dropping events intermittently?I would first define the scope using timestamps, affected sources, volumes, recent changes, and error messages. I would validate ingestion, routing, transformation, queueing, and destination stages, then reproduce the issue where possible using sanitized data. I would compare metrics and logs across healthy and affected paths, identify the likely failure domain, communicate clear updates, and document either the resolution or an escalation package with evidence. Describe how you explain a complex technical issue to both an administrator and an executive stakeholder. For the administrator, I provide the technical symptoms, evidence, root cause, corrective actions, and validation steps. For an executive stakeholder, I summarize customer impact, risk, current status, ownership, and expected next milestone without unnecessary implementation detail. In both cases, I avoid speculation and set realistic expectations. What is your approach to handling a high-severity escalation when the root cause is not yet known? I establish an incident timeline, confirm severity and business impact, assign clear ownership, and create a regular communications cadence. I collect diagnostic information, test the most likely hypotheses safely, and identify mitigations that reduce customer impact while the investigation continues. If engineering involvement is needed, I provide concise reproduction steps, logs, configurations, and observed-versus-expected behavior. How have you used regular expressions or JavaScript while supporting data processing systems? I have used regular expressions to parse, validate, filter, and extract fields from unstructured events, while carefully testing edge cases and performance. I use JavaScript for transformation logic, troubleshooting scripts, and targeted data inspection. I document examples and limitations so customers and colleagues can safely reuse the solution. How do you balance prompt customer responses with thorough technical investigation? I acknowledge the issue quickly, confirm my understanding of its impact, and state the next diagnostic action and update time. I then investigate methodically, sharing meaningful progress rather than frequent speculative updates. This keeps the customer informed while preserving the time needed for accurate troubleshooting and durable resolution. Opportunity details ## About this role. Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next. We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd. Why You’ll Love This Role Cribl is seeking Technical Support Engineers to ensure customer success by providing enterprise-level support to our customers and partners. We are a fast-growing, remote-first company with a mission to unlock the value of all observability data. At our core, we believe in shipping phenomenal products and doing good by our customers and communities. We provide our customers with a new and unprecedented level of observability, intelligence, and control over their real-time data. We’re backed by Sequoia and CRV, and our products are deployed in some of the largest organizations in the world processing 100s of TB and PB of IT & Security data, and managed by Site Reliability Engineers, System Engineers, and Technical Operations teams. In this role, you will be joining a highly technical and collaborative team that is committed to shipping high quality software and enjoying all the goat gifs the internet has to offer. The ideal candidate for this role has a mixture of strong technical chops, an innate desire to help customers, and a natural affinity for collaboration. As An Active Member Of Our Team, You Will… * Deep technical understanding of Cribl Products. * Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, Email, online meetings, etc. * Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. * Document and share knowledge inside and outside the company via Slack, Cribl Curious, and team share sessions. * Follow standard procedures for reproducing and escalating unresolved issues to the appropriate internal teams. * Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues. * Provide and document knowledge in the form of knowledge base tech notes, articles, Curious and participate in real-time forums (e.g., Slack) for real-time questions. * Enable the team(s) around you with created/updated reference-able materials and work alongside Support Engineers as a mentor. * Engage and direct technical success on customer escalations and product insight. * This position will require stand-by, on-call, or off-hours duties. If You’ve Got It – We Want It * 2+ years experience with Cribl Products * 8 -15 years supporting distributed, Big-Data, solutions. * BS degree in Computer Science, similar degree, or equivalent work experience. * Passionate about working on and detailing out complex technical issues. * Expert-level troubleshooting & problem-solving skills; proven critical thinker. * Excellent client-facing skills, excellent written and verbal communication skills. * Strong experience with BigData, BigData housing solutions, Linux, AWS, Azure, Networking, API, certificates * Some windows chops are a plus. * Experience with Regular Expressions and JavaScript * BONUS: Experience with Splunk, Elastic, Kafka, Kinesis, or related technologies * Experience with AWS, Azure, GCP, and other cloud platforms #LI-KM1 #LI-Remote The salary for this role is dependent on country of employment and will be based on the individual candidate’s job-related knowledge, skills, and experience. In addition to base salary, for sales and some sales-adjacent roles, employees are eligible to earn incentive compensation (commission). For all other roles, employees are eligible to participate in the Cribl Corporate Bonus Program. In addition to a competitive salary, Cribl offers a benefits package that may include retirement/pension support, paid holidays and paid time off, remote office setup support, equity, and other wellness and support programs. Benefits vary by country in accordance with local requirements and market practice. Base Salary Range €92.200—€120.000 EUR Bring Your Whole Self Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at [cribl.io/about-us](https://cribl.io/about-us/). 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