[All remote jobs](https://jobicy.com/jobs.md)[![Mozilla logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/mozilla.jpg)](https://jobicy.com/company/mozilla.md)[Mozilla](https://jobicy.com/company/mozilla.md) # Strategic Account Manager, Firefox Enterprise (DACH) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/mozilla.md)ShareRemote from[Germany](https://jobicy.com/job-region/germany.md)SalaryEUR 68k–91k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished30 Oct 2026Apply before29 Nov 2026Listing views29Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Mozilla is hiring a Strategic Account Manager to lead post-sales customer success for Firefox Enterprise in the German market. The role owns executive customer relationships, adoption plans, account health, renewals, expansion opportunities, and commercial forecasting. It requires native-level German, advanced English, enterprise-technology relationship management, and the ability to engage technical and procurement stakeholders. The manager will coordinate internal teams, resolve escalations, and travel across the DACH region as needed. Experience with enterprise security, infrastructure, regulated customers, and open-source business models is preferred. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, commercially accountable customer-success role involving strategic enterprise accounts, retention forecasting, renewals, and expansion. Success depends on independently navigating executive, technical, procurement, and partner stakeholders in complex DACH organizations. ## Salary analysis Estimated compensation compared with the broader EU market for similar roles. Estimated job median (per year)Market rate€79,500EU market range (per year)€70k–€95k0€104.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses an annual hiring range of €68,000–€91,000 for a remote Germany-based role, with a midpoint of €79,500. A reasonable estimated German market range for a strategic enterprise customer-success/account-management position is €70,000–€95,000 annually, excluding variable bonus and benefits. ## Core skills Skills and capabilities most closely associated with this opportunity. [Strategic account management](https://jobicy.com/jobs?search_keywords=Strategic%20account%20management.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Enterprise software](https://jobicy.com/jobs?search_keywords=Enterprise%20software.md)[Account health management](https://jobicy.com/jobs?search_keywords=Account%20health%20management.md)[Renewal management](https://jobicy.com/jobs?search_keywords=Renewal%20management.md)[Revenue forecasting](https://jobicy.com/jobs?search_keywords=Revenue%20forecasting.md)[Executive stakeholder management](https://jobicy.com/jobs?search_keywords=Executive%20stakeholder%20management.md)[Consultative sales](https://jobicy.com/jobs?search_keywords=Consultative%20sales.md)[Cross-functional coordination](https://jobicy.com/jobs?search_keywords=Cross-functional%20coordination.md)[Escalation management](https://jobicy.com/jobs?search_keywords=Escalation%20management.md)[German language fluency](https://jobicy.com/jobs?search_keywords=German%20language%20fluency.md)[English communication](https://jobicy.com/jobs?search_keywords=English%20communication.md)[Enterprise security](https://jobicy.com/jobs?search_keywords=Enterprise%20security.md)[Customer adoption](https://jobicy.com/jobs?search_keywords=Customer%20adoption.md)[Business reviews](https://jobicy.com/jobs?search_keywords=Business%20reviews.md) Sample interview questionsHow do you build a success plan for a new enterprise customer moving from pilot to broad deployment?I begin by aligning on business outcomes, technical requirements, decision-makers, risks, and measurable adoption milestones. I document mutual responsibilities, establish a governance cadence, and review progress regularly so obstacles are escalated before they threaten rollout. Describe how you would manage a renewal at risk because adoption is below expectations. I would diagnose the adoption gap using usage data and stakeholder interviews, then agree on a focused recovery plan with the customer and internal product or support teams. I would communicate risks transparently, measure corrective actions against agreed milestones, and connect the renewal conversation to demonstrated value. How do you communicate effectively with both executive sponsors and technical teams? I tailor the discussion to the audience: executives receive concise updates on outcomes, risk, value, and decisions, while technical teams receive detail on implementation, security, policy, and operational dependencies. In both cases, I confirm next steps, ownership, and timelines in writing. What experience is most relevant when working with regulated or public-sector organizations? I understand that these customers require structured stakeholder management, clear documentation, security-aware communication, and realistic implementation planning. I would engage procurement, security, legal, and technical owners early to identify constraints and avoid late-stage delays. How would you identify an expansion opportunity without undermining a customer-success relationship? I would first ensure the customer is achieving value from their current deployment. When a documented business need, user group, or technical use case indicates additional value, I would present the opportunity as a solution to that need and coordinate with the responsible Account Executive. Opportunity details ## About this role. Why Mozilla? Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people. The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms. About this team and role: Firefox Enterprise is a new team within Mozilla that is addressing the needs of business and government customers for a secure enterprise browser that gives organizations greater control over their data, policies, and digital infrastructure. We’re now seeking a Strategic Account Manager, Firefox Enterprise to help grow Firefox Enterprise across Germany, Austria, and Switzerland. This is a high-impact post-sales strategic account and customer success role for someone who is excited to build deep relationships with customers and help them achieve success using Firefox Enterprise. What you’ll do: * Serve as the primary point of contact for assigned customer accounts * Build and maintain strong, long-term client relationships with executive, commercial, technical, procurement, and partner stakeholders * Develop success plans and guide customers from pilot through deployment, adoption, and broader rollout * Monitor account health, lead business reviews, identify risks, and coordinate mitigation plans * Own renewal planning, develop expansion opportunities, and maintain accurate retention and revenue forecasts * Identify, qualify, develop, and close new Firefox Support opportunities when customer responsibilities allow * Recognize broader Firefox Enterprise opportunities and coordinate them with the responsible Account Executive * Conduct regular check-ins, business reviews, and success planning with customers * Resolve issues and escalate when necessary to ensure timely resolution What you’ll bring: Required qualifications * Experience owning strategic customer relationships in enterprise technology, including engagement with both senior and operational stakeholders * A track record of supporting commercial outcomes through renewals, expansion, consultative sales, or a combination of these * Strong relationship-building and communication skills, with the ability to establish trust across different levels of a customer organization * Experience coordinating cross-functional teams to address customer requirements, risks, and escalations * Sufficient technical curiosity and learning ability to engage credibly with enterprise architects, security teams, IT operations, and product specialists * Native-level fluency in German and advanced written and verbal communication skills in English * Willingness and ability to travel across Germany, Austria, and Switzerland as required * Willingness and ability to occasionally accommodate collaboration and meetings aligned with U.S. business hours * Commitment to our values: * Welcoming differences * Being relationship-minded * Practicing responsible participation * Having grit Preferred qualifications * Experience with enterprise infrastructure, security, platform, or on-premises software * Experience working with public-sector, regulated, or similarly complex organizations * Experience selling enterprise support, subscriptions, or professional services * Familiarity with open-source software and enterprise open-source business models * Familiarity with browser management, endpoint policies, identity and access management, SIEM, or related enterprise technologies What you’ll get: * Generous performance-based bonus plans to all eligible employees – we share in our success as one team * Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute) * Quarterly all-company wellness days where everyone takes a pause together * Country specific holidays plus a day off for your birthday * One-time home office stipend * Annual professional development budget * Quarterly well-being stipend * Considerable paid parental leave * Employee referral bonus program * Other benefits (life/AD&D, disability, EAP, etc. – varies by country) About Mozilla Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online. Commitment to diversity, equity, inclusion, and belonging Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions. We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at [hiringaccommodation@mozilla.com](mailto:hiringaccommodation@mozilla.com) to request accommodation. We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose. Group: C #LI-REMOTE Req ID: R3232 Hiring Ranges: Remote Germany €68.000—€91.000 EUR Show more [Apply now >](https://jobicy.com/jobs/158058-strategic-account-manager-firefox-enterprise-dach.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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