[All remote jobs](https://jobicy.com/jobs.md)[![Semperis logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/01cb24ea-221.png)](https://jobicy.com/company/semperis.md)[Semperis](https://jobicy.com/company/semperis.md) # Enterprise Customer Success Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/semperis.md)ShareRemote from[Germany](https://jobicy.com/job-region/germany.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished31 Oct 2026Apply before30 Nov 2026Listing views30Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Semperis is hiring an Enterprise Customer Success Manager to manage strategic cybersecurity SaaS customers in Germany. The role owns the customer lifecycle from onboarding and implementation through adoption, health monitoring, renewals, and expansion. It requires strong technical fluency in identity security, Active Directory, Entra ID, cloud security, and common security frameworks. The manager will partner with sales, technical delivery, product, and support teams while communicating value to executive and technical stakeholders. Fluency in both German and English and at least five years of relevant customer-facing cybersecurity experience are required. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, technically demanding customer-success role combining cybersecurity expertise, executive stakeholder management, implementation support, retention, and commercial expansion. Success depends on translating complex identity-security risks into measurable business outcomes across multiple enterprise accounts. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$125,000US market range (per year)$105k–$145k0$159.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. The annual USD figures are estimated market compensation for an experienced enterprise cybersecurity Customer Success Manager; the yearly cadence is inferred from the full-time senior role and standard market convention. ## Core skills Skills and capabilities most closely associated with this opportunity. [Enterprise Customer Success](https://jobicy.com/jobs?search_keywords=Enterprise%20Customer%20Success.md)[Cybersecurity SaaS](https://jobicy.com/jobs?search_keywords=Cybersecurity%20SaaS.md)[Customer Success Planning](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Planning.md)[Active Directory](https://jobicy.com/jobs?search_keywords=Active%20Directory.md)[Microsoft Entra ID](https://jobicy.com/jobs?search_keywords=Microsoft%20Entra%20ID.md)[Identity and Access Management](https://jobicy.com/jobs?search_keywords=Identity%20and%20Access%20Management.md)[Security Posture Management](https://jobicy.com/jobs?search_keywords=Security%20Posture%20Management.md)[Customer Onboarding](https://jobicy.com/jobs?search_keywords=Customer%20Onboarding.md)[Renewal Management](https://jobicy.com/jobs?search_keywords=Renewal%20Management.md)[Upselling](https://jobicy.com/jobs?search_keywords=Upselling.md)[Executive Stakeholder Management](https://jobicy.com/jobs?search_keywords=Executive%20Stakeholder%20Management.md)[Customer Health Monitoring](https://jobicy.com/jobs?search_keywords=Customer%20Health%20Monitoring.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[NIST Framework](https://jobicy.com/jobs?search_keywords=NIST%20Framework.md)[German Language](https://jobicy.com/jobs?search_keywords=German%20Language.md) Sample interview questionsHow would you build a success plan for a new enterprise customer using an identity-security platform?I would begin by aligning with the customer on business objectives, technical priorities, stakeholders, baseline security posture, and measurable outcomes. I would document milestones for implementation, enablement, adoption, health checks, executive reviews, and renewal, then maintain the plan jointly with the account owner and customer sponsors. How do you explain an Active Directory or Entra ID security risk to a CISO and to a technical administrator? For a CISO, I focus on business impact, likelihood, affected critical assets, risk trend, and the remediation decision required. For an administrator, I provide the relevant technical evidence, attack path or misconfiguration, remediation steps, ownership, and a validation method. Describe how you would respond to declining product adoption in a strategic account. I would review usage telemetry, support history, stakeholder engagement, implementation status, and the customer’s original success criteria. I would then validate the root cause with the customer, create a targeted recovery plan such as training or a health check, assign owners and dates, and monitor progress through agreed success metrics. How do you identify and pursue an expansion opportunity without compromising customer trust? I first confirm that the customer has realized value from their current deployment and identify a genuine unmet security or operational need. I use product data, risk findings, and customer goals to build a value-based recommendation, then partner with sales on timing, stakeholders, and a clear business case. How would you manage a high-severity customer escalation involving a security concern? I would establish clear communication cadence, confirm the incident scope and impact, mobilize the appropriate technical and support teams, and maintain a documented action plan. I would set realistic expectations, communicate progress transparently, ensure executive stakeholders receive concise updates, and conduct a follow-up review to prevent recurrence. Opportunity details ## About this role. At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That’s why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. What we are looking for: Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager to join our EMEA team. What you will be doing: As an Enterprise Customer Success Manager at Semperis, you will ensure your customers’ success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximise opportunities for our Enterprise Business customers and Semperis. Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM’s strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions. You will be responsible for: * Design a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals * You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets * Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client’s needs * Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers’ operations * Monitor record-keeping to ensure that relevant customer information is captured to enable informed, personalised customer interactions with Semperis Support, Customer Success (CS), Sales, etc * Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.) * Identify potential customer references and assist with development of customer case studies * Gain and maintain an understanding of Semperis technology, products, and services * In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program What you will bring to the table: Technical & Cyber Security Skills * Hands-on product enablement experience with a security product vendor, including running product health checks, articulating the output with expertise, configuring or tuning alert and response rules, remediating Active Directory and Entra security posture vulnerabilities * Understanding of security concepts (NIST IR process, MITRE Attack framework, APTs, etc.) and workflows, Active Directory and Entra ID vulnerabilities and attack patterns, IAM and Security team organisation structures * Strong foundational knowledge of cyber security domains: * Network security, endpoint protection (EDR/XDR), cloud security (CSPM/CWPP), identity (IAM/SSO/MFA), SIEM, zero-trust, threat intelligence, etc * Fundamental understanding of modern architectures: on-prem and cloud (AWS, Azure, GCP) * Familiarity with compliance frameworks (NIST CSF, CIS, ISO 27001, PCI-DSS, HIPAA, GDPR, SOC 2) Customer-facing & Soft Skills – * 5+ years’ experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company * Executive presence & communication: can explain complex threats or product value to CISOs, CIOs, architects, and analysts in their language * Storytelling with data: Turn telemetry, risk scores, and attack surface metrics into compelling business narratives * Project/program management: Be in tune with customer onboarding, health checks, maturity roadmaps, and expansion opportunities * Conflict resolution & expectation management during incidents or escalations. * Consultative selling & value realization: Identify use cases that justify expansion, upsell & cross-sell modules, or multi-year renewals Business & Strategic Skills: * Renewal & expansion forecasting (understand ARR, NRR, consumption metrics) * Ability to build and Execute Customer Success Plans / Joint Success Plans with Account owners (sales reps) * Risk identification (technical debt, low adoption, competing solutions) and mitigation planning (QBRs, escalation paths) * Competitive intelligence: Know how your product differentiates from the competition Preferences: * Experience with SFDC and Active Directory * Fluent German and English language skills are required #LI-LP1 Why Join Semperis? You’ll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you’re someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life—we’d love to meet you. **Semperis maintains office locations in several cities across the globe. Where the job description specifies a required location, candidates will follow our hybrid work model. This includes working up to three days per week and remotely the remaining days. ### Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. ### Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process. Show more [Apply now >](https://jobicy.com/jobs/158137-enterprise-customer-success-manager-10.md) > Annual salary information is not provided for this position. 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