[All remote jobs](https://jobicy.com/jobs.md)[![Ashby logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/63864ee6-221.png)](https://jobicy.com/company/ashby.md)[Ashby](https://jobicy.com/company/ashby.md) # Implementation Consultant – Americas Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/ashby.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md), [Canada](https://jobicy.com/job-region/canada.md)SalaryUSD 103k–129k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished31 Oct 2026Apply before30 Nov 2026Listing views47Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Ashby is hiring an Implementation Consultant to configure its SaaS platform for new customers across the Americas. The role sits in Professional Services within Customer Success and partners with an Implementation Specialist to validate requirements, execute tailored platform configurations, test before go-live, and document final decisions. This is an early-career-to-mid-level customer-facing implementation position with a structured path toward a senior Implementation Specialist role. The consultant will manage their implementation domain, maintain customer accountability, communicate project progress, and work effectively in a remote-first environment. Occasional travel may be required, but the role is explicitly remote in the United States and Canada. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires practical experience delivering complex SaaS implementations, including configuration, testing, project coordination, and stakeholder management. Its defined scope and support from senior specialists make it less demanding than a fully independent senior consulting role, though customer-facing delivery creates meaningful execution pressure. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$116,000US market range (per year)$95k–$135k0$148.50k AI insightThe employer discloses a yearly base-pay range of $103,000 to $129,000 USD, with a midpoint of $116,000. This is a credible annual range for a customer-facing SaaS implementation consultant in the US and Canadian remote talent market. Estimated market compensation is $95,000 to $135,000 USD per year, reflecting variation by implementation complexity, technical configuration experience, and location. ## Core skills Skills and capabilities most closely associated with this opportunity. [SaaS implementation](https://jobicy.com/jobs?search_keywords=SaaS%20implementation.md)[Technical configuration](https://jobicy.com/jobs?search_keywords=Technical%20configuration.md)[Customer onboarding](https://jobicy.com/jobs?search_keywords=Customer%20onboarding.md)[Project management](https://jobicy.com/jobs?search_keywords=Project%20management.md)[Requirements gathering](https://jobicy.com/jobs?search_keywords=Requirements%20gathering.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[User acceptance testing](https://jobicy.com/jobs?search_keywords=User%20acceptance%20testing.md)[Go-live planning](https://jobicy.com/jobs?search_keywords=Go-live%20planning.md)[Configuration documentation](https://jobicy.com/jobs?search_keywords=Configuration%20documentation.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Professional services](https://jobicy.com/jobs?search_keywords=Professional%20services.md)[Remote collaboration](https://jobicy.com/jobs?search_keywords=Remote%20collaboration.md)[Process optimization](https://jobicy.com/jobs?search_keywords=Process%20optimization.md) Sample interview questionsDescribe a complex SaaS implementation you contributed to or owned from requirements through go-live.I would outline the project scope, customer goals, stakeholders, configuration work, testing approach, and final outcome. I would emphasize how I tracked dependencies, communicated risks early, and ensured the customer was prepared to launch successfully. How do you turn customer requirements into a platform configuration plan? I start by confirming the customer’s desired workflows, current processes, success criteria, and constraints. I document decisions, map them to native product capabilities, identify gaps or trade-offs, and validate the proposed configuration with both the customer and internal partners before building. What is your approach to testing an implementation before go-live? I create a test plan based on key user journeys, configuration rules, integrations, permissions, and edge cases. I record expected results, coordinate customer validation where needed, prioritize defects by launch impact, and confirm that critical workflows pass before approving go-live. How would you keep a customer accountable when implementation tasks are delayed? I would clearly communicate the dependency, its impact on the timeline, and the specific action needed from the customer. I would offer practical support, document the revised plan, and escalate appropriately while maintaining a collaborative and solutions-oriented relationship. How do you manage communication across customers, implementation specialists, and internal technical teams? I establish clear owners, milestones, decision logs, and regular status updates from the beginning. I tailor communication to each audience, surface risks early, and make sure configuration decisions and next steps are documented so all parties have shared visibility. Opportunity details ## About this role. ### Implementation Consultant – Americas Hi! I’m Morgan, the Manager of Strategic Implementations here at Ashby. Our customers are at the center of everything we do, and that’s especially true during implementation. We take pride in being responsive, collaborative partners who focus not just on delivery, but on thoughtful execution. I’m thrilled to be expanding our implementation motion by hiring an Implementation Consultant. As part of our growing Professional Services team within Ashby’s Customer Success organization, you’ll play a critical part in helping customers bridge the gap between potential and actual value. ### About this role: As our Implementation Consultant, you will own execution of the technical configuration for a defined set of new Ashby customers. During these implementations, you will partner closely with an Implementation Specialist to confirm customer requirements before leading the tailored configuration of native platform functionality. As initial configuration concludes, you will define and carry out a testing plan ahead of go-live. You will also document final configuration choices made to ensure visibility and allow for ongoing optimization post-launch. As we scale, we’re investing in more specialized implementation roles to ensure customers get to value quickly. This role is ideal for someone earlier in their implementation or customer-facing career who is excited to learn, grow, and develop deep expertise in a complex product. You’ll work with increasing independence over time with support from more senior Implementation Specialists and cross-functional partners. This role is designed as a pathway into the more senior Implementation Specialist role over time. Role requirements: * Complex SaaS Implementation & Project Management: You have deep experience contributing to or owning implementation projects for complex SaaS products (actioning a defined project plan, communicating and aligning with stakeholders on progress, and ultimately delivering results in accordance with the agreed upon expectations). You feel comfortable independently owning your domain, as well as keeping customers accountable to theirs. You work effectively in a remote-first setting, with the ability to travel as needed (<5%) for strategic customer engagements. * Customer Centricity: You are adept at understanding enterprise customer needs and tailoring implementation configurations to meet their specific requirements. You build strong customer relationships by maintaining high levels of engagement and communication. You serve as the customer’s proactive guide and advocate related to technical configuration, balancing empathy and practicality throughout the implementation. Bonus points if you have prior familiarity with Talent Acquisition teams and processes. * Technical Proficiency: You have a solid understanding of a complex product (ideally Ashby) and its technical intricacies. You are technically curious and creative. * Critical Thinking & Solutions Orientation: You proactively address thematic customer opportunities and improve our processes accordingly. You don’t rely on ‘I’ve seen this done,’ but instead think critically to solve problems. You anticipate how configuration decisions might impact customer goals, ask questions to validate options, and pair your recommendations with risk mitigation tactics. * Best Practices & Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value. * Change Management: You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach. * Cross-functional Collaboration and Communication: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress. You proactively communicate progress and risks with internal and external stakeholders. You could be a great fit if: * 🙋You strike the balance between collaborative teamwork with a strong ability to execute independently on a defined plan. * 📣 You demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes. * 🎧 You are a great listener. You read between the lines of what customers share in order to identify core concepts, which allows you to surface the right tailored recommendations. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs. * 📈 You are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions. * ⚡️You know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy. * 🔍 Your peers describe you as detail-oriented and technically proficient. You take pride in internal operations. * 📊 You are data-driven. You use metrics and analytics to inform decisions and measure success. * 🌍 You are adaptable. You can navigate changes in a fast-paced, evolving environment. * 🧑‍🏫 You are eager to make an impact and grow. You understand the critical role you play in a customer’s success, and seize opportunities to expand your impact for customers and the team. You might not be a great fit if: * You are uninterested in customer-facing work that blends technical, operational, and interpersonal skills. * You are uncomfortable learning a complex product and adapting as it evolves. * You prefer roles that are purely strategic without hands-on execution. ### Our philosophy: Here are a few key points that should give you a sense of what it’s like to work with us: * We invest heavily in building best-in-class products, believing that great products make customer success easier and more meaningful. * We value deep expertise and thoughtful problem-solving in every customer interaction. * We believe small, highly capable teams outperform large teams — and we hire, support, and compensate accordingly. * We value ownership, principled thinking, and clear communication, regardless of tenure or level. ### The Interview At Ashby, our team and interview process want to help you show your best self. Our interview process is structured to get to know you and your career as well as empower you with insight into our key focus areas. Here is the process in its entirety: * 30 min – Recruiter Screen with Talent Team * 45 min – Interview with Manager of Strategic Implementations (Hiring Manager) * Take Home Exercise * 30 min – Take Home Deep Dive Interview with 2 Strategic Implementation Specialists * Final Round: 30 min – Cross-functional collaboration with Head of Professional Services * 30 min – Product Complexity with VP of Customer Success * 10 min – Closing Questions with Hiring Manager Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position. 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