[All remote jobs](https://jobicy.com/jobs.md)[![CentralReach logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/07/a0eac9f542eb8c3fff7c19990dd5c1bb.jpg)](https://jobicy.com/company/centralreach.md)[CentralReach](https://jobicy.com/company/centralreach.md) # Account Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/centralreach.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 75k–85k / yrDepartment[Sales](https://jobicy.com/categories/seller.md)EmploymentFull TimeExperienceSeniorPublished31 Oct 2026Apply before30 Nov 2026Listing views55Application actions4Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. CentralReach is seeking a SaaS Account Manager to manage and expand an existing portfolio of ABA, therapy, and special-education technology customers. The role centers on strategic client relationships, business reviews, product demonstrations, renewals, and identifying account growth opportunities. The successful candidate will partner closely with Sales, Customer Success, and Product teams while maintaining accurate CRM records and surfacing market feedback. Candidates need at least five years of SaaS account-management experience, strong discovery and consultative-selling skills, and comfort working toward ambitious growth goals. Health-tech experience and familiarity with the CentralReach platform are advantageous. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a commercially focused account-management role requiring experienced SaaS relationship management, retention, and expansion skills. It involves navigating multiple stakeholders, delivering tailored value conversations, and achieving aggressive growth and renewal objectives. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$80,000US market range (per year)$75k–$95k0$104.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a base salary range of $75,000–$85,000 USD. Although the posting does not explicitly state a cadence, yearly pay is inferred from the range, US location, full-time classification, and standard compensation practices for US SaaS Account Manager roles. Estimated US market base pay for a SaaS Account Manager with 5+ years of experience is approximately $75,000–$95,000 per year, excluding variable compensation and benefits. ## Core skills Skills and capabilities most closely associated with this opportunity. [SaaS account management](https://jobicy.com/jobs?search_keywords=SaaS%20account%20management.md)[Client relationship management](https://jobicy.com/jobs?search_keywords=Client%20relationship%20management.md)[Account renewals](https://jobicy.com/jobs?search_keywords=Account%20renewals.md)[Revenue expansion](https://jobicy.com/jobs?search_keywords=Revenue%20expansion.md)[Consultative selling](https://jobicy.com/jobs?search_keywords=Consultative%20selling.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Business reviews](https://jobicy.com/jobs?search_keywords=Business%20reviews.md)[Product demonstrations](https://jobicy.com/jobs?search_keywords=Product%20demonstrations.md)[Salesforce CRM](https://jobicy.com/jobs?search_keywords=Salesforce%20CRM.md)[Customer discovery](https://jobicy.com/jobs?search_keywords=Customer%20discovery.md)[Strategic account planning](https://jobicy.com/jobs?search_keywords=Strategic%20account%20planning.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Health technology](https://jobicy.com/jobs?search_keywords=Health%20technology.md)[Written communication](https://jobicy.com/jobs?search_keywords=Written%20communication.md)[Market feedback analysis](https://jobicy.com/jobs?search_keywords=Market%20feedback%20analysis.md) Sample interview questionsHow do you identify expansion opportunities within an existing SaaS account portfolio?I begin with a structured review of account goals, adoption data, stakeholder feedback, and upcoming business changes. I use discovery conversations to connect unmet needs to product capabilities, then build a value-based recommendation with a clear success case rather than approaching expansion as a generic upsell. Describe how you would prepare for a quarterly business review with a strategic customer. I would review usage, support trends, achieved outcomes, renewal timing, open risks, and the customer’s stated priorities. I would align internally with Sales and Customer Success, then create an agenda that demonstrates value delivered, addresses gaps, and defines measurable next steps for the next quarter. How do you handle an account that is hesitant to renew because of low product adoption? I would first diagnose the adoption barriers through stakeholder interviews and product data. I would coordinate a targeted success plan with training, workflow recommendations, and measurable adoption milestones, while transparently discussing renewal options and demonstrating the value the customer can achieve. What information do you ensure is documented in a CRM after a client interaction? I record key stakeholder updates, business objectives, product feedback, risks, commitments, next actions, renewal status, growth signals, and relevant timelines. Clear CRM documentation enables effective cross-functional collaboration and ensures the account strategy remains actionable if ownership or support needs change. How would you communicate customer feedback to a product team without losing the business context? I would frame the feedback around the customer problem, affected workflow, impact, frequency, and desired outcome rather than simply requesting a feature. I would also provide representative examples, account context, and any evidence of broader market relevance so the Product team can prioritize effectively. Opportunity details ## About this role. CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. We are seeking an Account Manager to oversee and grow an assigned client portfolio by providing exceptional service, educating customers, identifying growth opportunities, and ensuring timely renewals. This role focuses on deepening existing customer relationships while also supporting team members as needed. Key Accountabilities: * Collaborate with the Sales and Customer Success teams to communicate CentralReach’s value, vision, and strategy, driving business growth. * Lead regular business reviews to stay aligned with customers as they scale. * Partner strategically with clients to understand their goals and align them with our products and services. * Deliver product demonstrations and presentations tailored to client needs. * Support account renewals, emphasizing growth and multi-year commitments when necessary. * Maintain accurate CRM records of customer interactions, successes, and challenges. * Provide proactive communication and feedback to both customers and internal teams regarding product insights and market trends. * Engage with the CentralReach Product Council, sharing customer-driven feedback to help shape the product roadmap. Desired Skills and Experience: * You have at least 5 years of experience in a SaaS Sales environment as an account manager. * Experience as an account manager in a health-tech space is a bonus. * Experience using the CentralReach platform is a plus. * Passion and ability to truly understand a client’s business in order to educate customers on how CentralReach will be meaningful to their business. * You have an extreme hunger to be successful and help CentralReach sales and customers win. * You have thrived in an environment where the only constant is change. * You embrace aggressive goals and work hard to achieve them. * You’re naturally curious and invest time and energy into learning more about the sales process, your prospects, and the solutions you’re selling. * You are able to utilize Sales CRM tools such as SalesForce or like program. * You have excellent written and verbal communication skills, strong attention to detail, and good follow-through. * You hustle! All that preparedness doesn’t slow you down. * You follow a proactive approach to account management to help cultivate success. * You are not afraid to dive in with discovery questions to better understand the needs of your accounts. #LI-Hybrid #AccountManager #SaaS #HealthTech #CustomerSuccess #ABA Base Salary Range $75,000—$85,000 USD Backed by Roper Technologies, Inc. (Nasdaq: ROP), CentralReach is entering an exciting phase of growth, innovation, and scale. Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve. We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative. Be part of a market leader driving the future of care. Explore opportunities at [centralreach.com/careers](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcentralreach.com%2Fcareers%2F&data=05%7C02%7Cjamie.madarasz%40centralreach.com%7Cb7b1c0d4e2354127669a08dda36f3df3%7C515bdea7d91847b3b73f5700d21635ec%7C0%7C0%7C638846420463140236%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=WNerHqhY5w8%2Fh6TrRUbAh6uyPQJS8ymWAWaKuyJfaHo%3D&reserved=0). Protecting your information is important to us. 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