[All remote jobs](https://jobicy.com/jobs.md)[![AlertMedia logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/03/38d8b6a506d39ead683086c25f6ac132.jpeg)](https://jobicy.com/company/alertmedia.md)[AlertMedia](https://jobicy.com/company/alertmedia.md) # Enterprise Customer Success Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/alertmedia.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished31 Oct 2026Apply before30 Nov 2026Listing views54Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. AlertMedia is seeking an Enterprise Customer Success Manager to own strategic relationships with enterprise clients using its emergency communication and risk-management platform. The role focuses on adoption, retention, expansion, customer health, executive alignment, and effective Quarterly Business Reviews. This person will coordinate closely with implementation, support, marketing, sales, and product teams while serving as the internal accountable owner for assigned accounts. Candidates need enterprise CSM experience, strong consultative communication, project management ability, and proficiency with Salesforce and Excel; Gainsight experience is preferred. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightManaging demanding multinational enterprise accounts requires strategic judgment, risk management, executive communication, and coordination across several internal teams. The role also carries meaningful responsibility for retention, adoption, and expansion outcomes. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$120,000US market range (per year)$100k–$145k0$159.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer does not disclose a numeric salary range. The displayed figures are estimated annual USD market compensation for a US-based Enterprise Customer Success Manager with enterprise-account responsibility; they are not employer-provided amounts. ## Core skills Skills and capabilities most closely associated with this opportunity. [Enterprise customer success](https://jobicy.com/jobs?search_keywords=Enterprise%20customer%20success.md)[Strategic account management](https://jobicy.com/jobs?search_keywords=Strategic%20account%20management.md)[Customer retention](https://jobicy.com/jobs?search_keywords=Customer%20retention.md)[Customer adoption](https://jobicy.com/jobs?search_keywords=Customer%20adoption.md)[Quarterly Business Reviews](https://jobicy.com/jobs?search_keywords=Quarterly%20Business%20Reviews.md)[Executive stakeholder management](https://jobicy.com/jobs?search_keywords=Executive%20stakeholder%20management.md)[Cross-functional coordination](https://jobicy.com/jobs?search_keywords=Cross-functional%20coordination.md)[Account expansion](https://jobicy.com/jobs?search_keywords=Account%20expansion.md)[Upselling](https://jobicy.com/jobs?search_keywords=Upselling.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Gainsight](https://jobicy.com/jobs?search_keywords=Gainsight.md)[Excel](https://jobicy.com/jobs?search_keywords=Excel.md)[Risk management](https://jobicy.com/jobs?search_keywords=Risk%20management.md)[Project management](https://jobicy.com/jobs?search_keywords=Project%20management.md)[Consultative communication](https://jobicy.com/jobs?search_keywords=Consultative%20communication.md) Sample interview questionsHow do you create a success plan for a new enterprise customer?I begin by aligning with executive sponsors and operational stakeholders on their business objectives, success metrics, governance structure, and key risks. I translate those findings into a documented mutual success plan with milestones, adoption measures, owners, and a regular review cadence. Describe how you would handle a customer with declining product adoption. I would review usage data, recent support themes, stakeholder changes, and the customer’s original goals to identify likely barriers. I would then meet with the customer to validate the findings, agree on a targeted enablement and configuration plan, assign owners, and monitor progress against defined adoption milestones. How do you make Quarterly Business Reviews valuable for executives? I focus the QBR on outcomes rather than product activity, connecting usage and program performance to the customer’s stated priorities. I present realized value, risks, benchmark-relevant insights, strategic recommendations, and a concise action plan for the next quarter. How do you coordinate internal teams when an enterprise account has an urgent issue? I establish a clear issue statement, business impact, customer expectations, accountable owners, and a communication cadence. I keep the customer informed with factual updates while coordinating support, implementation, product, and leadership teams toward resolution and a documented follow-up plan. What is your approach to identifying expansion opportunities without damaging customer trust? I treat expansion as a consequence of demonstrated value, not as a standalone sales motion. After understanding the customer’s evolving objectives and adoption maturity, I introduce relevant capabilities only when they solve a validated need and have a clear path to measurable outcomes. Opportunity details ## About this role. Do work that matters.   At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.     Our core values drive us in our important mission of keeping people safe & informed: * We’re humans not robots * Customers always come first * We work better together * Simplicity is our strength * Our reputation is priceless * Hard work pays off     Our Enterprise Customer Success Manager, takes ownership of AlertMedia’s customer relationships, which we value above all else. They focus on Enterprise accounts to provide the highest level of strategic partnership. Working closely with our Implementation Team, Customer Support, Marketing, and Sales Teams, they are responsible for executing strategic guidance, driving adoption, conducting effective Quarterly Business Reviews, supporting customer health, retention, and growth. Enterprise CSMs approach each relationship with a “partnership” mentality and employ a consultative and tailored approach to ensure each customer successfully meets their goals.      Who you are:    You are an accomplished Customer Success Manager with proven success working with Enterprise customers. You think strategically to drive adoption, retain, and expand your accounts. You are a thought leader in managing Enterprise accounts and enjoy working with your colleagues to develop innovative strategies. You enjoy a proactive and thoughtful 1×1 approach to Customer Success and value a “we’re all in this together” mentality.     What you get to every day:   * Build strong relationships with our customers in the enterprise category   * Evaluate risk management for each customer and proactively strive for value propositions and utilize best practices to drive retention   * Align with the Customer Success organization and Expand Team to support initiatives to grow and expand existing accounts through adoption, cross-sell, and upsell opportunities    * Manage a series of personal touchpoints and to drive ongoing customer experiences   * Conduct effective Quarterly Business Reviews to highlight the customer’s realized value and communicate recommendations and new features   * Consult with customers to determine the best data automation option for their needs and be able to support configurations for matrixed organizations   * Own cross-functional coordination for your accounts, serving as the internal point of accountability when multiple teams are involved to ensure seamless execution for the customer * Maintain executive alignment and visibility on your accounts through proactive updates and timely escalation when warranted * Respond to all customer inquiries in a thoughtful and timely manner   * Keep track of new product developments and strategically inform/train customers on them    * Communicate desired software requirements to product management team in a cross-functional feedback loop   * Diligently manage Gainsight and Salesforce data to effectively manage your book of business   * Contribute to AlertMedia’s culture, values, and vision for the future     What you bring to the role:     * 3+ years’ experience as a Customer Success Manager    * 1-2+ years’ experience supporting Enterprise customers in a CSM role   * Emergency communications or risk response industry experience (nice to have) * Desire to work with demanding, multi-national customers   * Established CSM who is self-motivated and customer-focused   * Salesforce & excel required, Gainsight (nice to have)  * Outstanding verbal and written communication skills   * Strong listening skills with the ability to work with a variety of customer profiles     * Excellent project management skills with proven ability to prioritize     * Strong analytical, negotiation, and creative problem-solving skills    * Proven ability to work with all members of our team (business development, software development, and product management)    * The desire and ability to learn and be coached     Why you’ll love working at AlertMedia: * Competitive base salary + Company-wide bonus program * Generous and flexible time and parental leave policies * Health benefits – Medical, Dental, Vision and Life Insurance 100% paid for employees! * 401K with a generous company match * Amazing rewards and incentives – we love celebrating each other! * Commitment to community service with opportunities to give back * A Best Places to Work company 10 years in a row and numerous other awards * Access to brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails * Ongoing career development opportunities with our Learning and Development team About AlertMedia: AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including DHL, JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries. We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We’d love to get to know you better and share how we serve our amazing customers. For more information, please visit [www.alertmedia.com](http://www.alertmedia.com/). Come join us in our mission to save lives and minimize loss through effective communication. AlertMedia does not currently sponsor applicants for work visas. By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – [https://www.alertmedia.com/legal/privacy-policy/](https://www.alertmedia.com/legal/privacy-policy/) Show more [Apply now >](https://jobicy.com/jobs/158230-enterprise-customer-success-manager-11.md) > Annual salary information is not provided for this position. 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