[All remote jobs](https://jobicy.com/jobs.md)[![Twilio logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/WRILS-201023175858-722503.jpg)](https://jobicy.com/company/twilio.md)[Twilio](https://jobicy.com/company/twilio.md) # Developer Success Engineer Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/twilio.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 116,960–171,900 / yrDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceOpen levelPublished31 Oct 2026Apply before30 Nov 2026Listing views40Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Twilio is hiring a Developer Success Engineer to combine hands-on software engineering with customer-facing technical support for Stytch and Twilio products. The role involves debugging customer integrations, SDKs, and libraries; resolving complex root-cause issues; improving documentation; and delivering small, tested code fixes and features. Candidates need at least two years of programming experience, strong API and web-services knowledge, and the ability to communicate effectively with developers and internal product teams. Familiarity with authentication technologies such as SAML, OAuth, MFA, and identity providers is preferred. The position is US-remote, aligned to East Coast business hours, and includes an on-call rotation with occasional travel. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a technically demanding customer-facing engineering role requiring independent diagnosis of unfamiliar integrations and the ability to safely modify production code. The on-call rotation, customer impact, and cross-functional feedback loop add operational complexity. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$144,430US market range (per year)$105k–$165k0$181.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses location-dependent estimated US annual pay ranges from $116,960 to $171,900. The annual cadence is inferred from the compensation scale and full-time US professional role context, rather than explicitly stated. A reasonable estimated US market range for a Developer Success Engineer with customer-facing debugging and software engineering responsibilities is $105,000–$165,000 per year. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical troubleshooting](https://jobicy.com/jobs?search_keywords=Technical%20troubleshooting.md)[Software debugging](https://jobicy.com/jobs?search_keywords=Software%20debugging.md)[API integration](https://jobicy.com/jobs?search_keywords=API%20integration.md)[Web services](https://jobicy.com/jobs?search_keywords=Web%20services.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Customer-facing technical support](https://jobicy.com/jobs?search_keywords=Customer-facing%20technical%20support.md)[SDK support](https://jobicy.com/jobs?search_keywords=SDK%20support.md)[Root cause analysis](https://jobicy.com/jobs?search_keywords=Root%20cause%20analysis.md)[Software development](https://jobicy.com/jobs?search_keywords=Software%20development.md)[Code review](https://jobicy.com/jobs?search_keywords=Code%20review.md)[Technical documentation](https://jobicy.com/jobs?search_keywords=Technical%20documentation.md)[OAuth](https://jobicy.com/jobs?search_keywords=OAuth.md)[SAML](https://jobicy.com/jobs?search_keywords=SAML.md)[Multi-factor authentication](https://jobicy.com/jobs?search_keywords=Multi-factor%20authentication.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md) Sample interview questionsHow would you investigate a customer report that their OAuth integration is failing intermittently?I would first gather timestamps, request and response details, redacted logs, affected environments, and reproduction steps. I would validate redirect URIs, token expiry and refresh behavior, scopes, client configuration, and any network or rate-limit signals, then reproduce the issue in a safe environment. I would communicate findings and workarounds clearly while documenting the root cause and implementing or escalating a durable fix. Describe how you would debug an issue in a customer SDK integration when you cannot directly access the customer's codebase. I would request a minimal reproducible example, SDK and runtime versions, sanitized error output, and a sequence of API calls. I would compare the behavior against documentation and a known-good sample, inspect relevant SDK code or changelogs, and isolate whether the issue is configuration, usage, SDK behavior, or an API-side defect. I would provide an actionable fix and capture recurring findings for documentation or product improvements. How do you balance responding quickly to a customer with conducting a thorough root-cause investigation? I acknowledge the issue quickly, establish impact and urgency, and provide safe immediate mitigations where possible. In parallel, I set expectations for the investigation, share concise progress updates, and avoid claiming a root cause before evidence supports it. After resolution, I summarize the cause, remediation, and preventive actions for both the customer and internal teams. What practices do you use when shipping a small fix in an unfamiliar production codebase? I begin by understanding the relevant execution path, existing tests, ownership, and deployment process. I keep the change narrowly scoped, add or update tests that reproduce the defect, seek appropriate review, and verify observability and rollback options before release. After deployment, I monitor the relevant metrics and confirm the customer scenario is resolved. How would you turn repeated customer questions into an improvement for the product organization? I would identify patterns across tickets and conversations, quantify frequency and customer impact, and capture representative examples. I would propose a clear recommendation, such as updated documentation, an SDK enhancement, improved error messaging, or a product change, with expected benefit and implementation considerations. I would then close the loop by communicating outcomes to customers and ensuring the internal knowledge base reflects the solution. Opportunity details ## About this role. Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to[hundreds of thousands of businesses](https://customers.twilio.com/)and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to [remote-first work](https://www.twilio.com/en-us/blog/open-work), and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Developer Success Engineer. About the job In this hybrid engineering and customer success role, you’ll work directly with developers that want to learn how Stytch works, help them design an implementation, and answer any questions they have along the way. Throughout that path you’ll also be serving as the voice of the customer within Stytch and closing the feedback loop by ensuring their insights make it back to our Product, Design, and Engineering teams – or implementing improvements yourself. As the team grows, you’ll have more opportunities to contribute new features to Stytch and Twilio products through code. Responsibilities In this role, you’ll: * Build new features and fix bugs in Stytch and Twilio products. * Serve as a technical resource for customers when they have questions about our product. * Improve documentation and processes for internal and external stakeholders. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: * A genuine drive to understand customer needs and concerns. * Troubleshooting — Deep curiosity, grit, and tenacity to dig into tough technical issues and track down root causes. * Hands-on programming experience in a major language, with 2+ years writing code to build, debug, or automate, in a support, solutions, or software engineering role. * Ability to debug others’ code (customer integrations, SDKs, open-source libraries) and ship small, well-tested fixes in an existing codebase. * Familiarity with modern web services and APIs. * Demonstrated ability to communicate credibly and effectively at all levels. Desired: * Experience with authentication protocols (SAML/OAuth), MFA, IdP. * Prior experience in a customer-facing technical role, such as technical support, solutions engineering, field engineering, etc. * Direct experience working on a dedicated software development or product team. Location This role will be remote and must be willing to work East Coast business hours. Schedule Ability to work non-standard, on-call rotation weekend and holiday hours. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960 – $146,200 * Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 – $154,700. * Based in the San Francisco Bay area, California: $137,520 – $171,900. * This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until January 2nd, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call [Twilio Magic](https://www.twilio.com/company/values). Additionally, we empower employees to build [positive change in their communities](https://twilio.org/support-and-resources/impact-fund) by supporting their volunteering and donation efforts. So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, [please consider other open positions.](https://www.twilio.com/company/jobs#open-positions) . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @[twilio.com](http://twilio.com) email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. 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