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# Customer Success Engineer

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[Apply for this job](#job-application)[View company](https://jobicy.com/company/roboflow.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished1 Nov 2026Apply before1 Dec 2026Listing views47Application actions1Application toolkit

## Make your next move.

Prepare your resume, explore your fit, and draft a cover letter for this opportunity.

AI Summary

## The role, at a glance.

Roboflow is seeking a Customer Success Engineer to help self-serve and corporate users adopt its computer-vision platform successfully. The role combines technical customer education, webinars, workshops, structured one-to-one enablement, and reusable content development. The engineer will teach dataset management, annotation, model training, evaluation, inference, and platform workflows while turning recurring customer friction into scalable programs. This early function-building hire will collaborate closely with Support, Product, Sales, and Field Engineering and work with US daytime meeting schedules. The position supports remote work in the US but includes required in-person onboarding in New York or San Francisco.

## Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

### Job Complexity

4/5EasyHard

### Pace & Pressure

4/5RelaxedFast-paced

### Autonomy Level

5/5GuidedFull ownership

### Communication Load

5/5IndependentCollaborative

AI insightThis is a technically demanding customer-facing role requiring practical computer-vision and ML knowledge alongside strong teaching and program-design ability. The early-stage nature of the function also requires independently creating scalable enablement practices rather than following a mature playbook.

## Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job median (per year)Market rate$130,000US market range (per year)$105k–$160k0$176k

AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary range is disclosed. The annual USD figures are estimated for a US-based Customer Success Engineer with computer-vision, Python, technical training, and SaaS enablement responsibilities; the yearly period is inferred from the full-time US professional role.

## Core skills

Skills and capabilities most closely associated with this opportunity.

[Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Technical Enablement](https://jobicy.com/jobs?search_keywords=Technical%20Enablement.md)[Computer Vision](https://jobicy.com/jobs?search_keywords=Computer%20Vision.md)[Machine Learning](https://jobicy.com/jobs?search_keywords=Machine%20Learning.md)[Python](https://jobicy.com/jobs?search_keywords=Python.md)[API Integration](https://jobicy.com/jobs?search_keywords=API%20Integration.md)[Model Evaluation](https://jobicy.com/jobs?search_keywords=Model%20Evaluation.md)[Dataset Management](https://jobicy.com/jobs?search_keywords=Dataset%20Management.md)[Data Annotation](https://jobicy.com/jobs?search_keywords=Data%20Annotation.md)[Technical Training](https://jobicy.com/jobs?search_keywords=Technical%20Training.md)[Webinars](https://jobicy.com/jobs?search_keywords=Webinars.md)[Technical Documentation](https://jobicy.com/jobs?search_keywords=Technical%20Documentation.md)[Customer Education](https://jobicy.com/jobs?search_keywords=Customer%20Education.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[Product Analytics](https://jobicy.com/jobs?search_keywords=Product%20Analytics.md)

Sample interview questionsHow would you explain precision, recall, and confidence thresholds to a customer who is new to computer vision?I would begin with the customer's use case and define success in practical terms, such as avoiding missed safety hazards versus reducing false alerts. I would then use a small visual example to show how precision measures the reliability of detections, recall measures how many relevant objects are found, and a confidence threshold balances the two. Finally, I would guide the customer through reviewing evaluation results and testing threshold changes on representative data.

Describe how you would turn repeated customer questions into a scalable enablement program.

I would collect examples from support conversations, webinar questions, and product telemetry to validate the pattern and identify the customer segment affected. I would define the learning objective, create the most appropriate asset or program such as a guide, video, workshop, or onboarding journey, and pilot it with a small cohort. I would measure participation, activation, and follow-up support demand, then iterate based on outcomes.

A customer says their model performs poorly in production despite strong training metrics. How would you troubleshoot with them?

I would compare production inputs with the training and validation data to identify distribution shifts, annotation inconsistencies, underrepresented cases, or deployment preprocessing differences. I would review confusion matrices, confidence distributions, and concrete false-positive and false-negative examples. I would then recommend a prioritized plan, such as collecting edge cases, improving annotations, creating a new dataset version, and re-evaluating the model against realistic production scenarios.

How would you balance one-to-one customer enablement with creating reusable educational content?

I would use structured, time-bound sessions for customers with qualifying needs while documenting recurring questions and effective explanations as I go. Repeated themes would be converted into reusable assets and incorporated into webinars or learning journeys. This approach protects customer quality in the short term while steadily reducing repeated demand and increasing self-service success.

How would you measure whether a technical webinar or onboarding program is effective?

I would measure registration and attendance alongside engagement signals such as questions, completion, content usage, and follow-up feedback. More importantly, I would connect the program to product outcomes such as activation, successful completion of core workflows, feature adoption, and reduced repeat support requests. I would compare results across customer cohorts and use the findings to improve program content, format, and targeting.

Opportunity details

## About this role.

### Who We Are

### Our mission is to make the world programmable. Sight is one of the key ways we understand the world, and soon this will be true for the software we use, too.

### We’re building the tools, community, and resources needed to make the world programmable with artificial intelligence. Roboflow simplifies building and using computer vision models. Today, over 1M+ developers, including those from half the Fortune 100, use Roboflow’s machine learning open source and hosted tools. That includes counting cells to accelerate cancer research, improving construction site safety, digitizing floor plans, preserving coral reef populations, guiding drone flight, and much more.

### Roboflow is supported by great customers and investors, having raised over 63 million from Y Combinator, Google Ventures, Craft Ventures, Sam Altman, Lachy Groom, amongst other leading software investors.

### Roboflowers are passionate builders who value ownership, accountability, and a bias toward action. We’re curious, hands-on with new tech, and prefer showing our work over talking about it. Many of us have a founder mindset and thrive in our high-autonomy environment.

### Who You Are

You are technically curious, customer-focused, and get satisfaction from helping people become capable and confident users of complex technology. You may come from Customer Success, technical enablement, Developer Relations, Support, Solutions Engineering, or another customer-facing technical role.

You enjoy understanding why customers struggle with a product and turning those insights into better ways of teaching thousands of customers — not simply solving the same problem repeatedly.

You are comfortable teaching technical concepts live, creating clear educational content, and guiding customers through unfamiliar workflows. You know when to demonstrate, when to advise, and importantly when to let the customer drive the keyboard.

You look for patterns. If several customers ask the same question, your instinct is not simply to answer it again; it is to create the guide, video, workshop, workflow, or program that means the next customer can answer it themselves.

Empathetic to customer needs and the importance of communicating in remote relationships, you can provide clear and prescriptive guidance while maintaining the boundaries required for a scalable self-service customer experience.

Many Roboflowers have used our tools before joining. One of the best ways to stand out amongst other applicants is to write about something you have built with Roboflow or contribute to one of our open source projects.

We are hiring Customer Success Engineers to help our self-serve and Corporate customers become successful, independent users of Roboflow. You will have direct input on the evolution of this role, the Customer Success Engineering function, and how Roboflow enables an increasingly large community of computer vision practitioners.

If you enjoy teaching technical concepts, building programs and content, and finding scalable ways to help customers succeed, let’s have a chat.

### What You’ll Do

Roboflow’s product-led growth customers are building an enormous variety of computer vision applications. Customer Success powers up those customers with the technical knowledge, best practices, and structured enablement they need to expand how they use Roboflow and confidently progress from experimentation into production.

The function operates through two complementary enablement models:

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Scalable enablement — recurring webinars, onboarding sessions, technical workshops, clinics, office hours, learning journeys, and reusable educational content designed to help large numbers of self-serve customers progress independently.

*

Targeted 1:1 enablement — structured, time-bound delivery of the Targeted Enablement Option Pack for qualifying Corporate customers who need additional guidance through core Roboflow functionality.

The objective isn’t to do the customer’s work for them; it is to remove educational friction and give customers the knowledge, tools, and confidence to progress independently.

You will teach customers how to work effectively with datasets, annotations, model training and evaluation, and the wider Roboflow platform. Just as importantly, you will identify recurring points of friction and turn them into programs and reusable assets that can benefit hundreds or thousands of future customers.

### Role And Responsibilities

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Develop, deliver, and continually improve technical enablement programs for Roboflow’s self-serve customer base, covering platform onboarding, annotation strategy and quality, dataset management, model training and evaluation, workflows and deployments and workspace administration

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Host bi-weekly webinars, technical workshops, office hours, and other live educational sessions

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Develop learning journeys that guide customers towards increasingly sophisticated use of Roboflow technology

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Deliver Roboflow’s structured 1:1 Targeted Enablement Option Pack for qualifying customers

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Create reusable technical enablement assets including documentation, videos, walkthroughs, recordings, and reference materials

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Identify recurring customer questions and turn them into scalable educational programs or assets

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Monitor customer activation and engagement signals to identify users and cohorts who may benefit from specific enablement programs

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Measure participation and effectiveness of enablement programs for continual improvement

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Collaborate with Product to identify and close recurring knowledge and usability gaps

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Stay current with the latest Roboflow product features, releases, workflows, and recommended best practices

Technical Proficiency

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Working knowledge of computer vision and machine learning, including datasets, annotation, model training, evaluation, and inference

*

Comfortable using Python and working with APIs, notebooks, and common developer tooling

*

Ability to become highly proficient across the Roboflow platform and demonstrate its workflows confidently to customers

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Understanding of model evaluation concepts including precision, recall, confidence thresholds, confusion matrices, and common causes of poor model performance

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Understanding of dataset quality, annotation strategy, dataset versioning, and approaches for identifying difficult or underrepresented examples

*

Ability to translate technical concepts into clear, practical guidance for users with varying levels of ML experience

Individual Skills

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Technical Teaching: Able to explain unfamiliar technical concepts clearly and adapt the explanation to the customer’s level of experience

*

Pattern Recognition: Recognize recurring questions and friction across customer interactions and identify opportunities to solve them systematically

*

Program Delivery: Methodical planning and delivery of structured 1:1 sessions, webinars, workshops, and other customer-facing technical programs

*

Content Creation: Able to create concise, technically accurate educational material across written, recorded, and live formats

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Workload Management: Manage multiple customers progressing through structured enablement while balancing program delivery and reusable content creation

*

Customer Communication: Communicate clearly and professionally before, during, and after enablement engagements, setting expectations around preparation, outcomes, and next steps

Bonus Skills

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Experience using the Roboflow platform or contributing to the Roboflow ecosystem

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Previous experience in Customer Success, technical enablement, Developer Relations, technical education, Solutions Engineering, or technical Support

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Experience creating technical educational content such as tutorials, videos, workshops, documentation, or developer courses

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Experience delivering webinars, workshops, technical demonstrations, or customer training

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Experience working with product-led growth or self-service SaaS customers

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Experience using product telemetry or customer activation data to inform customer engagement programs

### Who You’ll Be Working With

Our team of over 100 attracts talent like executives that wanted to return to building, founders with a 100M+ exit, Roboflow users turned team members, open source contributors, a cyclist who biked across the United States, prolific high school hackers, a CTO from 100+ engineering organization, amongst many exceptional others.

As an early Customer Success Engineer hire, you’ll work closely with Support & Success leadership and partner with Product, Sales, and Field Engineering. You won’t simply inherit an established playbook — you’ll help build the programs, content, tooling, and working practices that define Customer Success at Roboflow.

### Where You’ll Work

Roboflow is distributed across the US and Europe. We currently have Hubs in New York City, San Francisco and São Paulo (with plans to open more as we grow density in new cities). We provide opportunities (like team onsites in different cities) and resources (like a $4000/yr travel stipend) to work in person with other team members as much as you’d like, while also supporting remote team members. You can work from one of our Hubs (we offer a relocation bonus), work from home, work at co-working spaces, etc. We want you to work where you work best!

### When You’ll Work

Roboflow primarily operates during the daytime hours in the US and there are some synchronous meetings you’ll be expected to attend each week.

### What You’ll Receive

To determine your salary, we use a number of market and data-driven salary sources. We review all salaries every six months to ensure we stay in line with the market.

📈 In addition to our cash compensation, we offer generous perks and benefits. Below are some of the highlights:

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$4000/yr Travel Stipend to travel anywhere anytime to work alongside other Roboflowers

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$350/mo Productivity stipend to spend on things that make your work environment more productive, like high-speed internet at home or a co-working space

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Cover up to 100% of your health insurance costs for you and your partner or family

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Equity in the company so we are all invested in the future of computer vision

### 📅 Within one week, you will…

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Learn about computer vision, our product, company, customers, and vision

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Complete the core self-serve Roboflow journey from dataset creation through model training and inference

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Begin shadowing customer enablement and Support interactions to understand common customer friction

### 📅 Within one month, you will…

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Onboard in person with your manager (you’ll come to our NY or SF Hub!)

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Become familiar with the Customer Success Engineer function, Targeted Enablement Option Pack, and its scope boundaries

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Shadow and begin participating in Targeted Enablement sessions

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Compose your first Targeted Enablement Program

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Create or significantly improve your first reusable customer enablement artifact

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Participate in 1:many enablement webinars

### 📅 Within six months, you will…

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Independently own and deliver both recurring 1:many enablement programs and 1:1 Targeted Enablement engagements.

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Own and improve reusable educational content and enablement programs

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Identify recurring customer friction and turn those insights into improvements across Product, Support, and CSE

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Demonstrate measurable contribution to customer adoption and scalable reduction of repetitive enablement demand

### Not sure if this is you?

We want a diverse, global team with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, look into our Former Founders role. We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

### Learn More About Us

We are building a diverse Distributed team that is distributed across the globe. Roboflow is an equal opportunity workplace; we welcome people from all backgrounds, communities, and experiences.

We provide competitive compensation and stellar benefits to accelerate your personal and work life. Learn more about what it is like to work at Roboflow by reading these blog posts.

See our careers page for all open listings.

Show more

[Apply now >](https://jobicy.com/jobs/158286-customer-success-engineer-7.md)

>  Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md)

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