[All remote jobs](https://jobicy.com/jobs.md)[![Twilio logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/WRILS-201023175858-722503.jpg)](https://jobicy.com/company/twilio.md)[Twilio](https://jobicy.com/company/twilio.md) # Senior Solutions Engineer Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/twilio.md)ShareRemote from[UK](https://jobicy.com/job-region/uk.md)SalaryUndisclosedDepartment[Sales](https://jobicy.com/categories/seller.md)EmploymentFull TimeExperienceSeniorPublished1 Nov 2026Apply before1 Dec 2026Listing views36Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Twilio is hiring a Senior Solutions Engineer to lead technical pre-sales engagements for its Digital Sales Communications team. The role partners with Account Executives to qualify opportunities, conduct discovery, build solution architectures, deliver demonstrations, and support proof-of-concepts and RFPs. Candidates need strong customer-facing communication skills alongside hands-on knowledge of software development, REST APIs, and web or backend technologies. The position is remote for candidates based in the United Kingdom and includes approximately 10% travel for customer and team connection. Experience with cloud platforms, telecom, SIP, contact centers, security, and sales methodologies is advantageous. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis senior pre-sales role requires both credible technical depth and the ability to influence technical and nontechnical customer stakeholders. The engineer must independently navigate discovery, solution design, demonstrations, and time-sensitive sales cycles. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$150,000US market range (per year)$125k–$180k0$198.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. The yearly cadence is inferred from the senior full-time professional role; the displayed USD figures are estimated annual market compensation benchmarks, not verified Twilio compensation. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical pre-sales](https://jobicy.com/jobs?search_keywords=Technical%20pre-sales.md)[Solution architecture](https://jobicy.com/jobs?search_keywords=Solution%20architecture.md)[REST APIs](https://jobicy.com/jobs?search_keywords=REST%20APIs.md)[Customer discovery](https://jobicy.com/jobs?search_keywords=Customer%20discovery.md)[Product demonstrations](https://jobicy.com/jobs?search_keywords=Product%20demonstrations.md)[Proof of concept](https://jobicy.com/jobs?search_keywords=Proof%20of%20concept.md)[RFP responses](https://jobicy.com/jobs?search_keywords=RFP%20responses.md)[JavaScript](https://jobicy.com/jobs?search_keywords=JavaScript.md)[Node.js](https://jobicy.com/jobs?search_keywords=Node.js.md)[Python](https://jobicy.com/jobs?search_keywords=Python.md)[Cloud platforms](https://jobicy.com/jobs?search_keywords=Cloud%20platforms.md)[Sales enablement](https://jobicy.com/jobs?search_keywords=Sales%20enablement.md)[Technical presentations](https://jobicy.com/jobs?search_keywords=Technical%20presentations.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md) Sample interview questionsHow would you approach technical discovery with a customer evaluating a communications platform?I would begin by understanding the customer’s business objectives, user journeys, current architecture, integration constraints, compliance needs, and success measures. I would then validate stakeholders and decision criteria before mapping the highest-value use cases to an achievable technical solution. Describe how you would demonstrate a REST API product to both developers and business stakeholders. I would tailor the demonstration around a shared customer outcome, first explaining the business workflow and expected impact. I would then show the API integration, authentication, payloads, error handling, and a working user experience, while connecting each technical capability to the stakeholder’s goals. What makes a proof of concept successful in a pre-sales process? A successful proof of concept has documented scope, measurable acceptance criteria, a defined timeline, committed customer participants, and a clear path to production. I focus on validating the riskiest technical and business assumptions rather than trying to build every requested feature. How do you handle a customer objection that a proposed solution will be difficult to integrate? I would clarify the specific integration concern, such as development capacity, security review, legacy systems, or operational ownership. I would respond with an appropriate architecture, implementation plan, reusable examples, and realistic milestones, while being transparent about risks and dependencies. How have you contributed to scaling a solutions engineering organization? I create reusable demo assets, architecture patterns, discovery frameworks, and presentation materials that reduce repeated effort across opportunities. I also share lessons from customer engagements and coach peers on technical positioning and effective demonstration practices. Opportunity details ## About this role. Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to[hundreds of thousands of businesses](https://customers.twilio.com/)and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to [remote-first work](https://www.twilio.com/en-us/blog/open-work), and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join us as our next Senior Solutions Engineer on Twilio’s Digital Sales Communications team! About the job This position is needed to enable our customers to build the future of communications. The Senior Solutions Engineer is a critical part of the sales team focused on our Digital Sales segment. Twilio’s Senior Solutions Engineers are responsible for delivering the technical win and best product fit to our customers.They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions. Responsibilities In this role, you’ll: * Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions. * Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs. * Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges. * Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders. * Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success. * Take the initiative to identify and solve problems – both for the customer and within the organization as we grow. * Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * 5+ years of pre-sales experience selling complex, technical products or 3+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting. * Excellent communicator and presenter able to gain audience confidence. * An engaging storyteller – you can gain audience confidence and communicate complex topics to multiple levels of audience. * Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution. * Previous software development experience or working knowledge in one or more of the following areas: * Backend (Java, C#, Node.js, Python, PHP) * Web development (JavaScript, HTML/CSS, frontend frameworks – React, Vue.js, Angular) * Experience building with REST APIs * Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience. Desired: * Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture. * Previous experience in Telecom, SIP, Contact Center, or Security is a plus. * Experience with sales methodologies. Location This role will be remote AND based in the United Kingdom. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call [Twilio Magic](https://www.twilio.com/company/values). Additionally, we empower employees to build [positive change in their communities](https://twilio.org/support-and-resources/impact-fund) by supporting their volunteering and donation efforts. So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, [please consider other open positions.](https://www.twilio.com/company/jobs#open-positions) . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @[twilio.com](http://twilio.com) email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Show more [Apply now >](https://jobicy.com/jobs/158299-senior-solutions-engineer.md) > Annual salary information is not provided for this position. 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