[All remote jobs](https://jobicy.com/jobs.md)[![Twilio logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/WRILS-201023175858-722503.jpg)](https://jobicy.com/company/twilio.md)[Twilio](https://jobicy.com/company/twilio.md) # Solution Engineer Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/twilio.md)ShareRemote from[Australia](https://jobicy.com/job-region/australia.md), [Singapore](https://jobicy.com/job-region/singapore.md), [Japan](https://jobicy.com/job-region/japan.md)SalaryUndisclosedDepartment[Sales](https://jobicy.com/categories/seller.md)EmploymentFull TimeExperienceDirectorPublished1 Nov 2026Apply before1 Dec 2026Listing views24Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Twilio is hiring a remote Solutions Engineer to support its Communications APJ team from Australia, Singapore, or Japan. The role combines technical pre-sales, solution architecture, customer discovery, product demonstrations, proof-of-concepts, and RFP/RFI responses. The successful candidate will translate customer engagement requirements into scalable cloud, cPaaS, AI, voice, messaging, and workflow solutions. This customer-facing role requires executive-level storytelling, close partnership with Account Executives, and approximately 35% travel for customer and team engagement. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires both credible technical architecture skills and strong commercial influence across varied stakeholder levels, including C-suite audiences. Frequent discovery, tailored demonstrations, POCs, technical objection handling, and significant travel create a demanding, fast-moving pre-sales environment. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$145,000US market range (per year)$125k–$170k0$187.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. Estimated US-market annual compensation for a Solutions Engineer with cloud, cPaaS, AI, and enterprise pre-sales responsibilities is approximately $125,000–$170,000 USD, with an estimated midpoint of $145,000 USD; this is an AI estimate rather than employer-provided compensation. ## Core skills Skills and capabilities most closely associated with this opportunity. [Solution Engineering](https://jobicy.com/jobs?search_keywords=Solution%20Engineering.md)[Pre-sales](https://jobicy.com/jobs?search_keywords=Pre-sales.md)[Cloud Computing](https://jobicy.com/jobs?search_keywords=Cloud%20Computing.md)[CPaaS](https://jobicy.com/jobs?search_keywords=CPaaS.md)[Artificial Intelligence](https://jobicy.com/jobs?search_keywords=Artificial%20Intelligence.md)[Solution Architecture](https://jobicy.com/jobs?search_keywords=Solution%20Architecture.md)[Customer Discovery](https://jobicy.com/jobs?search_keywords=Customer%20Discovery.md)[Technical Demonstrations](https://jobicy.com/jobs?search_keywords=Technical%20Demonstrations.md)[Proof of Concept](https://jobicy.com/jobs?search_keywords=Proof%20of%20Concept.md)[RFP Response](https://jobicy.com/jobs?search_keywords=RFP%20Response.md)[Executive Presentations](https://jobicy.com/jobs?search_keywords=Executive%20Presentations.md)[Voice Communications](https://jobicy.com/jobs?search_keywords=Voice%20Communications.md)[Messaging Platforms](https://jobicy.com/jobs?search_keywords=Messaging%20Platforms.md)[Sales Support](https://jobicy.com/jobs?search_keywords=Sales%20Support.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md) Sample interview questionsHow would you run a discovery session for a customer evaluating a new communications platform?I would begin by aligning on business outcomes, current customer journeys, stakeholders, success measures, timeline, and constraints. I would then map the existing architecture and identify technical, operational, and experience gaps before summarizing priorities and proposing a phased solution approach. How do you tailor a product demonstration for both executive and technical audiences? I start with the audience's desired outcomes. For executives, I emphasize customer impact, business value, risk, and time to value; for technical stakeholders, I show architecture, integration paths, security considerations, APIs, and implementation trade-offs. Describe your approach to creating a proof of concept for an enterprise prospect. I define a narrow, measurable hypothesis tied to the customer's most important use case. I agree on scope, owners, data and integration requirements, acceptance criteria, and timeline, then demonstrate results and document a pragmatic path to production. How would you respond to a technical objection about adopting AI in customer communications? I would clarify the specific concern, such as reliability, privacy, brand control, escalation, or integration complexity. I would address it with an architecture that includes governance, human handoff, monitoring, testing, and clear controls while showing how the solution supports measurable customer and business outcomes. How do you partner effectively with an Account Executive during a complex sales cycle? I align early on account strategy, stakeholder mapping, qualification criteria, next steps, and the division of responsibilities. I provide technical leadership in discovery and validation while ensuring the solution narrative remains connected to the commercial case and the customer's decision process. Opportunity details ## About this role. Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to[hundreds of thousands of businesses](https://customers.twilio.com/)and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to [remote-first work](https://www.twilio.com/en-us/blog/open-work), and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Solutions Engineer for our Twilio Communications APJ team. About the job ### The Twilio Solutions Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers. ### This role sits at the intersection of communications, AI, and experience design. You will help customers across APJ — design and build next-generation customer engagement experiences powered by Twilio’s Customer Engagement Platform. These experiences increasingly blend voice, messaging, autonomous and human-assisted agents, and intelligent workflows to create interactions that feel natural, trusted, and brand-aligned. ### As a Solutions Engineer, you lead the technical and experiential win: shaping how customers think about conversations, designing intelligent flows, prototyping solutions, and translating business intent into scalable architectures. You will guide customers not just on what to build with Twilio, but how those experiences should behave when humans and AI work together. Responsibilities In this role, you’ll: * Discovery & Scoping: Lead client discovery sessions to identify business challenges, goals, and core value drivers. * Solution Design: Translate complex customer requirements into high-level future-state architecture and implementation roadmaps. * Product Demonstrations: Deliver customized software demos, presentations, and proof-of-concepts (POCs) for audiences ranging from front-line staff to C-level executives. * Sales Support: Address technical objections, respond to RFPs/RFIs, and partner closely with Account Executives to accelerate deal closures. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * Technical Knowledge: Understanding of cloud computing, cPaaS, AI. * Soft Skills: Exceptional public speaking, storytelling, interpersonal, and consensus-building capabilities. * Curious of technology and willingness to learn new technology Location This role will be remotely based in Australia/Singapore/Japan Travel ### We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call [Twilio Magic](https://www.twilio.com/company/values). Additionally, we empower employees to build [positive change in their communities](https://twilio.org/support-and-resources/impact-fund) by supporting their volunteering and donation efforts. So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, [please consider other open positions.](https://www.twilio.com/company/jobs#open-positions) . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @[twilio.com](http://twilio.com) email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Show more [Apply now >](https://jobicy.com/jobs/158305-solution-engineer.md) > Annual salary information is not provided for this position. 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