[All remote jobs](https://jobicy.com/jobs.md)[![GitLab logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/12/WRILS-201207055737-109952.jpg)](https://jobicy.com/company/gitlab.md)[GitLab](https://jobicy.com/company/gitlab.md) # Senior Customer Success Architect, CEUR Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/gitlab.md)ShareRemote from[Germany](https://jobicy.com/job-region/germany.md), [Austria](https://jobicy.com/job-region/austria.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished1 Nov 2026Apply before1 Dec 2026Listing views29Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. GitLab is seeking a Senior Customer Success Architect to provide hands-on technical enablement and strategic customer guidance for DevSecOps platform adoption. The role owns a portfolio of customers, translating desired business outcomes into adoption plans, success metrics, retention, and growth. It requires strong knowledge of Git, CI/CD, software delivery lifecycles, and DevSecOps, alongside post-sales customer success and escalation-management experience. The successful candidate will act as a liaison across Support, Product, Engineering, Sales, and Services and must be fluent in German. This is a remote full-time role available in Austria or Germany. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, customer-facing technical role that combines DevSecOps expertise with ownership of adoption, escalations, and strategic business outcomes. It requires independently managing complex stakeholders while coordinating effectively across several internal teams. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$120,000US market range (per year)$95k–$145k0$159.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. The yearly cadence and USD estimates are inferred for a senior technical customer-success position supporting enterprise DevSecOps customers in Austria and Germany; they are planning estimates rather than verified compensation data. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[DevSecOps](https://jobicy.com/jobs?search_keywords=DevSecOps.md)[Git](https://jobicy.com/jobs?search_keywords=Git.md)[CI/CD](https://jobicy.com/jobs?search_keywords=CICD.md)[Continuous Deployment](https://jobicy.com/jobs?search_keywords=Continuous%20Deployment.md)[Software Development Lifecycle](https://jobicy.com/jobs?search_keywords=Software%20Development%20Lifecycle.md)[Customer Adoption](https://jobicy.com/jobs?search_keywords=Customer%20Adoption.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Technical Enablement](https://jobicy.com/jobs?search_keywords=Technical%20Enablement.md)[Customer Success Planning](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Planning.md)[Escalation Management](https://jobicy.com/jobs?search_keywords=Escalation%20Management.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[Project Management](https://jobicy.com/jobs?search_keywords=Project%20Management.md)[German Language Proficiency](https://jobicy.com/jobs?search_keywords=German%20Language%20Proficiency.md)[Business Outcomes](https://jobicy.com/jobs?search_keywords=Business%20Outcomes.md) Sample interview questionsHow would you turn a customer's desired business outcome into an actionable customer success plan?I would first validate the desired outcome with executive and technical stakeholders, establish a measurable baseline, and identify the adoption behaviors required to reach the goal. I would then define milestones, owners, risks, KPIs, and a regular review cadence, adjusting the plan based on usage data and stakeholder feedback. Describe how you would guide a customer that is underusing GitLab's CI/CD and security capabilities. I would assess the current delivery workflow, maturity level, and technical blockers through discovery sessions and platform data. From there, I would recommend a phased enablement plan covering pipeline standardization, automated testing, security scanning, training, and success metrics tied to deployment speed, quality, and risk reduction. How do you handle a high-priority customer escalation involving a product issue? I establish the business impact, technical symptoms, stakeholders, and immediate mitigation options, then create a transparent communication cadence. I coordinate the appropriate Support, Product, and Engineering teams, document decisions and ownership, and continue to manage expectations until resolution and a post-incident follow-up are complete. What metrics would you use to assess customer health and adoption for a DevSecOps platform? I would use a combination of product usage, active users, pipeline activity, feature adoption, time to value, support trends, stakeholder engagement, renewal risk, and progress against agreed business outcomes. The exact metrics should reflect the customer's maturity stage and strategic objectives rather than relying on usage volume alone. How would you build trust with both technical practitioners and executive sponsors? With practitioners, I would provide credible technical guidance, practical best practices, and clear follow-through on issues. With executives, I would connect adoption progress to measurable business outcomes such as developer efficiency, delivery velocity, security posture, and operational risk, communicating concisely and consistently. Opportunity details ## About this role. GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. [Co-create the future with us](https://www.youtube.com/watch?v=OuZIb5zszQI) as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. The CSA role is a pivotal addition to our customer success team, focusing on building strong, consultative relationships with our key customers. Our CSAs will serve as trusted advisors, leveraging their deep understanding of DevSecOps best practices, industry trends and our software capabilities to help customers navigate complex challenges and achieve their desired outcomes. Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. [CSM handbook](https://handbook.gitlab.com/handbook/customer-success/csm/). What You’ll Do * Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives * Know the GitLab platform, our more common best practices, and use cases in order to guide the customer * Understand the customer journey and be able to guide them on future adoption * Act as the GitLab liaison for GitLab questions, issues, or escalations. Work with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed * Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction * Remain knowledgeable and up-to-date on GitLab releases * Provide immediate onboarding activities * Work with assigned customers to build Customer Success Plans, establishing critical goals, or other key performance indicators and aid the customer in achieving their goals * Program manage account escalations Provide insights with respect to the availability and applicability of new features in GitLab as relevant * Support GitLab Services in identifying and recommending training opportunities What You’ll Bring * Understanding of Git and typical branching strategies * Knowledge of software development lifecycle and development pipeline * Understanding of continuous integration, continuous deployment, DevSecOps * Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention * Experience partnering with customers to define and achieve business outcomes * Familiarity working with customers of sizes relevant to the assigned segment * Exceptional verbal, written, organizational, presentation, and communications skills * Detailed oriented and analytical Strong team player but self-starter * Project management experience & skills * Strong technical, analytic, and problem-solving skills * Alignment with our values, and willingness to work in accordance with those values * Ability to travel if needed and comply with the company’s travel policy * Demonstrated progressive experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions * Fluent German About the team The Customer Success Architect (CSA) team focuses on hands-on technical enablement, adoption, utilization and maturity – while maintaining strong customer relationships and business alignment. ### How GitLab Supports Full-Time Employees * [Benefits to support your health, finances, and well-being](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/) * [Flexible Paid Time Off](https://handbook.gitlab.com/handbook/people-group/time-off-and-absence/time-off-types/#flexible-paid-time-off-pto) * [Team Member Resource Groups](https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/) * [Equity Compensation & Employee Stock Purchase Plan](https://handbook.gitlab.com/handbook/total-rewards/stock-options/) * [Growth and Development Fund](https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/) * [Parental Leave](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave) Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from [underrepresented groups](https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups) are less likely to apply to a job unless they meet every single qualification. If you’re excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our [Recruitment Privacy Policy.](https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/) Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also [GitLab’s EEO Policy](https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy) and [EEO is the Law](https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices). If you have a disability or special need that requires [accommodation](https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation), please let us know during the [recruiting process](https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process). Show more [Apply now >](https://jobicy.com/jobs/158353-senior-customer-success-architect-ceur.md) > Annual salary information is not provided for this position. 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