[All remote jobs](https://jobicy.com/jobs.md)[![Submittable logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/01/fb2fe80b022541b590972867c58ae74b.jpeg)](https://jobicy.com/company/submittable.md)[Submittable](https://jobicy.com/company/submittable.md) # Customer Success Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/submittable.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 70k–80k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished1 Nov 2026Apply before1 Dec 2026Listing views63Application actions5Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Submittable is seeking a Customer Success Manager to serve as the primary strategic contact for an assigned portfolio of B2B SaaS clients. The role centers on building trusted-advisor relationships, creating tailored success plans, leading business reviews, and driving program growth and retention. The manager will coordinate with Account Executives and Technical Support, identify expansion opportunities, and maintain accurate Salesforce records. Candidates need at least three years of B2B SaaS sales, customer success, or account-management experience, along with strong stakeholder communication and prioritization skills. This is a remote, full-time role open to work-authorized candidates in the United States, subject to specified state exclusions. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires independently managing multiple client relationships, translating product capabilities into business value, and balancing retention with expansion opportunities. Complexity is moderate because it involves cross-functional coordination and potentially complex government or university procurement processes. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$75,000US market range (per year)$70k–$95k0$104.50k AI insightThe employer explicitly lists a base salary range of $70,000–$80,000 USD per year, with a midpoint of $75,000. Variable compensation is also offered on an 80/20 base-to-variable split, producing stated on-target earnings of $87,500–$100,000; the displayed salary range reflects base pay rather than OTE. Estimated US market base pay for a Customer Success Manager with the stated experience is approximately $70,000–$95,000 annually. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Management.md)[B2B SaaS](https://jobicy.com/jobs?search_keywords=B2B%20SaaS.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Client Relationship Management](https://jobicy.com/jobs?search_keywords=Client%20Relationship%20Management.md)[Success Planning](https://jobicy.com/jobs?search_keywords=Success%20Planning.md)[Business Reviews](https://jobicy.com/jobs?search_keywords=Business%20Reviews.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[CRM Management](https://jobicy.com/jobs?search_keywords=CRM%20Management.md)[Stakeholder Communication](https://jobicy.com/jobs?search_keywords=Stakeholder%20Communication.md)[Account Expansion](https://jobicy.com/jobs?search_keywords=Account%20Expansion.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md)[Technical Product Communication](https://jobicy.com/jobs?search_keywords=Technical%20Product%20Communication.md)[Client Retention](https://jobicy.com/jobs?search_keywords=Client%20Retention.md)[Procurement Support](https://jobicy.com/jobs?search_keywords=Procurement%20Support.md) Sample interview questionsHow would you create a success plan for a newly assigned client?I would begin by reviewing the account history, stakeholder map, usage data, goals, and open issues. In an early discovery session, I would confirm the client's desired outcomes, define measurable milestones, identify risks, and document owners and timelines. I would then align the plan to Submittable capabilities and revisit it during regular business reviews. Describe how you identify an expansion opportunity without compromising trust with a client. I focus first on the client's objectives and adoption gaps rather than leading with a product pitch. If a feature, service, or additional instance clearly addresses a documented need, I explain the expected value and partner with the Account Executive on a consultative recommendation. This keeps the conversation outcome-focused and preserves trust. How do you manage competing priorities across multiple customer accounts? I prioritize work based on customer impact, renewal or growth risk, urgency, and agreed commitments. I use a structured CRM workflow and account plans to track next steps, deadlines, and stakeholders, while communicating early if priorities need to be adjusted. I also reserve time for proactive outreach so urgent requests do not displace strategic customer management. How would you explain a technical product limitation to a nontechnical executive stakeholder? I would avoid jargon and clearly state what the product can and cannot do in relation to the stakeholder's goal. I would explain the business impact, offer any workable alternatives, and set realistic expectations for next steps. If needed, I would involve Technical Support or product specialists to ensure the guidance is accurate. What would you do if a business review revealed low adoption and unclear customer value? I would use the review to understand the underlying causes, such as implementation gaps, changing priorities, training needs, or missing stakeholder alignment. I would propose a focused recovery plan with specific adoption goals, enablement actions, owners, and review dates. I would document the risk in Salesforce and coordinate internally where product, support, or executive involvement could improve outcomes. Opportunity details ## About this role. At Submittable, we are transforming how organizations create social impact. Our platform empowers thousands of mission-driven organizations, from nonprofits to government entities, to make a difference in their communities and beyond. In 2024, our innovative software helped organizations worldwide run 30,000 programs, welcomed 1.2 million applicants, and facilitated the distribution of more than $10 billion in funding through our products on behalf of our clients. We are on a mission to help organizations accelerate their impact, so we are proud to partner with organizations focused on Equity & Social Justice, Children & Education, Creative & Arts, Health & Wellness, Economic Justice & Opportunity, and Environment & Climate. At Submittable, technology and purpose converge, offering a unique opportunity to contribute to meaningful change. About the role The Customer Success Manager is the primary point of contact for an assigned group of Submittable clients, building trusted advisor partnerships that connect Submittable’s value to each client’s business goals. The role builds tailored Success Plans, leads regular Business Reviews, and helps clients grow their programs on the platform. The Customer Success Manager partners with Account Executives, Technical Support, and other Submittable teams to resolve client needs and identify opportunities for expansion. Key responsibilities * Build trusted advisor partnerships with assigned clients, aligning Submittable’s value to each client’s key and overarching business goals. * Serve as the primary point of contact for assigned clients, bringing in Submittable resources such as Account Executives or Technical Support as needed. * Build long-term business relationships by following through on commitments and responding to client needs promptly. * Evaluate client program priorities and create tailored Success Plans with clear goals and milestones, identifying barriers to program growth and recommending strategies based on client research and industry knowledge. * Schedule and conduct Business Reviews to track Success Plan progress and identify opportunities for additional gains as they arise. * Identify opportunities for Account Executives to expand Submittable’s footprint through new features, services, and instances. * Recommend improvements to Submittable’s business, products, and client approach based on client feedback. * Keep accurate, up-to-date client records in Salesforce. Skills & Competencies * 3+ years of experience in B2B SaaS sales, customer success, or account management. * Experience recognizing sales and expansion opportunities within existing client accounts. * Learns new software quickly and explains technical product functionality clearly to clients. * Communicates clearly in writing and in conversation with client stakeholders at all levels. * Organizes work across multiple accounts and competing priorities, meeting deadlines in a fast-paced, collaborative team environment. * Adjusts plans and approach as client needs and priorities change. * Keeps detailed, accurate records of client activity and commitments. * Experience using a CRM to manage client records; Salesforce experience preferred. * Experience supporting clients through complex procurement processes, such as those at government agencies or universities, preferred. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Compensation: The base salary range for this role is $70,000–$80,000 per year. The role also includes variable compensation, on an 80/20 base-to-variable split. At target performance, total on-target earnings (OTE) are $87,500–$100,000. The final base salary will depend on the candidate’s job-related experience, skills and qualifications. We are interested in every qualified candidate eligible to work in the United States; however, we cannot accommodate scholastic or employment visas at this time. In addition, we are not able to consider applicants who reside in the following states: Alaska, Delaware, Hawaii, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, Washington, West Virginia, and Wyoming. Fraudulent Recruitment Advisory: Submittable will NEVER request bank details, payment, or personal information during the hiring process, nor extend offers without an interview. All legitimate communications come from official [submittable.com](http://submittable.com) email addresses. If you receive suspicious outreach, please report it to [people@submittable.com](mailto:people@submittable.com). (Please do not submit applications, resumes, cover letters, or other candidacy materials to this email address. Emails of this nature will not be reviewed or considered.) ### Why Submittable? Joining Submittable means becoming part of a forward-thinking, mission-driven company that values innovation, collaboration, and growth. We empower organizations working for social good with technology that accelerates their work, amplifies their impact, and drives meaningful change. At Submittable, you’ll find a supportive, dynamic work environment where your contributions directly influence our success. If you thrive in a fast-paced, evolving environment and are excited to be part of a company dedicated to social impact, we invite you to apply! Benefits: We are proud to offer highly competitive benefits to our full-time employees, including: * Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts * 401(k) plan with employer match starting day one * Equity stock options to share in our success * Flexible hours, remote work options, and generous vacation and sick leave * Paid parental leave for mothers, fathers, and adoptive parents * Professional development stipends to support your career growth * Opportunities to participate in community outreach and volunteer programs * Monthly company-sponsored happy hours and gatherings to connect and unwind ### Our Commitment to Inclusion & Belonging At Submittable, we believe technology is a force for good, driving social impact and enabling corporate social responsibility on a global scale. To achieve this, we are committed to fostering a workplace that values inclusion and belonging as central pillars of our culture. We embrace the strength of our diverse community by creating a safe space where employees feel empowered to share ideas, celebrate unique experiences, and learn from one another. By prioritizing inclusion, we aim to build an environment where everyone can bring their authentic selves to work and make innovative contributions that enable our customers to tackle complex challenges and spread more good. As a globally used platform, we are dedicated to hiring and supporting employees who represent a range of backgrounds, experiences, and perspectives. This includes diversity in ethnicity, sexual orientation, gender, religion, ability, culture, and socioeconomic background. ### About Our Process Our goal is a fair, efficient, and thorough evaluation process that benefits you and our team and respects your time. As you can imagine, we have received a high volume of applications. Your willingness to participate in I.D. Verification and answer a few questions early allows us to move through the process more quickly. ### Let’s Talk About AI: Guidelines for using AI in our Hiring Process: At Submittable, we believe that Artificial Intelligence (AI) can be a powerful tool for good. We are committed to leveraging AI technologies responsibly, ensuring their use is equitable, fair and safe. To ensure fairness and accurate skill assessment, we do not allow the use of AI tools (including note takers, transcription tools, or recordings) during take home tests or interviews. If you have questions or need accommodations, please let us know. For additional information and guidance on using AI to prepare an interview at Submittable, please click[here](https://drive.google.com/file/d/1k1GtddJf6TsVbU9HiI2qn7xpPxeDGuGA/view?usp=sharing). ### We believe our approach streamlines the hiring process and respects your time by ensuring that every conversation is substantive and focused on your unique qualifications. We appreciate your cooperation and look forward to learning more about you. 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This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![GitLab logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/12/WRILS-201207055737-109952.jpg) GitLab Nov 1 New ### [Senior Customer Success Architect, CEUR](https://jobicy.com/jobs/158353-senior-customer-success-architect-ceur.md) GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. 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