[All remote jobs](https://jobicy.com/jobs.md)[![Binance logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/bc822f38-221.jpg)](https://jobicy.com/company/binance.md)[Binance](https://jobicy.com/company/binance.md) # Customer Service Representative (Portuguese/English) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/binance.md)ShareRemote from[Portugal](https://jobicy.com/job-region/portugal.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished2 Nov 2026Apply before2 Dec 2026Listing views62Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Binance is hiring a customer service representative to support cryptocurrency-exchange users through ticketing systems, live chat, email, and back-office workflows. The role involves resolving enquiries and complaints, documenting customer requests, assisting with identification approval processes, and escalating feedback to relevant teams. Candidates need strong communication, integrity, attention to detail, comfort with shifting schedules, and an interest in the crypto industry. Portuguese and English capability is indicated by the title, while the description additionally prefers Spanish plus another language. This is a fast-paced, customer-facing role where accurate and empathetic support is central to user trust. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe work requires careful handling of customer issues, complaints, and identity-related processes in a high-volume, always-on support environment. It does not require prior customer-service experience, but multilingual communication and sound judgement are important. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$45,000US market range (per year)$38k–$52k0$57.20k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer pay range is disclosed. The annual figures are estimated USD market compensation for a bilingual customer service representative in the stated analysis market; the yearly period is inferred from standard full-time role conventions. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer service](https://jobicy.com/jobs?search_keywords=Customer%20service.md)[Live chat support](https://jobicy.com/jobs?search_keywords=Live%20chat%20support.md)[Email support](https://jobicy.com/jobs?search_keywords=Email%20support.md)[Ticket management](https://jobicy.com/jobs?search_keywords=Ticket%20management.md)[Customer complaint resolution](https://jobicy.com/jobs?search_keywords=Customer%20complaint%20resolution.md)[Customer communication](https://jobicy.com/jobs?search_keywords=Customer%20communication.md)[Portuguese](https://jobicy.com/jobs?search_keywords=Portuguese.md)[English](https://jobicy.com/jobs?search_keywords=English.md)[Spanish](https://jobicy.com/jobs?search_keywords=Spanish.md)[Documentation](https://jobicy.com/jobs?search_keywords=Documentation.md)[Problem solving](https://jobicy.com/jobs?search_keywords=Problem%20solving.md)[Attention to detail](https://jobicy.com/jobs?search_keywords=Attention%20to%20detail.md)[Identity verification support](https://jobicy.com/jobs?search_keywords=Identity%20verification%20support.md)[Cryptocurrency industry knowledge](https://jobicy.com/jobs?search_keywords=Cryptocurrency%20industry%20knowledge.md)[Shift work](https://jobicy.com/jobs?search_keywords=Shift%20work.md) Sample interview questionsHow would you handle a customer who is frustrated because their account verification is taking longer than expected?I would acknowledge the frustration, review the case details and verification status, and explain the next steps in clear, non-technical language. I would avoid making promises I cannot keep, provide any available timeframe or required action, and document the interaction thoroughly. How do you maintain accuracy when responding to a high volume of tickets and chats? I prioritize by urgency and impact, use approved knowledge resources, and review key details before sending a response. I also keep concise case notes so that any follow-up is consistent and other team members can understand the customer’s history. Describe how you would respond if you did not know the answer to a customer’s crypto-related question. I would not guess. I would confirm what the customer needs, consult the relevant internal guidance or escalate the case to the appropriate team, and keep the customer informed about the next step. What does excellent customer service mean in a financial or cryptocurrency platform? It means being accurate, secure, timely, and empathetic. Customers need understandable guidance, especially when account access or funds are involved, so I would protect sensitive information, follow procedures, and communicate with care. How would you adapt to working rotating shifts in a 24/7 support environment? I would plan my schedule carefully, maintain reliable availability, and use structured handovers to ensure continuity between shifts. I understand that consistent service quality is important regardless of the time of day. Opportunity details ## About this role. Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, and more. Our mission is to increase the freedom of money and financial access for people around the world. Join Binance’s Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction. Responsibilities: * Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers. * Handle customer enquiries, advice and suggestions via email or online tools. * Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation. * Handle customer complaints, special cases or ad hoc tasks. Requirements: * Customer Service experience is not required, however can be beneficial if candidate has previous financial industry experience * College degree or above * Trilingual speaker with native Spanish, advanced English and one more language will be preferred * High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit * Ability to work under pressure, strong communication skills and exceed beyond expectation * Passionate for customer service industry and can accept to work under different work shifts * Passionate about the crypto industry Why Binance * Shape the future of finance * Collaborate with world-class talent in a user-centric global organization with a flat structure * Tackle challenging projects in a fast-paced and innovative enviornment with autonomy * Thrive in a results-driven workplace with opportunities for career growth and continuous learning * Competitive salary and company benefits * Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team) Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you acknowledge that you have read our [Candidate Privacy Notice](https://www.binance.com/en/candidate/privacy/notice). We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Show more [Apply now >](https://jobicy.com/jobs/158433-customer-service-representative-portuguese-english.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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