[All remote jobs](https://jobicy.com/jobs.md)[![Proof logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/01/aae5d762-221.jpeg)](https://jobicy.com/company/notarize.md)[Proof](https://jobicy.com/company/notarize.md) # Enterprise Account Manager, Creditors Rights & Collections Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/notarize.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 130k–130k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished2 Nov 2026Apply before2 Dec 2026Listing views36Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Proof is seeking an Enterprise Account Manager to own post-contract relationships with creditors’ rights and collections law-firm clients. The role covers onboarding, account health monitoring, retention, renewals, and expansion across complex multistate service-of-process workflows. The successful candidate will coordinate closely with operations and solutions teams while managing SLAs, e-filing, reporting, billing exceptions, and client escalations. This is a commercially accountable customer-success role requiring strong legal-services fluency, proactive risk management, and executive-level client communication. Travel of approximately 20% is expected for client visits and industry events. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines enterprise relationship ownership with legally sensitive, operationally complex workflows spanning multiple states. Success depends on independently anticipating service, filing, billing, and compliance issues while negotiating renewals and expansion. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$130,000US market range (per year)$115k–$155k0$170.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a $130,000 base salary and $170,000 OTE. The annual cadence is inferred because no pay period is explicitly stated; this is a plausible yearly base salary for a US-based enterprise account manager in legal technology. Estimated US market base-pay range for a comparable role is $115,000–$155,000 per year. ## Core skills Skills and capabilities most closely associated with this opportunity. [Enterprise account management](https://jobicy.com/jobs?search_keywords=Enterprise%20account%20management.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Client onboarding](https://jobicy.com/jobs?search_keywords=Client%20onboarding.md)[Account retention](https://jobicy.com/jobs?search_keywords=Account%20retention.md)[Renewal negotiations](https://jobicy.com/jobs?search_keywords=Renewal%20negotiations.md)[Upselling](https://jobicy.com/jobs?search_keywords=Upselling.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[SLA management](https://jobicy.com/jobs?search_keywords=SLA%20management.md)[Quarterly business reviews](https://jobicy.com/jobs?search_keywords=Quarterly%20business%20reviews.md)[CRM management](https://jobicy.com/jobs?search_keywords=CRM%20management.md)[Legal technology](https://jobicy.com/jobs?search_keywords=Legal%20technology.md)[E-filing workflows](https://jobicy.com/jobs?search_keywords=E-filing%20workflows.md)[Service of process](https://jobicy.com/jobs?search_keywords=Service%20of%20process.md)[Operational escalation management](https://jobicy.com/jobs?search_keywords=Operational%20escalation%20management.md)[Compliance reporting](https://jobicy.com/jobs?search_keywords=Compliance%20reporting.md) Sample interview questionsHow would you structure the first 30 days after an enterprise law firm signs with Proof?I would begin with a detailed sales-to-success handoff to confirm contracted scope, stakeholders, state footprint, plaintiff mix, volume assumptions, reporting needs, and implementation risks. I would then establish a documented onboarding plan with configuration milestones, owners, success measures, and a regular client communication cadence. I would validate that platform settings and operating processes match the commercial commitments before the client begins sending material volume. How do you identify an at-risk account before the client raises a complaint? I monitor leading operational and relationship indicators, including serve-rate trends, filing-SLA performance, open-job aging, complaint volume, adoption, and changes in client volume. When a negative pattern emerges, I document the root cause, quantify the customer impact, align internal owners on a recovery plan, and communicate proactively with the client. This approach builds trust because the client sees that issues are being managed rather than merely acknowledged. Describe how you would handle a dispute about a delayed filing or service attempt. I would first gather the full operational record, including job history, applicable jurisdictional rules, communications, and any system or vendor dependencies. I would give the client a clear factual update, acknowledge the impact, and state the specific corrective actions and timing rather than making vague assurances. Internally, I would escalate with enough detail to resolve the immediate issue and identify whether a process change is needed to prevent recurrence. How would you approach an expansion conversation with an existing creditors’ rights client? I would use account data and client objectives to identify a concrete opportunity, such as a new state, plaintiff client, or service type. I would confirm operational readiness, define expected value and implementation requirements, and present a scoped proposal that addresses risk, pricing, timelines, and success metrics. After agreement, I would manage the expanded onboarding with the same rigor as the original implementation. What is your approach to communicating with both a Managing Partner and an internal operations team? I tailor the level of detail to the audience while preserving accuracy and accountability. For a Managing Partner, I provide a concise status, business impact, decision needed, and expected resolution timeline; for operations, I provide the complete facts, evidence, priority, owner, and required next action. In both cases, I document commitments and follow through until the issue is closed. Opportunity details ## About this role. Location: Remote Travel required: 20% for client visits and industry events We’re [Proof](https://www.proofserve.com/), a high-growth startup in the legal tech industry, founded in 2017. We offer a best-in-class legal services platform used by thousands of law firms and property management companies. Our platform enables law firms and collections parties to access efficient, transparent, and accessible legal and document delivery services, traditionally out of reach. We are on a path to double our business this year and are building a team to help us scale rapidly. We welcome individuals from all backgrounds who are eager to help build a future where legal services are readily accessible, affordable, and efficient. If you have curiosity, passion, and a collaborative spirit to drive change in an outdated industry, we want you on our team. About the Role: We are hiring an Account Manager to own the post-contract relationship for our Creditors’ Rights accounts. You take the handoff from the sales team at contract signing and own everything from there: onboarding, ramp, retention, and growth. New logos are assigned to you throughout the year as they close. The firms you will be managing file thousands of cases a month across multiple states, run formal audit programs, and hold their vendors to documented SLAs. You need to know their workflow, their plaintiff clients, and their operational requirements. The right person is organized, proactive, and comfortable with operational complexity. You do not wait for clients to surface problems. You understand what good looks like for a creditors’ rights firm and you hold Proof accountable to it. What You’ll Do: Onboarding and Scoping * Take the handoff from the Account Executive at contract signing and lead the firm through onboarding. * Define state footprint, plaintiff client mix, reporting requirements, serve attempt rules, e-filing setup, and exception handling. * Set ramp milestones, volume targets, and reporting cadence with the firm in the first 30 days. Document and share these internally so every team member knows what was committed. * Ensure the platform is configured to match what was sold. What the contract says and what the system does need to be the same thing. * Identify and resolve onboarding blockers early, whether that is alt-service setup, e-filing registration, bulk upload format, or platform access, before they delay volume. * Partner with the Solutions Architect to ensure customer success. Retention and Account Health * Serve as the primary day-to-day contact for your accounts. You are the person a Managing Partner or Director of Operations reaches out to when something is wrong, and you own getting it resolved. * Maintain a regular communication cadence, monthly reviews for core accounts and formal QBRs for enterprise accounts. * Monitor account health: serve rate, filing SLA adherence, volume trends, open job aging, complaint rate. Surface negative trends before the client does. * Flag at-risk accounts early and escalate internally with enough specificity that the team can act on it. Expansion and Growth * Find and develop expansion opportunities within your existing book. New states, new plaintiff clients, new service types. * You own the commercial conversation on expansion. You identify the opportunity, you propose and negotiate the expanded scope, and you onboard it. * Own renewal conversations. You know the account better than anyone and you are responsible for making the case for renewal and negotiating the terms. Platform and Industry Fluency * Develop deep knowledge of the Proof platform. You need to know what it can do, what it cannot, how to configure it correctly, and where the edge cases are. * Understand the end-to-end service of process workflow: job creation, server assignment, attempt cadence, affidavit generation, e-filing, and billing. * Learn the state-specific service of process rules for your accounts’ active jurisdictions. At minimum, you should know what constitutes valid service, what the filing SLA is, and what alt-service options exist. What You’ll Bring: * Required 3 or more years of account management or client services experience in a B2B environment. Experience working with creditors’ rights law firms, law firms generally, or in the legal services space is strongly preferred. * Strong organizational discipline. You manage a multi-account book without dropping things, keep your notes and CRM current, and close every open item. * Clear, direct communication skills. You can write a straightforward status update to a Managing Partner and a clear internal escalation to an ops team in the same afternoon. * Proactive mindset. You surface problems before they become crises. You do not wait for a client to bring you something you should have caught. * Comfort with operational complexity. This is not a role where the product does everything cleanly. You will regularly manage billing exceptions, filing delays, alt-service disputes, and e-filing issues. * Ability to learn new legal and regulatory frameworks quickly. You do not need to be an expert on day one, but you need to get there fast. Strongly Preferred * Experience working with creditors’ rights law firms or in the broader law firm space. You understand how these firms operate, who makes decisions, and what matters to them. * Familiarity with service of process: service attempts, affidavit of service, e-filing, substituted service. Or a demonstrated ability to get fluent within 60 days. * Prior experience with legal technology platforms, case management software, or process serving systems. * Exposure to compliance-driven client relationships with audit programs, vendor questionnaires, SLA reporting requirements, and formal review cadences. Why Proof The Market Creditors’ rights firms are under increasing pressure to use vendors that can document clean service, hold up under audit, and file on time across multiple jurisdictions. Proof is purpose-built for that environment. The firms filing the most cases are actively looking for a better solution, and we are the platform positioned to win that business. The Role The creditors’ rights team is small and moving fast. You will have direct visibility into every account, direct access to the leadership making product and operational decisions, and real ownership over outcomes. This is not a role where you manage a queue. Compensation * $130,000 base salary ($170,000 OTE) Benefits * Medical, dental, vision, disability insurance, and 401k available * Work-from-home monthly stipend * Flexible time off (paid planned and sick time, and paid holidays) * Necessary equipment provided E-Verify This company participates in E-Verify, for more information view the[Participation](https://drive.google.com/file/d/1OCufDqNnWYpQrx_bWMmuTKwo2qikY_Rz/view?usp=sharing) and[Right to Work](https://drive.google.com/file/d/1BVUuXaPAFVk7gYvspmVTkv4RwMOYOqRM/view?usp=sharing) Posters. 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