[All remote jobs](https://jobicy.com/jobs.md)[![Luxury Presence logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/05/f2b241fb769140fff2f70e8efaf5c0ff.jpg)](https://jobicy.com/company/luxury-presence.md)[Luxury Presence](https://jobicy.com/company/luxury-presence.md) # Online Support Representative Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/luxury-presence.md)ShareRemote from[Philippines](https://jobicy.com/job-region/philippines.md)SalaryUSD 1k–1k / moDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentContractExperienceEntry-Level, JuniorPublished2 Nov 2026Apply before2 Dec 2026Listing views52Application actions5Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Luxury Presence is hiring a remote Online Support Representative in the Philippines to provide technical customer support for its real-estate technology platform. The contractor will resolve customer issues via Salesforce chat and email, handle website requests, guide users through product features, and escalate reproducible technical issues to the Product team. The role requires practical familiarity with web systems, CMS platforms, CRM workflows, and ideally HTML, CSS/SCSS, JavaScript, and databases. Success depends on empathetic written communication, sound troubleshooting, reliable independent work, and the ability to support live client websites during assigned graveyard shifts. The position also contributes customer feedback, workarounds, and training support for junior specialists. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe work combines high-volume customer communication with technical troubleshooting of live websites and web-platform features. It requires prioritizing multiple cases, investigating issues independently, and explaining solutions clearly to non-technical clients. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per month)Market rate$1,000US market range (per month)$800–$1.50k0$1.65k AI insightThe employer discloses compensation of USD 1,000 per month through the ATS. For a Philippines-based remote technical customer support contractor, an estimated market range is USD 800–1,500 per month; this is an AI estimate, not verified salary research. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical customer support](https://jobicy.com/jobs?search_keywords=Technical%20customer%20support.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Help desk software](https://jobicy.com/jobs?search_keywords=Help%20desk%20software.md)[Customer communication](https://jobicy.com/jobs?search_keywords=Customer%20communication.md)[Troubleshooting](https://jobicy.com/jobs?search_keywords=Troubleshooting.md)[HTML](https://jobicy.com/jobs?search_keywords=HTML.md)[CSS/SCSS](https://jobicy.com/jobs?search_keywords=CSSSCSS.md)[JavaScript](https://jobicy.com/jobs?search_keywords=JavaScript.md)[CMS administration](https://jobicy.com/jobs?search_keywords=CMS%20administration.md)[CRM systems](https://jobicy.com/jobs?search_keywords=CRM%20systems.md)[Website support](https://jobicy.com/jobs?search_keywords=Website%20support.md)[Issue replication](https://jobicy.com/jobs?search_keywords=Issue%20replication.md)[Product feedback](https://jobicy.com/jobs?search_keywords=Product%20feedback.md)[Remote support](https://jobicy.com/jobs?search_keywords=Remote%20support.md)[Knowledge base guidance](https://jobicy.com/jobs?search_keywords=Knowledge%20base%20guidance.md) Sample interview questionsHow would you handle a client who reports that a feature on their live website is not working?I would first acknowledge the impact and gather the key details, including the URL, expected behavior, actual behavior, browser, device, and screenshots if available. I would attempt to reproduce the issue, check known workarounds and account settings, then provide a clear update to the client. If escalation is needed, I would document reproducible steps, evidence, priority, and business impact for the Product or technical team. How do you explain a technical solution to a non-technical customer? I avoid jargon and use short, sequential instructions focused on the customer’s goal. I explain what they need to do, why it resolves the issue when helpful, and what result they should expect. I also invite them to confirm the outcome and offer to clarify any step. What is your experience with Salesforce or other help desk systems? I use help desk systems to organize cases, review customer history, prioritize urgent requests, document troubleshooting, and maintain accurate follow-up commitments. I understand the importance of clear case notes, correct categorization, and timely status updates so that customers and internal teams have reliable context. How would you prioritize several incoming chat and email requests at once? I would assess urgency, customer impact, service-level commitments, and whether a live website is affected. I would address outages, blocking issues, and time-sensitive client cases first, while acknowledging lower-priority requests promptly with an expected response time. I would keep records current and escalate issues that exceed my access or expertise. How do HTML, CSS, JavaScript, and CMS knowledge help in a customer support role? They help me distinguish between content, styling, browser, configuration, and functional issues. For example, I can inspect whether a formatting problem is likely CSS-related, whether embedded content is configured correctly in a CMS, and whether a feature may require technical escalation. This improves the quality of troubleshooting and the detail provided to engineering teams. Opportunity details ## About this role. Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we’re a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business. ABOUT THE ROLE We are looking for an Online Support Representative to assist our customers with issues and requests when using our products and services. An Online Support Representative’s responsibilities include resolving customer queries, executing website requests, recommending solutions and guiding customers through features and functionalities. To be successful in this role, you’ll need to practice empathy, quick thinking and at the same time be an excellent communicator with technical knowledge on the latest web standards with a keen eye for tasteful design. You should also be familiar with help desk software particularly Salesforce. Ultimately, you will help establish our reputation as a company that offers excellent customer support for our launched/live clients. WHAT YOU’LL BE RESPONSIBLE FOR * Responding to customer requests and queries in a timely and accurate way, via Salesforce chat and/or email * Identifying customer needs and helping clients use specific features of our products * Analyzing and reporting product issues or concerns (for example, by testing different scenarios or replicating user issues) * Emailing clients and providing them with frequent updates * Reporting technical issues to the Product Team * Sharing feature requests and effective workarounds with team members * Gathering customer feedback and sharing it with our Product, Sales and Marketing teams * Assisting in training junior Customer Support Specialists * Supporting and assisting teammates WHAT WE’RE LOOKING FOR * Experience as a Technical Customer Support Specialist or similar technical CS role * Experience on how website front-end and back-end systems work Technical CMS, HTML, CSS/SCSS, Javascript and database knowledge is a plus * Experience using help desk software, remote support tools and other online software (Salesforce, Slack, Asana, Hubspot, Google Drive, ChatGPT, Coda, Canva, Claude) * Understanding on how CRM systems work * Excellent communication and problem-solving skills * Skilled at educating clients on our product features and guiding them toward effective solutions * Multi-tasking abilities and resourcefulness * Patience when handling tough cases, particularly live client websites * Degree in Information Technology, Computer Science, or a related field preferred (or equivalent practical experience). * Familiarity with the real estate industry is a plus OTHER REQUIREMENTS * Must be a current resident of the Philippines * Willing to work graveyard hours if assigned, 5 days a week, 9 hours a day (with a one-hour meal break) * Own a laptop or desktop * Have a valid government ID * Have an existing bank account or willing to open one if hired * Have a stable internet connection that is at least 100 mbps and have a back-up connection too * Live in area where there is stable power supply that is not interrupted by constant power outages ### Compensation ### Additional Information Join us in shaping the future of real estate The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages. We’re a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition. Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We’re backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date. More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry’s most powerful brokerages rely on Luxury Presence as a trusted business partner. Every year since 2020, Luxury Presence has ranked on BuiltIn’s Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we’ve received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform. Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. 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