[All remote jobs](https://jobicy.com/jobs.md)[![Synthesia logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/c69aad11-221.webp)](https://jobicy.com/company/synthesia.md)[Synthesia](https://jobicy.com/company/synthesia.md) # Strategic Customer Success Manager – Italian Speaking Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/synthesia.md)ShareRemote from[Europe](https://jobicy.com/job-region/europe.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished2 Nov 2026Apply before2 Dec 2026Listing views45Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Synthesia is seeking an Italian-speaking Strategic Customer Success Manager to own and grow a portfolio of enterprise accounts across Europe. The role focuses on customer onboarding, adoption, retention, expansion, and demonstrating ROI from an AI video platform. The manager will partner closely with Sales, lead executive-level client conversations, monitor account health, and identify risks and growth opportunities. Success requires fluent Italian and English, B2B SaaS customer-facing experience, and confidence engaging stakeholders from end users to the C-suite. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a strategic enterprise-facing role requiring ownership of retention and growth outcomes across a book of business. It combines commercial judgment, executive stakeholder management, product education, forecasting, and proactive risk management in a fast-growing SaaS environment. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$120,000US market range (per year)$100k–$145k0$159.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer pay range is disclosed. The yearly compensation figures are AI estimates for a strategic, enterprise-focused Customer Success Manager role and are not verified employer compensation. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer success management](https://jobicy.com/jobs?search_keywords=Customer%20success%20management.md)[Enterprise account management](https://jobicy.com/jobs?search_keywords=Enterprise%20account%20management.md)[B2B SaaS](https://jobicy.com/jobs?search_keywords=B2B%20SaaS.md)[Client onboarding](https://jobicy.com/jobs?search_keywords=Client%20onboarding.md)[Customer retention](https://jobicy.com/jobs?search_keywords=Customer%20retention.md)[Account expansion](https://jobicy.com/jobs?search_keywords=Account%20expansion.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Executive communication](https://jobicy.com/jobs?search_keywords=Executive%20communication.md)[Customer health monitoring](https://jobicy.com/jobs?search_keywords=Customer%20health%20monitoring.md)[Revenue forecasting](https://jobicy.com/jobs?search_keywords=Revenue%20forecasting.md)[Risk management](https://jobicy.com/jobs?search_keywords=Risk%20management.md)[ROI analysis](https://jobicy.com/jobs?search_keywords=ROI%20analysis.md)[Italian language fluency](https://jobicy.com/jobs?search_keywords=Italian%20language%20fluency.md)[English language fluency](https://jobicy.com/jobs?search_keywords=English%20language%20fluency.md)[Video platform adoption](https://jobicy.com/jobs?search_keywords=Video%20platform%20adoption.md) Sample interview questionsHow would you create a success plan for a newly onboarded enterprise customer?I would begin by aligning with the sales handoff, confirming the customer’s business objectives, key stakeholders, use cases, success metrics, and implementation timeline. I would then build a mutual success plan with clear milestones for enablement, adoption, value realization, and executive reviews, while regularly tracking engagement and risks. Describe how you would handle a strategic account showing declining product adoption before renewal. I would first analyze usage data, support history, stakeholder changes, and the original expected outcomes to identify likely causes. I would engage the appropriate champions and decision-makers, run a structured health review, agree on a recovery plan with measurable actions, and escalate internally where product, training, or executive support is needed. How do you communicate ROI to an executive stakeholder? I tailor the discussion to the executive’s priorities and connect platform usage to measurable business outcomes, such as time saved, training reach, content-production efficiency, or adoption of a strategic initiative. I use concise evidence, customer-specific data, and agreed success metrics rather than product features alone. How would you identify an expansion opportunity within an enterprise account? I would look for strong adoption in one team, unmet use cases, stakeholder requests, organizational changes, and evidence that the current deployment is delivering value. I would validate the opportunity with the customer, quantify the potential impact, and partner with Sales on an account plan that maintains a customer-first approach. How would you manage communication across Italian-speaking users and English-speaking internal teams? I would communicate with customers in Italian when appropriate to build trust and ensure clarity, while documenting account context, risks, and action plans clearly in English for internal stakeholders. I would ensure that commitments, timelines, and success metrics remain consistent across both audiences. Opportunity details ## About this role. Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia’s VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. ### The Role As a Strategic Customer Success Manager for our Italian-speaking market, you’ll own a book of enterprise accounts across Europe, acting as a trusted advisor who drives adoption, retention and growth. You’ll partner closely with Sales to deliver a seamless onboarding experience and educate clients on a completely new way to create video content. Engaging stakeholders from day-to-day users through to the C-suite, you’ll make sure customers see clear ROI and become true champions of Synthesia. ### What You’ll do * Reporting to the Director of Customer Success of Southern EMEA and focusing on Italian accounts in Europe – you are energetic, driven, and care deeply about the success of our customers * As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users * You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users * You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite * Ideal for an individual who wants to expand their career with a fast-growing software company ### We’d love to hear from you if you have * Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS * Experience in managing a Book of Business along with KPIs * A track record in managing risk, forecasting, and identifying growth opportunities * Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services * Successfully onboarding new clients and building key relationships in the first critical months and beyond * Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance * Light video editing using the Synthesia platform * Retention and growth of our enterprise clients * Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities * You need to be fluent in Italian and English * You are based in Europe and can sit remote. ### We’d be particularly excited if * Experience at a fast-growing technology company * Familiarity with AI or video tools ### Compensation We offer a competitive salary, equity and benefits. Your offer will reflect your experience, skills and the scope of the role. Show more [Apply now >](https://jobicy.com/jobs/158543-strategic-customer-success-manager-italian-speaking-2.md) > Annual salary information is not provided for this position. 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