[All remote jobs](https://jobicy.com/jobs.md)[![Sonatype logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/12/WRILS-201223232219-694679.jpg)](https://jobicy.com/company/sonatype.md)[Sonatype](https://jobicy.com/company/sonatype.md) # Renewal Specialist Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/sonatype.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUndisclosedDepartment[Sales](https://jobicy.com/categories/seller.md)EmploymentFull TimeExperienceOpen levelPublished3 Nov 2026Apply before3 Dec 2026Listing views25Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Sonatype is hiring a Renewal Specialist to manage timely renewals and related subscription expansions for existing software customers. The role partners closely with Sales, Customer Success, and Accounting to review account information, prepare quotes and ordering documents, and secure accurate contract execution. Success depends on proactive customer outreach, attention to contract terms and pricing, and the ability to manage a high volume of competing renewal priorities. This is an early-career, customer-facing commercial role with exposure to SaaS subscriptions, CRM workflows, and software supply-chain security products. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires careful management of contract details, pricing discussions, customer relationships, and multiple renewal deadlines. It is accessible to earlier-career candidates, but high-volume work and non-routine renewal situations require sound judgment. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$65,000US market range (per year)$50k–$80k0$88k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. Estimated US annual compensation for a Renewal Specialist in SaaS is approximately $50,000–$80,000 USD, with an estimated midpoint of $65,000 USD; the yearly period is inferred from the full-time US role and standard market conventions. ## Core skills Skills and capabilities most closely associated with this opportunity. [Subscription renewals](https://jobicy.com/jobs?search_keywords=Subscription%20renewals.md)[Customer relationship management](https://jobicy.com/jobs?search_keywords=Customer%20relationship%20management.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Contract administration](https://jobicy.com/jobs?search_keywords=Contract%20administration.md)[Quote preparation](https://jobicy.com/jobs?search_keywords=Quote%20preparation.md)[Order processing](https://jobicy.com/jobs?search_keywords=Order%20processing.md)[Account expansion](https://jobicy.com/jobs?search_keywords=Account%20expansion.md)[Customer communication](https://jobicy.com/jobs?search_keywords=Customer%20communication.md)[Pricing discussions](https://jobicy.com/jobs?search_keywords=Pricing%20discussions.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Data review](https://jobicy.com/jobs?search_keywords=Data%20review.md)[Attention to detail](https://jobicy.com/jobs?search_keywords=Attention%20to%20detail.md)[Time management](https://jobicy.com/jobs?search_keywords=Time%20management.md)[Software-as-a-Service](https://jobicy.com/jobs?search_keywords=Software-as-a-Service.md) Sample interview questionsHow would you prioritize a large portfolio of renewal opportunities with different expiration dates and risk levels?I would maintain a structured renewal calendar in the CRM, segment accounts by renewal date, value, complexity, and risk, then begin outreach well before each expiration. I would review usage and account history, set follow-up tasks, and escalate blockers early to the appropriate Sales or Customer Success partner. How would you handle a customer who questions a renewal price or contract term? I would first clarify the customer's concern and review the applicable agreement, product usage, and approved pricing options. I would explain the available subscription choices clearly, avoid making unapproved commitments, and involve the account executive or relevant internal team when negotiation or an exception is needed. Describe how you would ensure renewal paperwork is accurate before processing it. I would use a checklist to verify customer entity details, products, quantities, dates, pricing, terms, signatures, and required approvals. I would compare the documents against CRM and subscription records, resolve discrepancies promptly, and confirm that the completed paperwork follows company policy before submission. What experience do you have using CRM systems such as Salesforce? I have used CRM principles to maintain accurate account records, track customer communications, manage tasks, and report on pipeline or renewal status. In Salesforce, I would consistently document activity, update opportunity stages, attach relevant records, and use dashboards or reports to identify upcoming priorities. How would you collaborate with Sales, Customer Success, and Accounting when a renewal is delayed? I would communicate the specific blocker, expiration date, customer impact, and required next action to each stakeholder. I would coordinate ownership of customer outreach, commercial approvals, and invoicing or order-processing requirements, then provide regular status updates until the renewal is resolved. Opportunity details ## About this role. Sonatype is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution, combining the only proactive protection against malicious open source, the only enterprise grade SBOM management and the leading open source dependency management platform. This empowers enterprises to create and maintain secure, quality, and innovative software at scale. As founders of Nexus Repository and stewards of Maven Central, the world’s largest repository of Java open-source software, we are software pioneers and our open source expertise is unmatched. We empower innovation with an unparalleled commitment to build faster, safer software and harness AI and data intelligence to mitigate risk, maximize efficiencies, and drive powerful software development. More than 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers, rely on Sonatype to optimize their software supply chains. Why this role is so important Sonatype is a fast-growing software company helping companies manage their open-source software supply chains. As a subscription-based business, our success hinges on our ability to renew and expand existing customer accounts. Fortunately, our customers trust Sonatype and value our solutions. This trust is demonstrated by our 90%+ renewal rate — one of the highest renewal rates in the software subscription industry. As we grow, we must maintain and even increase this rate. About the Position We are looking for a passionate, reliable, and highly competent Renewal Specialist. This position may be appealing if you’re early in your career, are a contracts/accounting specialist looking for a change, or are looking for a path to a customer-facing career. You will be accountable for proactively working through to on-time completion of renewing software subscriptions. You will monitor contract renewal terms and engage with customers to determine the best approach to retaining and even expanding the Sonatype footprint. And since there can be hiccups along the way, you will need to tap into your seasoned judgment in non-routine renewal situations to ensure customer success while maintaining subscription integrity and profitability. ### What You will do * Work closely with Sales, Customer Success, and Accounting to efficiently close a set of renewals and related expansions * Review customer renewal information, usage data, and subscription history to ensure mutual agreement on the appropriate renewal options * Proactively identify future renewals, connecting with the customer well before the expiration date to ensure on-time execution of renewals. * Educate customers on relevant subscription options based on their current and future product and service goals * Coordinate the preparation of renewal quotes and ordering documents and ensuring their mutual execution and processing per Sonatype’s policies and procedures * Help ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied. ### What we are seeking * Experience in a high-volume activity environment, managing multiple priorities and competing demands while focusing on the primary goal. * Ability to discuss contract compliance, expansions, and product pricing with customers * Extreme attention to detail to ensure customers execute contract paperwork accurately and on-time * Experience with [Salesforce.com](http://Salesforce.com) or other CRM systems. * Ability to work odd hours and or additional hours supporting global customers during times of critical volumes * Interest in learning about modern software development and associated technologies * Strong preference for candidates located in EST or CST ### What we are proud of * 2023 Fast Company Best Places for Innovators * 2023 Leader in Forrester-Wave for Software Compensation Analysis * 2023 Gartner’s Magic Quadrant * 2023 Software Report’s Top 100 Software Companies * 2023 BuiltIn Best Places to Work * 2022 Frost & Sullivan Technology Innovation Leader Award * 2022 PeerSpot Silver Peer Award in Software Composition Analysis * 2022 Tech Ascension Best DevOps Security Solution Award * 2022 NVCT Cyber Company of the Year * Company Wellness Week – We shut down company operations for a week to enable all employees to spend time pursuing personal growth and enjoying much needed and deserved rest. * Diversity & Inclusion Working Groups * Parental Leave Policy * Paid Volunteer Time Off (VTO) ### Compensation ### Additional Information #LI-AL1 At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know. Show more [Apply now >](https://jobicy.com/jobs/158588-renewal-specialist-2.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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