[All remote jobs](https://jobicy.com/jobs.md)[![TaskRabbit logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/08/84316dcbc1f3ddf2c15a6ec9b106d0a8.jpg)](https://jobicy.com/company/taskrabbit.md)[TaskRabbit](https://jobicy.com/company/taskrabbit.md) # Fulfillment Operations Specialist, German Speaking Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/taskrabbit.md)ShareRemote from[Poland](https://jobicy.com/job-region/poland.md)SalaryPLN 58k–83k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished3 Nov 2026Apply before3 Dec 2026Listing views60Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Taskrabbit is seeking a German- and English-speaking fulfillment operations specialist to improve task conversions and reduce cancellations across European markets. The role handles live customer support, outbound calls to Taskers, issue resolution, and adherence to changing operational procedures. Success is measured through customer satisfaction, productivity, accuracy, and fulfillment-related KPIs. This is a Poland-based, remote-first full-time position within a team of more than 20 operations representatives. The ideal candidate is resilient, organized, tech-comfortable, and confident communicating with customers by phone and written channels. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe work requires bilingual live support, persuasive outbound calling, careful SOP execution, and consistent KPI performance in a fast-moving environment. It is moderately complex rather than highly technical, but resilience and accuracy are essential. ## Salary analysis Estimated compensation compared with the broader PLN market for similar roles. Estimated job median (per year)Market ratePLN70,500PLN market range (per year)PLN60k–PLN90k0PLN99.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses base pay of 58,000–83,000 PLN. The annual period is inferred, not explicitly stated, based on the full-time role and the scale of the PLN range. A reasonable estimated annual market range for a German-speaking customer operations specialist in Poland is 60,000–90,000 PLN; the stated range is broadly competitive. ## Core skills Skills and capabilities most closely associated with this opportunity. [German language proficiency](https://jobicy.com/jobs?search_keywords=German%20language%20proficiency.md)[English language proficiency](https://jobicy.com/jobs?search_keywords=English%20language%20proficiency.md)[Customer service](https://jobicy.com/jobs?search_keywords=Customer%20service.md)[Live chat support](https://jobicy.com/jobs?search_keywords=Live%20chat%20support.md)[Outbound calling](https://jobicy.com/jobs?search_keywords=Outbound%20calling.md)[Cold calling](https://jobicy.com/jobs?search_keywords=Cold%20calling.md)[Customer issue resolution](https://jobicy.com/jobs?search_keywords=Customer%20issue%20resolution.md)[CRM navigation](https://jobicy.com/jobs?search_keywords=CRM%20navigation.md)[Standard operating procedures](https://jobicy.com/jobs?search_keywords=Standard%20operating%20procedures.md)[KPI management](https://jobicy.com/jobs?search_keywords=KPI%20management.md)[Data entry](https://jobicy.com/jobs?search_keywords=Data%20entry.md)[Typing skills](https://jobicy.com/jobs?search_keywords=Typing%20skills.md)[Problem-solving](https://jobicy.com/jobs?search_keywords=Problem-solving.md)[Stakeholder communication](https://jobicy.com/jobs?search_keywords=Stakeholder%20communication.md)[Process improvement](https://jobicy.com/jobs?search_keywords=Process%20improvement.md) Sample interview questionsHow would you handle a German-speaking customer whose task has been cancelled at short notice?I would first acknowledge the inconvenience and confirm the relevant task details. I would then use the available tools and SOPs to identify viable alternatives, communicate clear next steps in German, and document the interaction so the issue can be followed through to resolution. Tell us about a time you had to meet demanding service or productivity targets. In a previous customer-facing role, I tracked my response and resolution metrics daily, prioritized urgent cases, and used templates without losing a personal tone. This helped me maintain quality while improving throughput and consistently meeting team targets. How do you remain effective when making outbound calls and facing rejection? I treat rejection as useful information rather than a personal setback. I stay focused on the purpose of each call, adapt my communication based on the person's response, record accurate notes, and move promptly to the next opportunity. What is your approach to learning and following new SOPs? I review the procedure carefully, take structured notes, and apply it step by step until I can perform it confidently. If I identify an unclear scenario or a recurring issue, I raise it with my team lead and suggest a practical improvement supported by examples. How would you balance empathy with efficiency in a high-volume support environment? I would listen actively, summarize the customer's concern, and give a concise explanation of the available solution. By using the correct tools and documenting accurately during the interaction, I can provide a human experience while keeping the conversation focused and efficient. Opportunity details ## About this role. ### About Taskrabbit: Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world. Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024, 2025) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed! ### About The Role You will be joining a remote team of 20+ operations representatives in Poland that will be in charge of improving conversions and reducing cancellations within our 6 European markets (UK, Germany, France, Spain, Portugal and Italy). The Operations Representative will perform a range of activities on a daily basis such as increasing the fulfillment rate through dedicated tools, intervening and providing your assistance where tasks in the funnels need it most. In your work, you will be following comprehensive standard operating procedures following your official training and on-boarding of each operational programme that you will join. We aim to live our values in every interaction and are looking for colleagues who care deeply about making everyday lives easier for our community. Join us in creating a better everyday life for everyday people. Based in Poland, this is a remote first position reporting to the Operations Team Lead. ### Responsibilities * Understand the business requirement for each programme that you are working on and be able to put in action the SOPs of each one that you are assigned to work on. * Diligently take notes while performing your core duties and make suggestions to your team leader of how things can be improved. * Efficiently address & solve user issues primarily via live channels while maintaining & exceeding KPIs aimed at customer satisfaction, productivity, and accuracy. * Efficiently manage time to conduct relevant outbound calls with taskers while maintaining high-quality interactions. * Build connection and trust with your stakeholders, going above and beyond to provide an exceptional experience, with the aim to resolve their queries in an appropriate manner first time. * Be organized, accountable and responsible – using your resources to keep informed of all SOPs and programme changes as they occur. ### Skills Required: * Fluency in English & German (B2+) * Minimum 1 year of customer service experience, contact center experience or similar. * Excellent customer service skills: You must exhibit empathy, courtesy, kindness, efficiency, confidence and helpfulness. * Tech-curious, excellent typing skills and adaptable in navigating online tools and systems. * We’re growing! Adaptability and a love for change and improvement in a fast-paced environment. * Excellent written & verbal communication skills: have a strong command of grammar and spelling. * Excellent Communication Skills: Ability to articulate persuasively over the phone to engage potential customers. * Strong critical thinker and adept at problem-solving. * Interpersonal skills: Remains open to others’ ideas and exhibits willingness to try new things. * Resilience and Persistence: Willingness to face rejection and persistently pursue leads. * Prior experience in sales over the phone, preferably in cold calling. * Ability to take ownership and solve problems * Available full-time (40 hours / week). * Eligible to work in Poland, we will not support relocation for this position. ### Compensation & Benefits: At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks. The base pay range for this position is 58,000-83,000 PLN. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level. ### You’ll love working here because: * Taskrabbit is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection. * The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams — people you can be proud to work with! * The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average. * The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment. ### Taskrabbit’s commitment to Diversity and Inclusion: An Active Commitment to Equity within our Company and Platform. We are an inclusive community where all who share our mission and values belong. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time. Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. AI-Assisted Prescreening Notice [US Based Candidates Only]: As part of our hiring process, we may use artificial intelligence tools to assist with the initial prescreening of applications and responses. This tool does not make hiring decisions — every application and response is reviewed by a member of our recruiting team to determine fit for the role. If you would prefer not to have your application processed using this tool, you may opt out by selecting ‘opt out’ in the application form or by emailing [talentacquisition@taskrabbit.com](mailto:careers@taskrabbit.com), and your application will be reviewed manually with no impact on your candidacy. 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