[All remote jobs](https://jobicy.com/jobs.md)[![Fresh Prints logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/d38b1af3-221.jpeg)](https://jobicy.com/company/fresh-prints.md)[Fresh Prints](https://jobicy.com/company/fresh-prints.md) # Customer Support Associate AI Summary This is a full-time remote customer support role serving SeatGeek customers from the Philippines. The associate handles ticketing, delivery, transfer, payment, refund, account-access, and event-change questions through phone, email, and live chat. Success depends on empathetic communication, accurate case documentation, sound escalation judgment, and reliable adherence to an EST schedule. The role requires at least two years of customer-facing support experience and a secure, well-equipped home workspace. Regular coaching, quality reviews, and productivity expectations make this a structured, fast-paced contact-center position.[Apply for this job](#job-application)[View company](https://jobicy.com/company/fresh-prints.md)ShareRemote from[Philippines](https://jobicy.com/job-region/philippines.md)SalaryUSD 700–700 / moDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished3 Nov 2026Apply before3 Dec 2026Listing views33Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. ### Customer Support Associate – SeatGeek Job Description Location: Remote – Philippines Working hours: 8AM – 5PM EST Working days: 5 working days in a week with 2 days off in a row Compensation: $700 per month About SeatGeek [SeatGeek](https://seatgeek.com/?aid=10717&gid=188164766871&rid=kwd-307402976610&dt=c&ap=&adId=773801692682&loc_interest=&loc_physical=9060956&n=g&mt=e&ext=&xid=1&gad_source=1&gad_campaignid=23017417801&gbraid=0AAAAADlz6yvFE5x1PkBYt_iEIKumW4uLs&gclid=Cj0KCQjw2OnUBhC2ARIsACKyfaHwgWYscGiBPHGGzhK36FgsN9VW5OFBcUYKHb78ORcfREVHXW51-D0aAqCcEALw_wcB) believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude, we’re simplifying and modernizing the ticketing industry. As a Customer Support Representative supporting SeatGeek through Frontier, you’ll help fans navigate every stage of their live-event experience. From accessing tickets before a major game to resolving an unexpected issue close to event time, you’ll provide clear, empathetic, and dependable support when customers need it most. You’ll assist customers through phone, email, and live chat while developing a strong understanding of SeatGeek’s platform, policies, and customer experience standards. This is a great opportunity for someone who enjoys solving problems, communicating with people, and creating positive experiences in a fast-moving environment. ### What you’ll do * Support SeatGeek customers through phone, email, and live chat * Help customers with questions related to ticket purchases, ticket delivery, transfers, account access, payments, refunds, and event changes * Investigate customer concerns using SeatGeek’s systems, policies, and internal resources * Communicate clearly and empathetically, particularly when customers are dealing with urgent or frustrating situations * Take ownership of customer issues and work toward accurate, timely, and practical resolutions * Document customer interactions and resolutions accurately * Identify situations that require additional support and escalate them through the appropriate channels * Meet expectations related to customer satisfaction, quality, productivity, attendance, and schedule adherence * Participate in regular coaching, quality reviews, training, and team meetings * Follow all customer-data, account-security, confidentiality, and information-security requirements * Share recurring customer concerns and process gaps with the Team Lead to help improve the overall fan experience * Collaborate closely with teammates and internal partners to create a consistent and reliable customer experience ### What you have * At least two years of experience in customer support, customer service, contact-center operations, or another customer-facing role * Strong spoken and written English * Experience assisting customers through phone, email, or live chat; experience working across multiple channels is preferred * A customer-first mindset and the ability to remain calm and helpful during difficult conversations * Strong problem-solving skills and the judgment to determine when an issue should be resolved independently or escalated * High attention to detail and the ability to document information accurately * Comfort learning new systems, policies, and workflows * Ability to manage multiple priorities in a fast-paced environment * A track record of reliability, punctuality, and ownership * Openness to feedback and the ability to apply coaching quickly * A collaborative, “one team” approach to working with colleagues ### Remote-work requirements * A reliable computer and headset with a microphone for the training period (work equipment is provided once you join the live team) * A stable high-speed internet connection suitable for voice and video calls * A dependable backup internet connection * A quiet and professional workspace * Ability to meet SeatGeek and Frontier’s information-security and workspace requirements ### Training Your journey starts with an advanced assessment sessions conducted by Frontier to set you up for success from day one. You’ll get hands-on with SeatGeek’s platform, support tools, and phone, email, and chat workflows, practice with realistic customer scenarios, and learn directly from experienced coaches and teammates who want you to thrive. By the end, you’ll have the product knowledge, confidence, and skills to handle live customer conversations with ease. Your $700 monthly compensation begins when you join the live support team after completing training. To join the live team, you’ll meet the program’s standards for attendance, knowledge, quality, security, and customer simulations. Everyone who completes it graduates ready to deliver great support and make a real difference for fans. Why you’ll love this role * You’ll help fans enjoy memorable sports, concert, theater, and live entertainment experiences * You’ll solve meaningful customer problems rather than simply provide scripted responses * You’ll be part of a new team and have the opportunity to help shape how it grows * You’ll gain experience supporting a leading technology platform in the live-events industry * You’ll work with a collaborative team that values ownership, transparency, and continuous improvement ### Compensation and benefits * Monthly compensation: $700 per month, beginning when you join the live support team * Full-time, remote working arrangement * Work equipment provided Show more [Apply now >](https://jobicy.com/jobs/158691-customer-support-associate.md) * ![Upload CV](data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI2NSIgaGVpZ2h0PSI2NSIgZmlsbD0ibm9uZSIgeG1sbnM6dj0iaHR0cHM6Ly92ZWN0YS5pby9uYW5vIj48ZyBjbGlwLXBhdGg9InVybCgjQSkiPjxwYXRoIGQ9Ik0wIDBINjVWNjVIMFYwWiIgZmlsbD0iIzAyOWFlYiIvPjxnIGZpbGw9IiNmZmYiIHN0cm9rZT0iI2ZmZiIgc3Ryb2tlLXdpZHRoPSIyIj48cGF0aCBkPSJNMzMuMDQ5IDE1LjQ1NGExLjQzIDEuNDMgMCAwIDAtMi4wOTcgMGwtNy41NzkgOC4xNDdhMS4zOCAxLjM4IDAgMCAwIC4wOSAxLjk3MyAxLjQ0IDEuNDQgMCAwIDAgMi4wMDgtLjA4OGw1LjEwOS01LjQ5MnYyMC42MWExLjQxIDEuNDEgMCAwIDAgMS40MjEgMS4zOTdjLjc4NSAwIDEuNDIxLS42MjUgMS40MjEtMS4zOTd2LTIwLjYxbDUuMTA5IDUuNDkyYTEuNDQgMS40NCAwIDAgMCAyLjAwOC4wODggMS4zOCAxLjM4IDAgMCAwIC4wOS0xLjk3M2wtNy41NzktOC4xNDZ6TTE2Ljc2OSAzOC40YzAtLjc3My0uNjItMS40LTEuMzg1LTEuNFMxNCAzNy42MjcgMTQgMzguNHYuMTAybC4yMTUgNi4yMjljLjIyMyAxLjY4LjcwMSAzLjA5NSAxLjgxMyA0LjIxOHMyLjUxIDEuNjA3IDQuMTcyIDEuODMzYzEuNi4yMTggMy42MzYuMjE4IDYuMTYuMjE4aDExLjI4bDYuMTYtLjIxOGMxLjY2Mi0uMjI2IDMuMDYxLS43MDkgNC4xNzItMS44MzNzMS41ODktMi41MzggMS44MTMtNC4yMThDNTAgNDMuMTEzIDUwIDQxLjA1NSA1MCAzOC41MDNWMzguNGMwLS43NzMtLjYyLTEuNC0xLjM4NS0xLjRzLTEuMzg1LjYyNy0xLjM4NSAxLjRsLS4xOSA1Ljk1OGMtLjE4MiAxLjM3LS41MTUgMi4wOTUtMS4wMjYgMi42MTJzLTEuMjI4Ljg1My0yLjU4MyAxLjAzOGMtMS4zOTUuMTktMy4yNDMuMTkzLTUuODkzLjE5M0gyNi40NjJjLTIuNjUgMC00LjQ5OC0uMDAzLTUuODkzLS4xOTMtMS4zNTUtLjE4NC0yLjA3Mi0uNTIxLTIuNTgzLTEuMDM4cy0uODQ0LTEuMjQyLTEuMDI2LTIuNjEyYy0uMTg3LTEuNDEtLjE5MS0zLjI3OS0uMTkxLTUuOTU4eiIvPjwvZz48L2c+PGRlZnM+PGNsaXBQYXRoIGlkPSJBIj48cGF0aCBmaWxsPSIjZmZmIiBkPSJNMCAwaDY1djY1SDB6Ii8+PC9jbGlwUGF0aD48L2RlZnM+PC9zdmc+) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe work involves managing urgent, emotionally charged event-related issues across multiple support channels while following detailed policies and security requirements. It requires strong judgment, but escalation paths, coaching, and established workflows provide meaningful structure. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per month)Market rate$700US market range (per month)$650–$9000$990.00 AI insightThe monthly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer explicitly states monthly compensation of $700 per month. For a remote English-language, multichannel customer support associate in the Philippines with two or more years of experience, an estimated market range is $650–$900 per month; these are AI estimates, not verified salary research. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer support](https://jobicy.com/jobs?search_keywords=Customer%20support.md)[Phone support](https://jobicy.com/jobs?search_keywords=Phone%20support.md)[Email support](https://jobicy.com/jobs?search_keywords=Email%20support.md)[Live chat support](https://jobicy.com/jobs?search_keywords=Live%20chat%20support.md)[Ticketing systems](https://jobicy.com/jobs?search_keywords=Ticketing%20systems.md)[Customer communication](https://jobicy.com/jobs?search_keywords=Customer%20communication.md)[English proficiency](https://jobicy.com/jobs?search_keywords=English%20proficiency.md)[Problem solving](https://jobicy.com/jobs?search_keywords=Problem%20solving.md)[Conflict resolution](https://jobicy.com/jobs?search_keywords=Conflict%20resolution.md)[Case documentation](https://jobicy.com/jobs?search_keywords=Case%20documentation.md)[Escalation management](https://jobicy.com/jobs?search_keywords=Escalation%20management.md)[Account security](https://jobicy.com/jobs?search_keywords=Account%20security.md)[Time management](https://jobicy.com/jobs?search_keywords=Time%20management.md)[Quality assurance](https://jobicy.com/jobs?search_keywords=Quality%20assurance.md) Sample interview questionsHow would you handle a customer whose event is approaching and who cannot access their ticket?I would first acknowledge the urgency and verify the customer’s account and order details according to security procedures. I would check ticket-delivery status and applicable troubleshooting steps, explain what I am doing clearly, and either resolve the issue promptly or escalate it through the correct urgent-support channel while keeping the customer informed. How do you maintain quality when supporting customers by phone, email, and chat at the same time? I prioritize by urgency and channel expectations, use the knowledge base and approved workflows, and document actions immediately after each interaction. I also confirm understanding before closing a case, which helps prevent repeat contacts and keeps records accurate. Describe your approach to a customer who is frustrated about a refund or event change. I stay calm, listen without interrupting, and show empathy for the impact on the customer. I then explain the relevant policy in plain language, review the available options, and take ownership of the next step instead of giving a vague response. When would you escalate a customer issue rather than resolve it independently? I would escalate when the issue falls outside my authority, involves account-security concerns, needs an exception to policy, or requires specialist investigation. Before escalating, I would gather the relevant facts, document the actions already taken, and provide a clear case summary to avoid delays. How would you adapt to working 8AM–5PM EST from the Philippines? I would maintain a consistent schedule aligned with the required EST hours, prepare my workspace and backup internet connection before each shift, and plan rest and personal routines around the schedule. Reliability, punctuality, and schedule adherence would be priorities for me. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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