[All remote jobs](https://jobicy.com/jobs.md)[![Amplitude logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/bda3af21-221.jpg)](https://jobicy.com/company/amplitude.md)[Amplitude](https://jobicy.com/company/amplitude.md) # Senior Customer Success Manager – DACH & North AI Summary Amplitude is seeking a senior customer success leader to own outcomes for 15–20 major enterprise accounts across DACH, Benelux, and the Nordics. The role covers enterprise deployment planning, adoption, risk management, executive value reviews, renewals, and expansion in partnership with Account Executives. Success depends on connecting product analytics usage to measurable commercial outcomes while managing change management and data-governance complexity. The position is highly autonomous, customer-facing, and requires strong executive influence in a fast-moving environment.[Apply for this job](#job-application)[View company](https://jobicy.com/company/amplitude.md)ShareRemote from[Germany](https://jobicy.com/job-region/germany.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished3 Nov 2026Apply before3 Dec 2026Listing views41Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. Amplitude is the leading AI analytics platform, helping over 5,200 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at [amplitude.com](http://amplitude.com). As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. This role can be based in either Germany or the Netherlands Own the outcome, not just the relationship. Some of Europe’s biggest brands run on Amplitude. As a Senior Customer Success Manager, you make sure they get real results from it. You’ll own 15–20 Major Enterprise accounts across DACH, Benelux and the Nordics, and stay with each one from kickoff through renewal and expansion. You’ll join an established, close-knit EMEA team where people build careers. Many of them have grown into bigger roles here, and you can too. What you’ll do * Lead deployments end to end. Scope the work, build the plan, run kickoff, and coordinate internal and partner teams so every account hits its milestones. * Spot risk early and fix it. Use AI-powered health signals to catch adoption gaps and blockers before they affect timelines, renewals or results. * Grow adoption. Run hands-on working sessions, find new use cases, and show customers how new capabilities help them grow. * Tell the value story. Build success plans and executive business reviews that tie Amplitude usage to measurable business impact. * Drive revenue with your AE. Work together on renewals and expansion: coach champions, build the business case, and find the next opportunity. * Shape the product. Bring customer feedback back to Product so it influences what Amplitude builds next. * Raise the bar. Build playbooks, share what works, and help the team deliver at scale. What sets you apart * Commercial instinct. You understand how each customer makes money and connect Amplitude to the results that matter to them. * Prescriptive by default. You know what good looks like, push back on bad implementation patterns, and hold customers to their own success criteria. * Diagnostic mind. You see problems coming and find creative ways around them. * Comfortable with ambiguity. You figure things out on your own and come to every conversation with a point of view. * AI-first. AI is already part of how you work, and you’re always testing better ways to use it. What you bring * Proven Customer Success experience managing a portfolio of large Enterprise accounts * Experience with Enterprise deployments where change management and data governance were central * Clear commercial wins: customers you’ve retained and expanded * Strong communication and influencing skills, with exec presence * Solid project management skills and the drive to thrive in a fast-moving, independent role ### Our values: At Amplitude, our values guide how we show up for one another and for our customers: * Humility: We operate from a place of empathy and openness, seeking to understand many points of view. * Ownership: We take the initiative to solve problems that drive our shared company success. * Growth Mindset: We’re tenacious in the face of challenges and seek feedback in order to grow ourselves and others. * Customer Centricity: We put the customer at the center of everything we do and are deeply committed to their success. We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers. Some of our benefit programs include: * Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee Medical, ​Dental,​ ​​​​​​​​Vision on select plans * 401(k) retirement plan with an employer match of up to 1% of your eligible pay each pay period up to $2,000 annually * Flexible time off, ​p​aid holidays, and more * Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), new hire home office equipment, and much more * Excellent Parental benefits including​:​ 12 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support * Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy sessions * Employee Stock Purchase Program​ (ESPP) Other fun facts about Amplitude: * Our customers love us! They’ve said we’re the [#1 product analytics solution](https://www.g2.com/categories/product-analytics/enterprise) for 23 quarters in a row on G2. * We care a lot about product innovation. We’ve made significant investments in talent and infrastructure to build the most powerful AI analytics platform on the market. * We invest in our people. We offer mentorship programs, management training, and wellness initiatives. * We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off. * We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL. * We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo. * Our mascot is Data Monster, who loves to chow down on numbers, charts, and graphs. Nom nom. By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the [Amplitude Applicant Privacy Notice](https://amplitude.com/job-applicant-privacy-notice). Show more [Apply now >](https://jobicy.com/jobs/158782-senior-customer-success-manager-dach-north.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior enterprise portfolio role combining strategic customer leadership, complex implementation oversight, commercial retention and expansion goals, and executive stakeholder management. Managing large accounts across several European markets requires proactive prioritization and sound judgment under ambiguity. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$145,000US market range (per year)$120k–$170k0$187.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. The yearly cadence and USD market estimate are inferred for a senior enterprise customer success role; actual compensation may vary by hiring country, experience, variable pay, and equity. ## Core skills Skills and capabilities most closely associated with this opportunity. [Enterprise customer success](https://jobicy.com/jobs?search_keywords=Enterprise%20customer%20success.md)[Customer retention](https://jobicy.com/jobs?search_keywords=Customer%20retention.md)[Account expansion](https://jobicy.com/jobs?search_keywords=Account%20expansion.md)[Executive business reviews](https://jobicy.com/jobs?search_keywords=Executive%20business%20reviews.md)[Customer onboarding](https://jobicy.com/jobs?search_keywords=Customer%20onboarding.md)[Implementation planning](https://jobicy.com/jobs?search_keywords=Implementation%20planning.md)[Change management](https://jobicy.com/jobs?search_keywords=Change%20management.md)[Data governance](https://jobicy.com/jobs?search_keywords=Data%20governance.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Project management](https://jobicy.com/jobs?search_keywords=Project%20management.md)[Product analytics](https://jobicy.com/jobs?search_keywords=Product%20analytics.md)[Risk management](https://jobicy.com/jobs?search_keywords=Risk%20management.md)[Value realization](https://jobicy.com/jobs?search_keywords=Value%20realization.md)[Commercial strategy](https://jobicy.com/jobs?search_keywords=Commercial%20strategy.md)[AI-enabled workflows](https://jobicy.com/jobs?search_keywords=AI-enabled%20workflows.md) Sample interview questionsHow would you approach the first 90 days with a new major enterprise customer?I would first align on executive objectives, success metrics, governance, stakeholders, and implementation scope. I would then create a mutually owned success plan with milestones, adoption measures, risk indicators, and an agreed executive-review cadence. Early working sessions would focus on priority use cases that can demonstrate measurable value quickly. Tell us how you identify and mitigate adoption risk in an enterprise account. I combine quantitative health signals, product usage trends, support themes, stakeholder engagement, and milestone progress to identify risk before renewal is affected. I validate the cause directly with the customer, agree on a recovery plan with named owners and dates, and monitor leading indicators until adoption returns to plan. How do you turn product usage into an executive value story? I begin with the customer’s strategic objectives, such as conversion improvement, retention, operational efficiency, or faster experimentation. I connect platform adoption and use cases to those metrics, document the evidence, and present a concise narrative of outcomes, remaining gaps, and next investments during executive business reviews. How would you partner with an Account Executive on an expansion opportunity? I would identify unmet customer needs through usage data, business reviews, and stakeholder conversations, then assess whether an additional capability supports a documented priority. With the AE, I would build the business case, map decision-makers and champions, define customer value, and coordinate the account plan while preserving trust as the strategic advisor. Describe how you handle a customer that is following a poor implementation pattern. I would clearly explain the risk using their intended outcomes, platform best practices, and relevant evidence rather than simply prescribing a correction. I would propose a practical alternative plan, secure stakeholder agreement on the desired success criteria, and provide hands-on guidance to help the team adopt the improved approach. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Doximity logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e71c16d6-221.jpg) Doximity Nov 3 New ### [Client Success Manager, Enterprise](https://jobicy.com/jobs/158815-client-success-manager-enterprise.md) About Doximity Doximity is the leading clinical AI company with the largest network of U.S. clinicians. 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