[All remote jobs](https://jobicy.com/jobs.md)[![Doximity logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e71c16d6-221.jpg)](https://jobicy.com/company/doximity.md)[Doximity](https://jobicy.com/company/doximity.md) # Client Success Manager, Enterprise AI Summary The Client Success Manager, Enterprise leads health-system clients through onboarding, configuration, launch, and adoption of clinical workflow tools. The role combines enterprise customer success, implementation coordination, stakeholder management, training, and scaled account management. Success depends on translating client needs into internal workflows, tracking engagement and ROI, and proactively resolving issues with Support, Product, Marketing, and Relationship Management. Candidates need at least four years of healthcare-facing experience, strong presentation skills, analytical judgment, and experience with technical implementations such as SSO integrations. This is a full-time remote U.S. role supporting a fast-moving clinical AI platform.[Apply for this job](#job-application)[View company](https://jobicy.com/company/doximity.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 90,667–137,520 / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished3 Nov 2026Apply before3 Dec 2026Listing views42Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. ### About Doximity Doximity is the leading clinical AI company with the largest network of U.S. clinicians. Doximity’s AI-powered workflow platform is trusted by over 85% of U.S. physicians and 300+ health systems. Doximity’s mission is to help clinicians be more productive so they can provide better care for their patients. At Doximity, we value curiosity, ownership, inclusion, and a commitment to making a meaningful impact. If you’re excited about solving complex problems that improve healthcare, we’d love to hear from you. ### About the Role As Client Success Manager, Enterprise, you’ll ensure a seamless client experience by guiding health system IT teams and end-users through the successful launch and adoption of our Enterprise clinical workflow tools. Your role is key to drive client satisfaction and end user engagement. * Lead clients through a successful implementation, from onboarding to product configuration and support. * Collaborate cross-functionally to align client needs with internal workflows, ensuring a smooth launch. * Conduct kickoff meetings and implementation calls, with a focus on scaled account management for a high-volume client base post-onboarding. * Develop and maintain project timelines for both clients and internal teams. * Provide training, user documentation, and educational resources in partnership with Marketing. * Serve as the internal client advocate, ensuring deadlines and requirements are met. * Build strong relationships with key stakeholders to drive product adoption. * Track engagement metrics and demonstrate ROI to clients through strategic positioning. * Coordinate with Support, Product, and Marketing teams to address client needs and resolve issues proactively. * Partner with Relationship Management to facilitate seamless contract renewals. Location: Remote, United States ### What We’re Looking For We’re excited to meet candidates who have many of the following qualifications: * 4+ years of client-facing experience in the healthcare industry * Strong communication, customer service, and presentation skills. * Excellent attention to detail and analytical thinking. * Quick learner with problem-solving skills and the ability to work independently. * Comfortable in a fast-paced, evolving environment. * Process improvement mindset. * Experience managing technical implementations, such as SSO integration. ### Compensation The anticipated total compensation for this role is $90,667 – $137,520 depending on factors such as experience, skills, location, and internal equity. Our total compensation package may include: * Base salary * Equity (where applicable) * Annual bonus or incentive compensation (where applicable) Specific compensation details will be discussed during the interview process. ### Benefits In addition to competitive compensation, Doximity offers a comprehensive benefits package for full time employees. Some of our offerings include: * Medical, dental, and vision insurance * 401(k) with company match * Flexible paid time off and company holidays * Paid parental leave * Professional development and learning opportunities * Wellness and mental health resources * Remote work support and home office stipend (where applicable) ### Why You’ll Love Working Here At Doximity, you’ll join a mission-driven company where your work has a meaningful impact on healthcare. We believe great ideas come from empowered teams, and we’re committed to creating an environment where people can do their best work. * Make a real impact. Help build products that support over a million healthcare professionals and ultimately improve patient care. * Work with exceptional teammates. Collaborate with thoughtful, talented colleagues who value curiosity, humility, and continuous learning. * Enjoy flexibility and trust. We support flexible ways of working and empower employees with the autonomy to own their work. * Grow your career. Take on meaningful challenges, develop new skills, and shape your career through mentorship and professional development. * Bring your authentic self. We’re committed to fostering an inclusive culture where diverse perspectives are welcomed, respected, and celebrated. ### Our Hiring Process & AI Tools Doximity may use artificial intelligence (AI)-enabled tools throughout the hiring process to help improve the candidate experience and support our recruiting team. These tools may assist with administrative tasks such as scheduling, general communication, interview coordination, note-taking, or summarizing interview feedback. Human recruiters and hiring managers make all hiring decisions. We are committed to using AI responsibly, transparently, and in accordance with applicable laws. ### Equal Employment Opportunity Doximity is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone can thrive. We consider all qualified applicants without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law. If you require a reasonable accommodation during the application or interview process, please let us know so we can support your participation. Show more [Apply now >](https://jobicy.com/jobs/158815-client-success-manager-enterprise.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires coordinating complex technical implementations across health-system stakeholders and multiple internal teams while managing a high-volume client base. Healthcare context, adoption goals, and SSO-related implementation work add meaningful operational complexity. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$114,093.50US market range (per year)$95k–$140k0$154k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses anticipated total annual compensation of $90,667–$137,520 USD; the annual cadence is inferred from the U.S. full-time professional role and the stated compensation magnitude. The midpoint is $114,093.50 per year. A reasonable estimated U.S. market range for an enterprise healthcare client success manager is $95,000–$140,000 annually, depending on healthcare expertise, implementation scope, and location. ## Core skills Skills and capabilities most closely associated with this opportunity. [Enterprise customer success](https://jobicy.com/jobs?search_keywords=Enterprise%20customer%20success.md)[Healthcare industry experience](https://jobicy.com/jobs?search_keywords=Healthcare%20industry%20experience.md)[Client onboarding](https://jobicy.com/jobs?search_keywords=Client%20onboarding.md)[Implementation management](https://jobicy.com/jobs?search_keywords=Implementation%20management.md)[SSO integration](https://jobicy.com/jobs?search_keywords=SSO%20integration.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Project timeline management](https://jobicy.com/jobs?search_keywords=Project%20timeline%20management.md)[Customer training](https://jobicy.com/jobs?search_keywords=Customer%20training.md)[Product adoption](https://jobicy.com/jobs?search_keywords=Product%20adoption.md)[Account management](https://jobicy.com/jobs?search_keywords=Account%20management.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[ROI reporting](https://jobicy.com/jobs?search_keywords=ROI%20reporting.md)[Process improvement](https://jobicy.com/jobs?search_keywords=Process%20improvement.md)[Presentation skills](https://jobicy.com/jobs?search_keywords=Presentation%20skills.md)[Customer service](https://jobicy.com/jobs?search_keywords=Customer%20service.md) Sample interview questionsDescribe how you would manage a health system's implementation from kickoff through launch.I would begin by confirming success criteria, stakeholders, technical dependencies, scope, and timelines. I would maintain a shared implementation plan with clear owners and milestones, run regular status meetings, surface risks early, and validate readiness through training and launch checklists. After launch, I would monitor adoption and use feedback to guide optimization. How have you handled a technical integration issue that put a client timeline at risk? I first clarify the technical issue, business impact, and decision owner, then bring together the appropriate client and internal technical contacts. I provide a transparent action plan with owners, target dates, and contingency options. Frequent, concise updates preserve trust while the team works toward resolution. How would you demonstrate ROI and product adoption to an enterprise client? I would establish baseline metrics during onboarding and align them to the client's stated operational goals. I would track usage, engagement, workflow outcomes, and qualitative stakeholder feedback, then present trends in a clear business narrative. The review would include recommended actions to improve adoption and extend value. How do you balance scaled account management with providing a high-quality client experience? I use standardized onboarding materials, repeatable implementation playbooks, segmentation, and proactive communication cadences for common needs. I reserve deeper one-to-one engagement for high-impact risks, strategic accounts, or complex technical requirements. This approach keeps service consistent while ensuring clients receive attention where it matters most. What would you do if an end-user group was not adopting a newly launched workflow tool? I would diagnose the barrier through usage data and direct feedback, distinguishing training gaps from workflow, technical, or value-perception issues. I would partner with client champions to tailor enablement, documentation, and communication to the affected group. I would then measure whether targeted interventions improve engagement and adjust the plan as needed. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Roofr logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/03/1a4a90db-221.jpg) Roofr Nov 3 New ### [Onboarding Manager, Bilingual (Spanish)](https://jobicy.com/jobs/158813-onboarding-manager-bilingual-spanish.md) At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. 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