[All remote jobs](https://jobicy.com/jobs.md)[![Cresta logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/08/4d686e40b22cf2510b627c59afe5fd95.jpg)](https://jobicy.com/company/cresta.md)[Cresta](https://jobicy.com/company/cresta.md) # Partner Success Director AI Summary Cresta is seeking a senior Partner Success Director to own strategic relationships with technology and solution partners in the contact-center ecosystem. The role leads partner enablement, success planning, technical alignment, joint solution development, and go-to-market execution. This leader will coordinate closely with Product, Professional Services, Sales, Engineering, and Enablement teams to improve partner adoption, performance, and revenue impact. Candidates need deep customer-facing experience, contact-center expertise, and the ability to translate business needs into scalable technical solutions. Success depends on executive communication, ecosystem judgment, and proactive resolution of partner friction points.[Apply for this job](#job-application)[View company](https://jobicy.com/company/cresta.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 220k–250k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished3 Nov 2026Apply before3 Dec 2026Listing views26Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, [Ping Wu](https://www.linkedin.com/in/pingwu/), founded and led Google’s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. As a Partner Success Director, you will own the relationship with Cresta’s Partners and work with the internal Partner Team to help showcase and enable the power of Cresta to both partners and potential mutual customers. This role is critical to the long-term growth of Cresta, where we view partnerships as a primary way to scale growth and customer base. In this role, you will sit at the intersection of partnerships, product, and go-to-market teams, ensuring that partners are enabled, technically equipped, and positioned to successfully deliver joint solutions to customers. Success in this role means acting as a trusted advisor to our partners, helping them invest in and scale their Cresta practice while driving measurable business outcomes for both organizations. The ideal candidate for this role thrives in customer-facing roles, thinks strategically about how to solve complex industry challenges using the Cresta platform, and takes ownership of internal and external obstacles. ### Key Responsibilities ### Partner Strategy and Enablement * Guide partners on creating a mutually beneficial, collaborative, and long-term relationship with Cresta * Serve as the primary point of contact and platform expert for technology and solution partners. * Develop partner success plans and maturity roadmaps that increase partner self-sufficiency, solution adoption, and long-term business impact. * Design and execute onboarding and ongoing enablement programs that equip partners with the expertise needed to successfully position, sell, and deliver Cresta solutions. ### Solution Development & Integration * Align partner business objectives, industry expertise, and strategic priorities with Cresta’s capabilities and market opportunities. * Work cross-functionally with Product, Professional Services, Sales, and Enablement teams to drive successful partner outcomes. * Collaborate with partners to define and execute joint go-to-market strategies that leverage the value of the Cresta platform. ### Go-to-Market & Revenue Acceleration * Collaborate with internal and partner sales teams to support partner-sourced and partner-influenced opportunities. * Identify and develop joint use cases, industry solutions, and vertical-specific opportunities that accelerate partner and customer success. * Monitor, report on, and improve solution adoption, partner performance metrics, and overall partner health. * Serve as the voice of the partner ecosystem by identifying market trends, partner needs, and product gaps, and providing actionable recommendations to Product and Leadership teams. ### Ecosystem Growth & Optimization * Identify, prioritize, and drive resolution of partner-reported technical gaps, friction points, and product feedback. * Partner with Enablement to develop scalable training programs, customer- and partner-facing collateral, and sales assets. * Establish and promote best practices that ensure consistent, high-quality partner deliverables and customer experiences. ### Qualifications * 10+ years of experience in customer-facing roles such Partner Success, Customer Success, Solution Consulting, or Partner Relationship Management * 5+ years of experience working in the Contact Center space * Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments. * Demonstrated ability to develop platform expertise and engage effectively with both technical and executive audiences. * Ability to translate business requirements into technical solutions. * Proven ability to work cross-functionally with Sales, Product, and Engineering teams. * Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences. * Strong project management and organizational skills. Compensation at Cresta Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed. OTE Range: $220,000 – $250,000 + offers Equity Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact [recruiting@cresta.ai](mailto:recruiting@cresta.ai) (if you are opting out, please use the subject ‘Opt-Out’ in your email). Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed. Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates’ personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. Show more [Apply now >](https://jobicy.com/jobs/158827-partner-success-director.md) * ![Upload CV](data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI2NSIgaGVpZ2h0PSI2NSIgZmlsbD0ibm9uZSIgeG1sbnM6dj0iaHR0cHM6Ly92ZWN0YS5pby9uYW5vIj48ZyBjbGlwLXBhdGg9InVybCgjQSkiPjxwYXRoIGQ9Ik0wIDBINjVWNjVIMFYwWiIgZmlsbD0iIzAyOWFlYiIvPjxnIGZpbGw9IiNmZmYiIHN0cm9rZT0iI2ZmZiIgc3Ryb2tlLXdpZHRoPSIyIj48cGF0aCBkPSJNMzMuMDQ5IDE1LjQ1NGExLjQzIDEuNDMgMCAwIDAtMi4wOTcgMGwtNy41NzkgOC4xNDdhMS4zOCAxLjM4IDAgMCAwIC4wOSAxLjk3MyAxLjQ0IDEuNDQgMCAwIDAgMi4wMDgtLjA4OGw1LjEwOS01LjQ5MnYyMC42MWExLjQxIDEuNDEgMCAwIDAgMS40MjEgMS4zOTdjLjc4NSAwIDEuNDIxLS42MjUgMS40MjEtMS4zOTd2LTIwLjYxbDUuMTA5IDUuNDkyYTEuNDQgMS40NCAwIDAgMCAyLjAwOC4wODggMS4zOCAxLjM4IDAgMCAwIC4wOS0xLjk3M2wtNy41NzktOC4xNDZ6TTE2Ljc2OSAzOC40YzAtLjc3My0uNjItMS40LTEuMzg1LTEuNFMxNCAzNy42MjcgMTQgMzguNHYuMTAybC4yMTUgNi4yMjljLjIyMyAxLjY4LjcwMSAzLjA5NSAxLjgxMyA0LjIxOHMyLjUxIDEuNjA3IDQuMTcyIDEuODMzYzEuNi4yMTggMy42MzYuMjE4IDYuMTYuMjE4aDExLjI4bDYuMTYtLjIxOGMxLjY2Mi0uMjI2IDMuMDYxLS43MDkgNC4xNzItMS44MzNzMS41ODktMi41MzggMS44MTMtNC4yMThDNTAgNDMuMTEzIDUwIDQxLjA1NSA1MCAzOC41MDNWMzguNGMwLS43NzMtLjYyLTEuNC0xLjM4NS0xLjRzLTEuMzg1LjYyNy0xLjM4NSAxLjRsLS4xOSA1Ljk1OGMtLjE4MiAxLjM3LS41MTUgMi4wOTUtMS4wMjYgMi42MTJzLTEuMjI4Ljg1My0yLjU4MyAxLjAzOGMtMS4zOTUuMTktMy4yNDMuMTkzLTUuODkzLjE5M0gyNi40NjJjLTIuNjUgMC00LjQ5OC0uMDAzLTUuODkzLS4xOTMtMS4zNTUtLjE4NC0yLjA3Mi0uNTIxLTIuNTgzLTEuMDM4cy0uODQ0LTEuMjQyLTEuMDI2LTIuNjEyYy0uMTg3LTEuNDEtLjE5MS0zLjI3OS0uMTkxLTUuOTU4eiIvPjwvZz48L2c+PGRlZnM+PGNsaXBQYXRoIGlkPSJBIj48cGF0aCBmaWxsPSIjZmZmIiBkPSJNMCAwaDY1djY1SDB6Ii8+PC9jbGlwUGF0aD48L2RlZnM+PC9zdmc+) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a highly senior ecosystem role requiring 10+ years of customer-facing experience, substantial contact-center knowledge, and credibility with both technical and executive stakeholders. The director must independently align multiple internal teams and external partners while delivering measurable adoption and revenue outcomes. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$235,000US market range (per year)$180k–$260k0$286k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. Cresta discloses an OTE range of $220,000–$250,000 USD plus equity. The posting does not explicitly state a cadence, so yearly compensation is inferred from the amount, seniority, US location, and full-time employment context. The estimated US market range for a senior partner-success leader in enterprise SaaS is $180,000–$260,000 USD annually, with actual total earnings dependent on variable-pay attainment and location. ## Core skills Skills and capabilities most closely associated with this opportunity. [Partner Success](https://jobicy.com/jobs?search_keywords=Partner%20Success.md)[Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Strategic Partnerships](https://jobicy.com/jobs?search_keywords=Strategic%20Partnerships.md)[Partner Enablement](https://jobicy.com/jobs?search_keywords=Partner%20Enablement.md)[Contact Center Technology](https://jobicy.com/jobs?search_keywords=Contact%20Center%20Technology.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[Solution Consulting](https://jobicy.com/jobs?search_keywords=Solution%20Consulting.md)[Go-to-Market Strategy](https://jobicy.com/jobs?search_keywords=Go-to-Market%20Strategy.md)[Technical Solution Design](https://jobicy.com/jobs?search_keywords=Technical%20Solution%20Design.md)[Executive Stakeholder Management](https://jobicy.com/jobs?search_keywords=Executive%20Stakeholder%20Management.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md)[Project Management](https://jobicy.com/jobs?search_keywords=Project%20Management.md)[Revenue Enablement](https://jobicy.com/jobs?search_keywords=Revenue%20Enablement.md)[Partner Performance Analytics](https://jobicy.com/jobs?search_keywords=Partner%20Performance%20Analytics.md) Sample interview questionsHow would you create a partner success plan for a newly signed systems integrator?I would begin with a joint assessment of the partner's target industries, service capabilities, technical readiness, and revenue objectives. I would then define a phased plan covering onboarding, certifications, use-case development, pipeline targets, delivery readiness, adoption metrics, executive governance, and regular business reviews. Describe how you translate a partner's business requirement into a technical solution. I clarify the desired business outcome, user workflows, data and integration constraints, success metrics, and operational ownership. I then map those requirements to platform capabilities, identify gaps and dependencies with technical teams, document the proposed architecture, and validate the solution with both business and technical stakeholders. How would you address a partner that is engaged but not generating meaningful customer adoption? I would analyze enablement completion, sales activity, pipeline quality, implementation capability, product usage, and customer feedback to identify the main bottleneck. I would align on a recovery plan with specific actions such as targeted training, a joint account strategy, solution-office-hours, executive sponsorship, and time-bound adoption milestones. What metrics would you use to evaluate partner health? I would use a balanced scorecard including partner certification and enablement progress, active pipeline, sourced and influenced revenue, win rates, implementation quality, customer adoption, time to value, renewal impact, product feedback, and executive engagement. The metrics should be reviewed against the partner's maturity stage rather than with a single standard for every partner. How do you manage conflicting priorities across Sales, Product, Engineering, and a strategic partner? I establish the customer and business impact, make dependencies and trade-offs visible, and create a shared decision framework with accountable owners and dates. 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