[All remote jobs](https://jobicy.com/jobs.md)[![Cresta logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/08/4d686e40b22cf2510b627c59afe5fd95.jpg)](https://jobicy.com/company/cresta.md)[Cresta](https://jobicy.com/company/cresta.md) # Principal Partner Solutions Consultant AI Summary Cresta is seeking a principal-level partner solutions consultant to enable strategic ISV, SI, BPO, and technology partners around its AI customer-experience platform. The role combines technical pre-sales, solution design, partner enablement, executive presentations, and support for partner-led sales opportunities. The consultant will translate platform capabilities into business outcomes while coordinating closely with Partnerships, Sales, Product, Enablement, and Solution Engineering. Candidates need deep SaaS or AI pre-sales experience, contact-center domain knowledge, and the ability to influence both technical and executive stakeholders.[Apply for this job](#job-application)[View company](https://jobicy.com/company/cresta.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 220k–250k / yrDepartment[Sales](https://jobicy.com/categories/seller.md)EmploymentFull TimeExperienceDirectorPublished3 Nov 2026Apply before3 Dec 2026Listing views31Application actions0Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, [Ping Wu](https://www.linkedin.com/in/pingwu/), founded and led Google’s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. As a Principal Partner Solution Consultant, you will own the relationship with Cresta’s Partners and work with the internal Partner Team to help showcase and enable the power of Cresta to both partners and potential mutual customers. This role is critical to the long-term growth of Cresta, where we view partnerships as a primary way to scale growth and customer base. In this role, you will sit at the intersection of partnerships, product, and go-to-market teams, ensuring that partners are enabled, technically equipped, and positioned to successfully deliver joint solutions to customers. Success in this role means acting as a trusted advisor for our partners and guiding them toward investing in and building a Cresta partner program. The ideal candidate for this role thrives in customer-facing roles, thinks strategically about how to solve complex industry challenges using the Cresta platform, and takes ownership of internal and external obstacles. ### Key Responsibilities ### Platform Expertise and Guidance * Serve as a trusted advisor and platform expert, connecting technical capabilities to strategic business outcomes for partners and customers. * Connect the dots between platform functionality and the outcomes it can drive for partners and their end customers * Drive partner success through executive presentations, solution demonstrations, strategic asset creation, and technical presales support. * Create and deliver executive-ready presentations that translate complex technical concepts into clear business outcomes, adapting messaging and depth for partner, customer, and executive stakeholders ### Go-to-Market & Revenue Acceleration * Develop scalable messaging, enablement content, and solution frameworks that accelerate partner-led revenue growth. * Lead strategic solution design discussions and serve as the escalation point for complex partner opportunities, technical challenges, and product feedback. * Directly support the partnerships sales team by collaborating on individual partner opportunities to provide tactical guidance ### Partner Strategy and Enablement * Cultivate trusted relationships with strategic partners including GSIs, BPOs, and technology partners * Collaborate with potential and existing partner relationships to provide direct support through strategic platform guidance and solving tactical challenges * Help enable partners on value proposition, solution capabilities, and technical positioning for current and future products * Contribute to scalable partner solution frameworks, best practices, and enablement assets that increase partner self-sufficiency and accelerate joint customer success. ### Cross-Functional Collaboration * Influence and align stakeholders across Partner Sales, Direct Sales, Partner Enablement, Product, and Solution Engineering to execute and scale Cresta’s partner strategy. * Work closely with the Partnerships team to continuously identify challenges, recommend solutions, and improve Cresta’s partner program and offerings * Stay connected in a fast-paced environment that continuously changes product capabilities and roadmap, competitive landscape and strategy, and best practices to maximize our success as a company ### Qualifications * 10+ years of experience in customer-facing roles, including 5+ years in technical pre-sales within high-growth SaaS or AI environments. * 5+ years of experience working in the Contact Center space * Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments. * Demonstrated ability to develop deep platform expertise and engage effectively with both technical and executive audiences. * Ability to translate business requirements into technical solutions. * Proven ability to work cross-functionally with Sales, Product, and Engineering teams. * Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences. * Strong project management and organizational skills. ### Compensation at Cresta Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed. OTE Range: $220,000 – $250,000 + offers Equity Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact [recruiting@cresta.ai](mailto:recruiting@cresta.ai) (if you are opting out, please use the subject ‘Opt-Out’ in your email). Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed. Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates’ personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. Show more [Apply now >](https://jobicy.com/jobs/158831-principal-partner-solutions-consultant.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a principal, externally facing role requiring more than 10 years of customer-facing experience, deep technical pre-sales expertise, and specialized contact-center knowledge. Success depends on independently resolving complex partner challenges while aligning multiple internal teams and senior partner stakeholders. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$235,000US market range (per year)$200k–$280k0$308k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses an OTE range of $220,000–$250,000 USD. The posting does not state a cadence, but annual compensation is inferred from the senior US full-time sales/pre-sales context and the use of OTE. Estimated US market compensation for a principal partner solutions consultant is approximately $200,000–$280,000 USD per year, depending on location, variable-pay mix, and enterprise AI or contact-center specialization. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical pre-sales](https://jobicy.com/jobs?search_keywords=Technical%20pre-sales.md)[Partner enablement](https://jobicy.com/jobs?search_keywords=Partner%20enablement.md)[Solution design](https://jobicy.com/jobs?search_keywords=Solution%20design.md)[Contact center technology](https://jobicy.com/jobs?search_keywords=Contact%20center%20technology.md)[Conversational AI](https://jobicy.com/jobs?search_keywords=Conversational%20AI.md)[Executive presentations](https://jobicy.com/jobs?search_keywords=Executive%20presentations.md)[Solution demonstrations](https://jobicy.com/jobs?search_keywords=Solution%20demonstrations.md)[Strategic partnerships](https://jobicy.com/jobs?search_keywords=Strategic%20partnerships.md)[SaaS platforms](https://jobicy.com/jobs?search_keywords=SaaS%20platforms.md)[Business requirements analysis](https://jobicy.com/jobs?search_keywords=Business%20requirements%20analysis.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Go-to-market strategy](https://jobicy.com/jobs?search_keywords=Go-to-market%20strategy.md)[Project management](https://jobicy.com/jobs?search_keywords=Project%20management.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md) Sample interview questionsHow would you enable a systems integrator to position Cresta effectively with an enterprise contact-center customer?I would first assess the partner’s target accounts, delivery capabilities, and familiarity with the platform. I would then provide a repeatable enablement plan covering the value proposition, priority use cases, discovery questions, technical architecture, demonstration flow, and objection handling. Finally, I would support early opportunities directly and use lessons learned to improve reusable partner assets. Describe how you translate a complex AI platform capability into an executive-level business outcome. I begin with the stakeholder’s operational objective, such as improving conversion, reducing handle time, or increasing quality consistency. I connect the relevant platform workflow and measurable KPIs to that objective, avoiding unnecessary technical detail until it supports a decision. For technical stakeholders, I then provide the architecture, integration approach, security considerations, and implementation plan. How would you handle a partner escalation involving a product limitation during an active sales cycle? I would clarify the customer requirement, business impact, timeline, and whether a viable configuration or workaround exists. I would coordinate quickly with solution engineering and product, communicate transparently with the partner, and set clear expectations rather than overcommitting. I would document the pattern and recommendation so it can inform product prioritization and future partner guidance. What makes a partner solution framework scalable? A scalable framework has clear qualification criteria, standardized discovery and solution-design steps, role-based enablement materials, reusable architecture patterns, and measurable success metrics. It should allow partners to operate independently for common opportunities while establishing well-defined escalation paths for complex deals. I would continuously refine it using partner feedback, win-loss data, and implementation outcomes. How do you align partner sales, direct sales, product, and engineering when priorities differ? I establish a shared customer outcome, clarify each team’s responsibilities, and make dependencies and decision deadlines explicit. I use concise written plans and regular checkpoints to surface trade-offs early, especially around product feasibility and commercial commitments. When conflict remains, I present the options, risks, and customer impact to the appropriate decision-makers with a clear recommendation. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Roofr logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/03/1a4a90db-221.jpg) Roofr Nov 3 New ### [Senior Account Executive](https://jobicy.com/jobs/158821-senior-account-executive-13.md) At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. 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