[All remote jobs](https://jobicy.com/jobs.md)[![dscout logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/03/f81f478b71cf9399121a6f91aafc0bd3.jpeg)](https://jobicy.com/company/dscout.md)[dscout](https://jobicy.com/company/dscout.md) # Customer Research Advisor AI Summary Dscout is seeking a Customer Research Advisor to help clients design, recruit for, field, and analyze research projects using its UX research platform. The role combines customer success, research consulting, platform education, participant support, and internal advocacy for customer feedback. Candidates need 1–4 years of professional experience, strong client-facing communication, organization, and familiarity with UX, qualitative, or consumer research. This is a remote US role restricted to candidates residing in Chicago, Austin, or San Francisco. The position is well suited to an early-career research or customer-success professional who enjoys solving client problems and managing several projects concurrently.[Apply for this job](#job-application)[View company](https://jobicy.com/company/dscout.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 75k–80k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished4 Nov 2026Apply before4 Dec 2026Listing views35Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. At Dscout, we’re building the most flexible and powerful UX research platform on the market—trusted by the world’s top brands in finance (JP Morgan Chase, Intuit, Charles Schwab, PayPal), healthcare (Aya, Headspace), consumer goods (Keen, Verizon, Target, Northface), and tech (Google, Amazon, Facebook, Meta, Spotify, AirBnB). Our tools help teams deeply understand the humans behind their products, so they can build better ones. We are expanding our smart and driven team and would love for you to join us. As a recognized leader in the Forrester Wave, we’re at the cutting edge of experience research technology. Join our dynamic team and work with advanced AI and research tools to analyze data, recruit diverse participants, and deliver insights that shape product roadmaps and business strategies. As a fast-growing, Series C-funded company, we offer you the chance to make a real impact in the user experience field while advancing your career. We are looking for a Customer Research Advisor to join our growing Customer Experience and Research (CXR) team. YOU MUST RESIDE IN CHICAGO, AUSTIN OR SAN FRANCISCO! In this position, you will work collaboratively with Lead Research Advisors and Dscout clients to help our customers use our platform to design, recruit and field research projects. Our clients conduct research on a wide range of topics across: technology, retail, healthcare, and AI, just to name a few. You will have a chance to make a real difference for Dscout’s customers and build your career in the worlds of research and customer success. You are an incredible communicator and a genuine, creative problem-solver. You’re the client’s partner in learning a new digital tool to execute powerful research. You collaborate with clients as they develop research plans and help to identify Dscout methodologies that best meet their needs. Internally, you are our clients’ champion to drive larger improvements to the platform and overall user experience. The Research Advisor position is among the most central to dscout’s operations and means you’ll work with people from across the company on a regular basis, especially our product, engineering and sales teams. If this sounds exciting to you, apply today! Salary range is 75-80K What You Will Do: * Act as a true Dscout expert to train and educate clients on features and functionalities * Provide specific recommendations for clients’ research design on Dscout * Assist in running clients’ research projects on Dscout including planning, designing, recruiting, fielding, analysis, and client engagement * Assist in the creation of training and educational materialsAssist with billing and other administrative processes for clients * Provide support and guidance to research participants to ensure the information they share is helpful and that they enjoy participating * Act as a customer advocate by sharing client feedback internally to continuously improve Dscout’s product offerings What you Need to Have: * BA/BS in design research, psychology, anthropology, sociology, market research, or a related field (or equivalent work experience); MA/MS in these areas is also nice to have, but not required * 1 – 4 years of professional experience (non-internship experience) * 2 – 4 years of client facing or similar experience * Strong track record with client-facing responsibilities, with experience in client service and client relationship management * Strong track record of interpreting clients’ needs and meeting or exceeding their expectations * Strong project and time management skills; able to simultaneously manage multiple projects across multiple stakeholders * Established knowledge of and passion for user research, UX and/or consumer researchInterest or experience in conducting qualitative analysis * Naturally able to strike a balance between friendly and professional in communications * Able to work both collaboratively and independently * Flexible and eager to learn new things each and every day * Genuinely interested in research and technology: you’re technically curious, you enjoy learning about new products, and you are fascinated about how things work * Curious and empathetic to others’ needs and circumstances * Highly organized, efficient and detail-oriented Of course, what is outlined above is an ideal set of expectations; however, business needs and other projects and tasks may shift, and additional tasks could be assigned at the discretion of your manager. About Dscout Dscout is a team of passionate, empathetic, and curious professionals. As a recognized leader in the Forrester Wave, we’re at the cutting edge of experience research technology. The power of research drives us – how in-context insights from real people can build more enjoyable products and services. We prioritize learning, sharing, and building. We also deeply value being a diverse and inclusive team and company and look for team members who align with that belief. Join our dynamic team and help shape product roadmaps and business strategies for the world’s most loved brands. It doesn’t stop there. When you join the Dscout team, you will get: * A strong and competitive compensation package with a built-in bonus and equity program. * An incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 15 company holidays, 12 weeks of paid parental leave, 401k match, and much more. * An education stipend to support your growth & development, and a remote work stipend. * A company that is open and transparent with our team. You will know what is happening and why it matters. Dscout is an equal-opportunity employer that values diversity. We do not discriminate based on identity, including race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. If you need reasonable accommodations for any part of the employment process, please email us at accommodations@dscout.com with the nature of your request and your contact information. We’ll do everything possible to ensure you’re well-prepared for success during our interview process, while also upholding your privacy, including accommodating any special requests. Please note that only inquiries regarding requests for reasonable accommodation will be responded to from this email address. When you apply at Dscout, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our [Privacy Policy](https://www.dscout.com/legal/master-access-agreement). Dscout participates in the E-Verify program in certain locations, as required by law. Location Flexibility: Dscout is proud to support a remote-first workforce and enable employees to work from almost anywhere. At this time, however, we are unable to hire in the following locations: Montana, Hawaii, Alaska, and Washington DC. NOTE: DSCOUT NEVER CONTACTS JOB APPLICANTS VIA TEXT, MESSENGER, OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS, BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM DSCOUT.COM Show more [Apply now >](https://jobicy.com/jobs/158869-customer-research-advisor.md) * ![Upload CV](data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI2NSIgaGVpZ2h0PSI2NSIgZmlsbD0ibm9uZSIgeG1sbnM6dj0iaHR0cHM6Ly92ZWN0YS5pby9uYW5vIj48ZyBjbGlwLXBhdGg9InVybCgjQSkiPjxwYXRoIGQ9Ik0wIDBINjVWNjVIMFYwWiIgZmlsbD0iIzAyOWFlYiIvPjxnIGZpbGw9IiNmZmYiIHN0cm9rZT0iI2ZmZiIgc3Ryb2tlLXdpZHRoPSIyIj48cGF0aCBkPSJNMzMuMDQ5IDE1LjQ1NGExLjQzIDEuNDMgMCAwIDAtMi4wOTcgMGwtNy41NzkgOC4xNDdhMS4zOCAxLjM4IDAgMCAwIC4wOSAxLjk3MyAxLjQ0IDEuNDQgMCAwIDAgMi4wMDgtLjA4OGw1LjEwOS01LjQ5MnYyMC42MWExLjQxIDEuNDEgMCAwIDAgMS40MjEgMS4zOTdjLjc4NSAwIDEuNDIxLS42MjUgMS40MjEtMS4zOTd2LTIwLjYxbDUuMTA5IDUuNDkyYTEuNDQgMS40NCAwIDAgMCAyLjAwOC4wODggMS4zOCAxLjM4IDAgMCAwIC4wOS0xLjk3M2wtNy41NzktOC4xNDZ6TTE2Ljc2OSAzOC40YzAtLjc3My0uNjItMS40LTEuMzg1LTEuNFMxNCAzNy42MjcgMTQgMzguNHYuMTAybC4yMTUgNi4yMjljLjIyMyAxLjY4LjcwMSAzLjA5NSAxLjgxMyA0LjIxOHMyLjUxIDEuNjA3IDQuMTcyIDEuODMzYzEuNi4yMTggMy42MzYuMjE4IDYuMTYuMjE4aDExLjI4bDYuMTYtLjIxOGMxLjY2Mi0uMjI2IDMuMDYxLS43MDkgNC4xNzItMS44MzNzMS41ODktMi41MzggMS44MTMtNC4yMThDNTAgNDMuMTEzIDUwIDQxLjA1NSA1MCAzOC41MDNWMzguNGMwLS43NzMtLjYyLTEuNC0xLjM4NS0xLjRzLTEuMzg1LjYyNy0xLjM4NSAxLjRsLS4xOSA1Ljk1OGMtLjE4MiAxLjM3LS41MTUgMi4wOTUtMS4wMjYgMi42MTJzLTEuMjI4Ljg1My0yLjU4MyAxLjAzOGMtMS4zOTUuMTktMy4yNDMuMTkzLTUuODkzLjE5M0gyNi40NjJjLTIuNjUgMC00LjQ5OC0uMDAzLTUuODkzLS4xOTMtMS4zNTUtLjE4NC0yLjA3Mi0uNTIxLTIuNTgzLTEuMDM4cy0uODQ0LTEuMjQyLTEuMDI2LTIuNjEyYy0uMTg3LTEuNDEtLjE5MS0zLjI3OS0uMTkxLTUuOTU4eiIvPjwvZz48L2c+PGRlZnM+PGNsaXBQYXRoIGlkPSJBIj48cGF0aCBmaWxsPSIjZmZmIiBkPSJNMCAwaDY1djY1SDB6Ii8+PC9jbGlwUGF0aD48L2RlZnM+PC9zdmc+) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires balancing multiple client projects while applying research-methodology judgment and learning a specialized platform. It is early-career in seniority, but demands strong stakeholder communication and reliable project coordination. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$77,500US market range (per year)$65k–$90k0$99.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer states a salary range of 75–80K; based on the US-based full-time professional context, this is inferred to be an annual USD salary range. The estimated US market range for a customer-facing UX research advisor with 1–4 years of experience is approximately $65,000–$90,000 per year. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[UX research](https://jobicy.com/jobs?search_keywords=UX%20research.md)[Qualitative research](https://jobicy.com/jobs?search_keywords=Qualitative%20research.md)[Client relationship management](https://jobicy.com/jobs?search_keywords=Client%20relationship%20management.md)[Research design](https://jobicy.com/jobs?search_keywords=Research%20design.md)[Project management](https://jobicy.com/jobs?search_keywords=Project%20management.md)[Stakeholder communication](https://jobicy.com/jobs?search_keywords=Stakeholder%20communication.md)[Customer training](https://jobicy.com/jobs?search_keywords=Customer%20training.md)[Participant recruitment](https://jobicy.com/jobs?search_keywords=Participant%20recruitment.md)[Data analysis](https://jobicy.com/jobs?search_keywords=Data%20analysis.md)[Client advocacy](https://jobicy.com/jobs?search_keywords=Client%20advocacy.md)[Time management](https://jobicy.com/jobs?search_keywords=Time%20management.md) Sample interview questionsHow would you help a new client choose the right Dscout methodology for a research objective?I would first clarify the client’s decision to be made, target audience, timeline, and desired evidence. I would then recommend the methodology that best fits those needs, explain the trade-offs clearly, and provide a practical project plan for setup, recruitment, fielding, and analysis. Describe how you manage several client projects with competing deadlines. I maintain a prioritized project tracker with milestones, owners, risks, and next steps. I communicate early when dependencies may affect timing, reserve focused time for high-impact work, and provide clients with proactive status updates rather than waiting for issues to arise. How do you respond when a client’s research plan is unlikely to produce useful insights? I would acknowledge the client’s objective and ask questions to understand the underlying decision they need to make. I would then respectfully explain the risk in the current approach and offer specific alternatives, such as refining the participant criteria, tasks, or research questions. What does excellent client training on a research platform look like? Excellent training is outcome-based and tailored to the client’s experience level. I would combine a clear walkthrough with relevant examples, hands-on practice, reference materials, and follow-up support so the client can confidently run their project independently. How would you share recurring customer feedback with product and engineering teams? I would synthesize feedback into clear themes supported by examples, describe the customer impact and frequency, and distinguish urgent usability barriers from enhancement ideas. I would collaborate with internal teams to clarify context and keep customers informed when their feedback results in meaningful improvements. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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