[All remote jobs](https://jobicy.com/jobs.md)[![hims & hers logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2023/11/e7b9b920-221.jpeg)](https://jobicy.com/company/hims-hers.md)[hims & hers](https://jobicy.com/company/hims-hers.md) # Director, Sales & Operations Planning AI Summary This senior operations leadership role owns the company-wide sales and operations planning process for a distributed fulfillment network. The Director translates demand forecasts into capacity, labor, equipment, and material plans while balancing service, utilization, and cost objectives. The position leads scenario modeling, KPI governance, executive reporting, and cross-functional decisions with Operations, Finance, HR, compounding, dispensing, and fulfillment teams. It also manages and develops a planning and analytics team while improving workforce-management models and planning systems.[Apply for this job](#job-application)[View company](https://jobicy.com/company/hims-hers.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 190k–210k / yrDepartment[Product & Operations](https://jobicy.com/categories/management.md)EmploymentFull TimeExperienceDirectorPublished4 Nov 2026Apply before4 Dec 2026Listing views25Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit [hims.com/about](http://hims.com/about) and [hims.com/how-it-works](http://hims.com/how-it-works) . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit [www.hims.com/careers-professionals](http://www.hims.com/careers-professionals). ### About the Role: We are seeking a strategic, process-driven Director of Sales & Operations Planning (S&OP) with a strong focus on operations planning, resource management, and labor modeling. This role owns the integrated planning function responsible for translating business strategy into executable operational plans that balance capacity and labor against service and cost targets. This is a highly visible leadership role, setting the operations planning strategy and partnering directly with senior leadership across the organization to shape network-wide decisions. Additionally this role will be responsible for evolving the department – partnering with cross functional teams to create newer and more accurate models that leverage industry best practices and expertise. ### You Will: * Own the Operations Planning Strategy: Set the vision and governance for the S&OP process, chairing the weekly S&OP meeting and driving alignment between demand signals and executable operations plans across the network. Define the KPI framework and accountability structure that governs plan execution across sites and functions. * Fulfillment Capacity Strategy: Own medium- to long-range capacity planning across the network, setting the strategy for personnel, equipment, and material capabilities, and making the call on when network routing or footprint changes are needed. * Labor & Resource Planning Leadership: Own the translation of volume plans into required hours by role and process path, and the labor models that drive it. * Serve as the primary executive partner to HR, Finance, and Operations leadership in aligning staffing strategy with operational demand across the network. * Develop and recommend the long-range workforce strategy by anticipating volume trends, seasonal spikes, and the labor impact of strategic initiatives. * Provide recommendations on cross-training, temporary staffing, and overtime strategy based on network-wide capacity constraints. * Operational Scenario Modeling: Direct scenario planning to simulate the impact of volume changes, labor availability, or supply disruptions, and translate the results into leadership recommendations and contingency plans. * Cross-Functional & Executive Alignment: Serve as the primary point of accountability across compounding, dispense and fulfillment, planning, and finance to ensure operational readiness, resolving cross-functional trade-offs and escalations. * Process Optimization: Set the roadmap for continuous improvement in planning processes and models, driving initiatives that improve modeling accuracy, increase efficiency or increase visibility. * Performance Management & Reporting: Own the dashboard and KPI strategy for plan adherence, resource utilization, labor efficiency, and production performance, and use it to drive decisions at the leadership level. * Executive Communication & Influence: Present operational insights and capacity trade-offs to executive leadership as needed, shaping strategic decisions on network investment, staffing, and capacity. * Team Leadership & Development: Build, lead, and develop a team of planners and analysts, establishing career paths and elevating planning capability across the organization. ### You Have: * Bachelor’s degree in Operations Management, Supply Chain, or related field (MBA or Master’s preferred). * 12+ years of experience in operations planning, resource management, or labor modeling in a manufacturing, warehouse, or industrial setting. * 8+ years of people leadership experience, including managing teams larger than 6. * Proven track record setting operations planning strategy at a multi-site or network level. * Expertise in workforce planning, labor forecasting, and operational planning, with deep fluency in translating data into executive-level strategy. * Strong analytical and problem-solving skills, with advanced skills using tools such as Excel, Power BI, Tableau, or labor planning software. * Excellent executive presence and communication skills, with a demonstrated track record of influencing C-suite/senior leadership decisions. * Experience leading the implementation or selection of labor planning tools or workforce management systems at scale. ### Our Benefits (there are more but here are some highlights): * Competitive salary & equity compensation for full-time roles * Unlimited PTO, company holidays, and quarterly mental health days * Comprehensive health benefits including medical, dental & vision, and parental leave * Employee Stock Purchase Program (ESPP) * 401k benefits with employer matching contribution * Offsite team retreats We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you’re excited about this role, we encourage you to apply—even if you’re not sure if your background or experience is a perfect match. Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [accommodations@forhims.com](mailto:accommodations@forhims.com) and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address. To learn more about how we collect, use, retain, and disclose Personal Information, please visit our [Global Candidate Privacy Statement](https://www.hims.com/global-candidate-privacy-statement). Show more [Apply now >](https://jobicy.com/jobs/158927-director-sales-operations-planning.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires 12+ years of operational planning experience, extensive people leadership, and accountability for network-level capacity and labor decisions. It involves high-stakes trade-offs, advanced modeling, and frequent influence with senior executives across multiple functions. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$200,000US market range (per year)$180k–$240k0$264k AI insightThe employer discloses a yearly base compensation range of $190,000–$210,000 USD, with a midpoint of $200,000. Estimated US market compensation for a director-level S&OP leader with multi-site workforce-planning responsibility is approximately $180,000–$240,000 USD per year; this is an AI estimate rather than verified market research. ## Core skills Skills and capabilities most closely associated with this opportunity. [Sales and operations planning](https://jobicy.com/jobs?search_keywords=Sales%20and%20operations%20planning.md)[Capacity planning](https://jobicy.com/jobs?search_keywords=Capacity%20planning.md)[Workforce planning](https://jobicy.com/jobs?search_keywords=Workforce%20planning.md)[Labor forecasting](https://jobicy.com/jobs?search_keywords=Labor%20forecasting.md)[Resource management](https://jobicy.com/jobs?search_keywords=Resource%20management.md)[Scenario modeling](https://jobicy.com/jobs?search_keywords=Scenario%20modeling.md)[Supply chain operations](https://jobicy.com/jobs?search_keywords=Supply%20chain%20operations.md)[Fulfillment operations](https://jobicy.com/jobs?search_keywords=Fulfillment%20operations.md)[KPI development](https://jobicy.com/jobs?search_keywords=KPI%20development.md)[Operational analytics](https://jobicy.com/jobs?search_keywords=Operational%20analytics.md)[Executive stakeholder management](https://jobicy.com/jobs?search_keywords=Executive%20stakeholder%20management.md)[People leadership](https://jobicy.com/jobs?search_keywords=People%20leadership.md)[Excel](https://jobicy.com/jobs?search_keywords=Excel.md)[Power BI](https://jobicy.com/jobs?search_keywords=Power%20BI.md)[Tableau](https://jobicy.com/jobs?search_keywords=Tableau.md) Sample interview questionsHow would you build an integrated S&OP process for a multi-site fulfillment network?I would establish a recurring planning cadence that combines demand forecasts, inventory and supply constraints, site capacity, labor availability, and service targets. I would define common assumptions, decision rights, KPI owners, and escalation paths, then use the forum to document trade-offs and convert approved decisions into site-level execution plans. Describe how you translate volume forecasts into labor requirements. I segment volume by process path, site, shift, and relevant complexity drivers, then apply validated productivity standards and staffing assumptions to calculate required hours. I compare requirements with available capacity, model overtime, cross-training, and contingent-labor options, and monitor forecast accuracy and actual productivity to recalibrate the model. What KPIs would you use to evaluate operational plan execution? I would use forecast accuracy, plan adherence, capacity utilization, labor fill rate, labor efficiency, overtime percentage, service-level attainment, backlog, throughput, and cost per unit. The metrics should be reviewed at network and site levels so leaders can distinguish systemic constraints from local execution issues. Tell us about a time you influenced executives to make a capacity or workforce investment. I would present a fact-based scenario analysis showing the service, cost, and risk implications of maintaining the current plan versus investing in additional capacity. The recommendation would state assumptions, sensitivity ranges, implementation timing, and clear decision points, enabling executives to choose an option aligned with growth and customer-service objectives. How would you improve an existing labor-planning model that stakeholders do not trust? I would first audit source data, process definitions, productivity assumptions, and the gap between planned and actual outcomes. I would involve site operators in validating the model, prioritize the largest accuracy drivers, and release improvements iteratively with transparent performance reporting so users can see how model recommendations are generated and validated. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Quince logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b33b4553-221.png) Quince Nov 4 New ### [Senior Manager, Global Procurement (Soft Home – Bedding)](https://jobicy.com/jobs/158920-senior-manager-global-procurement-soft-home-bedding.md) ABOUT QUINCE Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality… * ![Quince logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b33b4553-221.png) Quince Nov 4 New ### [Senior Manager, Global Procurement (Hard Home)](https://jobicy.com/jobs/158908-senior-manager-global-procurement-hard-home.md) ABOUT QUINCE Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality… * ![Nash logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/276c5895-221.png) Nash Nov 4 New ### [Product at Nash](https://jobicy.com/jobs/158899-product-at-nash.md) Product at Nash The Role Join Nash, an autonomic logistics platform helping enterprises plan, execute, and manage deliveries across diverse fleets, partners, and networks. As a Product Manager, you’ll be… * ![Caylent logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/9ed8d81b-221.jpg) Caylent Nov 4 New ### [Forward Deployed Product Manager](https://jobicy.com/jobs/158898-forward-deployed-product-manager.md) Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s… * ![Quince logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b33b4553-221.png) Quince Nov 4 New ### [Senior Manager, Global Procurement (Bags and Accessories)](https://jobicy.com/jobs/158891-senior-manager-global-procurement-bags-and-accessories.md) ABOUT QUINCE Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality… * ![Quince logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b33b4553-221.png) Quince Nov 4 New ### [Manager, Return To Vendor (RTV)](https://jobicy.com/jobs/158857-manager-return-to-vendor-rtv.md) ABOUT QUINCE Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality… * ![Cloudbeds logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3aef1a38-221.png) Cloudbeds Nov 4 New ### [Onboarding Project Manager](https://jobicy.com/jobs/144915-onboarding-project-manager.md) What Makes Us Unique At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent… * ![Wpromote logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/08/e1003ec6a2d34525775d0bc7912ced79.jpg) Wpromote Nov 3 New ### [Product Manager](https://jobicy.com/jobs/158828-product-manager-11.md) The Role We’re looking for a Product Manager to join Wpromote’s Technology team and help shape Polaris IQ, our marketing intelligence platform that gives clients more intelligent investment decisions and… * ![Mural logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/01/9b6f1383-221.jpeg) Mural Nov 3 New ### [Principal Product Manager, AI Workflows](https://jobicy.com/jobs/158756-principal-product-manager-ai-workflows.md) ABOUT THE TEAM Mural helps teams think, decide, and follow through together. AI made producing content cheap. It did not make agreement, commitment, or follow-through any easier. The AI Workflows… * ![Lightspeed Commerce logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/09/3d38005a-221.png) Lightspeed Commerce Nov 3 New ### [Director, Product Management (Payments)](https://jobicy.com/jobs/158749-director-product-management-payments.md) Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! Lightspeed… [Browse all jobs](https://jobicy.com/jobs.md)