[All remote jobs](https://jobicy.com/jobs.md)[![Elevenlabs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e01b4c5d-221.png)](https://jobicy.com/company/elevenlabs.md)[Elevenlabs](https://jobicy.com/company/elevenlabs.md) # Account Manager – DACH AI Summary ElevenLabs is seeking a German- and English-speaking Account Manager to own technical customer success and commercial outcomes for a DACH book of business. The role combines onboarding, enablement, deployment guidance, usage analysis, renewals, upsells, cross-sell, and expansion for AI and SaaS customers. The successful candidate will work closely with Sales, Engineering, Product, Marketing, and Customer Success leadership while supporting API and SDK integrations. This is a high-autonomy, remote-first position for an experienced B2B SaaS account professional who can translate technical adoption into retention and revenue growth.[Apply for this job](#job-application)[View company](https://jobicy.com/company/elevenlabs.md)ShareRemote from[Germany](https://jobicy.com/job-region/germany.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished4 Nov 2026Apply before4 Dec 2026Listing views35Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. ### About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses – from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world’s most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We’ve raised $781M in funding and our last valuation was $22B – multiples of 11, always. We have expanded from voice into three main platforms: * ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. * ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. * ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team – builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. ### How we work * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. ### What we offer * Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact – beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual team offsite: Each year, we bring your entire team together in a new location – past offsites have included Croatia, Italy and Cancún * Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ### About the role This is a builder’s role, where you’ll own both the technical depth and commercial outcomes for some of ElevenLabs’ most exciting customers across the DACH region (Germany, Austria, Switzerland), sitting at the intersection of product, engineering, and revenue. You’ll get ahead of the problem. You’ll dig into how customers deploy ElevenLabs across web, mobile, and their systems, spot the problems before they do, inspire new use-cases and own the solution end to end. You’ll own the number too: renewals, expansion and cross-sell. Success here means driving real revenue retention and growth for your book of business. ### What this looks like day to day You’ll run onboarding, enablement, and growth across ElevenLabs’ full platform, core speech models, creative tools, and Agents. You’ll advise customers on production deployment, not just theory, digging into usage and performance data to catch friction early and keep adoption moving. You’ll also own commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion. You’ll spot expansion opportunities early, own renewals and upsells end to end, and work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue. ### Requirements * 5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the DACH region * Proven experience of owning and managing a defined Book of Business * Fluent in German and English * Proven experience working across the DACH market. Knowledge of the landscape and cultural nuances * Familiarity and experience with building and deploying AI agents * Strong builder mindset – you thrive in ambiguity and being a pioneer, finding ways to innovate across a full region or market to drive revenue outcomes * Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs * Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams * Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals * Excellent problem-solving, technical, and analytical skills to address customer needs and concerns * Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization * Self-motivated and able to work independently in a remote or distributed team environment ### Location This role is remote-first, so it can be executed from anywhere in Germany. #LI-Remote We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses. Show more [Apply now >](https://jobicy.com/jobs/158941-account-manager-dach.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI2NSIgaGVpZ2h0PSI2NSIgZmlsbD0ibm9uZSIgeG1sbnM6dj0iaHR0cHM6Ly92ZWN0YS5pby9uYW5vIj48ZyBjbGlwLXBhdGg9InVybCgjQSkiPjxwYXRoIGQ9Ik0wIDBINjVWNjVIMFYwWiIgZmlsbD0iIzAyOWFlYiIvPjxnIGZpbGw9IiNmZmYiIHN0cm9rZT0iI2ZmZiIgc3Ryb2tlLXdpZHRoPSIyIj48cGF0aCBkPSJNMzMuMDQ5IDE1LjQ1NGExLjQzIDEuNDMgMCAwIDAtMi4wOTcgMGwtNy41NzkgOC4xNDdhMS4zOCAxLjM4IDAgMCAwIC4wOSAxLjk3MyAxLjQ0IDEuNDQgMCAwIDAgMi4wMDgtLjA4OGw1LjEwOS01LjQ5MnYyMC42MWExLjQxIDEuNDEgMCAwIDAgMS40MjEgMS4zOTdjLjc4NSAwIDEuNDIxLS42MjUgMS40MjEtMS4zOTd2LTIwLjYxbDUuMTA5IDUuNDkyYTEuNDQgMS40NCAwIDAgMCAyLjAwOC4wODggMS4zOCAxLjM4IDAgMCAwIC4wOS0xLjk3M2wtNy41NzktOC4xNDZ6TTE2Ljc2OSAzOC40YzAtLjc3My0uNjItMS40LTEuMzg1LTEuNFMxNCAzNy42MjcgMTQgMzguNHYuMTAybC4yMTUgNi4yMjljLjIyMyAxLjY4LjcwMSAzLjA5NSAxLjgxMyA0LjIxOHMyLjUxIDEuNjA3IDQuMTcyIDEuODMzYzEuNi4yMTggMy42MzYuMjE4IDYuMTYuMjE4aDExLjI4bDYuMTYtLjIxOGMxLjY2Mi0uMjI2IDMuMDYxLS43MDkgNC4xNzItMS44MzNzMS41ODktMi41MzggMS44MTMtNC4yMThDNTAgNDMuMTEzIDUwIDQxLjA1NSA1MCAzOC41MDNWMzguNGMwLS43NzMtLjYyLTEuNC0xLjM4NS0xLjRzLTEuMzg1LjYyNy0xLjM4NSAxLjRsLS4xOSA1Ljk1OGMtLjE4MiAxLjM3LS41MTUgMi4wOTUtMS4wMjYgMi42MTJzLTEuMjI4Ljg1My0yLjU4MyAxLjAzOGMtMS4zOTUuMTktMy4yNDMuMTkzLTUuODkzLjE5M0gyNi40NjJjLTIuNjUgMC00LjQ5OC0uMDAzLTUuODkzLS4xOTMtMS4zNTUtLjE4NC0yLjA3Mi0uNTIxLTIuNTgzLTEuMDM4cy0uODQ0LTEuMjQyLTEuMDI2LTIuNjEyYy0uMTg3LTEuNDEtLjE5MS0zLjI3OS0uMTkxLTUuOTU4eiIvPjwvZz48L2c+PGRlZnM+PGNsaXBQYXRoIGlkPSJBIj48cGF0aCBmaWxsPSIjZmZmIiBkPSJNMCAwaDY1djY1SDB6Ii8+PC9jbGlwUGF0aD48L2RlZnM+PC9zdmc+) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires both technical fluency with AI agents, APIs, SDKs, and production deployments and ownership of retention and expansion targets. It operates in a fast-moving environment with significant customer-facing, commercial, and cross-functional responsibility. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$115,000US market range (per year)$90k–$140k0$154k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer base salary is disclosed. The displayed annual figures are AI-generated USD estimates for an experienced technical Account Manager / Customer Success professional in B2B AI and SaaS; the yearly cadence is inferred from the full-time senior commercial role. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[B2B SaaS](https://jobicy.com/jobs?search_keywords=B2B%20SaaS.md)[DACH Market](https://jobicy.com/jobs?search_keywords=DACH%20Market.md)[German Language](https://jobicy.com/jobs?search_keywords=German%20Language.md)[English Language](https://jobicy.com/jobs?search_keywords=English%20Language.md)[Revenue Retention](https://jobicy.com/jobs?search_keywords=Revenue%20Retention.md)[Renewals](https://jobicy.com/jobs?search_keywords=Renewals.md)[Upselling](https://jobicy.com/jobs?search_keywords=Upselling.md)[Cross-selling](https://jobicy.com/jobs?search_keywords=Cross-selling.md)[API Integrations](https://jobicy.com/jobs?search_keywords=API%20Integrations.md)[SDKs](https://jobicy.com/jobs?search_keywords=SDKs.md)[AI Agents](https://jobicy.com/jobs?search_keywords=AI%20Agents.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[Data Analysis](https://jobicy.com/jobs?search_keywords=Data%20Analysis.md) Sample interview questionsHow have you managed renewals and expansion for a defined B2B SaaS book of business?I segment accounts by revenue, adoption, renewal timing, and growth potential, then maintain account plans with measurable success milestones. I use product usage and stakeholder feedback to identify risks early, demonstrate value before renewal discussions, and develop expansion opportunities jointly with the customer and internal sales partners. Describe how you would help a customer deploy an AI agent using APIs and SDKs. I would first clarify the customer’s use case, technical architecture, security expectations, success metrics, and rollout timeline. I would coordinate with their technical team on API and SDK implementation, validate testing and monitoring plans, review adoption and performance data after launch, and use findings to improve the deployment and identify additional use cases. How do you address a customer with declining product usage ahead of a renewal? I would investigate usage data to isolate where adoption is declining and validate the findings with the customer’s administrators and end users. I would create a recovery plan that may include enablement, workflow redesign, technical troubleshooting, executive alignment, and clear milestones, then communicate progress consistently to protect the renewal. What is your approach to working cross-functionally when a strategic customer has a technical issue and a commercial opportunity? I establish a shared view of the customer’s priority, business impact, owner, and next steps across Engineering, Support, Product, and Sales. I separate immediate incident resolution from longer-term commercial conversations, ensuring the customer receives transparent communication while positioning relevant improvements or additional capabilities only after trust is restored. How would you adapt your account-management approach for customers in Germany, Austria, and Switzerland? I would combine a consistent account operating model with sensitivity to local business norms, procurement processes, communication preferences, and language expectations. I would communicate clearly in German and English, document commitments carefully, involve the appropriate decision-makers, and tailor success plans to each customer’s market context and technical maturity. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Toast logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/12/WRILS-201210114200-563401.png) Toast Nov 4 New ### [Onboarding Consultant, Menu](https://jobicy.com/jobs/158975-onboarding-consultant-menu.md) Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. 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