[All remote jobs](https://jobicy.com/jobs.md)[![Customer.io logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b82146da-221.jpg)](https://jobicy.com/company/customer-io.md)[Customer.io](https://jobicy.com/company/customer-io.md) # Mid-Market Account Executive, Americas AI Summary Customer.io is hiring a remote Mid-Market Account Executive to acquire new B2B SaaS and MarTech customers in the United States. The role owns the full sales cycle, including prospecting, discovery, product demonstrations, negotiation, and closing mid-market opportunities. The successful candidate will build pipeline through both self-sourced and SDR-supported leads while reporting progress against individual sales targets. This position requires consultative selling ability, experience with shorter-cycle deals, and strong cross-functional collaboration for post-sale handoffs. The listed package includes a $95,000 base salary and $95,000 variable component, for $190,000 annual on-target earnings.[Apply for this job](#job-application)[View company](https://jobicy.com/company/customer-io.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md), [Canada](https://jobicy.com/job-region/canada.md), [LATAM](https://jobicy.com/job-region/latam.md)SalaryUSD 95k–95k / yrDepartment[Sales](https://jobicy.com/categories/seller.md)EmploymentFull TimeExperienceDirectorPublished4 Nov 2026Apply before4 Dec 2026Listing views26Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. Hello, I’m Steve, Director of Sales at [Customer.io](http://customer.io/)! We’re expanding our sales team in the United States and seeking motivated and successful Account Executives at the Mid-Market level to join us! This role offers a unique opportunity to take your sales career to the next level, with potential for upward mobility. As an Account Executive, you’ll represent [Customer.io](http://customer.io/) to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close), where you’ll be fielding both inbound and outbound demand. ### About [Customer.io](http://customer.io/) Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. [Customer.io](http://customer.io/) powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. ### Responsibilities: * Pipeline Development and Management: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition. * Full-Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition within targeted accounts. * Customer Needs Analysis and Solution Alignment: Conduct discovery calls to understand customer business challenges and goals. Position [Customer.io](http://customer.io/)‘s solutions to meet these needs effectively. * Collaboration and Cross-Functional Feedback: Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale. * Performance Tracking and Reporting: Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision-making. ### Qualifications: * Experience: 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts * Location: We are currently hiring for positions based in the United States. Candidates must be located in one of these regions to be considered for the role. * B2B SaaS or MarTech Experience: Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech * Sales Methodology: Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close. * Communication Skills: Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects. * Problem Solving: Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition * Deal Focus: Primarily handles mid-market accounts with shorter sales cycles and lower ACV deals * Support: Works closely with our SDR team for lead generation, with a balance between inbound and self-sourced opportunities * Responsibilities: Engage in high-volume prospecting, cold and warm outreach * Manage the full sales cycle for deals typically under $50,000 ACV * Drive growth within mid-sized clients, nurturing relationships and uncovering business needs ### Compensation & Benefits We believe in transparency. We are offering a compensation package of $95,000 base + $95,000 variable for a total $190,000 OTE USD (or equivalent in local currency), subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build. We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more. [See full benefits here →](https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0) ### Our Process No gotchas, no trick questions – just a clear, human process designed to help both of us make an informed decision. * 30-minute video call with Recruiter * 45-minute video call with Manager * 30-minute video call with Bar Raiser * 60-minute Case Study and Discovery Call w/ the Hiring Team All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. [Customer.io](http://customer.io/) recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official [Customer.io](http://Customer.io) letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [jobs@customer.io](mailto:jobs@customer.io). ### Join us! Check out our [careers page](https://customer.io/careers/) for more information about why you should [come work with us!](https://customer.io/about/) We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion! Show more [Apply now >](https://jobicy.com/jobs/158962-mid-market-account-executive-americas-2.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines high-volume outbound prospecting with end-to-end ownership of mid-market SaaS opportunities. Success depends on consistently creating pipeline, running strong discovery, and closing against measurable revenue targets. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$95,000US market range (per year)$80k–$110k0$121.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer states a $95,000 USD base salary plus $95,000 variable compensation, totaling $190,000 OTE. The annual cadence is inferred from standard US full-time SaaS account-executive compensation conventions because the posting does not explicitly state a pay period. Estimated US market base salary for a mid-market SaaS Account Executive is $80,000–$110,000 per year, excluding commission and equity. ## Core skills Skills and capabilities most closely associated with this opportunity. [B2B SaaS sales](https://jobicy.com/jobs?search_keywords=B2B%20SaaS%20sales.md)[Full-cycle sales](https://jobicy.com/jobs?search_keywords=Full-cycle%20sales.md)[Mid-market sales](https://jobicy.com/jobs?search_keywords=Mid-market%20sales.md)[Pipeline management](https://jobicy.com/jobs?search_keywords=Pipeline%20management.md)[Outbound prospecting](https://jobicy.com/jobs?search_keywords=Outbound%20prospecting.md)[Sales discovery](https://jobicy.com/jobs?search_keywords=Sales%20discovery.md)[Product demonstrations](https://jobicy.com/jobs?search_keywords=Product%20demonstrations.md)[Consultative selling](https://jobicy.com/jobs?search_keywords=Consultative%20selling.md)[MEDDPICC](https://jobicy.com/jobs?search_keywords=MEDDPICC.md)[New customer acquisition](https://jobicy.com/jobs?search_keywords=New%20customer%20acquisition.md)[CRM reporting](https://jobicy.com/jobs?search_keywords=CRM%20reporting.md)[Deal negotiation](https://jobicy.com/jobs?search_keywords=Deal%20negotiation.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[MarTech](https://jobicy.com/jobs?search_keywords=MarTech.md) Sample interview questionsHow do you build a reliable pipeline when you are responsible for both inbound and self-sourced opportunities?I segment target accounts, prioritize by fit and intent signals, and set weekly activity and pipeline-creation targets. I respond quickly to qualified inbound demand while reserving consistent prospecting blocks for outbound work, then review conversion data to improve my targeting and messaging. Describe how you run a discovery call with a mid-market SaaS prospect. I begin by setting an agenda and understanding the prospect's goals, current workflow, and desired business outcomes. I then explore pain points, decision criteria, stakeholders, timeline, and risks of inaction before connecting the product's capabilities to the priorities they identified. How have you used MEDDPICC or another qualification framework to improve deal quality? I use a framework to validate measurable impact, decision process, buying criteria, stakeholders, and competitive risks early in the cycle. This helps me create mutual action plans, forecast more accurately, and focus time on opportunities with a credible path to close. How would you handle an objection that a prospect can solve its customer-messaging needs with its existing tools? I would acknowledge the existing investment and ask what limitations they encounter around segmentation, behavioral data, orchestration, or campaign speed. I would then quantify the impact of those gaps and use a relevant demonstration or customer example to show where Customer.io can provide incremental value. What metrics would you monitor to improve your performance in a high-volume sales role? I would track activity volume, meetings created, pipeline generated, stage conversion, sales-cycle length, win rate, average contract value, and attainment. Reviewing these metrics by lead source and segment helps identify where I need to improve qualification, messaging, or follow-up discipline. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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