[All remote jobs](https://jobicy.com/jobs.md)[![Customer.io logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b82146da-221.jpg)](https://jobicy.com/company/customer-io.md)[Customer.io](https://jobicy.com/company/customer-io.md) # People Partner AI Summary Customer.io is seeking a People Partner to support leaders and employees across a global, fast-paced organization. The role covers performance management, employee relations, organizational development, workforce planning, engagement, and change-management initiatives. This partner will use people analytics to identify trends, guide business decisions, and improve employee lifecycle outcomes. The position requires strong HR business partnering experience, sound judgment, and the ability to influence managers across multiple functions. It is a remote Americas role with a stated USD compensation package and equity eligibility.[Apply for this job](#job-application)[View company](https://jobicy.com/company/customer-io.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md), [Canada](https://jobicy.com/job-region/canada.md), [LATAM](https://jobicy.com/job-region/latam.md)SalaryUSD 100k–130k / yrDepartment[HR & Recruiting](https://jobicy.com/categories/hr.md)EmploymentFull TimeExperienceDirectorPublished4 Nov 2026Apply before4 Dec 2026Listing views22Application actions0Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. ### People Partner Hello, I’m Danielle, Senior Director, People Experience at [Customer.io](http://customer.io/)! We’re expanding our people team in the United States and seeking a People Partner to support our global team in a fast-paced, innovative environment. This is a great fit for an HR professional with a few years of experience who’s ready to deepen their impact as a partner to the business. The People Partners at [Customer.io](http://customer.io/) are advocates for our people, leveraging their skills in data analytics, change management, and industry knowledge. They use these skills to enhance [Customer.io](http://Customer.io)’s transformation, agility, and efficiency, delivering meaningful outcomes for both our team members and the business. You’ll work alongside a cross-functional team to support talent management, development, retention, and organizational effectiveness. Strong communication, critical thinking, and a foundation in workforce planning will set you up for success. If you’re passionate about contributing to a supportive, high-performing culture, we’d love for you to join our collaborative team. ### About [Customer.io](http://customer.io/) Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. [Customer.io](http://customer.io/) powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. ### Some things you’ll do: * Support business alignment: Partner with departmental leaders to understand business needs and help develop plans that build organizational capabilities and support growth. * Performance management: Own and elevate our review cycles end to end — lead the annual and bi-annual processes, guide calibration and compensation decisions, and coach managers to build accountability and develop talent across the team. * Employee relations: Guide managers and employees through day-to-day questions and concerns with fairness and sound judgment, fostering a positive, respectful work environment. * Organizational development: Help assess team structures and work with leaders to identify areas for improvement and put changes into practice. * Change management support: Support organizational change efforts and help build change-readiness across teams. * Leadership support: Build strong working relationships with managers to understand their needs in the context of business goals, and provide day-to-day partnership and guidance. * Data analysis: Review and analyze People metrics and analytics (including employee experience and lifecycle data) to spot trends and support informed decisions. * Employee engagement: Work with leaders to roll out engagement initiatives. * People programs support: Help develop and implement people programs that foster employee growth and development. * People team support: Be an active member of the People Experience team, contributing to strong HR capabilities. ### About you: * You’re a self-starter with strong communication and presentation skills. * You’ve got a knack for creative problem solving and avoid a one-size-fits-all approach. * You’re a champion for change, supporting leaders and employees through change initiatives. * You care about employee engagement, team members’ well-being, and DEIB, and are eager to help build programs that support them. * You understand the importance of tailoring programs, strategies, and suggestions to fit different needs. * You’re agile and adaptable, with a growth mindset for learning new skills. ### What we’re looking for: * HR Experience: 5+ years of progressive HR/People experience, ideally as an HRBP or People Partner supporting multiple teams or functions. You bring real depth across organizational design, change management, performance management, DEIB, culture championing, coaching and development, and people programs such as rewards and recognition. A strong foundation in People data and analytics — using metrics to diagnose issues and drive decisions — is especially important for this role. * Business Acumen: Ability to understand performance objectives that drive business outcomes, and to leverage data and analytics to support informed business decisions. * Experience with Management: Experience partnering with leaders and demonstrating influence and accountability in support of the people agenda. * Global Perspective: Ability to establish trust, fairness, and credibility with team members, managers, and cross-functional partners in a global environment. * Collaborative Problem Solver: Ability to work seamlessly with key partners across the People Team, including Recruiting, People Operations, and Total Rewards. ### Compensation & Benefits We believe in transparency. We are offering a compensation package between $100k – $130k USD, subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build. We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more. [See full benefits here →](https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0) ### Our Process No gotchas, no trick questions – just a clear, human process designed to help both of us make an informed decision. * 30-minute video call with a Recruiter * 45-minute video call with the Hiring Manager * 45-minute video call with the Business Leader, Compensation Leader and 2 People Partner Team Members * Take-Home Assignment + 60-minute Panel Presentation with the People Team Leadership All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. [Customer.io](http://customer.io/) recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official [Customer.io](http://Customer.io) letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [jobs@customer.io](mailto:jobs@customer.io). ### Join us! Check out our [careers page](https://customer.io/careers/) for more information about why you should [come work with us!](https://customer.io/about/) We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion! Show more [Apply now >](https://jobicy.com/jobs/158965-people-partner-3.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a broad HRBP-style role that requires independent judgment across sensitive employee relations, performance cycles, organizational change, and data-informed advisory work. Success depends on influencing leaders and balancing employee needs with evolving business priorities. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$115,000US market range (per year)$100k–$135k0$148.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer states a USD compensation package of $100,000–$130,000. The annual cadence is inferred from the compensation level and the conventions for a US-based professional People Partner position, rather than explicitly stated. A reasonable estimated market range is $100,000–$135,000 per year. ## Core skills Skills and capabilities most closely associated with this opportunity. [HR business partnering](https://jobicy.com/jobs?search_keywords=HR%20business%20partnering.md)[Employee relations](https://jobicy.com/jobs?search_keywords=Employee%20relations.md)[Performance management](https://jobicy.com/jobs?search_keywords=Performance%20management.md)[People analytics](https://jobicy.com/jobs?search_keywords=People%20analytics.md)[Workforce planning](https://jobicy.com/jobs?search_keywords=Workforce%20planning.md)[Organizational development](https://jobicy.com/jobs?search_keywords=Organizational%20development.md)[Change management](https://jobicy.com/jobs?search_keywords=Change%20management.md)[Manager coaching](https://jobicy.com/jobs?search_keywords=Manager%20coaching.md)[Employee engagement](https://jobicy.com/jobs?search_keywords=Employee%20engagement.md)[Talent management](https://jobicy.com/jobs?search_keywords=Talent%20management.md)[DEIB](https://jobicy.com/jobs?search_keywords=DEIB.md)[Compensation planning](https://jobicy.com/jobs?search_keywords=Compensation%20planning.md)[Leadership advisory](https://jobicy.com/jobs?search_keywords=Leadership%20advisory.md)[Data analysis](https://jobicy.com/jobs?search_keywords=Data%20analysis.md) Sample interview questionsHow have you used people data to influence a business decision?I begin by clarifying the business question, then combine relevant people metrics with qualitative feedback to identify patterns. I translate the findings into practical options for leaders, including expected impact, risks, and a way to measure results after implementation. How would you support a manager through a complex employee-relations issue? I would gather facts objectively, review relevant policies and prior documentation, and ensure the employee is treated consistently and respectfully. I would coach the manager on clear communication, appropriate documentation, and next steps while partnering with People Operations or legal counsel when needed. Describe your approach to improving a performance-management cycle. I would assess completion data, calibration outcomes, manager and employee feedback, and the quality of goals or ratings. Based on those insights, I would simplify workflows where possible, provide manager guidance and calibration support, and define success measures for the next cycle. How do you build trust with leaders while also advocating for employees? I establish credibility by listening carefully, being transparent about constraints, following through on commitments, and using data and policy consistently. I frame recommendations around both employee experience and business outcomes so leaders see equitable people practices as essential to performance. How would you help a team navigate organizational change? I would first clarify the purpose, scope, stakeholder impact, and decisions that are already final. I would then help leaders create a communication and manager-support plan, gather feedback throughout the transition, address adoption barriers, and monitor employee sentiment and business outcomes. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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